Review for Sunnova

04/10/2024
Jterry8112 Sun City, CA

System has been down for 3 1/2 months

My system went down 3 1/2 months ago (last time was for 2 months). Both were due to a firmware update that crashed the inverter, The inverter was ordered on 3/18/24, and delivered to the vendor in Houston on 3/21. Both Sunnova and the vendor (Sunrun?) are located in Houston, Texas. It is now April 10 and the inverter has not been delivered to Sunnova but they are both in the same city. I had to send a screenshot of the email to prove to them that it is in Houston. I asked when they would get it and was told that there is no time frame. In the meantime, I pay them over $200 a month and get absolutely nothing in return. They don't seem to care.