Office location: 1805 John Towers Avenue, El Cajon CA, 92020
03/26/2024
JeSul
San Diego, CA
Nail/drill bit?/found in microwave vent-microwave & vent not working. My husband had to take microwave out to find a tool access by your employees. We were not home the entire time during HVAC installation. When the condenser was installed we were told it would require some digging and cutting of our hedge. The foreman decided to place the condenser in the middle of our hedge vs the edge. A section of our hedge was removed which aesthetically was a poor decision. DH (territory leadership)came to our home and agreed with our feedback. It was left at that. In addition, DH was a no show the 1st time he was supposed to come to our house to assess the work that was done. The rescheduled date/time he was to arrive he was 30min late. I had questioned the use of day laborers with roof removal. One worker spoke English. It was summer, it was hot, these poor employees were provided with no bathrooms or water jugs. One of the employees was asking to urgently use our restroom. He was in a clear panic. We could smell whatever he had to take care of throughout our home after he was done. With the amount of money we paid, if day laborers were used that information should be fully disclosed. Woodwork was also not completed in garage-open spaces over night to allowed for rodents, pests enter our garage. In addition to this day there is debris in our garage that was never cleaned up. There was no service recovery done for our bad experience. I expressed our experience with multiple staff (at least 10). IMG_0424.jpeg IMG_0425.jpeg IMG_0426.jpeg IMG_0427.jpeg IMG_0428.jpeg IMG_1353.jpegIMG_1354.jpegInformed staff that nothings between roof and our ceiling. They covered nothing in our home so all the debris from roof removal on our furniture, kids belongingsIMG_1356.jpeg Left like this overnight IMG_1357.jpegIMG_1358.jpegIMG_1359.jpegIMG_1360.jpeg IMG_1369.jpeg Exposed nails. Had to bring to staff’s attention for repair IMG_1375.jpegIMG_1376.jpeg Covered ceiling after mess was made IMG_1379.jpeg Staff moved our couch and bent attachment 71418049387__DAF79F0F-EEEB-4D4C-A9F6-C6C2222639A0.jpeg 71418055536__F993C965-89AD-492E-9A4B-1F9E1DA82661.jpeg Left on our roof during hurricane warning and dumpster left in driveway uncovered during hurricane warning. IMG_1470.jpeg Debris left in garage after roofing project-never cleaned up Splits made this noise that nobody could explain Resized_20230827_162243.jpegResized_20230827_162233.jpegResized_20230827_162229.jpegResized_20230827_162222.jpegResized_20230827_162218.jpeg IMG_1346.jpeg When we turned on our microwave after the roofing project it did not work. We had to take out the microwave to find a drill accessory, screws and debris in microwave exhaust because the vent on top of the roof was never covered. It’s great to receive emails with feedback surveys but pointless if nothing is done with the information received. As a big business, I would think that customer feedback would be valuable. Honestly, we would not recommend Semper Solaris to anyone. We hope that this feedback is taken into account so no other customer has this awful experience.
System size (kW): 7
Year installed: 2023