SunLux Energy solar reviews and complaints
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SunLux Energy Inc. have an average customer reviews score of 4.83 which is higher than the average customer satisfaction score on SolarReviews. This indicates that on average more people who buy solar power from this company have a positive experience compared to the average solar panel company. On the left of this profile page you can get more details on things such as customer service, quality of the sale process, advice given by their sales representatives, whether they have sold good quality products and services and whether they have helped their clients save money in the long term form their solar energy system
If you visit our solar power system cost page you can see solar panel cost for some of the solar power systems that SunLux Energy Inc. has installed. You can also compare SunLux Energy Inc. prices to other solar installers by entering your details into the solar panels cost and savings calculator at the top of this page.
Latest SunLux Energy solar reviews
Excellent service - they really know what they are doing.. It was a great experience and I wish I would have started sooner.
By far the best from the quote through job completion. I had quotes from all the big solar companies, Sunlux beats them all in price, quality, and service. I recommend to all
Sunlux installed our system at the end of last year, and we have been online since January. We decided to go with a ground mounted system, and so far we are very pleased with the results. We decided to go with them after hearing their advertisements on the radio. We appreciate how Sunlux has a very strong customer service team that is proactive to check on how things are going or answer any questions.... read more
Latest SunLux Energy solar complaints
I signed contract with SunLux in October 2018 and project still not done (almost 5 months already!). They messed up with everything - scheduled installation only for the end of January (they went to vacation and forgot to schedule it), messed up with installation (2 days without power, damaged interior wall, pool filter without power for one week), failed to pass 4 inspections and project is not done yet (one month after real installation began!). Run away from this company and try to find company that cares about their reputation and customers.... read more
Don't sign with this company they will give you a reasonable deal during initial talks, very responsive during this time frame. But after signing in the dotted line things changed drastically. A few days after signing I review notice via phone call the price of the equipment will increase 75% due to errors on behalf of the distributor. I email the owner requesting answer and have yet to replied to it has been over 3 weeks. My suggestion to all that read this is to go with a different company any company. They had the nerve to force their distributor to call me instead of responding to me direct. Still awaiting answer and a resolution will update once I get one? But as for now don't make the same mistake I did.... read more
- After all my issues with the Inverter not working and communication issues with customer service manager Garrett, the COO Guillermo Santomauro got in touch with me to see how he could help.
- Gillermo was very helpful and wanted to rectify the situation.
- After the Inverter was replaced, Guillermo sent us a refund check promptly for the loss of service.
- I appreciated Guillermo's hands on approach very much. Thank you Guillermo.... read more
What SunLux Energy Inc. say about themselves
We help homeowners go solar, but we don't compromise on quality of components or installation. We custom design each solar system so it looks clean, flush and something that will actually increase your home value.
SunLux Energy was started by 3 founders in very early 2015. They have been in the solar industry for nearly 10 years and have seen it all and done it all with over 6,000 installations under their belt.
However, they had a vision to do things differently. They built a business model that is one of the leanest operations you will encounter. Why? It means SunLux Energy can beat any price and still offer quality name brand components and some of the best looking installations you will find! Their focus is heavily customer oriented by staying in constant communication every step of the way. They built a model that will support the customer during the process and many years after!
Founders of SunLux have seen it all and have over 30 years of combined experience. They founded SunLux Energy to offer something different, a better kind of energy. They are passionate about solar and saving money for their customers, but more importantly improving the quality of life and the environment around them. They are also passionate about giving back to local schools and churches to better the community and make an impact on peoples lives.
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Residential Solar Electric
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SunLux Energy Inc. Reviews - 152 Reviews
Sunlux Review
Type: Residential Electric
Reviewed: 03/14/2019
Excellent service - they really know what they are doing.. It was a great experience and I wish I would have started sooner.... read more
Best Solar Company
Type: Residential Electric
Reviewed: 03/10/2019
By far the best from the quote through job completion. I had quotes from all the big solar companies, Sunlux beats them all in price, quality, and service. I recommend to all... read more
Great customer service
Type: Residential Electric
Reviewed: 03/03/2019
Sunlux installed our system at the end of last year, and we have been online since January. We decided to go with a ground mounted system, and so far we are very pleased with the results. We decided to go with them after hearing their advertisements on the radio. We appreciate how Sunlux has a very strong customer service team that is proactive to check on how things are going or answer any questions.... read more
Good company
Type: Residential Electric
Reviewed: 02/28/2019
My sister and my brother are having SunLux for a couple of years,they are very happy with them, I have mine installed last year and I was so happy that my Edison bill was under $6 a month.... read more
The company that does not care
Type: Residential Electric
Reviewed: 02/27/2019
I signed contract with SunLux in October 2018 and project still not done (almost 5 months already!). They messed up with everything - scheduled installation only for the end of January (they went to vacation and forgot to schedule it), messed up with installation (2 days without power, damaged interior wall, pool filter without power for one week), failed to pass 4 inspections and project is not done yet (one month after real installation began!). Run away from this company and try to find company that cares about their reputation and customers.... read more
Better than Tesla Solar
Type: Residential Electric
Reviewed: 02/26/2019
I've been thinking of installing solar for quite sometime on our home and after numerous companies giving me quotes, I decided to go with Tesla. I thought that Tesla was the elite of solar based on their ads and promotions. After going through all but installing the solar panels, Tesla informed me that our roof needed work and that it would cost $9000 to repair the roof so that they can install solar panels. I was disappointed until I heard of Sun Lux over the radio being a roofer also. This was to test if I really needed a new roof. Sun Lux gave me a higher production of energy than Tesla and said I didn't need a new roof! They had several options on financing and leasing that made sense. I pulled the trigger and had them install solar. They assign you a Project coordinator that communicates with you throughout the process and Emma (my project coordinator) gave me the white glove treatment. She was always available. She took care of everything. What more can I ask for? I highly recommend Sun Lux even though I own a Tesla.... read more
Vice President of Wealth Planning
Type: Residential Electric
Reviewed: 02/26/2019
SunLux is great. They called us to let us know there was an issue that needed fixing. Talk about being proactive!!!!! They came out and fixed the problem as it was an easy fix. But they went above and beyond and did some extra work to make sure that it wouldn't happen again. I am very please with them.... read more
Excellent solar installation
Type: Residential Electric
Reviewed: 02/25/2019
Representatives were always accessible, helpful, and courteous. Installation went smoothly and was coordinated perfectly with a new roof installed by a different contractor. County inspector commented on high quality of solar installation. Price was reasonable, despite house being nearly 100 miles from their office. I definitely recommend SunLux.... read more
over all preforance
Type: Residential Electric
Reviewed: 02/25/2019
As a retired electronics tech I went thru all boring math. One problem I found was lack of info. on the cost and output of additional panels. Knowing that (by the size of wire) I'm limited to 40 amps. One other points of issue is I live in Southern Calif. where sun is not normally an issue but the last month there was limited sun. The backup was charging but very slowly (hence additional panels). I could go on and on...
Rodger... read more
Solar Installation
Type: Residential Electric
Reviewed: 02/22/2019
I cannot say enough good things about SunLux. From start to finish our project was seamless. Sunlux provided us with updates through the whole project. We always knew what was going on and what the next step would be. Everyone we met or came in contact with during the process from the sale to final inspection was AMAZING! I would recommend SunLux to anyone looking to install solar.... read more
A Solar Copamy that actually cares....
Type: Residential Electric
Reviewed: 02/18/2019
Wanted to share my experience with Sunlux.. These guys are fantastic! I met with 4 other Solar companies and finally chose these guys. Not only did they install 30 Solar panels, but they also built us a covered patio to put them on. Eveything came out great, all of the staff and I dealt with were friendly and professional. Their follow up after the install has been great, and their prices are very competitive as well. Thanks Ben Carton, Guillermo, Aaron and the rest of the Sunlux team for a wonderful experience. Can't wait to see my SCE bill in the coming months!... read more
Installation Survey
Type: Residential Electric
Reviewed: 02/15/2019
Best price by far, a couple hiccups quickly addressed, company focused on continually improving customer satisfaction... read more
Fantastic service
Type: Residential Electric
Reviewed: 02/14/2019
Sunlux has been a great company to deal with. My sales representative Trang Phung explained very clearly how solar works and the cost savings that I would gain from using it. Liz the project coordinator kept me informed on the progress of the installation and permitting process. Liz always answered any questions that I had in a very timely manner. The installation crew were very cool guys and very clean. It took two days for my panel installation and at the end of each day my yard was clear of any debris. And finally my thanks to Tony who was present when the city inspection was done. Tony maid sure that all aspects of the installation were up to code and the inspector ended up being present for a few minutes leaving me with the rest of the day to enjoy. If your really serious about solar check out Sunlux, you will not be disappointed.... read more
Great Job
Type: Residential Electric
Reviewed: 02/13/2019
SunLux did a great job from start to finish. They showed up on time and finished the majority of the installation in one day.
They handled everything including acquiring the proper permits, scheduling permit inspections and teaching me about the equipment.
The installers broke two roof tiles during the installation. They let me know that they were broken and would return with new ones. In the meantime, They sealed the area to prevent leaks. It rained for the next four days and no leaks. Good job.
I highly recommend SunLux.... read more
SunLux Solar Installation
Type: Residential Electric
Reviewed: 02/08/2019
Please do your solar system research homework. I spent almost 8 years researching and interviewing prospective solar installers and finally settled on Sunlux Energy Inc. My installation was one of the first to use both solar and battery systems. This install was tough going at first, however, Sunlux provided on-going support throughout the entire process. In fact, Sunlux continues to provide great support to this day.
My first yearly bill indicated that SCE owed me. Wow! Now that's a smoking solar/battery system. Kudos to Sunlux Energy Inc.... read more
New roof and Solar panels
Type: Residential Electric
Reviewed: 01/24/2019
I did a lot of research on solar companies for some time and I was please to see that SunLux was the right choice from the research I had done. I had both the roof and the solar system installed. They are A rated, have been upfront from the beginning and best of all they are guaranteeing my system, inverter, and MY roof (to not leak where they installed or altered) for 25 years.
From the very start I was a little skeptical, but the salesperson who helped me was very honest and didn't pressure me at all. After the sales process, someone comes out and surveys your house then to the design/engineering team.
Engineering made plans and sent them to me for approval. After I said yes, they had to get approved from city.
After all was approved it was time for installation. Everything went better then I expected. The install was fast and clean.
They are quick, there is no disruption to you or your family, if you blink you may miss them. Very easy to get in touch with. In fact It was so easy that I still question if they were even at my house! Lucky for them the roof and solar panels at the house is proof that they were there!... read more
SunLux
Type: Other
Reviewed: 01/17/2019
SunLux roofing dept was outstanding!
i had a few concerns that were dealt with promptly
and professionally! We would definitely recommend
SunLux! thanks Guys!!... read more
Great and Extremely Professional Work
Type: Residential Electric
Reviewed: 01/16/2019
SunLux was great. Were there issues with the install? Yes. Is it normal to have a hiccup here and there? Yes. What made it great though was the communication by the office and the installers. They were all very professional and courteous. Even when the city no show canceled on their second reschedule for inspection SunLux did everything they could to get me back on the inspectors' schedule. I have already recommended them to five friends that are looking to have solar installed. Thank you for being professional, communicating, and accommodating.... read more
Showing 20 of 152 reviews
