04/18/2024
Kris
Fontana, CA
I bought a new house that required solar system. The seller chose a company but was bought out by Sunnova. I had the permission to operate back in December 2023 and now it’s mid April and my system had not worked since I moved in. I called customer support. Spoke to managers and it’s been 3 weeks and nothing has been done. No checking on my system remotely, NOTHING. I will file a complaint with BBB. Customer service is outsourced to India. It is useless talking to them because they read off a prompt and tell you the same things over and over again. “ We sent your request to the technical department And they will be reviewing the file.” What is there to review my stupid solar has not worked since I purchased it!! It’s been 4 months!! Horrible horrible!!! Worst company in the world. I wish I would have never purchased the solar and just leased it. This is the worst company I’ve ever dealt with. If it was a choice, I’d give it 0 stars.
System size (kW): 10
System price: $20,000
Year installed: 2023
Price include the Federal Tax Credit or incentives: Yes
Sunnova reply
04/19/2024
Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. In order to assist you more effectively, we would need you to provide your system ID.