JM | Novato, California | 05/05/2024
Terrible Experience
We currently have a solar system in place, but it is not working properly. We requested to have Semper Solaris come out to inspect. Our first red flag should have been the $500 fee to assess our system. It tooks weeks to get that scheduled, with terrible communication. After the technician came out he looked over our system called us on the phone and said "your inverter is not working properly". That was the last communication we received, no write up about our system, no offer to fix our system. After multiple calls and emails no one has got back to us. However they were kind enough to send us a bill. And to make matters worse the technician shut off our system and left it that way and we did not realize it until we hired another company to come replace our inverter over a month later.
Tony Kuri | Highland, California | 04/23/2024
Run like the rest of them
I'll keep it short and simple. You will get the best service and communication until you sign on the dotted line. After that, don't expect anything else. Took a year and a half to to finish a project scheduled to be done in 3 months. Repeated calls, texts, and emails to my sales consultant and project manager went unanswered. The roofing on the pergola over my back patio was supposed to be included in the roofing replacement and was never done...BUT I PAID for it. After reading some of these comments, I'm shocked and I guess relieved that at least my roof didn't leak this past winter as many others have stated. Oh, and concerning their deceptive slogan...they may be veteran OWNED as in the owner(s) and maybe some of the top brass might be former military but they are not veteran OPERATED so don't think you're being patriotic and supporting our military or American workers then be surprised when you find out the roofing and solar companies that get sub-contracted to actually do the work are pretty much day laborers probably scooped up at your local Home Depot (luckily, most of them are nice and do good work). OK...maybe not so short or simple. Now to contact my lawyer to get a refund on the unfinished work on this project because as of 4/23/24, the chat and email functions on the Semper Solaris website are disabled and the only option is to call...and I'm not sitting on the phone all day to get ignored like I have in the past.
Disappointed Repeat Customer | Duarte, California | 04/17/2024
No follow up no return calls. Left in the dark. Paid the money though
JeSul | San Diego, California | 03/26/2024
Do NOT recommend Semper Solaris
Nail/drill bit?/found in microwave vent-microwave & vent not working. My husband had to take microwave out to find a tool access by your employees. We were not home the entire time during HVAC installation. When the condenser was installed we were told it would require some digging and cutting of our hedge. The foreman decided to place the condenser in the middle of our hedge vs the edge. A section of our hedge was removed which aesthetically was a poor decision. DH (territory leadership)came to our home and agreed with our feedback. It was left at that. In addition, DH was a no show the 1st time he was supposed to come to our house to assess the work that was done. The rescheduled date/time he was to arrive he was 30min late. I had questioned the use of day laborers with roof removal. One worker spoke English. It was summer, it was hot, these poor employees were provided with no bathrooms or water jugs. One of the employees was asking to urgently use our restroom. He was in a clear panic. We could smell whatever he had to take care of throughout our home after he was done. With the amount of money we paid, if day laborers were used that information should be fully disclosed. Woodwork was also not completed in garage-open spaces over night to allowed for rodents, pests enter our garage. In addition to this day there is debris in our garage that was never cleaned up. There was no service recovery done for our bad experience. I expressed our experience with multiple staff (at least 10). IMG_0424.jpeg IMG_0425.jpeg IMG_0426.jpeg IMG_0427.jpeg IMG_0428.jpeg IMG_1353.jpegIMG_1354.jpegInformed staff that nothings between roof and our ceiling. They covered nothing in our home so all the debris from roof removal on our furniture, kids belongingsIMG_1356.jpeg Left like this overnight IMG_1357.jpegIMG_1358.jpegIMG_1359.jpegIMG_1360.jpeg IMG_1369.jpeg Exposed nails. Had to bring to staff’s attention for repair IMG_1375.jpegIMG_1376.jpeg Covered ceiling after mess was made IMG_1379.jpeg Staff moved our couch and bent attachment 71418049387__DAF79F0F-EEEB-4D4C-A9F6-C6C2222639A0.jpeg 71418055536__F993C965-89AD-492E-9A4B-1F9E1DA82661.jpeg Left on our roof during hurricane warning and dumpster left in driveway uncovered during hurricane warning. IMG_1470.jpeg Debris left in garage after roofing project-never cleaned up Splits made this noise that nobody could explain Resized_20230827_162243.jpegResized_20230827_162233.jpegResized_20230827_162229.jpegResized_20230827_162222.jpegResized_20230827_162218.jpeg IMG_1346.jpeg When we turned on our microwave after the roofing project it did not work. We had to take out the microwave to find a drill accessory, screws and debris in microwave exhaust because the vent on top of the roof was never covered. It’s great to receive emails with feedback surveys but pointless if nothing is done with the information received. As a big business, I would think that customer feedback would be valuable. Honestly, we would not recommend Semper Solaris to anyone. We hope that this feedback is taken into account so no other customer has this awful experience.
T G | Antioch, California | 03/07/2024
Absolutel trap
Solar with all the bells and wistles a "moneytree" loan has. They lie about the price going up over 30% on your monthly mine is going from 395.00 to 729.00 after 9 months. They promise you refund insentive money is gonna come to you via SPIP but it's dry so nothing there either. My system hasn't worked properly since day1 and I am on day 250 now still waiting for them to do anything but make sure they have control of YOUR internet. Trap from day 1 and if you want it down because they cannot deliver, well that will not only cost your, it will damage your credit severely and the cost for removal will be on you.
Syed Khadri | Reseda, California | 02/27/2024
Beware of false assurances
I had solar installed thru them in late 2020 and I was told at the time that if and when I get my roof done, there is a $35 per panel charge to uninstall and reinstall the solar panels. Fast forward to February 2024 and with the rains we have been having, my roof started to leak. Doing my research on roofers I inquired with Semper to do room and they quoted me $22K for the roof plus $315/panel to uninstall and reinstall. After much discussion, we agreed upon $75/panel whether I get the roof done thru them or with some else. Finally, found a good roofer for $15K and when I contacted Semper to write up a contract to do the uninstall and reinstall of solar panels, they completely breached my trust. They said they do not offer this service unless I get the roof done thru them or have battery installed or have solar work done thru them. This is what I get for supporting a veteran owned business. Very dishonest, ridiculously over priced, horrible customer service. Eric doesn’t know what Ameet is saying and Jennifer doesn’t know what Eric is talking about. Poorly managed organization causing nothing but agony, frustration and disappointment. Perfect recipe for my lawyer who is working diligently towards a hefty payday. Buyers beware. Stay away from this company and save yourself.
Sparkey | El Cajon, California | 02/19/2024
Still paying $410.00 to the loan and paying $650.00 to SDG&E
UNSAT We’re paying for the loan ANY paying SDG&E at he same time!!! Had the solar installed on 13 Nov and now 19 Feb. This is going to save us money???
VK | San Francisco, California | 02/07/2024
It is true- they ruin your roof, I live with buckets now
I was an educated buyer. The process of installing was smooth, but they ruined my new roof. I had the original roofers come out to take a look since Semper Solaris TAKES FOREVER TO RESPOND. They confirmed that the installation was faulty and showed me how the correct way to install solar panels on my roof would be like. I NOW see that the way they made errors and patched my roof was amateurish and I regret that I ruined my new roof. Don't use them. There are other much better providers. I really wanted to help the veterans but it's been rough living under a ceiling that is leaking cats and dogs due to them.
Al Cui | Martinez, California | 12/16/2023
Semper Solaris / Buyer Beware
In January 2023, California NEM 3.0 was looming ahead and I was concerned about missing the opportunity to get solar panels and enjoy the benefits of NEM 2.0. I started a mad dash to get solar installed before that date. I started interviewing solar companies. At first blush it seemed that Semper Solaris had it together better than the two others I interviewed. The sales rep was responsive and answered my questions to my satisfaction. Plus it is a veteran owned company according to their advertisements. Why not use them. They did seem to cost more than the others, but I believe you get what you pay for. As long as they delivered as promised it would be worth it to me to have peace of mind. After I signed the contract, my sales rep became more and more distant. I wasn't surprised since she got the contract, but she did claim she would keep in touch which did not happen. During our discussions I expressed concerns whether I have to include my roof as well. Grains were coming off my shingles, and that had not happened before. Semper Solaris inspected my roof and said it was fine. I have many years of life left on my roof. I thought great. Semper Solaris installation crew were fast, efficient and friendly. The project finished as planned. The permits took awhile, although that was really the City and not Semper's fault. I received an email from Semper Solaris on August 29, 2023 indicating my system was completed and operating. I qualified for NEM 2.0. Around the date of September 13, I contacted Semper Solaris to indicate I lost a bunch of shingles after a wind storm. Two weeks after receiving correspondence my system was completed. I had never lost any shingles before and reiterated my concerns for my roof. Not until December (3 months after notifying them of my shingle loss) did I receive contact from Semper Solaris to inspect my roof. They had me agree that if Semper inspects my roof and determines that the damage is not caused by them, then it won't be under warranty and I would be charged $250. The timing of losing all those shingles a few months after they walked on my roof seemed more than coincidental, especially since before we ever started this project I continued expressed concerns about my roof. If my roof is healthy and I have lots of years left, I shouldn't have to fix shingles a few months after installation. On December 13, the Semper Solaris crew inspected my roof and determined that they are not responsible. I am waiting for my $250 bill. Furthermore, they went on to say they can fix my roof and will provide an estimate. Despite the fact that I expressed my concerns before ever starting this project that I wanted to make sure my roof is ok and would last. Now I am forced to repair at the least and maybe something more at the most. Semper has indicated on my single family home, ranch style that all my ridge caps need to be replaced. They would fix it for $2,500. But they would offer me a 10% discount for $2,250. So with the original charge of $250 to come out and inspect my home, I'm back up to $2,500. Again, if my roof is in such peril, why didn't Semper tell me at the time and I could have addressed it at that point. But now not even six months later (3 months delay on their end) I am forced to consider replacing my ridge caps. As I sit here and contemplate my options, if I had to do it all over again, I would have used a less expensive vendor and had my roof included in this process. To anybody else who wants to consider using Semper, I would think twice. There are too many other companies out there charging less and providing the same service. Also, getting an independent roofer to inspect your roof would be better than using Semper's all in one service. They have a vested interest here to navigate the sales cycle in their favor. Buyer beware.
Mike | La Canada Flintridge, California | 12/12/2023
Poor Quality, Experience, and Professionalism
I used Semper Solaris for our solar installation, partial re-roof, and new HVAC unit. We have had issues with all 3 jobs. We had all of this done in 2021, and we're still having trouble getting our issues resolved. I've been passed around to a couple of different "specialized customer service" reps, and they have been great. However, unfortunately, they cannot really do anything but to continue to relay the issues and schedule new appointments. I have had so many issues with our roof, that I completely find it irresponsible and unprofessional that I haven't heard anything from anybody within the Roofing Division. The Director must be completely embarrassed that he cannot find 2 techs that cannot properly complete a partial re-roofing project. He certainly has not come out to see any of the issues, and apparently is too busy to worry about quality or reputation. Cannot believe that these guys are still in business. Stay away from this company.
