Sunrun Inc.

I have been waiting over 7 months for Sunrun to come out and fix the problem with my system. Now, I am being double charged from Sunrun and Duke because the system is not producing the amount that was originally promised. Customer service is horrible! Everybody blames each other, and nothing ever gets resolved. I am still waiting for a supposed escalated ticket from upper management to address the ineffectiveness of our system. I would NOT recommend this company at all!!!

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Sunrun subcontracted Bright Planet Solar to do installation on my roof. During installation, they had to move panels twice because they were not up to code with the town. They left my roof with patches of metal sheets and white plaster or some form of sealant. Installation was horrible, they did not seal the screws correctly, leaving holes and leaks into my home. I had multiple contractors come to see the roof and all told me what a horrible job they did, they left shingles lifted, which then a squirrel tried living in my ceiling, they made me pay to remove the solar panel as they stated it was not their fault. After I got an attorney was when they finally called me wanting to do right. Now it has been close to 2 years, their attorney stopped answering us about a year ago and my roof still leaks. I don't recommend Sunrun or affiliates.

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Sunrun is a horrible business as you can see from all the horrible reviews here & elsewhere. Heck, there's a whole FB page on this exact topic. Sunrun lies & uses high pressured tactics to get you to sign. In fact, I was sexually harassed by my sales guy. It was so uncomfortable - but I'd already signed their dishonest contract - that didn't match any of the things they told me verbally. I was told - as were 2 co-workers - that if I EVER wanted the leased solar off my house all I had to do was pay $500 & they'd come get them. They knew I was worried about leased solar - for all the reasons spelled out here. Google Sunrun - wish I had. They installed them not to code & removed my fuse box & circuit breaker - putting my family in danger. I have witnesses & texts proving Sunrun lied to me, telling me the contract is void - ok - come get them - no one will talk to me & they have ignored all attempts to resolve this outside the court room. If anyone has a good Texas lawyer, please email me at kapualohas@gmail.com. Maybe if we ban together we can close this shady business down. Sunrun - please don't try to make it sound like you want to resolve any of the horrible reviews listed here - no one believes it & if they do? Google Sunrun before signing ANYTHING, heck before speaking to them & having them ask if you'd be interested in a FWB situation! WTH!

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Worst solar company ever! I've purchased multiple solar systems and they are the absolute worst. I had to use them with the purchase of a new home. They were way more expensive than others. The products they used were fine but their service is horrible. I received an email that my system was underperforming. They found my system wasn't communicating. I called their service department and they told me I didn't have a warranty. I had to go through three tiers of customer service and send them my contract for them to agree that I have a warranty. They said I had to sign an agreement to pay in the case that it was caused by physical damage but hat otherwise it would be covered by warranty. They got it communicating. Sent me a bill for $580 and refuse to acknowledge my warranty. I'm disputing it with BBB. They have multiple class action law suites against them. Stay away from them if you want someone that stands by their work.

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At first I thought my rep was great, however, now I realize I was lied to and given false promises. I was told that I would receive 6 months free service, lie! When the system was finally activated, we went into contact in September and it activated in April I did receive some free months but that was because they ran so late and I asked one of the installers how they could compensate me for running so behind. I never got the 6-months free promotion and now in 2026 after talking to multiple representatives they say they are going to send me a gift card but I have not received it and I keep calling them. When I called again today they said there was some hold on my account which sounded like another lie to me. In 2025 after activation, I reached out via e-mail to 4 people that helped before the system was activated and not one person responded. I also called and left messages for two of those people and never heard back. If you want to be lied to and treated like shit, sign up with Sunrun. One of the worst experiences I have had with a major company.

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I will list just some of the lies we were told and as for late. It took for ever for instalation and they would just show up no appointment. Lie 1: it saves money. I'm in Texas so electric bills are high in summer low in winter. Here we are in January and between the electric company and Sunrun 400.00. We are "renting" solar panels that don't produce. It's sunny all year long in Texas. 2. Lie 2 :Any promo they promise make sure you see it in writing. We were promised a rebate of the first four months. Recieved 0. 3. Lie 3: Vivint security system. Works with them. They no showed an appointment with us. We were told we would receive a 100 gift card. Never got it.

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Solar stopped working. Called for repair. Tech comes out and rings the doorbell asking where meter is. Tech disappears without fur to er communication. Call the office and they have no idea and say someone will call us. I call office back. They claim things are working. Things are not working, error message remains. No resolution.

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Please do yourself and your family a favor and run away from this company. It’s nothing but lies and they go out of their way to keep you from actually saving $$ by locking batteries and such. You have to be completely mental, like myself, to willingly kick your self below the belt

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The day that our solar was supposed to turn on, they were having issues getting it started and it took two weeks for someone to come out and get it fixed. During that time, I was paying Sunrun (when nothing was working) and since I wasn't getting any solar, was also paying my local energy company. When I asked to adjust the start date on my bill or prorate that first month, they refused and said I signed a contract that said I start paying from the date we're allowed to turn on. I asked if there's an assumption that the equipment works on that day and they said no. As far as they're concerned, whether or not their equipment works does not matter. Ridiculous ethics and customer service. I'm also disappointed in them not making the most of our roof. Their original design had such sparse panels for the amount of available roof, and it didn't cover our electrical use. I had to ask if they could add more, which they did, but after installation it was pretty disappointing to see that they definitely could have added more to fully cover our bill. Would not recommend.

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They lie, I was told they are independent and would not use my current electric company. I now pay two electric bills exceeding way more than I would if I would have stuck with my current electric company. Worst part they get you to sign the contract before you ever find out and when calling them about it they send you to customer service instead of the person who came out to your house and sold you on their services. I can’t even get a call back from them. If you’re thinking about it, save yourself the headache and don’t do it.

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