Photon Brothers

I had a very positive experience with Photon Brothers! From sales working with Matthew Moody to the installation crew - everyone answered my questions and talked me through the process. I'm pleased with the outcome and love generating energy on my roof! Just bought an EV and excited to charge it in my own garage with energy from the solar panels - definitely a win-win!!

Photon installed my solar panels 5 years ago. I purchased them outright. The process was virtually painless - they even got my electric provider to speed up their end of things. The panels have worked perfectly and I haven’t paid for electric usage since they went on the roof. And I’m getting regular rebates as I’m generating more power than I’m using. Best of all Photon ALWAYS has a “live” person to answer questions (not related to the panels but to my Solar Edge subscription) and they’ve stepped in to help one of my neighbors who (foolishly) had someone other than Photon install her panels. She had problems and could never reach anyone at her solar installer for help. Photon installed another neighbor’s panels and they could not be happier. This is a great bunch of folks to work with and I highly recommend them!

The staff in the office were continuously helpful after the install was completed. They answered operational and rebate questions. They followed up with emails and calls as required to help me understand the operation of the new batteries and meet the requirements for the rebates. The new system works as well or possibly even better than my expectations.

I am a qualified recipient for California SGIP program to receive Free Solar System and Batteries. After initially, Amir Ahmadi a sales associate collected all information on me and SEC bill and Green dot usage fraudulently informed me that I am qualified for SGIP incentive and made me believe time is of the essence because of the SGIP funds could run out. I have been waiting to hear from them for last Eight weeks leaving messages and attempted to reach them four times and hear that they are going to get back to me soon and at the last call to the supervisor Natasha she informed me very rudely that they cannot and are not going to help me without explaining the reason and hang up on me. Amir Ahmadi a sales associate who seems to be a nice and informative nothing he has informed on was true. Please don't trust a word come out of his mouth. They drag you with hope to sell you an almost $60,000 solar package and they don't even file application for SGIP program. They are not to be trusted watch them and don't spend and waste time with Photon Brother. Very Disappointed because, they have not even filed application for SGIP.

I've worked with Photon Brothers for my initial 7500 watt solar-panel/inverter installation, and then again to have the panels upgraded to 9848 watts, with a new Tesla inverter. Each time their work was done on-time, with no issues, roof leaks, wiring problems, and with impressive integrity. Recently I had to have my Telsa inverter replaced due to a defect issue; they diagnosed it on-line, ordered it and came out to replace it under their warranty at no charge. Again the work was done with impressive results. I'd highly recommend Photon Brothers for their workmanship and integrity; they've also been around awhile while other companies have gone out of business. I have no regrets for having hired on Photon brothers.

I do not recommend Photon Brothers. 1. The permit review process has taken 5+ months and was continually denied by the city for minor things that are in the company’s control for submission (ie what paper size to submit for approval on). The delay was caused by the project managers submissions and delayed responses. 2. After 5 months for permit approval, we were told they would install the next Wednesday. On the Tuesday before install, we received a call that they don’t have solar panels to install with no timeline insight for having inventory. It’s almost as if they had no visibility of the project. 3. We asked for the design document of what was approved for permit. We approved the initial design from Photon Brothers with 28 panels because that is what will meet the needs of the house. The final design document only includes 14 panels, so only meets 50% of the requirement. There was zero communication about the changes from Photon Brothers, and only found out because we asked for the final documents. In summary, the 5+ months we spent in permitting process is not what we approved and doesn’t come close to meeting the needs of the house, with zero communication about any changes. 4. To get anyone on the phone towards resolution is near impossible. This is currently in progress. I will update the review if progress is made.

I am the next door neighbor of a Photon Brothers customer. I happily agreed to let them use my driveway for access to the project. When I saw the support poles go up over 8’ high, I bécame very alarmed as that would partially block views from my property and be very imposing. After numerous discussions with my neighbor and the company they we’re very unwilling to make any adjustments or even talk about other posibilites. When I asked the project manager about the design process and why it needed to be so high all I got was “do you want to see the permit?” No willingness what so ever to talk about possible solutions even after I offered four possibilities. When pressed, they said to make changes would cost 75k and that they didn’t want to delay their payment. This company only wants to install and get paid. They don’t give a darn about those who have to live with the sloppy crap they build. STRONGLY RECOMMEND NOT EVER USING Photon Bros.

5-stars for Photon Brothers (PB). They designed and installed 18 panels of solar electric for our home 3.5 years ago. On a steep tile roof, not an easy feat. It has been churning out 10,000 kwh / yr over that time (exceeding our consumption by 22%); we sell power back to Xcel 9 months of the year. (Nov-Dec-Jan less sun; no surprise.) The SolarEdge software that links the control panel to my home computer makes it easy to keep tabs on how the system is doing (and double-checking Xcel’s monthly credits for solar production). I am writing now to note that, when one of our roof tiles disintegrated recently, the PB supervisor agreed that the combination of a hard-to-detect stress crack by the original installers plus 3.5 years of rain and hail may have caused the tile to fall apart. PB stood behind their work; no charge to install a new tile. BTW, the 18 solar panels themselves have all survived the wind and hail !

Photon brothers installed our system just over a year ago. One of our 38 panels got spider webbing throughout the panel. We have had no extreme weather, hail, etc… No one has been on the roof. They want us to prove what went wrong. The warranty will not cover the replacement cost of the panel which is 1215.00 to replace. Not sure what if anything the warranty actually covers. Our set was 81,000 before tax credits. I think the company should replace this panel.

Sadly, I would not recommend this company. Our initial contact was a text message trying to schedule a consult that was pushed out by a week to begin with. It was established that if you can't even meet a consultation phone call goal, you will probably have problems with the end result. So not further action was taken.

The Photon Bros. installed our solar and battery system about 3 years ago. My wife and are very pleased with the quality of the component installations on our roof as well as the ones incorporated into our power service area; very clean and efficient. Although our solar system has generally performed flawlessly, we have had a couple of component issues since the original installation. The Photon Bros. promptly identified and solved those issues. Many thanks to the design, installation, and service teams at the Photon Bros. I would highly recommend using the Photon Bros. for anyone considering installing a solar system.

I initially came across Photon Brothers when I was wanting to add a battery to my solar system, since we had been experiencing frequent power outages several years ago. The company that installed my panels was not yet supplying batteries so I did some research on the brand possibilities and local companies that install them. Photon Brothers offered me the best price by several hundred dollars, but more important, they had what I had determined was the best battery --Tesla-- in their warehouse. When the battery they installed the battery they discovered the inverter had gone out, so I went ahead and had a new Tesla inverter installed. They gave me a $700 discount as a returning customer. The new inverter revealed that my 15+ year old panels were not generating much energy anymore, so I had new panels installed. The quote was for a 4.5 kWh system, but before installation, they called and asked if would be ok to install larger panels that would give me a 5.1 kWh system for the same price. I agreed of course and am hoping that they will give me another discount for this. They came when they said they would and got the job done on scheduled. It is now delivering over 6kWh at the peak and has reduced usage of power from the grid to almost nothing. Katlyyn Arnoldi, with whom I dealt on the bids, scheduling and payment has been difficult to reach by phone, but she shares an office with Andrew Cavinta, who was the project manager on the battery project, and he is generally available and been very helpful.

Incorrectly installed inverters and racking system. Wouldn't honor the warranties. Terrible customer service.

I can’t say enough great things about Photon Brothers. From day one they’ve been responsive and professional. They installed a high quality, trouble free system. Most recently I contacted them thinking I had damage to one of my panels due to the recent horrible wind storm. Upon contacting Kenneth, the service coordinator, technician Mike came out to inspect my system the next day! Luckily I didn’t have any damage. That was an incredibly fast response and typical of Photon Brothers’ customer service and business approach. Five stars again to them and their wonderful staff Alexis, Kenneth, and Mike.

Not long after the original installer (Ecomark) went of of business my inverter failed. That was the same time that XCEL installed a smart meter. Jake with Photon Brothers diagnosed the problem and and Cam, the technician promptly replaced the inverter. Both were very efficient and easy to work with and the system is back to working fine.

Photon Brothers has made my day again. They installed my panels back in 2018. Then had a problem today. Jake of Photon corrected the problem.

Terrible, terrible company and people. They just lie and lie and lie. They ruined our roof installing the panels and refused to pay for the damages because “it was already an old roof” even after telling us our roof was in fine shape for installation. They also refused to remove and reinstall the panels when we did get our roof fixed unless we paid them almost $9000. The cherry on top is that they breached our contract by not installing part of the system and then lied by saying it was impossible to install on our house when in reality it would have just been more work than they wanted to do. Currently pursuing legal options. DO NOT use this company

There are many reputable solar panel companies in Colorado. Photon Brothers is NOT one of them. Do not use this company for your solar panel needs. We started the panel installation process in the fall of 2022. Everything seemed to go ok at first, with monthly updates on the county and electric company approval process. However, once installation started in May 2023, things started to awry. First off, Photon Brothers incorrectly informed our loan company, Mosaic, that our panels were installed and operational, thus starting the payment clock with Mosaic...only there was one problem, the panels didn't work. Not only did the panels not work, but I couldn't get anyone from the company to call or email me back for weeks. Once I finally did get in touch with someone at the company, they would promise one thing and then offer another. That is not a great way to engender your customer's trust. The panels continued to fail inspections throughout the summer, which is exactly when you would want your panels up and running. Photon Brothers also caused roof damage during the installation that ultimately had to be fixed by a roofing company. After several failed inspections, a new main electrical output (that came with its own headaches), we finally had solar panels that worked...in September of 2023. In addition to that lengthy process, the app that PB uses didn't work at first, requiring another visit and more troubleshooting. All in all, I wish that I had not purchased solar panels, especially from Photon Brothers, because this company was not worth the hassle.

We had our solar system installed by Photon Bros in 2021 and have enjoyed using the monitoring app to see our production month over month and year over year. Recently we had the misfortune of an inverter issue. When we learned of the loss in system production we emailed Photon Brothers directly. I received an email response from their service department and the individual had included their direct contact information in the signature line of the email. Who does that anymore!!! I was thrilled to have this line of communication, so I immediately picked up the phone. Again, to my surprise, the individual answered. I proceeded to explain what was going on and they said they would check on the work order and get back to me the next day. They did just that and even continued the line of communication for the next week until the issue was resolved. That individual was Katlyyn Arnoldi, out of their CA office. Katlyyn is a huge asset to Photon Bros. as she was very professional, patient with a frustrated customer, presented a positive attitude, gave me the basics and facts and earnestly cared about my experience and system. I told Katlyyn how much I enjoyed working with her and how happy we were with Photon Bros. Photon Brothers, you need to work hard to keep Katlyyn on your front lines, as she is the face of your organization and takes pride in her work, which shows through her interactions. Thank you Photon Brothers for standing behind your product and workmanship. Best regards, Tonya

I made a mistake when I signed the contract for my panels by agreeing to pay the full price as soon as the panels were finished being installed. I was told several times “Our work is done” and you have to pay us in full. But here’s the problem: their work is not done. At least here in Boulder, CO. Photon needs to pass inspection (with an employee present) and then apply and be accepted into the utility company’s (Xcel) queue for new meters to accommodate the panels. I agree, it is not difficult to do this. My panels we installed in early May and I paid the bill as required by the contract. Several weeks went by before the inspection, which did not pass. Several more weeks went by while the plans were modified and someone came out to the house and made the required changes. Then several more weeks went by before the next inspection, which required a little more work on Photon’s part before fully passing. Another week passed, and then I started calling Xcel to see if I was on the queue. Turns out they did not fill out the application correctly, so another week was wasted. Oh, and then we had a leak in the roof where Photon forgot to put in a screw and our bedroom ceiling was stained and the carpet wet. They did come quickly to fix the leak, the project manager no longer works there, and they did pay one month’s electric bill because of the delays. The system was turned on September 7 -- 4 months after I paid the bill. I strongly recommend you sign a contract requiring 50% up front, 25% at completion of installation, and 25% when you are in the queue with the electric company and the solar company’s work is actually finished. I paid too early and had no recourse, because they had all my money. And I feel like our project was a low priority for them as soon as the bill was paid.

I live in Colorado and cannot recommend using Photon Brothers for your solar panel installation. While I believe they sell quality panels, the installation process was extremely disorganized and frustrating. The plan for arranging panels on our roof was clearly covering vents and too close to a skylight. After several tries at revisions, the co-owner assured me it would work. Turns out it didn't and the design team had to change the plan after all. They rewrote it but didn't tell anyone including the installers and the county. The installers arrived and couldn't implement the plan as written. The system failed county inspection and another in a series of delays ensued. I had to follow up on every single step of the installation process to get any action. Who has time for this? Once the system was approved by the county and the energy company, I sent the second payment. I later discovered 2 problems with the original installation but service requests go into a black hole and there is no response. No one answers the phone.

I had the pleasure of working with Photon Brothers over the past several months and had a tremendous experience. Starting in sales, my rep Ryan Montgomery was extremely professional, knowledgable, and easy going. He told me my system would be on my roof my August... they had it done in MAY! SHABANG!! My onboarding rep- Andrew- was easy to get a hold of and very responsive. Top notch communication from start to finish. He addressed all of my questions and concerns in a very timely manner. The team of guys that came out to install did a great job. They were also great with dogs. That has nothing to do with the job... but I like to see that in a crew. While they didnt have to, they stuck around and helped me download the Tesla App and start tracking all my production! Would 100% recommend Photon Brothers to install your solar. Great team.

Our house went for sale in early 2023. We had a new roof put on the house in April, 2023. Photon Brothers performed the solar panel remove/replace for this project. They did a great, professional job. In May, 5 days before we were to close on the sale of the home, water stains appeared on the ceiling of one of our rooms. We asked Photon Brothers to come out and see if the leak had anything to do with their earlier work on the roof. Christian and Josh arrived within 3 hours. They found no evidence that their solar panel roof penetrations were causing a roof leak. They stayed more than 3 hours beyond that to figure out what was the cause, and they found it! This was hot dirty work in a dark crawl space! We were blown away by Photon Brothers generosity in doing this for us. They pretty much saved the on-time sale of our home for us and the buyers. Obviously, we would reccomend Photon Brothers to anyone considering a solar install!

It has been a year since we signed a contract with Photon Brothers to install a solar system. There were a lot of excuses up front about the amount of business they were getting and we allowed for that. They finally finished the design in 2022 and then waited for them to do the installation. That took several months. They finally did the install but had to modify it as the original design had them installing an overhead line to the meter which was a non-starter. They ended up getting approval to instill the meter and disconnect on the building and completed the install. Then they had to do a change to the city permit to reflect the as-built. We were told we had to pay the final payment upon completion of the installation so we agreed to final payment. It has now been several more months with no meter installed, not permit approved and now CORE is cancelling the permit for the meter due to no communication with Photon Brothers. We are beyond frustrated and when we talk to Photon Brothers we just get told they are working on it. It doesn't take months to do an update to a design. obviously they are more interested in getting new business than getting existing customers on the meter. jI would not recommend them and regret ever hiring them to do our solar install. This has been a complete fiasco. Others experience may be different but not everyone gets the same treatment. Buyer beware.

My experience with Photon Brothers has been pretty bad. The sales person, Kristion T (redacted for privacy), lied about so many aspects of my project that it has been a uphill battle ever since. Communication between team members and the customer is extremely poor. The timeline given for installation was one day. It has been almost three weeks and they still can't give me a correct timeline for completion. They also told me an electrician was coming to finish. I took off work to be home for that, and he never showed. They never explained why and have still not rescheduled. It is continually up to me to push for answers that never come. It has been one disappointment after another. I was very excited about the idea of solar. I have been completely deflated from this process and wish I could go back in time and not pursue it. If you are definitive on putting solar up, I strongly recommend a different company.

We bought a home which had solar panels. I really did not know much about solar and how it works with the power company in our area. I talked with a solar business at the local home show about my situation and out of all the solar companies there only Photon Brothers could help me. They sent Mark out to check my system to verify everything was working properly and he was nice enough to help me set up an app on my phone to monitor my system. I am in need of a new roof and he told me Photon Brothers will remove the panels and replace them once the new roof is installed. Looking forward to working with them again in tear future.

The solar company that installed my system went out of business leaving me high and dry without any follow-up information. I contacted at least six other Denver solar companies to get information and what I was supposed to do in this situation, and to get servicing in the future. Only one company returned my call, gave me all the information I needed, and will be doing my servicing in the future. Tom Nix was extremely re-assuring and helpful during this entire process. Thank you Tom and Photon Brothers for your support!

I did not have a good experience with Photon Brothers in San Luis Obispo County with my solar project install. From start to finish, it took 8 months from contract signing to getting interconnection with PG&E. I had signed my contract in May of 2022 and the communication to me with the timeline was to be done around September of 2022. I did not get interconnected with PG&E until January 2023. Communication and project management was poor to say the least, with very little communication about status or delays. Trying to get any information from the project team about status was laborsome and required multiple emails requesting status and long waits to get a response. To this day, I still don't know why Photon Brothers was so delayed on my project. Some of the mismanagement and issues I encountered: - Initial site visit, the tech made note and verbally communicated to me that both the main panel and sub panel needed to be upgraded. I even emailed my project manager, Lillie, to confirm (which she did) that both panels were going to upgraded as I did not hear from Photon Brothers about the plan changes. I come to find out months later that only the main panel upgrade was included in the plans. - In relation, come to find out that the main panel could not be upgraded due to utility proximity issues to the panel and PG&E would not approve the main panel upgrade. Changes had to be made to run from the sub panel and Photon Brothers was trying to get me to not do a change order, even though their contract notes that any changes to the project required a change order. I had to push to get a documented change order which was haphazardly put together. - I was not getting any communication about project status after I approved my project layout in early July as the install timeline was approaching. On August 10, I had emailed to request status of the permits. I was told plans were submitted to the city. Upon contacting the city, they sent me stamped plans, which were magically submitted to the city on August 10, plans were approved two days later. No communication from Photon Brothers about the plans being approved. - On day of installation, project team failed to communicate that their team was not going to show up due to weather. Project manager made the excuse that they did not know it was going to rain, even though every news outlet and weather source had predicted rain. The lack of communication cost me money as I had to make arrangements to find a place to work and send my dogs because power was going to be off at my house. - After installation, I noticed that Tesla charger I had on my project had the connector only for a Tesla vehicle. When I originally spoke to the sales rep, Ryan, about the charger, I asked if the Tesla wall charger was compatible with non-Tesla vehicles, which he said it did. Come to find out, the Tesla wall charger installed would not be compatible with a non-Tesla without an adapter. When brought to Ryan's attention, they did send out an adapter for me. However, as I communicated to Ryan, have I have known that an adapter would be required and the wall charger was not compatible out of the box, I would not have bought the Tesla wall charger from Photon Brothers. I wanted to cancel the project with Photon Brothers, however, the thing that saved the project was a competitor backing their reputation and work. I had called the companies I received bids from to ask if they do project takeovers if I cancelled with Photon Brothers. One in particular actually walked through all the information with me and where I was in the process. They were more than happy to take on the project if I wanted to, however, because of timing and increased pricing, encouraged me to stick with Photon Brothers because they actually do good work, even though their project management is lacking. Some of my friends that recommended Photon Brothers to me had good experiences, I did not. I will not be recommending their business.

Kind and knowledgeable people who take the extra time to make sure everything is in proper working condition.

stellar energy contractors went out of business and I was worried because I needed a new inverter installed. I met Eric at DIA, he had photon brother hat or shirt on ( do not remember). I explained my situation to Eric and he offered to help, I would not be able to fix this anytime soon if I had not met Eric and the team. Thank you all. Eric - Director of Project Management William Iles Project Manager Mark - technician Nate - Service Manager who scheduled my appointment Tom - Service Coordinator

Service was great! Mark was on time and kept me informed at every step of the procedure. He got the system back online in half the estimated time. Though Photon Bros. didn't install the original system, they are my choice for any future additions or repairs. After all the work was done they called to see if I had any other questions. I highly recommend them. Fred

Photon Brothers is always amazing, professional and knowledgeable. They employ the very best people and Mark, Tom, Nate and Myka are no exception. They are all so pleasant, easy to communicate with and exceptional at their jobs. I am so grateful that I met Kris Tallent at that home show years ago and chose Photon Brothers as my installer for a great product with an excellent warranty!

Honestly everything went great! I had a lot of questions and Sam helped with deep knowledge, several phone calls and a variety of quotes on the front end. We also got quotes from several companies and the pricing was very competitive. In conjunction with good reviews for customer service, the combination was a good choice for us. After we decided on a system Alexis did a fantastic job of handling the install and permitting. It all went smoothly and we didn’t need to do much. System is powered and generating as we expected. Awesome! Great experience and we would highly recommend Photon Bros. Thank you!

Let me start by saying that Lighting and Solar don't mixes. But I'm very thankful I found Photon Brothers. they came on time and was able to take a look at my system and get some parts of it work right then. they also told me what they need to do to get my whole solar system back up and running. Now they done Yet So I will let you know how it goes. it's been great so far. Thanks Ken

We had absolutely no issues start to finish. All of our questions were answered, and everything was complete as scheduled. The system looks good on our roof. We recently had a panel that was not working. We simply made a call & a service tech came out promptly and fixed the issue. Mark, Nate & Tom were knowledgeable and helpful. We highly recommend Photon Brothers!

My wife and I spent a lot of time researching solar energy companies and are very happy we went with Photon Brothers. After getting several quotes and reading through a ton of reviews we went with Photon Brothers because they have a stellar reputation, great price per kW installed, and they are a local small business. They installed panels for us in March and we have had zero problems with our system. The panels look great and modern, and the monitoring app is really easy to use.   We recently wanted to reconfigure our system a little to have our monitoring data be transmitted through LAN instead of cell data almost 6 months after our installation was completed and they were very responsive and extremely helpful getting this done for us. Specifically, it was Nate, a Service Manager, who coordinated the logistics and did a great job ensuring we were happy with the service, and Mike, the technician that came to our home showed up on time, was very nice, polite and professional and went above and beyond making the wiring on the outside of the house he had to work with look nice and tidy.   I also have to mention Amanda who was great to work with throughout the project and our main point of contact, and John Johnson who we worked with early on during the proposal phase who was very knowledgeable, also great to work with, and helped us spec out the best solar system for our needs.   All in all, Photon Brothers is a great company all around that has exceeded our expectations at all stages of getting our solar installed and we always recommend them whenever we hear someone talking about getting solar.  

It is not an easy thing to find a solar service provider when your installer goes out of business. I was so happy when I found Photon Brothers. They took such good care of me. I certainly would recommend them to anybody needing solar repair.

Photon Brothers is one of the best companies I have ever hired. Everything about my project went perfectly, except installation was delayed twice, once by over a foot of snow and the other by below zero degree temperatures with winds. Because these dates were moved up from our initial installation date, the installation actually occurred as originally scheduled. See my full review on Google Review under Tom Brooks.

Photon Bros. provided a stress free installation. The entire team from the quote process with Melissa to the-consulting installation with Addison and his group were professional, everyone involved patiently listened to any and all concerns and inspired confidence at every step. The timelines were met, and the build was extremely fast but quality was never compromised and the finished product looks and works amazingly.

I joined a local solar co-op, and the team chose Photon Brothers as the installer based on a fair amount of research by some energetic people. I can't imagine being any happier with the results. Almost everything went perfectly smoothly, and the one hiccough we did experience (the supplier didn't deliver the inverter when they had promised) was handled smoothly and efficiently, and everything was back on track two days later. I know just enough about electrical and electronic engineering to be dangerous, and therefore knew enough to ask irritating questions that normal folks would either not think to ask or the better educated would already know the answers to. As a result I asked a ton of questions, but all of them were answered promptly, helpfully, and with a smile. I'm now a little less dangerous :) Our project team, Eric and Krista, and the site workers who came here were all very friendly, helpful, accommodating, and again, I couldn't ask for more. We even got lucky with the power company who got our new meter installed and signed off in about two days, instead of the expected four to six weeks. Now our electricity meter is running backwards and we're very happy.

Krista was our sales rep and Eric was our project manager. They were amazing throughout the whole process. The communication, patience with our questions and general efficiency were top notch. I highly recommend Photon Brothers!! It took us less than two months to get from agreement to a working xcel meter. We are loving watching our solar production on the app and couldn't be happier with the reasonable cost and process in general!

I cannot say enough good things about my experience with Photon Brothers. Krista was very easy to work with. The information she provided was clear and easy to understand and helped me make the right decision for my home solar configuration. Eric did a great job managing the installation and permitting process. The team has been easy to get a hold of and responsive throughout. The installers were friendly and efficient and clearly loved their work. The panels look great and I can't wait to start saving money and powering my home with clean electricity once Xcel powers on my system in the next week!

I highly recommend this company. They are the real deal and their prices are very competitive. The project was completed in an amazingly short time. Their employees take great pride in their work, are very friendly, and take full ownership of projects from agreement-signing to project completion. I had some initial issues with cell communication with the Solaredge monitoring platform, but Photon Brothers changed out the inverter cellular card and is observing the monitoring.

I purchased a new solar system from Photon Brothers which was installed in November, 2019. I selected Photon Brothers after careful review of five proposals from highly-rated installers in the Denver area. With careful analysis of the proposals to ensure apples-to-apples comparisons, I found Photon Brothers to be the best. It had the solar panels I preferred, the best design and placement of the panels, and the lowest cost. The installation was clean and attractive. Sam, Jerry and Tim, our installers, found ways to avoid externally visible conduit and ran all lines within the walls. Finally, the service was excellent. Our system had some start-up issues, mostly due to the heavy snowfall in November. Photon handled the issues with no hassles. After two months, I am still learning more by tracking the production meter, net meter and solaredge data. So far, production numbers seem to be on track to deliver what was projected in the proposal. Overall, we had a very positive experience with Photon Brothers.

I hate to be the one who brings down these stars but my experience with Photon Brothers is quite different from nearly everyone else. In the end, the panels are up and working but it was painful to get here. I went with this company because it was larger and as a single woman I thought it would be easier down the line to get repairs done. Their biggest fault is the lack of communication. The panels they quoted me are different from the panels that were installed onto homes of those who gave me references. When the installers arrived we talked about how they'd put pipe from the garage to the roof, hiding it behind the trim and along the gables, but after they were done I saw that the pipe went straight up through the center of the exterior. It's a side wall, so it's not a big deal but still, they did not do what they had offered to do. I told Photon Bros that I was going to be out of town for a specific period but they scheduled someone to come out and do work. Fortunately my neighbor was able to cover during my absence. I was again out of town (a fairly rare occurrence) and told three different people that I was not available but they scheduled a review with the city during that week. Two times. The third time I told them (most of this is via email) to let me know when it was scheduled and I would be there. No response. I finally called the city to get the information. The inverter quit after a few days. I discovered this by looking at the online output table. When I called Photon Brothers they pretended that they had been monitoring the system and they knew of the problem. I find this hard to believe. And then they had to order a replacement, which took a week. I was billed before the final inspection had been completed. And once I paid (after the inspection) I had to ask three times for my $1,000 "rebate" through the company. If you only care about the end result, this company gets the job done. However, I would not recommend them.

For our solar system we contacted multiple solar companies and, ultimately, received proposals from 3 companies. Not only was Photon Bros the least expensive of the 3 companies, but they also had superior panels. Photon did an excellent job on the installation. Everything looked very nice on the house and the team from Photon was courteous, professional, and listened to all our input during the installation process. To-date (we have been "live" now for 3 weeks, we have had good solar generation and absolutely no issues.

I'm a firm believer in renewable energy, I researched and consulted with at least 10 providers, and choose Photon Brothers becasuse they offered a program that I felt comfortable with, Price wise, installation times, etc. They promised a date and we had to move it up because of some snow the night before, they installed the system and did the electrical work in a timely manner and did a very good job, the employees were very professional and friendly. Our system has been in operation since 12/26/18, the biggest drawback was Xcel that took approx 6 weeks to install their equiptment. but we are very happy with the production we are getting and WE HIGHLY RECOMMEND THIS COMPANY.

We moved to CO in 2015, from CA, where we had previously had a photovoltaic solar installation on our single-family house. Our home here is a townhouse, in an HOA governed community. We were reluctant to seek approval of a rooftop system, as the roof is metal, and there is no attic. One of the HOA Board members did have a photovoltaic system installed, on their flat garage roof, so we checked out the installer. Having been through the process once, we knew generally what to expect. We were absolutely amazed at the professionalism, the quality of work, the dependability of all representatives of the company. Kris Tallent was our salesman and advisor, he set up a great system, fully explained every detail and was always available. Richard Szymanski was our lead field worker, he solved more issues with the city building inspector than I thought was possible, and was an outstanding electrician. And our primary main office contact, Itzia Romero, was always available, always had the answer, and always responded immediately. I felt like royalty working with this company. Absolutely great value for the price.

Had a 6.2 kW system installed in January 2015. Selected Photon Brothers because they were the best priced and most responsive of the Sun Power dealers in the area. System was installed and has been operational since without any problems, and is producing more than the estimate in energy. Very pleased with Photon Brothers and Sun Power panels.

This company operates like a start-up company. The appointments are changed or they are hours late, and the paperwork is not filed correctly. The COO makes excuses and really has no idea what is going on with his employees. The owner is more concerned with his ratings than doing the project correctly. They sold me too many panels which should have been confirmed with paperwork that was never filed with the local utility company. An incentives were missed due to lack of paperwork on behalf of Photon Brothers. The project took five long months to complete due to mistakes. The installers were nice and did the best they could, but had to come back several times because of missed steps. The product might be great, but I would look for another company for your solar panel needs due to the lack or organization.