Energy Service Partners (ESP)

An excellent experience!

From delivery of the solar panels through installation, the process has both timely and flawless. The installers were early and totally focused on their job. My property was left neat and clean and the project was completed in one day, as projected!

I am DONE Worst experience EVER!!!

I started my Process in July of 2021, I still do not have an up grades electrical panel nor solar panels that are connected and working. I do have 14 panels that have been on my roof since the 2nd week of August 2021. I have been fed a long unimaginable line of BS from this corrupt company. I am still waiting on my electrical panel for the upgrade. I was told last week that it will be in sometime mid July, that was after being told in February that it would be in Mid May. I have been in constant contact on my end even though I was promised an update every 2 weeks which only occurred once. I am done!!!!! after 10 months of paying on my loan for the solar equipment and still no working solar I told the company I am finished. I want NOTHING to do with them; I do not want to hear from them or see them except for the removal of their product from my roof. Do you know that they had the audacity to refuse. No we will not remove the panels so we need to schedule a time for the electrical folks to come out and prep for your panel upgrade. NO!!! So, what part is it that you seem to be having difficulties with, when I tell your company to COME GET YOUR CRAPPY EQUIPIMENT OFF OF MY ROOF!!!! 10 months!! 10 months!! of your lies and BS' I changed my project manager due to being incompetent and not with just the basics of business, customer support and knowledge of the project. But also the lack integrity and all around human decency. They sent an apprentice alone to install my panels. I was outside at 9pm (it's dark out) I asked nicely, and I was ignored the 3 times I asked, then I got louder and louder until I was yelling at him to get off of my roof. His cousin showed up and told me he was new and was in training. So you leave him to do a job all by himself. That's just FANTASTIC. Here is the kicker. The loan company Goodleap is in cahoots with ESP. The money I borrowed is mine. The $$ should come to me so that I can pay the contractors as portions of the job are completed, that is how good construction/business is done. NOPE not these ASSHATS at Goodleap, they paid ESP the entire amount. I am out 40k+ and still I am without working solar. Tell me, NOW what is their incentive to complete the job on my home? NONE absolutely NONE!! They have their money. I am done I want them to come get their crappy product off my roof, refund the $$$ and never darken my doorway again, (except to remove said solar panels). My next step which will occur after I finish this email is to get lawyers, the BBB and the state board of licensing involved. DO NOT use this company. DO not believe the positive reviews. Run away, Run very fast and don't look back. I wish to Hell I had. After 10 months I am left with; incomplete non working solar and a loan I am paying on for a product that does not work. Neither the loan company or ESP are interested in the only resolution that is acceptable to me, 1. COMPLETE REMOVAL of the PANELS, 2. repair any damage created from the installation & removal of the solar panels, 3. reimburse the total amount of monies for the loan, 4. reimburse me for my electric bills for the past 8 months and my payments made to Goodleap for my loan. They continue to text, email and call me NOW with only information about moving forward. They continue to refuse to come remove the panels. I wish there were negative stars in reviews, ESP would get negative stars all around. DO NOT USE THIS COMPANY You have been forewarned.

The worst

I regret ever starting this process. I've been paying for the panels on my roof for months now and still the electricity does not flow. Things were supposed to be completed today. After waiting MONTHS for these guys to show up, they finally did. ESP's guys came, worked for a while, then came and told me PG&E canceled and they wouldn't be able to do the work. Ok, fine. I guess we can blame the monopoly power provider for providing monopoly customer service, right? Well, five minutes after the ESP guys leave, the city inspector and PG&E show up at my front door. The inspector said he just happened to run into the PG&E guy at another job and had nothing scheduled, so he came to help with my place. PG&E tells me THEY WERE NEVER SCHEDULED TO SHOW UP TODAY. I called ESP and even though their guys were only gone 5 minutes, they decided not to come back because they "couldn't finish the job today" ESP customer service rep is less than helpful telling me, "This happens all the time" as if that's supposed to make me feel better that I'm not the only customer getting screwed. ESP absolutely refuses to take any responsibility for the screw-up, and offers absolutely NOTHING but excuses, evasion, and half-truths. Avoid ESP if you value your time and money, because they certainly don't.

Easy process

The office says Torrance but I am located in San Diego. I originally had a conversation with Blade Edwards at California Renewable Energy. We discussed various options of driving my electric bill down. Ultimately decided that solar would be a good option. He took a no pressure, purely educational approach and answered all my questions. He was the communication liaison between myself and energy service partners. Energy service partners is the company that actually did the installation. Everything was done within the timeframe they said it would be. The entire process went very smoothly. I am now just waiting for final inspection from the city. I am looking forward to seeing some savings in my SDG&E bill.

Solar Energy Service Partners

Installation look it was done very professional and knowledgeable electricians thank you

Loved the installation experience with ESP starting from the design phase and the contact with Stephanie, the project coordinator. The crew showed up on time and did a thorough job. They stayed late to clean-up the front of the house for any debris. Highly recommended!

Great Service

Everyone I have been working with have been really great, making sure not only that I understand the process step by step, but also that I’m comfortable with them

My issue with ESP does not pertain to the friendliness of the office staff or the installers. Both were kind throughout the whole process. My biggest complaint that makes it impossible for me to recommend to friends or family is their lack of communication and mis-communcation. I started my project in November 2021. My solar was activated on 4/13/22. Here are the key issues that show the communication breakdown: 1) A new subpanel was recommended by ESP in November during the drawing up of my solar plans. On the installation date (1/24/22), the subcontractor did not have the right size subpanel. They had to come back 1.5 weeks later. 2) The city inspector came out to meet the subcontractor. The subcontractor did not have a CO form and I was not notified that the city inspector would need access to the utility closet for my building where my SDGE meter was located. This required a key from my HOA that I had to go pick up. Both the city inspector and subcontractor could not sign off on my system and had to come back. 3) The subcontractor did not show up when both the city inspector and subcontractor were supposed to come back for a follow up. 4) SDGE required a placard on my meter to distinguish mine from my other townhome neighbors. ESP received the same email from SDGE on 3/16/22. It took ESP 3.5 weeks to get this placard. I obtained the key from my HOA for the utility closet that housed my meter in preparation for the subcontractors' visit only to realize the subcontractor had already put it on during installation 2.5 months ago. I lost almost 4 weeks over an issue that had already been resolved. When ESP received the notice from SDGE back on 3/16/22, they should have looked further into it to see they had already performed this task. 5.5 months for a 3.52kWh system seems like an awful long time. I thought for sure going into the process that my HOA would be the rate limiting factor to installation. They took 2-3 weeks at the most to approve my plans. ESP took a ridiculous amount of time and really all of it was miscommunication between their staff and the subcontractors.

The Guys that came out to install my solar panels were great. They communicated with me through the whole process from beginning to end. Thanks guys so much. Oh and they were very clean and didn’t even left any trash behind.

Horrible customer service

I am totally frustrated at this point. I have called and spoke with project coordinator over the last 4 months and the story as to why my panels are not connected yet changes every time I call. I have asked to speak to senior management to resolve this and am told there is no direct line. I have asked to be called back by someone from senior management and have yet to get a call. I am paying monthly for panels on my roof that do nothing. I have asked for an eta several times and all I get is we don’t know. This is beyond horrible customer service. At this point I would not recommend this company to my worst enemy.

Solar Experience

Our experience from Jake to Luis was wonderful and knowledgeable. The installation went smooth and everything from a converter back order to inspection requirements went really smooth and rather quickly. I would recommend ESP/SunRun to everybody. Thanks again for a pleasant transformation from our Electric Company. Thanks again Jake for keeping us informed and up-to-date the entire time. Much Appreciated!!

HI it has been a few months but it is done!

Beware of these guys READ, READ, READ !

Where do I begin, This company is horrible and doesn't give a crap about you after you sign the dotted line. If I didn't know better this felt more like a con game than a purchase of something you actually wanted. The experience has been horrible and as the writing of this review it still isn't over. ESP came out and installed Solar Panels 2/4/2022 and with crappy work they completely messed up all my major appliances. However initially I did not know it was their work that was the culprit. They all started going haywire after ESP came out and did our power panel but at first we thought they were separate problems. That was until the dryer tech put a meter on my dryer and informed me I had no 220. The 110 worked so everything appeared as if they were functioning correctly, the drum spun, lights came on etc. but no heat. It was only after HVAC service call and that tech informing me that there was no 220 to the AC unit either that I put 2 and 2 together. It was only after I called and paid for HVAC diagnostics, Sears for the dryer and after all of my food in the refrigerator thawed and spoiled did i figure out ON MY OWN with the help of the Sears tech and the HVAC tech informing me in 84 degree weather that AC had no 220 and what the CAUSE of the problem was. ESP did not respond at all until I started rattling the cage and drying clothes for two months on the patio furniture. ESP techs had wired the 220 hot to the ground. I am surprise nothing else electronic that I am aware of at the writing of this review is damaged. Of course I documented everything in video's and pictures of the incorrectly wired mess in the power panel (included in this review). Here is the email I sent to them 2 months after they installed the solar panels. On Sun, Mar 27, 2022 at 5:07 PM Mark Sprague <mark@officeperfect.com> wrote: I need to be reimbursed for the time I had to take off work and out of pocket expenses I spent trying to get my appliances and HVAC working again and actually isolating and identifying and resolving, the problem. I have the receipts of course, pictures and videos and I had to have the ESP guys go back on the roof Friday 3/25 when they came back out to correct the power panel problem and clip up the wires that were hanging underneath the panels to keep them from touching the roof and setting my house on fire. Which was pointed out by the Solar Installers on my next door neighbor’s house and told me for a fact it would not pass inspection and of course if this had failed inspection on Tuesday I definitely would not have been a happy camper. The way they were left on the roof would never have passed a PG&E inspection and you can verify everything I am telling you with them. Where, when and how can I be reimbursed. I am willing to NOT write a BBB report or any review about my experience if you “can find” a Ring Doorbell in addition for my troubles. I am looking forward to passing the PGE inspection and having all of this behind me in a few days. Mark Needless to say after 3 inspection appointments none of which they kept 3/17/2002, 3/18/2022 and 3/29/2022 we still do not have an inspection date and I have 40K of Solar Panels on my roof I am paying for doing nothing. If anyone wants to discuss my experience in detail with ESP or share yours feel free to email me. If there are enough of us I will even consider a class action. It is not even over for me and I tried to give them an opportunity to correct it...... still waiting.

SLOW and A lot of delays.

Slow on getting the inspection and A lot of delays on getting the system hooked to grid.

Communication is Key

Initially it was not clear to us who to contact when there were questions as the relationship between the salesman who sold us the product, and the solar monitoring company, SunRun, and the company installing the panels and contracting out the roof replacement job, ESP, was confusing. An ESP administrator from was assigned to our account and she was available within a few hours of any message left for her. She was also proactive in reaching out when there were issues that arose or when the next step in the process of the replacement of the roof and installation of the solar panels occurred. The entire project - which the salesperson said would take about 30 days from start to finish - took over four months to complete, which meant by that time the coordinator had nearly become a friend and the relationship between both ESP and SunRun began to make sense. The long timeframe for completion was mostly due to several delays with the roofing company as a result of Covid as well as poor workmanship and language barrier miscommunications. Once the roofing comany owner recovered from Covid, he took over and resolved all issues expertly and quickly. Other delays had to do with timing of City required inspections and approvals. Lastly, once we were notified by the local utility company that we had been approved and the system had been activated, and ESP had performed their responsibilities for installation, we had to make several calls to SunRun, the company that manages the service going forward to find out the next step in the process. As of our last call to them, we still do not show as active in their monitoring system even though the panels are working and the latest utility bill shows solar generated as well as an amount charged to Pomona Solar. That has worked in our favor as we have yet to be billed by SunRun for our agreed payment amount. I guess we shouldn't complain about that, but one would think there would be better communication between ESP and SunRun. They are in business to make money, right?

Beware! the salesman lie!

Beware! the salesman lie about important details and are protected by the contract! Anything they tell you in sales presentation they are not responsible as stated in the contract. like what? The sales person said we would be getting a check from the federal government for about $15000.00 which could be applied to the balance if financing or used for... a vacation or whatever. not true, check with your accountant, it is only credited gradually to your taxes owed each year. BIG DIFFERENCE! plus, the liar said the maintaining of the solar panels would be taken care of by the company which turned out to be bullshit. the panels need to be washed a couple of times a year and I am not going up there. maybe if you lease them its included because its in their own interest to keep them up, but if you finance your on your own. also watch the final price. I think they pad the bill, also the roof company they hired did a shit job and had to come back 3 times. they also clogged heating the vents on the roof which was discovered by the HVAC co and was a hazard. the vent capped were no replaced properly thus clogging the vents. oh you want more? the salesman said our power company would settle up at the end of the year which is also bullshit, we have been getting bill for 30 - 100 dollars per month. also, if you call them, you will speak to someone just out of high school who doesn't know their ass from a hole in the ground who will take a message. then they never call you back!

horrible experience.

If I can do it again, I would not go with them. They quoted me that in 3 months, my solar will be installed and up and running. They installed the solar panels in March of 2021 and today is 2/22/2022 and is still not completed. Started off with sending in incorrect address to the city for panel upgrade. Then they submitted the correct address with incorrect layout of the house. SCE rejecting their installation request, because of missing information and incorrect address and other issues. Reschedule several times to install the panel upgrade and canceled on the day of install with no calls, I had to call and ask where the installers are. City inspector came out and failed the inspection. Now waiting on ESP to send out a person to correct it. After will need to be inspected again. I'm sure it will be over a year before solar gets turned on. They don't keep their promise. I recommend doing due diligence before signing any contracts and going with someone else.

Good customer service

Horrible company, terrible service

I purchased a solar system for my home from a ESP door to door salesman. My install began two days before Thanksgiving of 2021. The crew that went on my roof to install solar panels did substantial amounts of damage to my tile roof, but hid this fact from me telling me everything was okay as they left. When I climbed a ladder a week later I discovered broken tiles all about my roof and also left their trash on my roof. They mounted inverters for the panels in front of my gate so close as to make my gate non operational. I called their customer service to reported my findings. Their installer made no mention to the company about all the damage they did, luckily I had pictures to back up my claim. It has now been more than 10 weeks and ESP has not come out to repair the damage nor to finish completing the install. They have however shown pictures of panels mounted to my roof to lending agency, and use this as evidence to fully fund the loan so they could get paid. I am now stuck with a damage roof, a non operational solar system, and a company that will not take my calls. I am paying for my normal electric bill, the bill for the loan (for a non operational system), and have been severely taken advantage of by this predatory company. I have in writing that this company will make "Instant Reimbursements" for ALL payment until the time the system is operational, but that guarantee seems useless since the company does not take my calls and will not honor their obligations. It is sad to see a company take advantage of someone and use deceit to fully fund a loan. Buyer beware, do research for a reputable solar company if purchasing solar. They then lied to BBB stating I was holding up install, when they had promised to complete repairs of damage they caused before being allowed to install MPU (see attached screenshot from their salesperson)

Our experience with ESP from start to finish was wonderful. Our Project Coordinator Stephanie was always available to answer questions and give us updates throughout the entire process. She was courteous and friendly, and always returned our calls quickly. The install team was on time, worked efficiently, and cleaned up around the property before they left. I have no complaints. I know they will be there to answer any questions that may arise in the future. I'd recommend EPS for your Solar Energy needs.

Up and running.

Overall a very good experience. The staff was very helpful and quick in getting the quotes, engineering and dealing with permitting and approvals. Installers were great. Very good communication on scheduling and day to day status. Clean quick and very efficient. All the guys on our site very professional and no nonsense. I own a construction company and would be happy to have any one of these guys working for me. I will gladly recommend EPS to any of my friends. Thanks for the great experience.

The past two months our PGE is higher than Pre solar

The sales representative lied to us about our monthly solar cost and our monthly PGE bills. Our solar was supposed to cost $80 a month…not $116. We were told we would never have to pay more than $10 a month PGE and a lot of times PGE would owe us money. Please refer to chart below. The first month of our solar was June 2021 it was great ..PGE owed us $30. The chart below shows pre-solar (grey) and solar (blue), What happened in Nov and Dec 2021? Our PGE bill did NOT go down one bit…in fact it went up in DEc 2021…Plus we are still paying $116 a month for solar!!!! We did NOT go into debt for over $30,000 to pay DOUBLE what we would normally pay for power!! We have contacted ESP Solar by email. They told us they would analyze our service. I just sent them our last three months PGE bills. There has got to be some mistake here. They need to fix this!! I am sorry...I couldn't get the chart the appear on this platform TERRIBLE COMMUNICATION, BAD CUSTOMER SERVICE AND UNPROFESSIONAL ONSITE WORK. Need help with tAX credits and incentives... Very bad experience!!

I was not able to use the solar due to inspection and I was having to pay for my solar bill and PG&E bill without any solar being used. Also kept getting emails and phone calls regarding inspection time and date when inspection was already complete, and unable to contact someone regarding that. Hopefully I have no issues with the solar when I’m able to finally use it.

horrible

we signed the contract since 6/2021 and they just turned them on today 12/20/2021 it took 6 months, they changed appointments all the time, and they were all over the place. we have paid for 3 months and we didnt even have the solar panels running

Not what was expected

Sales process was through Simple Solar (which, I’d deal with again in a heartbeat). Energy Service Partners was responsible for the execution of the installation. I left a decent sized review on google, but this is the readers digest version. Poor communication with the project coordinator. The installers were not able to install the critter guard because they did not have it on their work order, nor did they have it to install the conduit through the attic, but were able to accommodate the attic run. They were quick and fairly clean. I had some garbage to clean up behind them. We have been told the critter guard gets installed after final permit is signed off, and also told it’s only installed with the panels. Not sure who to believe there. Nevertheless, here we are, still waiting for the critter guard to be installed. Would I use ESP again? No. Would I use Simple Solar again? Possibly, IF they do not use ESP for installation.