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Dominic | Littleton, Colorado | 02/10/2023
Very impressed with Smart Wave Solar - highly recommend
From the initial sales process, Steve immediately stood out from the competition's sales reps with his educational and understanding approach in supporting such a big homeowner decision. Never pushy, Steve gave me all the information I needed to make the right decision. Since then, Analee was a rockstar keeping me updated on progress and expectations throughout. With ESP-like timing, I always received updates on the status and next steps. Even with supply chain issues impacting the availability of the contracted items, Smart Wave Solar's ownership demonstrated the customer-first mindset and decision making that truly made this a 5-star experience. Highly Recommend
Amit Adhlakha | Farmington, Utah | 02/08/2023
Overall good experience
We had an overall good experience with few minor hiccups that those were resolved quickly.
Cyrie | Salt Lake City, Utah | 02/06/2023
Solar Installation
They did a great job and I would recommend them to anyone looking get solar!
Steve H | Sandy, Utah | 02/04/2023
Great Experience
My experience with SmartWave Solar started with Steve Michels. I had received two other presentations before contacting SmartWave. Steve did the whole presentation via Zoom at my request. His presentation was by far the most organized and informative. His PowerPoint was easy to follow and I was able to stop along the way to ask questions and get clarification. So helpful without any pressure. I decided to have SmartWave do my solar project. Every step of the way the process was just a Steve Michels described in his presentation. I was kept informed throughout the entire process. The installation happened when they said it would and was completed in one day. SmartWave handled all the paperwork, facilitated the financing and did all the coordination with Rocky Mountain Power. I can recommend SmartWave Solar without any bit of hesitation!
Robert | Salt Lake City, Utah | 02/01/2023
Great communication
From the point of initial contact to installation and inspection Smart Wave kept me informed of progress and next steps.
Jeff | Orem, Utah | 02/01/2023
Overall satisfied
The planning and permitting phase was fantastic. Celia explained everything so well and we didn't feel like we're getting sold. Bethany took over as the project manager and was fantastic. We some issues with having the panels installed and starting our payments but the rest of thr installation was delayed because we were getting a home battery. There were also some issues with getting our city to do the final sign offs because of a heat detector in the garage. However, Bethany was great to work with. She was clearly as frustrated with it as we were because it was not a problem they had encounter before. Despite the setbacks and frustrations, I would still recommend smartwave to my friends.
tbholz | Draper, Utah | 01/25/2023
Our system has been up and running for about 6 weeks now, and I couldn't be happier. Our initial consultation and design work with Steve Michels was great - his knowledge of solar installations and current technology is excellent, and he was very accommodating and easy to work with. His official responsibility ended once the design was complete, but he continued to check in and make sure we were taken care of. Our coordinator Jayne was also very easy to work with, and kept us up to date even as the company worked through some COVID-related personnel issues that pushed our schedule out. (I would have given Smart Wave Solar a solid 5 rating, except for these delays.) I would definately recommend Smart Wave Solar if you are contemplating installing a system!
Dan Phelps | Aurora, Colorado | 01/17/2023
Never ending delays
I signed up with smart wave over big names in April because they said I could be going no later than July. After many delays and headaches they finally installed in October. They blamed xcel energy. The installment was a new crew. They changed the layout of the set up after drilling into shingles. There are two damaged areas on roof now. The critter guard was put on a few weeks later but they missed spots and I have pigeons nesting now. It is now January and i still have no solar as they blame the city inspection but it’s been 3 months since install. I’m now paying an electricity bill and my solar loan. If I could go back in time and do no solar, I would do that in an instant. Nothing but troubles and headaches.
Ryan | Herriman, Utah | 12/23/2022
Highly recommend Smart Wave Very informative, high quality installation.
Kristin D | Springville, Utah | 12/21/2022
Smart Wave=Smart Decision
What a great experience! When I decided to investigate the option of adding solar I understood a bit but needed to educate myself more about options and impact. I spoke with a few different companies. What impressed me about Steve Michels, the sales representative from Smart Wave Solar, is that he filled in the blanks in my understanding of the project. He was patient with me as I took time to really make sure this was the right step and time to invest. He did an excellent job of selling through great customer service and follow up. He pressed for specifics to understand exactly what I needed but was not pushy. Some of the other representatives from other companies were quite pushy and I felt like it was all about their commissions and time. Steve didn't make me feel that way. Their options for accessing power when power was out with the city were much more affordable than other companies as well. Once I was on board I started working with Bethany who was my project manager. We had a few bumps along the way with product not arriving and miscommunication with the city. I like that Smart Wave owned the problems and Bethany specifically made sure to communicate often with me and made a real human connection to ensure I felt heard. A company and personnel that can take the bumps in the process and own them will always have my business over those who do not. Because of their service recovery standards and company values that are exemplified by each employee I interacted with I would highly recommend them for your solar project install!
