Deena C. | west hartford, CT | 11/10/2021
FABULOUS CUSTOMER SERVICE
I had an issue with my gateway connecting to my solar panels that started over the summer. It ended up being a Wi-fi issue but Tesla was incredibly diligent in finding out the problem and troubleshooting it with me. In the end Cleveland from Tesla Powerwall support saved the day. He was patient, knowledgeable and great to work with.
Pete | Vernon, CT | 09/22/2021
Solar Roof Installation in CT
The process of dealing with Tesla in general is not ideal. The administrative side of their business (auto and home energy) is kind of a mess. However, the folks from the Rocky Hill Connecticut team that came out and actually installed our Solar and PowerWall system are amazing. My confidence in this whole process went from shaky to confident when this team showed up. They were able to answer many questions I had that were still not well answered at the time. The installation itself took 3 days + 1 day to remove our roof which I thought was really good for an integrated solution like the Solar Roof (and it looks awesome). They are very well coordinated, and exhibited true teamwork, and made the process enjoyable. This has been typical of my experience with Tesla that the Administrative side of the business is under valued and over worked. The folks that actually implemented this Solar and PowerWall installation are excellent and very experienced.
Happy Solar Guy | conroe, TX | 08/14/2021
Amazing product and pro installation
Fantastic performance year round and great upgrade!
RBBiberston | 07/30/2021
Quality
The quality of the panels, batteries and look of the system had a great impact on choosing Tesla Solar
Future for Me | MOORPARK, CA | 05/19/2021
Future For Me
Professional and courteous installation.
BarbaraE | Glendale, CA | 04/22/2021
Whole roof beauty
I did not want a stack of solar panels sitting on my roof. My best sun is in the front of my house. So I would have panels breaking up the curb appeal of my house. With the Solar Roof I have one seamless roof with nothing showing.
k8rd28 | Dumont, NJ | 09/22/2020
Design follow up issues
Tesla only offered me the lowest design without doing a better study of my roof and trees. Relying on what the algorithm or the satellite view only without considering tree removal or trims done is a deal breaker. Also, I do have available space in one side of the roof but because of Tesla, they can only use one.
sclancy81 | 09/21/2020
Keep getting billed atfer home sold
I have sent 5 emails to EnergyCustomerSupport@tesla.com and energybilling@tesla.com all with no reply’s in regards to solar I am still getting billed for on a home that was previously sold. They billing dates I’m getting billed for are past the dates of sale as well. Good luck getting a response from these folks. Even when I was still their customer is was a nightmare trying to reach someone here when the home was in escrow and now it seems as though proper billing and accounting is even lower on their priority list.
Madison | 09/18/2020
Less than 1 stars if possible
Took a over a week to respond to an email and multiple calls that should’ve taken an hour. Slowed down the closing of my house by over a week and sent emails to my realtor, asking for hundreds of dollars in “processing fees” yet never send ME the emails so I didn’t know about them. I was on hold for over 4 hours at one point and the only answer I got from somebody that picked up was “send another email”. Definitely canceling and removing the panels after we close.
Kmack | 09/01/2020
Clean install professional work
Had nothing but great experience with Tesla group. From planning to installation. My only complaint, if I had to, would be the turn on time after installation, but this was Xcel dragging installation of the net metering panel. Tsk handles EVERYTHING from permits to notification with power company.
