SunLux Energy Solar reviews and complaints
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SunLux Energy Inc. have an average customer reviews score of 4.84 which is higher than the average customer satisfaction score on SolarReviews. This indicates that on average more people who buy solar power from this company have a positive experience compared to the average solar panel company. On the left of this profile page you can get more details on things such as customer service, quality of the sale process, advice given by their sales representatives, whether they have sold good quality products and services and whether they have helped their clients save money in the long term form their solar energy system
If you visit our solar power system cost page you can see solar panel cost for some of the solar power systems that SunLux Energy Inc. has installed. You can also compare SunLux Energy Inc. prices to other solar installers by entering your details into the solar panels cost and savings calculator at the top of this page.
Latest SunLux Energy Solar reviews
SunLux roofing dept was outstanding!
i had a few concerns that were dealt with promptly
and professionally! We would definitely recommend
SunLux! thanks Guys!!... read more
SunLux was great. Were there issues with the install? Yes. Is it normal to have a hiccup here and there? Yes. What made it great though was the communication by the office and the installers. They were all very professional and courteous. Even when the city no show canceled on their second reschedule for inspection SunLux did everything they could to get me back on the inspectors' schedule. I have already recommended them to five friends that are looking to have solar installed. Thank you for being professional, communicating, and accommodating.... read more
sales rep was not pushy. everything was explained in detail. all our questions were answered. after sitting with several companies we chose sunlux and glad we did. Installation took only 1 day. the technicians were very courteous answered my questions, they explained the process before starting and the installation was very clean and professional. very satisfied.... read more
Latest SunLux Energy Solar complaints
Don't sign with this company they will give you a reasonable deal during initial talks, very responsive during this time frame. But after signing in the dotted line things changed drastically. A few days after signing I review notice via phone call the price of the equipment will increase 75% due to errors on behalf of the distributor. I email the owner requesting answer and have yet to replied to it has been over 3 weeks. My suggestion to all that read this is to go with a different company any company. They had the nerve to force their distributor to call me instead of responding to me direct. Still awaiting answer and a resolution will update once I get one? But as for now don't make the same mistake I did.... read more
- After all my issues with the Inverter not working and communication issues with customer service manager Garrett, the COO Guillermo Santomauro got in touch with me to see how he could help.
- Gillermo was very helpful and wanted to rectify the situation.
- After the Inverter was replaced, Guillermo sent us a refund check promptly for the loss of service.
- I appreciated Guillermo's hands on approach very much. Thank you Guillermo.... read more
- Had a conversation with sales agent Ryan around June 2018 about getting solar panels installed.
- Ryan was very helpful and answered a lot of my questions.
- Had discussions with 2 other companies and after looking at other online reviews I chose Sunlux.
- Project Manager set the date for panels to be installed and on the day of installation waited for 4 hours and no one turned up...wasted day for me.
- Called Project Manager and she said she made a mistake apologized for not ordering parts.
- She worked diligently to get a a crew the next day and made it work.
- 1 week after panels were installed final inspection took place and went online 2 days after.
- Went online Mid August and around the 1st week of Sept. I noticed there weren't any lights lit on the equipment that was installed outside of the house.
- Called this customer service manager Garrette to let him know and find out if everything was OK.
- He said he needed to contact SolarEdge, the company in charge of monitoring the solar usage.
- Got back to me 2 days after and said Sunlux needs to send a tech to my house to what the issue it. This took 1 week.
- Tech came and I was told the Inverter had gone bad.
- Inverter went bad ONLY after 3 days.
- I asked the Customer Service manager Garrett why the monitoring company didn't notify anyone the panels weren't performing the way they should be producing energy. He couldn't answer my question.
- Garrett was rude and condescending when he was communicating with me thru email and never once admitted it was Sunlux's mistake. Kept shifting the blame to either the monitoring company SolarEdge or to me.
- Told me they would give me some tips next time no how to troubleshoot the system. I asked why wasn't I told this when the final inspection took place and no reply from him.
- Asked him how I will be compensated during these 4 weeks or so, till everything gets resolved and said I needed to wait till the end of the year for the production guarantee. Sent me some document that had all this information and didn't even mention where I needed to go to file a claim, if that was the procedure.
- He told me they pride themselves on customer service. Words coming from someone who wouldn't even give me a straight answer. If this was a car that I bought and it had issues after 3 days I would have returned the car during the 1st week.
- Now I am stuck after fully paying Sunlux with no helpline to call even when there is a issue.
- I was told by Garrett to monitor the system. Why would I do this when Sunlux has SolarEdge to monitor the production. This isn't my job to be the monitor.
- Very bad customer service and not happy at all the way I have been given the runaround by this guy.
- Wish I went with another company.
- Be very careful and get all your questions answered before choosing Sunlux.... read more
What SunLux Energy Inc. say about themselves
We help homeowners go solar, but we don't compromise on quality of components or installation. We custom design each solar system so it looks clean, flush and something that will actually increase your home value.
SunLux Energy was started by 3 founders in very early 2015. They have been in the solar industry for nearly 10 years and have seen it all and done it all with over 6,000 installations under their belt.
However, they had a vision to do things differently. They built a business model that is one of the leanest operations you will encounter. Why? It means SunLux Energy can beat any price and still offer quality name brand components and some of the best looking installations you will find! Their focus is heavily customer oriented by staying in constant communication every step of the way. They built a model that will support the customer during the process and many years after!
Founders of SunLux have seen it all and have over 30 years of combined experience. They founded SunLux Energy to offer something different, a better kind of energy. They are passionate about solar and saving money for their customers, but more importantly improving the quality of life and the environment around them. They are also passionate about giving back to local schools and churches to better the community and make an impact on peoples lives.
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Service Types
Residential Solar Electric
Commercial Solar Electric
Storage
Energy Monitoring
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SunLux Energy Inc. Reviews - 134 Reviews
SunLux
Type: Other
Reviewed: 01/17/2019
SunLux roofing dept was outstanding!
i had a few concerns that were dealt with promptly
and professionally! We would definitely recommend
SunLux! thanks Guys!!... read more
Great and Extremely Professional Work
Type: Residential Electric
Reviewed: 01/16/2019
SunLux was great. Were there issues with the install? Yes. Is it normal to have a hiccup here and there? Yes. What made it great though was the communication by the office and the installers. They were all very professional and courteous. Even when the city no show canceled on their second reschedule for inspection SunLux did everything they could to get me back on the inspectors' schedule. I have already recommended them to five friends that are looking to have solar installed. Thank you for being professional, communicating, and accommodating.... read more
its the way to go
Type: Residential Electric
Reviewed: 01/15/2019
sales rep was not pushy. everything was explained in detail. all our questions were answered. after sitting with several companies we chose sunlux and glad we did. Installation took only 1 day. the technicians were very courteous answered my questions, they explained the process before starting and the installation was very clean and professional. very satisfied.... read more
Honest and Quality Product
Type: Residential Electric
Reviewed: 01/14/2019
After getting four estimates for solar panels we selected SunLux because of their customer service, quality name brand components and price. Our sales associate was honest, up front and worked with our needs and budget. Other companies wanted to install more panels than we needed, this would make our monthly payment for the panels more than our current electric bill without solar, defeating the reason for getting solar. Our sales associate worked out the numbers to come up with a system perfectly suited for our needs to zero out and produce more electricity than we need, but stay within our budget. In addition the components they use are name brand components with an excellent warranty. Other companies that we got estimates from used no name components with a lousy warranty period. The installers were quick, courteous and cleaned up after they were done. Another reason we went with Sunlux was they said we didn't need an electrical panel upgrade. Our panel is original to the house built in 1963. After the sight evaluation it was determined that it had the correct amp rating and had enough space to add the circuit breaker for the solar panel system. The other companies just said our panel is to old and must be upgraded without even looking at it. This would add an additional $3000. Also I wanted the electrical conduit run through the attic not on top of the roof making a cleaner looking installation. They said this is their standard practice to run it through the attic. Several other companies charged an extra $300 dollars to run the conduit through the attic. The experience we had with Sunlux was excellent, from estimates, financing, installation and customer service.... read more
Bait and switch
Type: Residential Electric
Reviewed: 01/04/2019
Don't sign with this company they will give you a reasonable deal during initial talks, very responsive during this time frame. But after signing in the dotted line things changed drastically. A few days after signing I review notice via phone call the price of the equipment will increase 75% due to errors on behalf of the distributor. I email the owner requesting answer and have yet to replied to it has been over 3 weeks. My suggestion to all that read this is to go with a different company any company. They had the nerve to force their distributor to call me instead of responding to me direct. Still awaiting answer and a resolution will update once I get one? But as for now don't make the same mistake I did.... read more
Awesome Price and Great Quality
Type: Residential Electric
Reviewed: 12/20/2018
When I decided to go solar, I conducted an extensive research and got quoted by multiple companies. At the end, it came down to price, quality, but most importantly warranty. Sunlux provided me with the best warranty and the best price. No other competitor could beat their quote, while providing you the extensive warranty Sunlux did.
My sales person, Adam Cunningham, was simply the best. He was so responsive and very attentive to everything I wanted. He thoroughly explained everything I needed to know in order to make an informed decision. Every time I had a concern he was prompt to respond to my calls and emails. His customer service was seriously off the charts. I would recommend working with Adam. He will make sure that everything that was promised is delivered.
The only hiccup I encountered was with another representative because I complained about the installation of my skirting system, which I highly recommend for aesthetic purposes. It was poorly installed, but they took ownership of the problem and fixed it. Adam was able to be the mediator and had the problem resolved quickly. I highly recommend that you get everything in writing when it comes to installation, especially if you are asking for something really specific. It simply helps in case there are any issues along the way. Overall, I am highly satisfied with the service and the work that was performed.... read more
MARCUS / SUNLUX
Type: Residential Electric
Reviewed: 11/10/2018
SUNLUX HAS THE BEST OVERALL PLAN, AND GREAT CUSTOMER SERVICE.
Solar Installation
Type: Other
Reviewed: 11/08/2018
From the time the SunLux workmen came to our home to install our solar panels, until the job was completed, the men worked every minute from the time they started until the job was finished. They were very professional and knew exactly what they were doing and they completed the job at the exact time they estimated. Which was the same day
I would recommend SunLux for your solar installation company... read more
Solar with Peace of Mind
Type: Residential Electric
Reviewed: 11/06/2018
I chose SunLux because of their reputation and for who was promoting them. I might have gotten a slightly lower price elsewhere, but I wouldn't have gotten the peace of mind that comes with their process and guarantees. They were very professional from the start, even admitting to accidentally spilling some paint on my driveway that I would never have noticed. I liked how much I was able to contribute to the discussion of how big the system should be. I was included the whole time. I also like the Solar Edge monitoring app. The only thing I might have liked for them to do differently is to give me some written instructions on how to turn on the unit. I was supposed to get a lesson after the inspection. But with a last minute change of time by the county, I was unable to get there. So it would have been nice to have something in writing.... read more
SUNLEX Happy Camper
Type: Residential Electric
Reviewed: 10/20/2018
Top notch company with professional folks from the sales representative to the installer.
From the initial email requesting a bid to the panels being installed and connecting to the grid, took approximately 5 to 6 weeks. It was as easy as 1, 2 3. I’m mot kidding, it really was that easy!... read more
SUNLUX Happy Camper
Type: Residential Electric
Reviewed: 10/20/2018
Top notch company from inquiry to installation. No hassles about anything! They delivered what they promised. I’m still in heaven Since I opened my first electric bill since going solar! Last month over $500, this month $54.... read more
Sunlux Solar Installation
Type: Residential Electric
Reviewed: 10/13/2018
The installation of our Solar System by Sunlux went very well...the crew came in and very methodically installed the Panels and related conduit and meters in a professional manner. There were no real issues and the repair to the stucco where they installed the upgraded electrical panel was done well and the color match was good. The only area where I would have asked for a better job is the lack of any Instructions on how we can monitor the new system. They did not even give a basic summary of where I could get the information until I complained to the office and then was told to contact Sunrun. Overall, the Installation was done well, it was just the lack of any communication regarding the ongoing monitoring that could be improved.... read more
1st timers
Type: Residential Electric
Reviewed: 10/05/2018
Did such I great job my Brother had them do his home.
Reliable Company even after installation!
Type: Residential Electric
Reviewed: 10/04/2018
I interviewed 5 solar companies before I decided on Sunlux. They were the only company who would show me their contract before I decided to buy from them. Their salesperson, Ryan Reyes, continued to answer my questions and thoroughly explained my options in purchasing the equipment. Also, Sunlux is located in the State of California where I live. Many of the companies have salespersons here, but the Company itself is located out of State. That is horrible if you have any disputes with those Companies as you have to go tho their State to resolve any legal differences. Sunlux was quick to supply me with their license and insurance information. Sunlux gave me a twenty-five (25) year parts and labor guarantee. The other companies only wanted to give twenty-five years on the panels but 10 years on the labor. This was very important to me as inverters normally need to be replaced after 10 to 11 years. The electrical inspector had signed off on their work. However, a second inspector stated some additional work had to be done on the 220 panel they installed. As soon as I contacted them, even though the permit had been approved, Sunlux was there to go the extra mile and follow the suggestion of the second electrical inspector. The stucco work done on the house initially did not blend in to the rest of the wall on the side of the house. Sunlux made sure their contractor came out again and feathered the stucco work to blend in with the remainder of the wall. I have worked with contractors on improvements to my home and I have to say they are the most reliable contractor I have dealt with---especially after they had received their final payment! I was also impressed with the fact once I told them what other solar companies were offering - they made sure to investigate and bring to the table any extras other companies were giving as additional perks to sign.....In summary, Sunlux stands behind their product and I greatly appreciate receiving an electrical bill of $12.50 for the hottest month of the year. Solar was a good choice and Sunlux is the right company to spend your dollars with.... read more
Great quality and service!
Type: Residential Electric
Reviewed: 10/01/2018
Pleased with price and ability to teach Sunlux with questions.
Our panels look nice!
Update to my review on 9/9/2018
Type: Residential Electric
Reviewed: 09/30/2018
- After all my issues with the Inverter not working and communication issues with customer service manager Garrett, the COO Guillermo Santomauro got in touch with me to see how he could help.
- Gillermo was very helpful and wanted to rectify the situation.
- After the Inverter was replaced, Guillermo sent us a refund check promptly for the loss of service.
- I appreciated Guillermo's hands on approach very much. Thank you Guillermo.... read more
Happy to have gone green with SunLux
Type: Residential Electric
Reviewed: 09/23/2018
Sales and support staff was patient, available and knowledgeable. The sizing of my installation has proven to be appropriate have seen me though a very hot summer with lots of haze from fires and partly cloudy days. I'm very pleased.... read more
Solar Residential Installation
Type: Residential Electric
Reviewed: 09/21/2018
Excellent product, from start to finish, salesman to installers. Wish I would have done this years ago!... read more
Sunlux
Type: Residential Electric
Reviewed: 09/20/2018
We shopped around for solar panel companies and we are glad that we settled on SunLux. We have been very pleased with our solar installation experience. We felt that they really care about their customers. We didn't feel pressured after the initial proposal. They gave us plenty of space and time to think about what we wanted and answer any questions that we had before coming to our final decision. Our Customer Service Manager, Garrett, gave us regular updates and was always ready to address any questions or issues that came up. We definitely recommend them.... read more
Showing 20 of 134 reviews
