Review for Con Edison Solutions (formerly Ross Solar)

Office location: 38 Beaver Brook Road, Danbury CT, 06810

12/06/2021
Josh G Fairfield, CT

Great pre-sale, but TERRIBLE once contract signed

Everything worked out great pre-sale and they were very helpful to make the right decision. I DocuSigned the agreement April 1 and it's now 8 months later and we don't have our solar operational. Every step of the way they have been nearly impossible to engage with and they missed 2 appointments with our town for permitting and most recently have taken over 3 weeks to respond to a simple e-mail from UI to get the process to the next step. It takes 3-5 emails and phone calls just to get a response from the team and there's not an apology or compensation for my time and efforts.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

System size (kW): 11