Vince | Vancouver, Washington | 11/05/2025
Very poor communication!
I had Purelight Solar install a 9-panel system back in May 2025, and it's been nothing but headaches from the start. Right after net metering was activated by my utility, four panels stopped producing energy, and the app wasn't even showing the correct number of panels. I reached out multiple times via email and texts, detailing everything, but their communication was abysmal—days or weeks would go by with no response, vague promises, or no follow-up at all. It felt like they didn't care about customer service once the installation was done.They finally fixed the app issue last week (early November 2025), but it took months of me chasing them down. The whole experience has left me questioning their reliability and whether the system will hold up under warranty. Poor communication turned a simple fix into a frustrating ordeal. I wouldn't recommend Purelight Solar to anyone—look elsewhere for better support and transparency.
Kim | Boone, Iowa | 10/30/2025
Incompetence and lack of communication
Communication is non-existent; getting the system installed took ages (weeks between panels on roof, then wiring trenched, then hook-up to meter/panel. Weeks !! Then the utility won't approve because the application was full of incorrect info. More weeks while Purelight corrected that. Now utility says info in revised application is incorrect and missing data. THIS IS THE SECOND APPLICATION ---- the system is fully installed but simply never turned on yet. THREE MONTHS (next week) since this began. I've only had a contact phone for about a month, which is more than I had during the dragged-out construction, but now all I hear is "we are working on that". Sunday is November 1st, and I have no confidence that this will be operational in time to qualify for even one dollar of government rebates, as they are all being cancelled at the end of 2025. Incompetence and lack of communication are the first words I think of when I think of Purelight Power.
Disappointed | Arlington, Washington | 10/24/2025
Beware Bait and Switch
My wife and I met with Purelight Power representatives at the Evergreen State fairgrounds Home Show on 18 October 2025. I am interested in solar power but cautious about costs. The two Purelight representatives there assured us there are zero upfront costs. They stated that Purelight's process is to take our current power bill from Snohomish County PUD and setup a payment plan for a solar install where the monthly payments to Purelight match our current spending. They claim the average time for a payoff is about 6 years. This sounded good so we scheduled for a consultant to come out to evaluate our roof structure for an install and prepare a proposal. On 24 October we were visited by their consultant Todd Smith. After an unnecessarily windy sales pitch, he stated that we can expect the monthly payments to Purelight to be substantially higher than we pay to the PUD. I told him what we were told at the Home Show, and he stated that is not even close to true. I then said we are done. He attempted to stay and keep talking, so I escorted him to the door. This was a simple bait and switch tactic.
Taylor and Desiree | Gresham, Oregon | 10/10/2025
Sales people lie to make the sale
DO NOT USE THEM THEIR SALES PEOPLE LIE AND THEY WILL SCAM YOU! We were told that we should sign up with them now because we would be locked into a rate with PGE and PGE couldn't raise that rate on us. (This was end of 2024) About 7 months after the solar was installed we got a bill from PGE saying we owned about $100 more then just the hookup fee. When I looked at the bill I noticed we have no backstock of credits as summer just ended. When we signed up they looked at our previous bills with PGE to make sure we were putting up enough solar to cover 85% of our total usuage. I also went back and looked at our usage and we are using less power then we were this time of the year last year, but still getting a bill. I could understand getting a bill towards the end of winter but the end of summer makes no sense. The sales people told us over and over again if we get a bill to call them and they will handle it. I called and was told this was all a lie and they are sorry. Their whole sale pitch is about putting up the enough solar so you switch from paying PGE to paying off the solar. But going into winter we have no backstock of credits like we were promised we would have, and all they keep saying is the system is working perfectly and they are sorry their sales team lied about multiple different things to make the sale. Our solar was also not done on time, and they had to come back to put stickers on things delaying the process.
PD Kuttner | Roseburg, Oregon | 10/07/2025
System never turned on, company refuses to take action
We had a large solar system with a battery installed on a second home in Roseburg in fall 2024. The company knew from the start that it was a second home and there was no wifi. After installation they refused to come out and provide any information about monitoring the system in person, claiming that nothing could be done without wifi. On multiple occasions I called with concerns that the system wasn't working, based on our power bills. They maintained that nothing could be done. Finally we had wifi installed purely to look at the solar system. Turns out that the system was never physically turned on. The tech support guy over the phone told me which boxes to open and which breakers and levers to move, and the system started working. Clearly no wifi was required to fix the problem, they could have come out and looked at it or simply told me what to check, at any point. Now they are refusing to give us any sort of accommodation or reimbursement for the time (almost a full calendar year) that the system was not operational. Truly appalling, negligent behavior. We are forced to take legal action, and want to warn others to stay far away from this operation.
Brad Willett | Mankato, Minnesota | 09/16/2025
NEVER SIGN ANYTHING!!!!!!! This is a scam-
It started with a shady person from Purelight standing in my driveway staring at my roof. It progressed to salesman who lied to my face, while shaking my hand promising that we were in no way obligated to purchase. It then progressed to a "site survey" which was scheduled outside of the cancellation process, scamming my family into a non-refundable $750. Their emails promised that "no communication is good" while the process moves forward. RUN AWAY from this company.
Martha | Portland, Oregon | 09/04/2025
Unsatisfactory
I'm terribly soured on solar due to the interactions I've had with Pure light power. They do not communicate well if at all, they do not return phone calls, they are never on time, they do undue damage to property, they broke 2 security cameras which they agreed to reimburse me for and have not as of today this was 3 months ago. I would never recommend this company to anyone!!!! My husband is still picking nails out of my yard and driveway. Such a shady company!!!!!!
Jill | Marysville, Washington | 08/04/2025
Was quoted very high price for a system using the cheapest parts available. Out of all 5 bids they were they highest . They told me the 30% tax credit was an actual refund when in reality it is not. I was also advised I could lie on my tax return because “ is the IRS actually going to come out and see when you installed”
Find Bettersolar | Central Point, Oregon | 07/09/2025
Scam - Beware
They never completed their permits with the city, for 3 years. They installed a faulty ground and haven't come out to fix it, it's been over a month since they were notified by the city. And what makes it worse, we've never gotten the electricity we were promised. AVOID PURELIGHT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They want nothing to do with you after you've signed up. Horrible integrity and customer service.
