Dan OConnell | Bozeman, Montana | 08/11/2024
BEWARE FAKE REVIEWS
I researched Purelight Power for my house and read many reviews. On this site and others, it appears that the competition is making up fake reviews against this company. The competition must be mad that Purelight is now the 5th largest solar company in America and the largest solar company in Montana. For instance, I noticed that 99% of legit reviews are fantastic and negative reviews fail to call customer service instead of a representative or not upgrade their phone app. Purelight has great customer service according to just about all legit reviews. Purelight also has to answer all legit complaints to keep their A+ rating with Better Business Bureau-where people have to verify they are actual customers-like me. This is why you should not trust anyone who talks smack here that do not give their full name instead of a fake name. Plus all those reviews fail to talk about what is most important to me: Purelight solar panels from SEG Solar.com are top tier 1 best USA made panels offered just about anywhere. Purelight keeps 25% in cash reserves and is going to be here all 25 years to honor their extensive warranty for parts, labor, power production, and more. I can not say this about most other solar companies.
Randy Jackson | Everett, Washington | 07/31/2024
I worked with Blake for the sales part he was very knowledgeable about the project and the panels themself the guys from fife who installed may panels this morning were very professional, kind and took everything with them would recommend this company to anyone Thanks all for your professionalism. Randy Jackson
Andrew | Gold Hill, Oregon | 07/22/2024
Do not recommend
This company initially was easy to work with until after the install. My system didn't pass county inspection. I asked Purelight to come out to fix the issue. All I got was excuses as to why they couldn't. Several weeks later the system is still not repaired and I still don't have an answer as to when they will be coming out to fix it.
Rad | Roseville, Ohio | 06/20/2024
Garbage company
From my personal experience with pure light power is absolute horrendous! I would not recommend this company to anybody. They act like they're a fly-by-night operation. The communication is awful. Nobody knows anything and nobody can ever do anything but give you the runaround. Not to mention I've sent other people there while I was getting mine installed which I totally regret. Not said my worst enemy there!
Kim R. | Portland, Oregon | 06/03/2024
Sales Process
Due to the age and style of our home, we could not proceed with solar. The field representative, Christoher Berry was very information and professional. Ryan Reeves the Senior Field Manager spent a significant amount of time explaining to us why our house was not a good candidate for solar. We have been cold called several times over the last 4 years by solar companies and have been given several different answers. Purelight was the first company to explain in detail why our house doesn't qualify. It was refreshing change to speak with someone who knows what they are talking about.
Ashley | Washington, Iowa | 04/22/2024
Iffy at best
Left a big trench in our back yard, also cut into our tiling pipe and left it all that way. Now that my friend tried using them they came to hook her up and half of the power in her house isn’t working now and no one from this company will respond to her phone calls, text or emails.
Nick | Marysville, Washington | 03/15/2024
ZERO COMMUNICATION
We failed our inspection last week and we still have not heard anything from ANYONE at the company!!! I have called multiple different numbers, talked to ex employees who no longer work there anymore (those were the contacts I was told to call) they all said the same thing this company is a COMPLETE SHIT SHOW!! They have zero idea what they’re doing, they don’t understand project management at all. If you’re looking for solas panels run farrrrrrr away from this company!!! Crazy to spend $72,000 on a company and get zero responses! Please come take these panels back as this is garbage!! Next step is better business bureau, then a lawsuit.
DebM | Grants Pass, Oregon | 03/02/2024
Can’t get anybody to respond
We’ve tried calling, texting the last numbers we have, emailing … our phone apps have t worked for almost two years. The app is the only way to know what’s going up there. Right after installation when the app was working, we had a couple panels go bad. With no working app, who knows what’s going on with $58k worth of solar panels. I’ve tried self help on line, but still no success. But nobody at the office will respond to us. Would not recommend them any more. Have read really bad stuff about them lately. :(
Ronnie | Stayton, Oregon | 02/14/2024
Customers Be Aware!
Purelight Power began my project nearly a year ago. They have since told me just 1 more week working on about 20 times now. Nothing has changed, they got the building design wrong and took months to figure out what they did wrong, they left ugly ass hardware with no panel on my roof because they put one in the wrong spot and didn't pretty it up when they were done. They have told me all these great things and not followed through AT ALL. This is almost a year and this garbage still isn't active. I can't get in touch with anyone now and it's been a few weeks since they have contacted me back after it was supposed to be 1 week before activation again. Now, let's get to the worst of it. I bought this system because one of their sales reps Shawn Amann guaranteed me that I'd be getting 30% of my solar system back on taxes no matter what so that I could roll it back into the loan before 2025 to lower my payment. Well, the system was $66,000 and 30% of that is definitely more than $3,200. Shawn Amann will lie to you so he can sell his product. He did it to me, now I'm out power generation and almost $20,000. My good friend is a 25 year tax prep agent at H&R Block, he said that there is not a tax credit that pays you for solar at all, instead, it is used to lower your tax liability. You WILL NOT GET 30% back in cash! If you didn't make any money the year you are trying to claim it, you get next to nothing. DO NOT LISTEN TO THESE REPS! They don't give a damn about you or your family, they just want their money and to be done with you. I will get my money back, and Purelight Power will get their hardware back..... This was a nasty fucking lie
