Review for Sunrun Inc.

01/16/2026
Joan Auburn, CA

Poor communication and representation

At first I thought my rep was great, however, now I realize I was lied to and given false promises. I was told that I would receive 6 months free service, lie! When the system was finally activated, we went into contact in September and it activated in April I did receive some free months but that was because they ran so late and I asked one of the installers how they could compensate me for running so behind. I never got the 6-months free promotion and now in 2026 after talking to multiple representatives they say they are going to send me a gift card but I have not received it and I keep calling them. When I called again today they said there was some hold on my account which sounded like another lie to me. In 2025 after activation, I reached out via e-mail to 4 people that helped before the system was activated and not one person responded. I also called and left messages for two of those people and never heard back. If you want to be lied to and treated like shit, sign up with Sunrun. One of the worst experiences I have had with a major company.