Sunnova have an average customer reviews score of 2.99 which is lower than the average customer satisfaction score on SolarReviews. This indicates that on average less people who buy solar power from this company have a positive experience compared to the average solar panel company. On the left of this profile page you can get more details on things such as customer service, quality of the sale process, advice given by their sales representatives, whether they have sold good quality products and services and whether they have helped their clients save money in the long term form their solar energy system
If you visit our solar power system cost page you can see solar panel cost for some of the solar power systems that Sunnova has installed. You can also compare Sunnova prices to other solar installers by entering your details into the solar panels cost and savings calculator at the top of this page.
Latest Sunnova solar reviews
I have nothing but good things to say about Sunnova and Trinity Solar they both have been there for me all the way through the process.
Happily none of them went wrong at all. Our solar is just what we wanted both in terms of production and looks. Every step of the process has been problem free and without hiccups.
The Sunnova Company are very professional. Their team explained everything to us. Which made us very comfortable in using their product.
Latest Sunnova solar complaints
If you are financing solar and are expecting to get the 9000 Ma. Tax credit be aware that they expect you to apply that right back to the principal of the loan or they will jack your rate up and nearly double your monthly payments. This practice seems predatory as the credit is listed as one of the perks for having financed your system as opposed to leasing, and is not explained really at all during time of purchase, I am not alone in being tricked either as it was another solar customer who made me aware of this practice. The company expects payment of the entire 9000 dollar credit within 18 months of installation, this is especially a problem for me as I did not clear the entire tax credit this year and only received 3000 with the balance carried over for the next two years. Here's where things really get fun though, my panels were installed last March and not activated until April, my monthly bill is currently $121, and my panels generated more electricity than my house consumed so from April until October I had no electrical bill which was a saving as my electric bill was typically around $213, however due to winter conditions from October until present day I did not generate more than I used, so I received an electric bill, when added to my solar bill it proved to be more than what I was paying before solar, January my electric bill was $160 plus solar $121 for a total cost of $281, now if I fail to pay the $9000 credit my solar bill will nearly double to $213 per month, meaning during winter months my combined solar and electric bill will be $373 dollars!! Needless to say I'm looking into how I can have the panels removed and break my contract. This practice is not exclusive to Sunnova as others using different companies have reported the same. So in conclusion solar energy may save trees but it won't save you money, just want to provide a warning before anyone else makes the same costly mistake I made!... read more
The efficient is not like they promise.
Be aware salesman are liars, the system is attached to your house title and they are not helpful when you need a documentation, everything is so slow .
I don't know what's going on here. I do not like being confused especially don't like being what it seems to be loose conversation that is not real. It does seem to me that I may have made a mistake here I'm very big mistake. I figure out what's going on. We've had 1 person come by since it was installed all of their appointments were calling made and no one showed up so in the in year 1.we have met only one other person to person that was originally signed us to contract to this company. Is not make me feel good. They seem that I have made a mistake. But I will get to the bottom of all this. Sincerely Gregory Givens staff sergeant United States Marine Corps retired... read more