Josh G | Fairfield, CT | 12/06/2021
Great pre-sale, but TERRIBLE once contract signed
Everything worked out great pre-sale and they were very helpful to make the right decision. I DocuSigned the agreement April 1 and it's now 8 months later and we don't have our solar operational. Every step of the way they have been nearly impossible to engage with and they missed 2 appointments with our town for permitting and most recently have taken over 3 weeks to respond to a simple e-mail from UI to get the process to the next step. It takes 3-5 emails and phone calls just to get a response from the team and there's not an apology or compensation for my time and efforts.
MattCT | Cheshire, Connecticut | 01/30/2018
Solar installation in Cheshire
The process to get the job started was slow which impacted the overall rating. I think they were overwhelmed with the popularity of the "Energize" program in Connecticut at the time. I pushed them to fit the max number of panels on the roof and go with higher end inverters during the design process; so I would have capacity for a geothermal heating/cooling system. Their designer knows his stuff. It's silly to be impatient though, because I haven't had solar my entire life... so what's a few months more? Once they got started it went pretty well and they always communicated before showing up to do work. They did a great job with the panel installation. The heart of the system is really the inverters and the various electrical... which far exceeds expectation.
Save light | Peekskill, New York | 12/22/2017
Professionalism
I was very impressed with the friendly and highly professional staff. They insured that every detail from start to finish was taken care of, I would highly recommend Ross Solar.
Jeff_T | Torrington, Connecticut | 09/21/2017
Good Value for High Quality Work
Had our solar power system installed in August 2016. Sales consultant Peter Dion did a great job guiding us through the sales/installation process, and answering my many questions so that I could understand as much about this large investment as possible. Ross Solar worked with us on delaying the project so that a new roof could first be installed and paid for (unexpected expense). We even got free upgraded panels out of the delay! Installation did have a hitch with how the system was grounded (identified by the town inspector), which was rectified quickly. System has performed beyond the expected performance that was specified in the quote. Online web portal gets the job done for monitoring performance. Overall, good value for a high quality job.
Onetaketommy | Mount Kisco, New York | 08/30/2017
Highly recommend Ross Solar
We had a stress free very smooth experience working with Ross Solar. There wasn't any point that they weren't able to answer our questions and they stuck to their time table as agreed upon. I would highly recommend using Ross Solar.
FredyMarta2017 | Meriden, Connecticut | 06/20/2017
Our Solar Journey is Complete!
Me and my wife's solar journey began 5 years ago. We thought about solar, and quickly forgot about it. Two years ago we got serious and contacted another company for a quote. Well this company did not send a representative, they did the analysis remotely. We still had a lot of questions and we felt uneasy with doing business remotely. A friend of mine recommended Ross Solar to us, and we contacted them. Walter from Ross Solar came to our house a couple of times two summers ago. Even though we decided not to purchase a system, he answered all of our questions with a no-rush, no-pushy attitude. Last year, we decided to make the solar purchase and Ross Solar helped to make the process as smooth as possible. After 6 months with the panels installed, we are producing more energy than we need. I highly recommend Ross Solar group to anyone that has questions about solar, or would like to purchase a system (Note: purchase the panels, do not lease if you want to add value to your home).
Mark Morgano | East Hampton, Connecticut | 06/02/2017
Awesome
Professional start to finish. Design/Planning/Permitting/Installation were all great. Follow up (continuing) has been great.
Shymi | Rocky Hill, Connecticut | 03/25/2017
A seamless and very customer service oriented company
From my solar expert, Peter Dion, to the entire team at Ross Solar, they made the entire process painless and seamless. I highly recommend them for their customer service and quality of work performed. I have had no issues in the year since my system has been running and have recommended them to family and friends. An excellent company with high standards. Thank you Ross Solar!!
KathyK | Wilton, Connecticut | 03/09/2017
A very satisfactory solar installation
Ross Solar was recommended by Wilton town environmental groups including Go Green. That gave us a lot of confidence that they knew how to manage the installation and get the US and CT tax credits and rebates. The sales person, Jim Paradis, did an outstanding job of determining how to set up our system and how many panels we would need etc. He was also able to tell us exactly how much energy our system could be expected to provide and how that would cover our needs. He answered dozens of questions in a way that was always clear and helpful. Glenn Simons. our project manager, did a great job with all the details of the actual installation. We have a ca 1870 house so there were lots of inconveniences to deal with. The team did it without a hitch. Although I think they would say that digging the trench for the power line from our garage to the house was challenging. There were lots of huge rocks. All the permits were also handled by Ross Solar. Our installation was completed on Nov. 3 and even for these short and cloudy winter days we are seeing a big difference in our monthly utility bills. We have been very pleased with the work that Ross Solar did for us and would highly recommend them to anyone interested in a solar installation. I feel very good that we are making a difference that is good for the planet even more than the fact that it is saving us money. We expect the installation to pay for itself in about 10 years.
WJB | Wilton, Connecticut | 03/07/2017
Solar in Wilton
Installation by Ross Solar was a great experience. The company provided a thorough review of our location and suitability for solar. Based on this review a detailed solar plan was provided. The installation went flawless and on time. The system is working exactly as planned and producing the full electric power for my house. I selected to pay for the installation. With tax benefits my investment is producing a return of investment of 8 % now and probably more in the future. Ross Solar is a very professional and responsive company. Any questions I had were answered immediately. The staff is highly trained and the installation went without a hitch.