Dave | Lakeside, CA | 04/18/2023
Top Notch with the Best Installers
There equipment is top notch. Where they also stand out is their installers. We used HES Solar here in San Diego. SunPower and HES was an awesome combination
mit Gowami | JERSEY CITY, NJ | 03/23/2023
Horrible customer service
it's good untill works then they stop , SunPower promise big but rely on third party to even diagnose issue , if you check social media lot of customer solar production is down since 9 month and no one there to help them
Yobo | Palm Desert, CA | 03/16/2023
We have had our system about one month. So far no problems.
Rebecca Ball | Surprise, AZ | 03/16/2023
EXCELLENT!!!
We are so happy with our solar system with the Sunpower panels. We have had the system for 10 years and have had the very best customer experience we could have. We highly reccommend SunPower systems to everyone! They are efficient, and their customer service is outstanding!
Rick LaFayette | Burney, CA | 03/15/2023
Stand alone solar panels
The whole process has been easy and very professional. Any questions or concerns, there was always someone to talk to and was never kept waiting for a response. Still working with them to get Tesla Batteries for my panels.
Beverly Solis | Glendora, CA | 03/09/2023
Trouble free Purchase and Installation
This whole experience has been almost flawless. The sales was excellent. We felt we were fully informed and our sales person was not high pressure. We feel we were fully educated about the solar system we were buying and the installation process. Good job Sun Power! Our only problem is that we now have a roof leak and are waiting more than 10 days for the Roofer to come and inspect the roof and the leak. I am sure that the problem of the roofer not responding is because it is the rainy season and they are backed up.
Randy Redmond | Sierra Vista, AZ | 02/23/2023
It took months to get mine repaired
My system, which has a production gaurantee, took nearly 4 months to fix the communication system. Now I have not heard a peep from them about the annual reimbursement for reduced production.,
JoAnna Turner | Humble, TX | 02/15/2023
SunPower by Freedom Solar
We went solar with SunPower by Freedom Solar with Sam Cochran as our rep. We love the panels and batteries and Sam still keeps in regular contact with us to make sure we are on the right solar buyback plan to maximize the savings of having the solar.
Dcorbin | San Francisco, CA | 01/25/2023
Customer Service after the sale... Lacking
service after the sale... lacking UPDATE: Sunpower responded with a new email address to tell them my issue: customersuccess@sunpowercorp.com due to this review. One day response. I emailed my contact information... the mail did not bounce but the response has been zero after nearly 4 weeks. If I could give 0 stars I would. ******** The 3.6KwHr system I had installed directly by sunpower about 5 years ago. It worked fine, was done on time and was completed in a professional manner. Two months ago, the Sunpower monitor quit reporting data. I did the reset sequence and triple checked the internet connection to no avail. PGE reports my system is still working... just the monitor has quit. I sent an email to Customer Service who responded that response would be slow. I waited. No notice after a month. The sunpower mobile app says to send requests to mysunpower@mysunpower.com.... invalid address... the mail bounced. I have concluded that there is no Customer Service department. The system works, but buyer beware... if your system fails after a few years, you might not be able to talk to anyone about it.
M E | Lincoln, CA | 01/24/2023
LAZY, UNPROFESSIONAL COMPANY! Buyer beware!
Changing the review to one star because of the services that I've been offered so far. I have called customer support complaining about 3 of solar panels producing less than 25% compared to the similar located solar panels. I waited an hour on the line to be told that the solar system works fine (and that it's hitting the required daily average). This is BS. They are just lazy and don't care about their clients. I would give O stars! Stay away from this company.
