Rosie | Buckeye, AZ | 08/07/2023
Horrible Customer Service
After 3 years my solar panels stopped working. I called SunPower for service since my solar panels are still under warranty for 20 years. They scheduled a technician to come so I was absent at work waiting for the technician that didn't even call to cancel neither showed up. This happened to me twice. Meantime, for 5 months I continued to pay the monthly bill to Mosaic the financing company. John Cerda, Sunpower Rep. promised that the company will pay back the non-service difference. However, up to this date Sunpower have not serviced my solar panels and they stopped answering my phone calls and emails. This is breach of service warranty. Mosaic destroyed my good credit by reporting to the 3 credit bureaus that I defaulted my payments. I do not recommend Sunpower for your solar panels.
Robotham | Denver, CO | 07/19/2023
From set up to use
I have had a wonderful experience with our SunPower solar units from the very beginning. We have limited income and this has made our Public Service bill not just manageable but easily covered. We have had our collectors for over a year. No issues to complain about.
T Vyas | Allentown, PA | 07/19/2023
Best quality products
So far so good. Hoping to be the same for next 24 years.
Orsete Dias | east meadow, NY | 07/11/2023
Exceptional and Professional business enterprise
My experience with SunPower has been nothing short of excellent. From the initial consultation to the seamless installation and ongoing support, their professionalism, expertise, and commitment to customer satisfaction have exceeded my expectations. I am thrilled with the performance of my solar energy system and the positive impact it has made my energy consumption. If you are considering solar energy, I wholeheartedly recommend, SunPower, as the go-to provider. Trust them to help you harness the power of the sun while making a difference for our planet. From the very beginning, SunPower technicians, displayed exceptional professionalism and knowledge. Their team of experts guided me through the entire process and customizing a solution that perfectly matched my needs. The installation process was seamless. The team demonstrated a high level of expertise, ensuring that every aspect of the installation was carried out with precision. Their customer service has been exceptional throughout my entire journey. It is clear, that they genuinely care about their customers and take pride in what they do.
T Satterwhite | El Cajon, CA | 07/10/2023
Love having solar power!
SDGE bills cut by more than 4x!
Dave | Cornville, AZ | 06/22/2023
My experience with their phone tech assistance was great.
I called to discuss my app showing a connection error and Jet had it working in a minute. Jet is great. Thanks,
Wendy Schroeder | Winchester, CA | 06/15/2023
Fingers crossed the disappointments don't continue
Within a year of installation, our inverter failed. Unfortunately, the SunPower app doesn't notify you when power productions falls and we didn't know for over two months that we weren't generating any power.
Nick | Somers, CT | 06/11/2023
SunPower for Home
Recently opted in at getting solar panels and a battery installed with Sun Power. They've been super helpful and are the best choice for us. They've given us the best options and prices compared to other companies like Sun Run. Looking forward to our installation!
GW | Tustin, CA | 05/05/2023
Lack of Urgency / Poor Communication
Signed our contract in May 2022 and did not have the system activated until April 2023. A large reason we went with SunPower is that they are vertically integrated and were told that we could have a system activated within a few months. We've only had the system for a month so cannot yet give an opinion on the quality and durability of the system. As for the service, the urgency to complete the project and the communication between the SunPower team members and was lacking. See below: - Numerous emails telling us to wait for another couple weeks. This lasted for months. - Several times, our first project coordinator would not even return our calls. He ended up passing us to another coordinator. - When they were grounding our main service panel, they accidentally broke a gas pipe. The SunPower employee mentioned that the gas pipe might have been leaking/broken before the service. Obviously this was not the case. Also, we were initially told to find our own plumber to fix the issue. In the end, they ended fixing the issue, again, with no urgency and took almost a month to cover the hole in our wall. - Although we have many more items to detail, in summary, we must have spent countless hours and well over a hundred communications (calls/emails/etc.) for this project.
SD Justice | Aiken, SC | 05/04/2023
Great system, The Best!!
