Neighbor Lee | Santa Barbara, California | 04/11/2025
Run away from this company
I am the next door neighbor of a Photon Brothers customer. I happily agreed to let them use my driveway for access to the project. When I saw the support poles go up over 8’ high, I bécame very alarmed as that would partially block views from my property and be very imposing. After numerous discussions with my neighbor and the company they we’re very unwilling to make any adjustments or even talk about other posibilites. When I asked the project manager about the design process and why it needed to be so high all I got was “do you want to see the permit?” No willingness what so ever to talk about possible solutions even after I offered four possibilities. When pressed, they said to make changes would cost 75k and that they didn’t want to delay their payment. This company only wants to install and get paid. They don’t give a darn about those who have to live with the sloppy crap they build. STRONGLY RECOMMEND NOT EVER USING Photon Bros.
Lisa | Boulder, Colorado | 03/31/2025
Bad warranty
Photon brothers installed our system just over a year ago. One of our 38 panels got spider webbing throughout the panel. We have had no extreme weather, hail, etc… No one has been on the roof. They want us to prove what went wrong. The warranty will not cover the replacement cost of the panel which is 1215.00 to replace. Not sure what if anything the warranty actually covers. Our set was 81,000 before tax credits. I think the company should replace this panel.
Disappointed | Trinidad, Colorado | 02/04/2025
Initial Contact
Sadly, I would not recommend this company. Our initial contact was a text message trying to schedule a consult that was pushed out by a week to begin with. It was established that if you can't even meet a consultation phone call goal, you will probably have problems with the end result. So not further action was taken.
Doug Dunham | Nipomo, California | 08/18/2024
The Photon Bros. installed our solar and battery system about 3 years ago. My wife and are very pleased with the quality of the component installations on our roof as well as the ones incorporated into our power service area; very clean and efficient. Although our solar system has generally performed flawlessly, we have had a couple of component issues since the original installation. The Photon Bros. promptly identified and solved those issues. Many thanks to the design, installation, and service teams at the Photon Bros. I would highly recommend using the Photon Bros. for anyone considering installing a solar system.
Max Riedlsperger | San Luis Obispo, California | 05/28/2024
Great Experience
I initially came across Photon Brothers when I was wanting to add a battery to my solar system, since we had been experiencing frequent power outages several years ago. The company that installed my panels was not yet supplying batteries so I did some research on the brand possibilities and local companies that install them. Photon Brothers offered me the best price by several hundred dollars, but more important, they had what I had determined was the best battery --Tesla-- in their warehouse. When the battery they installed the battery they discovered the inverter had gone out, so I went ahead and had a new Tesla inverter installed. They gave me a $700 discount as a returning customer. The new inverter revealed that my 15+ year old panels were not generating much energy anymore, so I had new panels installed. The quote was for a 4.5 kWh system, but before installation, they called and asked if would be ok to install larger panels that would give me a 5.1 kWh system for the same price. I agreed of course and am hoping that they will give me another discount for this. They came when they said they would and got the job done on scheduled. It is now delivering over 6kWh at the peak and has reduced usage of power from the grid to almost nothing. Katlyyn Arnoldi, with whom I dealt on the bids, scheduling and payment has been difficult to reach by phone, but she shares an office with Andrew Cavinta, who was the project manager on the battery project, and he is generally available and been very helpful.
Frustrated | SLO, CA | 05/15/2024
Run!
Incorrectly installed inverters and racking system. Wouldn't honor the warranties. Terrible customer service.
Vito Nuccio | Denver, Colorado | 04/09/2024
I can’t say enough great things about Photon Brothers. From day one they’ve been responsive and professional. They installed a high quality, trouble free system. Most recently I contacted them thinking I had damage to one of my panels due to the recent horrible wind storm. Upon contacting Kenneth, the service coordinator, technician Mike came out to inspect my system the next day! Luckily I didn’t have any damage. That was an incredibly fast response and typical of Photon Brothers’ customer service and business approach. Five stars again to them and their wonderful staff Alexis, Kenneth, and Mike.
John | Louisville, Colorado | 02/03/2024
Fixed my inverter
Not long after the original installer (Ecomark) went of of business my inverter failed. That was the same time that XCEL installed a smart meter. Jake with Photon Brothers diagnosed the problem and and Cam, the technician promptly replaced the inverter. Both were very efficient and easy to work with and the system is back to working fine.
Dan | Penrose, Colorado | 01/09/2024
Best solar Company ever
Photon Brothers has made my day again. They installed my panels back in 2018. Then had a problem today. Jake of Photon corrected the problem.
Tilden | Thornton, Colorado | 12/30/2023
DO NOT USE THIS COMPANY
Terrible, terrible company and people. They just lie and lie and lie. They ruined our roof installing the panels and refused to pay for the damages because “it was already an old roof” even after telling us our roof was in fine shape for installation. They also refused to remove and reinstall the panels when we did get our roof fixed unless we paid them almost $9000. The cherry on top is that they breached our contract by not installing part of the system and then lied by saying it was impossible to install on our house when in reality it would have just been more work than they wanted to do. Currently pursuing legal options. DO NOT use this company
