Review for Sunnova

Office location: 20 Greenway Plaza, Houston TX, 77046

04/15/2024
Jack Ewa Beach, HI

Batteries inoperable for 24 months, no credit to the customer.

In 43 months of ownership the batteries were not operational for 24 months (~56%). I emailed numerous times throughout the duration of the batteries interoperability requesting for maintenance to be conducted, which happened two years later. I had correspondence with customer service stating that although a maintainer has not been able to make it to my property, I will be credited for the batteries performance if the batteries did not perform per the lease guarantee. I have a case number with Sunnova (Case ID: 17896139), and customer service keeps replying that I will not be credited because my panels were producing excess electricity (which as you know, does nothing if it is not stored in a battery to be used when the customer is home). The failure of the battery to operate per the Sunnova's Lease Agreement has cost me, the leasee, thousands of dollars in lost savings (paying for electric and solar). Especially, when most of the electricity I use would be outside of normal working hours when my PV was not producing electricity. I do not recommend considering Sunnova for any of your energy needs. It is unlikely that I will receive any compensation.