04/18/2024
JudyL
Copiague, NY
Customer service is just a host of phone reps who only know how to read off a script. Apologies, yes but the only thing they know how to say is "we will be happy to help you etc., sorry for your XYZ problem, ....and then dead silence - NO ability to ask questions, no ability to think out of the box or offer a solution. I am seriously wanting out of this contract and reading other negative experience comments is making this even more frustrating and fearful of dealing with them. Inquired about a "critter guard" 9 days ago and no response. Called again and all the rep did was repeat the issue, like I didn't know what it was; a complete robot who said they have no way other than making another claim request - they have no way to actually talk to another department that handles this. Horrendous, I don't know what to do. NY State (Long Island) customer.
System size (kW): 4.08
Year installed: 2021
Sunnova reply
04/19/2024
Hello Judy, To help ensure we address your concerns effectively, we kindly request that you provide us with your system ID or the case number associated with your inquiry. By sharing this information, we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.