Tesla
3500 Deer Creek Road | Palo Alto CA 94304
Consumer Reviews of Tesla Solar panels
We had a person come out to give us their speel about their solar program.. Was a great sales job. They wanted $500 up front just for an estimate after their sales job... We gave them the $500 as we were given a letterhead that stated our money was fully refundable at any time for any reason... Now we have called to get our money back and they give us the run around... on hold for 30 mins to an hour, finally get thru and told we have to talk to someone else that will have to call us back. Nobody ever calls us back. Apparently by all their shitty reviews this is the only way they can make money... Don't ever consider this company. I can only imagine with their horrible customer service and non concern for people how their service would be if your panels ever needed service.... read more
The installer is very good, but Tesla service and scheduler personnel is the worse I had ever work with, they are in professional, did not respond to email, or phone. My hour passed inspector since Aug 2018, until now, the system is still not on, I finally call PG@E and find out that Tesla group had not submitting all the paper work. I call the sale guy, they keep pointing the finger to different group, but nothing get done. Don’t go with Tesla, is not worse it... read more
Their rating is zero, the install went OK, however, I recommended an additional two panels for the install, the house was a rental before we bought it so I didn't think the previous years usage was accurate for my family. based on the previous years usage average, my sales person didn't think I needed any additional panels, we settled on one, now I am paying a larger electric bill than anticipated. Customer service??? not at all, been trying for three weeks to discuss this with someone, I was always told its another department, wait for a few weeks for a call back then get cut off before you talk to anyone. If you want customer service this isn't the company to buy solar from, choose someone else. It also took several service calls to get the system working properly initially, not installed correctly and equipment failures. Buyer beware.... read more
Company Description
Solar Installation Company | Solar Panels | Solar Batteries
The Powerwall offers energy independence from ever increasing utility rates, no longer must you be chained to the grid!
Great for blackouts and backup storage. Can be programmed to charge off solar generation or on time of use rates when power is cheap. Top notch research and engineering has lead to the greatest modern day break through in battery technology.
Our solar panels blend into your roof with integrated front skirts and no visible mounting hardware. The result is a clean, streamlined look.
| Year started: | N/A |
| Year started renewables: | N/A |
| Licenses: | N/A |
| Other Certifications: | N/A |
| Other Industry Associations: | N/A |
| Last Updated: | not set |
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Batteries and Energy Storage - Products
Lithium-ion
Batteries and Energy Storage Available from:
Other products by Tesla:
8 Reviews
Scam Artists
Type: Other
Reviewed: 11/05/2018
We had a person come out to give us their speel about their solar program.. Was a great sales job. They wanted $500 up front just for an estimate after their sales job... We gave them the $500 as we were given a letterhead that stated our money was fully refundable at any time for any reason... Now we have called to get our money back and they give us the run around... on hold for 30 mins to an hour, finally get thru and told we have to talk to someone else that will have to call us back. Nobody ever calls us back. Apparently by all their shitty reviews this is the only way they can make money... Don't ever consider this company. I can only imagine with their horrible customer service and non concern for people how their service would be if your panels ever needed service.... read more
Tesla Customers service
Type: Other
Reviewed: 10/23/2018
The installer is very good, but Tesla service and scheduler personnel is the worse I had ever work with, they are in professional, did not respond to email, or phone. My hour passed inspector since Aug 2018, until now, the system is still not on, I finally call PG@E and find out that Tesla group had not submitting all the paper work. I call the sale guy, they keep pointing the finger to different group, but nothing get done. Don’t go with Tesla, is not worse it... read more
Tesla Solar Customer Service
Type: Other
Reviewed: 10/05/2018
Their rating is zero, the install went OK, however, I recommended an additional two panels for the install, the house was a rental before we bought it so I didn't think the previous years usage was accurate for my family. based on the previous years usage average, my sales person didn't think I needed any additional panels, we settled on one, now I am paying a larger electric bill than anticipated. Customer service??? not at all, been trying for three weeks to discuss this with someone, I was always told its another department, wait for a few weeks for a call back then get cut off before you talk to anyone. If you want customer service this isn't the company to buy solar from, choose someone else. It also took several service calls to get the system working properly initially, not installed correctly and equipment failures. Buyer beware.... read more
Inverters and communication
Type: Other
Reviewed: 10/01/2018
I have three inverters on my system and during the first year of install I had to have a tech come out and replace parts on each of the at least twice on each one. I had to watch the units at least once a week to make sure they were working correctly. Once the units were working correctly I never paid attention to them, I thought since they could monitor the system they would let me know if something had gone wrong with them. Just recently I noticed my electric bill sky rocketed so I checked the units, two of the three were not working. I call customer support and once I was not at work they asked me to run through a few checks which I did. Once that was completed they would send out a tech to look over the units they took another two week. The comes out to the house and says " when I am done looking over the units I will call you and let you know what I find" that never happened, So I called to find out what was going on, I had been told that a part needed to be ordered. I was not given a time frame and the tech that had come out wrote in the report he had spoken to me (which he did not). So why is it so hard to communicate a little bit of information. Now I have no clue when the system will be back up and running and my electric bill is still going up. Why do I have to pay for a system that I get no customer support for (and it is monitored, kind of) and faulty parts.... read more
Worst experience of my life
Type: Other
Reviewed: 08/27/2018
Their overall rate is xero the pre sale was fine the post sale is non existent after months of trying to contact anyone I finally got one person to reply but nothing happened afterwards. Horrible experience... read more
Couldnt be happier
Type: Other
Reviewed: 03/20/2018
I am extremely satisfied with the service provided by Tesla, everything I was promised was delivered, although my system took a little bit longer than i expected to be turned on by dwp everything has worked well since that... read more
Beware!! Tesla is not reliable - Go to Costco!!!!!!
Type: Other
Reviewed: 03/14/2018
I wish they had a "0" Star!!!!
BEWARE - They demand your money but will not process the Rebate Check!
Solar City requires 100% payment before the system is even operational.
They claim to offer a $500 rebate upon activation of the system. My system was activated over 30 days ago and they proclaim my rebate check will be sent "AFTER" activation. It is activated "stupid" Now show me the money!
Update 3/14/2018
Despite Tesla saying the rebate check would be received by now, still no check. They sure demand YOUR money before the system is installed or operational.... read more
Couldn't be happier
Type: Other
Reviewed: 01/30/2018
Recently installed a 7kW system with the second generation powerwall for storage. Has saved me days on end to SCE about my power. Couldn't be happier... read more
