Review for ACE Residential Solar

Office location: 16 High St. Suite 300, North Andover MA, 01845

09/10/2023
Edison Malden, MA

Excellent solar installer

The entire team at ACE Solar has been a pleasure to work with. My salesperson Sam Willis contacted me via EnergySage when I was shopping around for a solar installer. Sam was responsive, knowledgeable and never pushed me towards anything I didn't want. Sam worked with me to update the proposal to include more panels and switch to a microinverter solution. I signed the contract at the end of January 2023, had my site visit about four weeks later, and the panels were installed mid-April 2023. The install crew finished the entire job in less than a day and was absolutely phenomenal - they were professional, courteous and didn't take any shortcuts or cut corners. They cleaned up after themselves meticulously - one of the electricians even came inside to vacuum the attic insulation that fell down during the install. The inspections and utility approvals took another two months and I received permission to operate in mid-June 2023. Shirley Mapes (the customer care mananger) kept me updated throughout the process and always answered my questions via email in a timely manner. I am extremely satisfied with my new solar system and my electricity cost savings. In mid-July 2023, half of my panels stopped working and I needed to contact the ACE Solar service department. It took two site visits and 6 weeks to get the issue resolved (some cabling came loose and had to be re-secured), but my system is now fully working again. There was a 3 week period where I had trouble getting in touch with anybody, but otherwise I found their service department to be very responsive via both email and phone. Overall I am very happy with choosing ACE Solar and will be recommending them to any friends, family, or co-workers interested in going solar!