Review for Purelight Power

Office location: 5710 N Rd 68 STE 104, Pasco WA, 99301

11/05/2025
Vince Vancouver, WA

Very poor communication!

I had Purelight Solar install a 9-panel system back in May 2025, and it's been nothing but headaches from the start. Right after net metering was activated by my utility, four panels stopped producing energy, and the app wasn't even showing the correct number of panels. I reached out multiple times via email and texts, detailing everything, but their communication was abysmal—days or weeks would go by with no response, vague promises, or no follow-up at all. It felt like they didn't care about customer service once the installation was done.They finally fixed the app issue last week (early November 2025), but it took months of me chasing them down. The whole experience has left me questioning their reliability and whether the system will hold up under warranty. Poor communication turned a simple fix into a frustrating ordeal. I wouldn't recommend Purelight Solar to anyone—look elsewhere for better support and transparency.