Review for Sunnova

Office location: 20 Greenway Plaza, Houston TX, 77046

04/06/2024
Unhappy customer Wildwood, NJ

Elderly Parents - PLEASE DO NOT DEAL WITH SUNNOVA!

Our Mother and Father contracted with Sunnova at aged 83 and 85, respectively. They were both ill and elderly at the time. Sunnova signed them to a 25 year contract!!!! Needless to say, we were not aware. They also had a reverse mortgage (we were aware of that). At any rate, they each got ill and died - my father first and then my mother within a year after that - only a few years into the 25 year contract. As soon as my mother died we needed to put the house up for sale immediately because the reverse mortgage was coming due. We finally found a buyer (the house needs to be torn down, the value is in the lot). Both the prospective buyers and we were shocked at the cost for terminating the contract. Clearly, no new buyer will want the solar panels as the house is in really bad shape and needs to be torn down. We called Sunnova to see if they would be reasonable under the circumstances and remove the solar panels. We offered to pay for them to be removed. Sunnova refused and wants the full contract value - 20 years worth of payment! We are now losing the buyers, they have backed out of the contract. I cannot blame them - We are talking about a charge of over $40,000! I am so scared we will lose everything as the bank has been very patient and I was so thankful that we had finally found a buyer and they actually were going to pay us an incredible amount of money for the property - all lost now, thanks to Sunnova. When I spoke to them on the telephone and said that they had preyed on my parents who were clearly in no shape to sign a 25 year contract with this kind of liability the customer service agent replied that they had signed paperwork saying they were clear on the terms and that all of Sunnova’s calls were recorded and that they could prove my (now deceased) parents legally agreed to the contract