JP | Irvine, CA | 08/11/2023
Chat Support
Able to contact chat support quickly and my issue was resolved in a few minutes! Very helpful!
Larry Heim | Elbert, CO | 08/07/2023
My inverter died and Tsvetelin.T handled the chat to steer me in a direction that might solve the problem.
Michael Leibowitz | Charleston, SC | 07/26/2023
Good chat support
I noticed a failure in one panel. I requested help online and got a notice of an RMA. I had some follow up questions and used chat. They were fast and helpful.
Joe Garcia | Fort Worth, TX | 07/17/2023
Installation Question
Professional, to the point and helpful in redirecting me to whom I need for my installation of the inverter.
Darrin Maue | Brimfield, IL | 07/05/2023
Technician Nikola U - Case Update and Warranty Issued
Nikola helped with follow up on a potential warranty needed for a customer's system. He was able to consult with a higher tier member after being given all of the case information, and then get the warranty issued for the customer's inverter. He is always pleasant and thorough to work with!
Stanley | FOSTER CITY, CA | 06/23/2023
It seems SolarEdge customer support can't help with my case
I am reaching out to have a mySolaredge user created. I installed the system through Sunrun and somehow they won't gave me a homeowner user access. I am contacting solaredge customer support but was told that a site has to be created by installer first. I get stuck in between solaredge and sunrun at this moment. But solaredge customer support is nice to me and I appreciated their help.
James T | Santa Ana, CA | 06/08/2023
Helpful Chat Agent
Nothing is final, but the support conversation I had was helpful
ALD | Queen Creek, AZ | 06/05/2023
inverter question
Fast response in answering
jwimer | Deland, FL | 06/05/2023
Excellent Customer Service
Agent was very helpful and courteous.
Ground Mount | Ramey, PA | 06/02/2023
Very professional both times.
Technicians checked out my system two times within 20 minutes. Found to be stuck datapaks and let me know that the system is fine and producing power and in a bit. I will see live data once again. It’s been a pleasure working with you.