Review for Purelight Power

Office location: 541 Parsons Drive, Medford OR, 97501

10/07/2025
PD Kuttner Roseburg, OR

System never turned on, company refuses to take action

We had a large solar system with a battery installed on a second home in Roseburg in fall 2024. The company knew from the start that it was a second home and there was no wifi. After installation they refused to come out and provide any information about monitoring the system in person, claiming that nothing could be done without wifi. On multiple occasions I called with concerns that the system wasn't working, based on our power bills. They maintained that nothing could be done. Finally we had wifi installed purely to look at the solar system. Turns out that the system was never physically turned on. The tech support guy over the phone told me which boxes to open and which breakers and levers to move, and the system started working. Clearly no wifi was required to fix the problem, they could have come out and looked at it or simply told me what to check, at any point. Now they are refusing to give us any sort of accommodation or reimbursement for the time (almost a full calendar year) that the system was not operational. Truly appalling, negligent behavior. We are forced to take legal action, and want to warn others to stay far away from this operation.