kc1569 | North Las Vegas, Nevada | 03/11/2024
OMG!!!! The WORST!!!!!!!!!!!!!!!
I really wish I would have seen these reviews before I foolishly believed the sales people who talked me into using this company!! The installation took forever and once it rained my roof leaked!!! For the past month and a half I've been trying to get the leaks fixed to no avail. The company who they contracted with, Kayo Energy, is even worse than Sunnova!! I can't get anyone to call back nor answer the phone. Even when I called Sunnova's customer service, THEY couldn't get ahold of them!! To make matters worse, my bills have been anywhere from 50% - 100% HIGHER since going to them!!!! After the first two expensive bills, I told them I wanted them to get rid of their system only to be told that I had only two weeks after installing the system to make that determination. HOW IN THE HELL could anyone possibly know until they've received a couple of bills if they wanted to continue or discontinue the system???? They basically threatened legal action if I turned off the automatic payment and the system myself. So, I'm forced to hire a lawyer and go through countless thousands of dollars to remove this piece of crap system and company. DO NOT USE THEM!!!!!!!!!!!!!!!!!!
Farhan | Levittown, New York | 03/07/2024
Horrible Customer Service just looking for $
I was expecting decent service as this company is a public listed company, I bought a house with solar in few months there was leak which was due to the solar panel mounted in the roof water was seeping through those mounts and causing the leak. Sunnova sent the Technician (Jose on 01/05/2024) and he agreed with me and per him he wrote a report and recommended Sunnova to fix it. Since then, it's a back and forth with customer service (customerservice@sunnova.com)/phone. Sunnova assigned trinity solar, and they are recommending to replace the whole roof for that they are charging me $21k. $13k just for removing and reinstalling the solar panel + the cost of the roof even though it's not the roof but the way panel mounted. I requested to help me just to replace the roof where the leak is (only to remove 4 solar panels and replace the roof) but no one is helping me but asking me to pay big dollars for it. I know after I post this, I will be told to contact customer service which I have done many times already. Their customer service is the worst.
Maria E Molina | Rialto, California | 03/05/2024
Most Worse company to purchase solar panels from.
Never ever purchase purchase or rent or do anything with Sunnova. My parents both passed and left me as executor over the estate. Every one you call have a different answer, no one knows what the others are saying. Omg the case numbers are ridiculous. Everything you do has to have a case number. Nobody ever can answer it straight and nobody can ever give you the information that you need. It’s so ridiculous and they are the most awful awful company to work with.
J | Temple Hills, Maryland | 03/04/2024
This guy are the WORST company EVER please don’t get pannel from them, they damage my roof and now they don’t want to fix it
Unsatisfied | Brentwood, California | 03/01/2024
Horrible
Absolute crime that they can have customer service like this. System doesn't work for 6 months and they "do a review" and tell me my system produced within specs. Come on. They have to come out multiple times to "service" the system. I currently had a appt for today actually to replace some item, then get a text to day saying the system is down and a service needs to be scheduled. Do they not know they are coming to day anyways. Confusing how a company stays in business. Do yourself a favor and go somewhere else. Unless you like pain and aggravation. the only way to get them to call you for anything is to leave a negative review on the email they send you asking how they did. But all it does is get a call from a person who knows nothing about the issues and says they escalate the problem. Smoke up the A$@
Buyer be aware | Waltham, Massachusetts | 02/29/2024
It is nightmare company to do business with My solar panels where installed 4 years ago. Received a phone call from the company that the system is malfunctions. Usually when they make an appointment the company gives you a 3 hour window. Took time from work and a technician came came and diagnosed that parts needed to be replaced and they need to be ordered First visit the company made with out notifying us. After I called 4 times and made appointment Each appointment they give you a 3 hour window. took time from work and nobody ever came and notified me that they can not come For the last 3 days tryied to talk to a supervisor and was told by a representative that they are busy. I am stopping the payments at my bank and the rest is true court The is a reason on FOX News they talked about this particular company. Byers be aware
John Doe | Commerce City, Colorado | 02/29/2024
They are awful!! SPAM and ZERO CUSTOMER SERVICE
This company will harass you weekly with phone calls. If you are trying to update or change anything on your account, they require a 30 day warning. They do not help!!! They are the biggest scam!!! RUN! Do NOT go with this company!! If I could give ZERO stars I would.
Bruce Young | Winter Haven, Florida | 02/29/2024
Predatory sales & HUGE rip off
Sunnova Solar is a preditory company and is in no way able to legitimatley deliver anything close to waht they promised. Unfortunatley my wife's job cut hours for the employees at the place of employment so we are now in a financial hardship and all they could tell us is that the contract will go into collections and they are sorry for the inconvience. the assesment was not done correctly, basically we got scammed into believing we would see considerable savings on our electric bill only to find out we are paying over $90.00 per month for about a $20.00 savings on our electric bill. we would not give 1 star actuall NEGITIVE 5 STARS would be more accurate!
Adam Aguilera | Palmdale, California | 02/27/2024
Worse company ever
Nothings but lies and false promises from everyone that works there purchased solar last year was told I would produce 130 percent of my electricity bill. I received an Edison bill for over 300 dollars after the first month. I called and they said it takes a few months for w everything to equal out so I waited. Since then I received an Edison bill every month. Called and complained and they said they would send out someone to check on them because the app shows since they got installed they only had 1 good month of production and it’s gone down every month majority of my panels are barley producing 7 kWh a month. I called to let them know and have someone come check them out and was told pretty much that’s not their problem. I need to figure it out and call the installer myself and take care of it myself even though I pay Sunnova. Definitely will be calling district attorney office because this is pathetic and a disgrace that they are taking advantage of thousands of people.DO NOT USE SUNNOVA
John Dyhrberg | Holiday, Florida | 02/22/2024
Terrible company - RUN!!!!!!!!!!!!
I decided to cancel installation after my initial consultation due to the negative comments that I have been reading regarding this company and it's sales practices. They are currently under an investor class action lawsuit against them and their stock price is plummeting. After I cancelled installation the day before the material was due to be delivered it set off a chain of phone calls from them stating there will be a cancellation fee of $4500 and if not submitted, a lien would be placed on my house. This would make it difficult to sell or refinance if desired. If they put a lien on my house, they can add my name to the class action lawsuit - Thank God I cancelled in time!!!!!!!!!!!