Smart Wave Solar

Verified profile
Updated: 10 February 2023

Installing solar since 2019

Smart Wave Solar logo
Pre-Screened Solar Pro

Since 2021

4.61 from 112 Reviews

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Rating breakdown

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Smart Wave Solar reviews

Breakdown of consumer reviews

Sales Process


Price as quoted


On schedule


Installation quality


After sales support


Latest good review thumbs up

Julie | Smithfield, Utah | 02/16/2023

Smart wave was incredible. They kept us informed every step of the way. They installed everything perfectly and helped us get everything up and running. Thank you!!

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Latest bad review thumbs down

Cory Nelson | Erie, Colorado | 02/28/2023

9 months plus and still no production

I think that sums it up, but for more read below. We decided to move forward with Solar after years of reviewing. Being super cautious and engineering-minded I decided to get quotes from 8 companies. Having found the equipment I wanted, at a price point I thought was reasonable, a salesman I was familiar with (although at a new company), and Smart Wave Solar seemed reputable. Well, I am here to tell anyone looking for reviews, I feel I made a bad choice here. We signed up with them on May 23, 2022, with the expectation of having solar up and running in 3-4 months. It is now February 28th, 2023, 281 days later. That’s 9 months and 5 days. The biggest problem I can see is that there is no project manager. No one has notes on what is happening, how it should happen. No one thought about parts until the panels were on the roof. You can’t cry supply chain issues when you didn’t order it up front. Materials should have been considered up front upon signing, not as they are needed. Unfortunately with a job of this size and repeated visits to my property, it is hard to recall all of the shortcomings of this crew. To list a few • The Salesman is the only one who returns messages and calls promptly. Others I wait for days. The most recent discussions with the president, I can’t even get a callback. They are just finger pointing at each other saying the other person was supposed to call you. • Xcel delays through summer, change your rhetoric if time frames change the expectations stated up front. The problem was that after Xcel delays through the summer, which I did understand was out of their control but also certainly out of mine, they then started telling me about supply chain issues. You noted what equipment was needed and you ordered it when needed, not up front. • Installed panels end of October. So they have been on the roof for 3 full months now. Maybe the one thing that went well so far? That crew wasn’t bad, but it was also clear no one knew who to speak with as the project manager or coordinator. Here is where it really started going downhill. • My house was built in 2000, so the panel is an all in one and is only rated for 150amps. They originally understood they were going to need to replace the panel, but per the electrician who showed up “we believe we found a workaround that will allow them to derate my panel” Basically getting out of replacing the panel, jamming me with no slots left and a questionable power delivery. • After stating they have already tried that in my city and it didn’t pass, they decided they would then replace the panel and meter, but supply chain issues again…. • Few weeks later, the SAME electrician who was there the first time shows up with a panel and meter, separates instead of all in one. He comes to review the installation and they realize “its not going to fit where they planned”. This is the same crew that was there previously. Do you not have pictures? So now realizing they were going to have to dig and move the incoming wires from Xcel, they stated the ground was too cold to dig. They came out for nothing, AGAIN. We warmed the house, shut off PC’s and appliances, in hopes of progress. This was the second or third time this was done. The bigger point was that the onsite crew lied to their superiors on the reasons they couldn’t work, this bothers me greatly. • Next a new electrician and helper showed up, and finally got the right equipment installed. They dug to move the incoming Xcel wires, digging up rock and weed barrier, then mud, then just packing it all back down together. Appreciate that! I would have gladly dug if I knew we were going to have to fix it afterwards anyway. • Now we area all prepared and waiting for yet another phase. We spent two months chasing them down about this being ridiculous and got some approval for being reimbursed. So far I have a check for <$60. I still do not know how they plan on fixing this, all the while energy prices are going through the roof increasing my electric bill. • Finally today I got to speak to my project coordinator, who told me the president got spread very thin and couldn’t reach out. I told the person that the president also texted me, that he was on VACATION!! I have been lied to repeatedly here, and this one is was the icing on the cake. Spread too thin, or on vacation and doesn’t care about projects that are delayed with his business?!?

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All reviews


Dominic | Littleton, Colorado | 02/10/2023

Very impressed with Smart Wave Solar - highly recommend

From the initial sales process, Steve immediately stood out from the competition's sales reps with his educational and understanding approach in supporting such a big homeowner decision. Never pushy, Steve gave me all the information I needed to make the right decision. Since then, Analee was a rockstar keeping me updated on progress and expectations throughout. With ESP-like timing, I always received updates on the status and next steps. Even with supply chain issues impacting the availability of the contracted items, Smart Wave Solar's ownership demonstrated the customer-first mindset and decision making that truly made this a 5-star experience. Highly Recommend

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Amit Adhlakha | Farmington, Utah | 02/08/2023

Overall good experience

We had an overall good experience with few minor hiccups that those were resolved quickly.

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Cyrie | Salt Lake City, Utah | 02/06/2023

Solar Installation

They did a great job and I would recommend them to anyone looking get solar!

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Steve H | Sandy, Utah | 02/04/2023

Great Experience

My experience with SmartWave Solar started with Steve Michels. I had received two other presentations before contacting SmartWave. Steve did the whole presentation via Zoom at my request. His presentation was by far the most organized and informative. His PowerPoint was easy to follow and I was able to stop along the way to ask questions and get clarification. So helpful without any pressure. I decided to have SmartWave do my solar project. Every step of the way the process was just a Steve Michels described in his presentation. I was kept informed throughout the entire process. The installation happened when they said it would and was completed in one day. SmartWave handled all the paperwork, facilitated the financing and did all the coordination with Rocky Mountain Power. I can recommend SmartWave Solar without any bit of hesitation!

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Robert | Salt Lake City, Utah | 02/01/2023

Great communication

From the point of initial contact to installation and inspection Smart Wave kept me informed of progress and next steps.

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Jeff | Orem, Utah | 02/01/2023

Overall satisfied

The planning and permitting phase was fantastic. Celia explained everything so well and we didn't feel like we're getting sold. Bethany took over as the project manager and was fantastic. We some issues with having the panels installed and starting our payments but the rest of thr installation was delayed because we were getting a home battery. There were also some issues with getting our city to do the final sign offs because of a heat detector in the garage. However, Bethany was great to work with. She was clearly as frustrated with it as we were because it was not a problem they had encounter before. Despite the setbacks and frustrations, I would still recommend smartwave to my friends.

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tbholz | Draper, Utah | 01/25/2023

Our system has been up and running for about 6 weeks now, and I couldn't be happier. Our initial consultation and design work with Steve Michels was great - his knowledge of solar installations and current technology is excellent, and he was very accommodating and easy to work with. His official responsibility ended once the design was complete, but he continued to check in and make sure we were taken care of. Our coordinator Jayne was also very easy to work with, and kept us up to date even as the company worked through some COVID-related personnel issues that pushed our schedule out. (I would have given Smart Wave Solar a solid 5 rating, except for these delays.) I would definately recommend Smart Wave Solar if you are contemplating installing a system!

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Dan Phelps | Aurora, Colorado | 01/17/2023

Never ending delays

I signed up with smart wave over big names in April because they said I could be going no later than July. After many delays and headaches they finally installed in October. They blamed xcel energy. The installment was a new crew. They changed the layout of the set up after drilling into shingles. There are two damaged areas on roof now. The critter guard was put on a few weeks later but they missed spots and I have pigeons nesting now. It is now January and i still have no solar as they blame the city inspection but it’s been 3 months since install. I’m now paying an electricity bill and my solar loan. If I could go back in time and do no solar, I would do that in an instant. Nothing but troubles and headaches.

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Ryan | Herriman, Utah | 12/23/2022

Highly recommend Smart Wave Very informative, high quality installation.

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Kristin D | Springville, Utah | 12/21/2022

Smart Wave=Smart Decision

What a great experience! When I decided to investigate the option of adding solar I understood a bit but needed to educate myself more about options and impact. I spoke with a few different companies. What impressed me about Steve Michels, the sales representative from Smart Wave Solar, is that he filled in the blanks in my understanding of the project. He was patient with me as I took time to really make sure this was the right step and time to invest. He did an excellent job of selling through great customer service and follow up. He pressed for specifics to understand exactly what I needed but was not pushy. Some of the other representatives from other companies were quite pushy and I felt like it was all about their commissions and time. Steve didn't make me feel that way. Their options for accessing power when power was out with the city were much more affordable than other companies as well. Once I was on board I started working with Bethany who was my project manager. We had a few bumps along the way with product not arriving and miscommunication with the city. I like that Smart Wave owned the problems and Bethany specifically made sure to communicate often with me and made a real human connection to ensure I felt heard. A company and personnel that can take the bumps in the process and own them will always have my business over those who do not. Because of their service recovery standards and company values that are exemplified by each employee I interacted with I would highly recommend them for your solar project install!

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Solar panel cost calculator

Service types

Residential solar - Grid tied

Energy audits

Residential solar - Hybrid solar systems

Energy monitoring

Residential solar - Off-grid systems

Sonnen battery sales and installations

About Smart Wave Solar

Why choose Smart Wave Solar? Most solar stops working when the power goes out; however, we offer an emergency power supply for no additional cost. We are locally owned and operated, and have extensive experience. We know what we're doing and we have an excellent reputation. We offer amazing prices without cutting corners. We use high-end solar equipment and offer exceptional customer service. We don't outsource our installations (many solar companies do). This allows us to keep costs low and make sure you get what you were promised. Our online reviews speak for themselves. Check out more of our 5-star reviews on Google.

Office locations

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Utah - Bluffdale

14553 S 790 W Suite C, Bluffdale UT, 84065


Colorado - Denver

8354 Northfield Blvd, Denver CO, 80238


Better Business Bureau UL Certification

Contact Smart Wave Solar

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Head Office
14553 S 790 W Suite C, Bluffdale UT, 84065