ACE Residential Solar

Verified profile
Updated: 19 February 2020
Installer

Installing solar since 2015

ACE Residential Solar logo

3.78 from 11 Reviews

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ACE Residential Solar reviews


4 stars

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3 stars

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3.78

Avg. rating

Breakdown of consumer reviews

Sales Process

4.5

Price as quoted

4.3

On schedule

4.2

Installation quality

4.3

After sales support

3.6

Latest good review thumbs up

Edison | Malden, Massachusetts | 09/10/2023

Excellent solar installer

The entire team at ACE Solar has been a pleasure to work with. My salesperson Sam Willis contacted me via EnergySage when I was shopping around for a solar installer. Sam was responsive, knowledgeable and never pushed me towards anything I didn't want. Sam worked with me to update the proposal to include more panels and switch to a microinverter solution. I signed the contract at the end of January 2023, had my site visit about four weeks later, and the panels were installed mid-April 2023. The install crew finished the entire job in less than a day and was absolutely phenomenal - they were professional, courteous and didn't take any shortcuts or cut corners. They cleaned up after themselves meticulously - one of the electricians even came inside to vacuum the attic insulation that fell down during the install. The inspections and utility approvals took another two months and I received permission to operate in mid-June 2023. Shirley Mapes (the customer care mananger) kept me updated throughout the process and always answered my questions via email in a timely manner. I am extremely satisfied with my new solar system and my electricity cost savings. In mid-July 2023, half of my panels stopped working and I needed to contact the ACE Solar service department. It took two site visits and 6 weeks to get the issue resolved (some cabling came loose and had to be re-secured), but my system is now fully working again. There was a 3 week period where I had trouble getting in touch with anybody, but otherwise I found their service department to be very responsive via both email and phone. Overall I am very happy with choosing ACE Solar and will be recommending them to any friends, family, or co-workers interested in going solar!

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1 comment >
Reply from ACE Residential Solar: Thank you for sharing, Edison! It's always good to expect the unexpected when it comes to construction and home improvement projects, and things happen. Thank you for understanding these things take time, but we are always working to achieve the highest level of quality installation and customer satisfaction. It was a pleasure working with you as well, do let us know if we can help with anything in the future.

Latest bad review thumbs down

Ward | Mendon, Massachusetts | 02/24/2023

Great sales support, terrible support post installation.

Working with Ace Solar Sales team was excellent. They were informative, doing sessions for my town, and then an excellent presentation for my wife and I. Their sales team was the only one to offer me "large" PV panels to get the most out of my system. The installation team was a pleasure to work with. Very professional, friendly, and punctual. Even the teams that came out after we had our problem were excellent. The problem is when you have a problem. Expect a month to get a response. A minimum. of 2 months between responses, is not odd. Our Batteries were installed after our PV system due to battery shortage, and they failed within months. This was right before summer, the prime reason for getting batteries. You have to monitor your system and notice that the batteries failed, you then have to send emails to Ace, then you start the waiting game. The batteries in my case took the whole summer to get working again, just in time for the summer to be over and missing the first year of having them. And currently since then, still waiting for Ace since Aug 2022 for a resolution.

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1 comment >
Reply from ACE Residential Solar: Ward, as we have been discussing over the past months, we are equally frustrated with way things have gone with the battery equipment and more specifically, the manufacturer and their response to this issue. It is good to see that in the meantime the solar arrays energy production has performed better than expected. As you’re aware, we have an upcoming site visit scheduled with a SolarEdge Technician to diagnose this issue further. SolarEdge informed us that the recent firmware updates were successful and the system is working as it should be. We had been efforting for a while to get a SolarEdge rep onsite so that they can check the inverter and battery behavior. We are not seeing any issues on the monitoring portal currently as there are no alerts. If we have to change or verify any battery charging and discharging settings, SolarEdge support are the ONLY party that can complete those steps. We understand your frustration and will continue to be in touch with you as we work with the manufacturer to resolve any confusion.

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Scott Frye | Revere, Massachusetts | 02/19/2020

Horrible customer service

Change quoted price frequently. Bad at execution: they have been installing my system for over 6 months and missed the end of year target thus costing me tax incentives. Terrible at scheduling and communication. Work seems adequate but they failed the first electrical inspection

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1 comment >
Reply from Scott Frye: YOU REVIEWED THE WRONG COMPANY!<br />We are ACE Solar, LLC. We own this trade mark with the US-TPO. There is a company in Mass that is infringing on our name and trade mark and causing confusion in the market. We service New Jersey & lower New York State. We do not operate in Mass. Please Correct...

Tobin Brookline | Brookline, MA | 02/28/2019

The ACE Solar people did great work for us

We chose ACE Solar based on recommendations. They have done a great job installing solar panels on our house. They did a careful professional job: thoughtfully assessed our roof capabilities, completed the job promptly, left no mess, and the result looks attractive and works well producing electricity.

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1 comment >
Reply from ACE Residential Solar: So glad to hear! Thank you for sharing your experience, Tobin!

Rose B | Methuen, Massachusetts | 01/16/2019

Residential Solar panel install

Ace Solar recently installed solar panels on my home. Ace Solar has been great to work with from the beginning. There sales proposal was honest, straightforward and reasonably priced in fact they were $8,000 less than another company I evaluated for the same panels. All the documents were electronic which was great for me as I have limited time for appointments. The finance options available make purchasinf panels outright so simple and affordable. The installers came on time and completed their work as stated. There was appropriate management and supervision throughout the project and the project manager personally provided status updates. I have worked with various salespeople and installers and Ace Solar is no gimmick!

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1 comment >
Reply from ACE Residential Solar: Thank you for sharing your experience, Rose! We're happy to have helped, and so glad our team there for support every step of the way. Enjoy the savings, and let us know if there's anything we can assist with in the future!

Thank You! | Plymouth, Massachusetts | 12/08/2018

Great company!

We can not be any more pleased with the experience we had with Ace Solar. We recommend them to everyone. They made our shopping for solar energy painless and answered all our questions completely and honestly. Our estimates and figures have been right on target. They made the installation effortless on our part, completely orchestrating every step. The crew installed the panels in one day, were considerate and neat. Still, 2 years after the whole process, they are quick to answer questions. They are easy to talk to, and are thorough in their response. Thank you Josh, Nick and all of you!

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1 comment >
Reply from ACE Residential Solar: Thank you for sharing your experience! We're so glad to hear your production is right on target, and the installation went smoothly. Let us know if there's anything we can help with moving forward!

Sharon and Mort | Wellfleet, Massachusetts | 11/20/2018

End-to-end service

ACE solar was terrific to work with. Our representative, Brian Cassidy, walked us through every step of the process. On his first visit he explained the process and the timing. The designers put together a system that was perfectly sited and exactly tailored to our usage -- not too big, not too small. <br />The scheduling was smooth. We were having our roof replaced and they were able to work around that and come in to install the panels just as the roof was finished so we were able to take advantage of the maximum amount of the sunny months. Installation took just one day, and the installers were friendly and very respectful of the property and plants!<br />We thought it might take a while to get up and running, but even that was quick. ACE worked with our electric company and the local inspectors to make sure everything was turned on quickly. <br />We took out a loan, and ACE helped us with that as well, steering us to a qualified bank and helping with the Massachusetts Solar loan paperwork. <br />I cannot praise them enough. We are delighted with the whole project!

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1 comment >
Reply from ACE Residential Solar: We're so glad to hear, Sharon and Mort! Thank you for sharing your experience, and let us know if we can do anything to help in the future!

Maureen K. | North Andover, Massachusetts | 11/16/2018

Wonderful service

"ACE Solar has been absolutely wonderful to work with. The whole process was very easy and the project was completed in a timely manner. Their staff is very knowledgeable, professional and accessible. The savings are legitimate- my last electric bill was only $4! I would recommend them to anyone interested in installing solar on their home."

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1 comment >
Reply from ACE Residential Solar: Thank you, Maureen. We're happy to have helped!

J. Nash | Truro, Massachusetts | 11/15/2018

A perfect 10 in every regard!

In just 11 short weeks I went from Zero to 100% completion using Ace Solar to add 20 panels to my Cape Cod home. Josh Mailloux and the entire Ace Team were excellent from the very first visit to having my system running and in the Mass Solar program. Pricing was very good and turned out to be exactly what was originally proposed.<br /><br />The installation contractor was also very experienced and respectful of our home for the single day installation.<br /><br />I hightly recommend Ace Solar to anyone considering joing the renewables market.

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1 comment >
Reply from ACE Residential Solar: Thanks for sharing your experience! We're happy to have helped, let us know if there's anything we can do to help in the future!

TomN | Haverhill, Massachusetts | 11/15/2018

Excellent from start to finish

I had a great experience with Ace Solar. They were highly competitive with their pricing and the attention to detail during the install was excellent. I am extremely difficult to please when it comes to work done on my house and I couldn't be happier with my installation. Everything looks neat and well hidden. Corey, my salesmen, was great to work with. I highly recommend Ace Solar!

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1 comment >
Reply from ACE Residential Solar: Thanks for your feedback, Tom! We're proud of our attention to detail and are happy to hear you're pleased with your new system. Let us know if there's anything we can do to help moving forward!

RC66 | West Wareham, Massachusetts | 04/08/2018

Could Not Ask for More

Without a doubt this was the easiest home improvement I have ever experienced. Josh Mailloux (Sales&Support) and Shirley Mapes (Project Manager) both get 5 Stars. They were available and straight forward with answers to any question posed to them AND they responded in a timely manner!<br /><br />The installers were all great, the electricians were informative and listened to my needs prior to moving forward. Any problem was addressed more then adequately.<br /><br />The system system was up and running within reason given this winter weather of 2018. I also began seeing savings within only two weeks of turning the system on with a 48% drop in use from the previous year. More than I expected! <br /><br />Highly recommended.

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1 comment >
Reply from ACE Residential Solar: Thank you for the kind words! We're happy to have helped and glad you're enjoying the savings!

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Service types


Residential solar - Grid tied

Commercial solar - Grid tied

Residential solar - Hybrid solar systems

Energy monitoring

Utility scale solar sales and installation

Utility scale solar - EPC

EPC installation - Other solar sales companies

LG Chem solar batteries

SolarEdge - StorEdge

About ACE Residential Solar


Based in North Andover, Massachusetts, ACE Solar is a company that was born from experience. We are a company of industry veterans that have continuously adapted to providing the highest level of quality, satisfaction, and value. We formed a team with decades of experience that is committed to exemplary service, high-quality work, and value for our customers.

Office locations


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Massachusetts - North Andover

16 High St. Suite 300, North Andover MA, 01845

Massachusetts - North Andover

16 High St, North Andover MA, 01845

Certifications


Better Business Bureau Solar Energy Industries Association Solar Power World

Contact ACE Residential Solar


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Head Office
16 High St. Suite 300, North Andover MA, 01845