Office location: 2503 N Belt Line Road, Grand Prarie TX, 75050
01/05/2026
Arlana Guerrero
Cleburne, TX
They lie, I was told they are independent and would not use my current electric company. I now pay two electric bills exceeding way more than I would if I would have stuck with my current electric company. Worst part they get you to sign the contract before you ever find out and when calling them about it they send you to customer service instead of the person who came out to your house and sold you on their services. I can’t even get a call back from them. If you’re thinking about it, save yourself the headache and don’t do it.
System size (kW): 6
Year installed: 2025
Sunrun Inc. reply
01/10/2026
Thank you so much for sharing your experience, Arlana. We're truly sorry to hear that your system isn't meeting your expectations for savings, and we understand how frustrating it is to receive higher than expected bills each month. We'd appreciate the opportunity to review your system in more detail to understand what's contributing to this. Please send your address to resolutions@sunrun.com so we can locate your account and assign a dedicated Expert to help further. Thanks!