Review for Purelight Power

Office location: 422 NW 8th Ave, Portland OR, 97209

10/10/2025
Taylor and Desiree Gresham, OR

Sales people lie to make the sale

DO NOT USE THEM THEIR SALES PEOPLE LIE AND THEY WILL SCAM YOU! We were told that we should sign up with them now because we would be locked into a rate with PGE and PGE couldn't raise that rate on us. (This was end of 2024) About 7 months after the solar was installed we got a bill from PGE saying we owned about $100 more then just the hookup fee. When I looked at the bill I noticed we have no backstock of credits as summer just ended. When we signed up they looked at our previous bills with PGE to make sure we were putting up enough solar to cover 85% of our total usuage. I also went back and looked at our usage and we are using less power then we were this time of the year last year, but still getting a bill. I could understand getting a bill towards the end of winter but the end of summer makes no sense. The sales people told us over and over again if we get a bill to call them and they will handle it. I called and was told this was all a lie and they are sorry. Their whole sale pitch is about putting up the enough solar so you switch from paying PGE to paying off the solar. But going into winter we have no backstock of credits like we were promised we would have, and all they keep saying is the system is working perfectly and they are sorry their sales team lied about multiple different things to make the sale. Our solar was also not done on time, and they had to come back to put stickers on things delaying the process.