Review for Sunrun Inc.

Office location: 8090 Arjons Dr, San Diego CA, 92126

01/14/2026
Homeowner San Diego, CA

Horrible experience with Incompetence

Solar stopped working. Called for repair. Tech comes out and rings the doorbell asking where meter is. Tech disappears without fur to er communication. Call the office and they have no idea and say someone will call us. I call office back. They claim things are working. Things are not working, error message remains. No resolution.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

System size (kW): 7

Year installed: 2016

Sunrun Inc. reply 01/15/2026
Thank you for taking the time to reach out and let us know about the issues you've been experiencing. We're truly sorry to hear about the lack of communication and that you're still seeing an error message on your meter. Our team would like to look into this for you to ensure you get the assistance you need. Please send your service address along with an overview of the issue you are having. That way, we can assign a dedicated Expert to help further. We look forward to turning your experience around. Thanks!