Energy Service Partners (ESP)

Great work and product

3 months latter and still not turned on

The sales process and install went great. Since then the panels have been on my roof for 3 months. The communication is terrible. Ive tried emailing them but have yet to get a reply. Last Thursday I got a call at 930am stating someone would be at my house at 10am to check my inverter. Same day notice? Am I expected to be waiting around for you guys? I came back to the house to grab my coffee that id forgotten to find their tech parked out front. He asked me if I lived here. I said yes. His truck had no signage, he looked like a gardener. No name badge, no signage, no uniform. The tech (Edgar) also stated that he was told that my inverter may have been wired incorrectly when installed?? I am in contact with the salesman but I still have not heard back as to when they will return. I have now made 2 payments to my solar loan AND im still paying Edison!

Lack of communication

I am happy with installation time; however, not happy with the poor communication of company. First they did not go by the Blue Prints for laying out the electrical; line. It was corrected but had to call company multiple times. 2nd I was informed that when the inspector came out he would down load an app to my cell phone so I could track my energy. That is not true. Found out by the rep that they should have supplied me with a flyer or book to show me, which I did not receive

Owner of home

The guys came out and were professional and courteous, I was over all happy with the Installation

Sam

Sam was very helpfull and was contact with me throughout the whole process and answered every question I had! Thankyou Sam!!

Friendly and kept us in the loop

I was approached by a person from the company and looked at what was offered and was pleased by what I saw and made the purchase

Property Damages

After drilling hundreds of holes for hardware, then removing them all in order to abandon job. I had them come in and pick up solar materials until i repaired are done on roof. Did not want to be responsible for possible theft, being my house sits on a major street. Driver had real hard time, exporting materials out my property. Never have i attempted a complete a u turn on my property and especially with a large truck like theirs. I guess it was ok for him to drive over my hardscape and puncture the moisture berrier. Esp i took care of the sweeping on my driveway. I know it was hot out there and your driver didn't feel like sweeping after himself. But can you please train employees on customer service, ethics and not destroying the side of your driveway tree. Thanks once roof is repair, calling another solar contractor. Unforseen conditions/unforseen cost, either way.

Exceptional company and customer service

I needed a company that was going to fit my needs. They were able to accommodate that. Find me the best plan that he worked for my price range. Always on top of everything. My rep Sam O. was outstanding! Very on top of everything and answering all of my questions quickly. Everything was turned on in a pretty good amount of time I was impressed! Highly recommend!

Very efficient and good work

Recommended contractor by the CA Renewable Energy Organization

Quick process and detailed project information.

I chose ESP as they were the provider given to me to choose from when looking into Solar. Had good reviews as well.

They were very responsive and did a very good job.

I reviewed the positive reviews from past customers ans that is why I chose ESP. It took some time, but they did the job right and were in constant communication.

there are a good team

sale people give me good reason why should I need to solar and it is good deal money wise

Poor Communications and Preparations

I really don't think you want me to leave a review. First off I'm not sure who is responsible for this project taking over 9 months. Secondly when it needed photos of the existing panels, there was a 30 day delay because the photographer only had one truck to carry such a long ladder as needed for my two-story house! After panels were finally installed it the city inspector two visits because your people didn't show up! All in all I thought I would have new panels in Spring and a lower energy bill for Summer use of my A/C. It was not available until late August. Overall I would have to rate your company a one star.

very helpful

I did not choose them. A rep came came to my door.

ESP = Everything Sucks, Period.

IF YOU HAVE A CHOICE AS A CONSUMER, DO NOT USE THIS COMPANY! Where do I begin on my horrible journey with ESP... I was assigned this installer through the Solar Sales company I used to purchase my panels. In the beginning, it all seemed to be going according to plan. Communication was clear, expectations were set, and the job was well under way. I am now on MONTH 5 of my install journey and the job is still not complete (although ESP sent me communication saying we are, more on this later). Throughout my experience, I just kept thinking...Do Better. Communication with ESP is at an all time low, and no one seems to know what the hell is going on. My non-existent "Project Coordinator" made little to no contact with me throughout the process, I had to initiate 100% of the calls to ESP to find out the status on my Project. If I am paying upwards of $30k for a service, I expect a base line level of communication from the company. Once a project has been scheduled, they provide no level of detail on what each job entails (and they will schedule A LOT of jobs throughout your journey). From delivery drivers screaming at my neighbors for a parking spot, to leaving my front gate open and having my dog run out (and having to chase him barefoot across the street), to having 3rd party contractors just show up unannounced and sit in my driveway for 6 hours, you never know what you're going to get with ESP. The last straw for me, outside of the 5 month and counting timeline, was that they classified my job as complete before it was even finished. I assume this is to collect their payment and move on to the next one. I purchased 13 panels, but only 8 of them are functional. There are 5 panels (worth about $12k) that have never turned on. Instead of finishing the job correctly the first time, they classified my job as "complete" and listed the 5 panels as a warranty issue instead. This is a completely different department than the install team and if you can imagine, takes even LONGER to schedule someone to come out. I have now been given the same BS reply for 3 weeks that the job is "scheduled to be scheduled"...unacceptable. I am paying FULL PRICE for a job that is HALFWAY done. As I said in the beginning, STAY FAR AWAY from ESP if you have a choice in the matter. I am surprised they ask their customers to offer feedback, but glad I have the opportunity to share my experience with the world. ESP should stand for Everything Sucks, Period.

Excellent service. They took care all of it.

My friend has referred and the price more reasonable than others.

They don't care about their customers

I called at the beginning of the month of August, three weeks later and my system still no working, I called several times to reported my system, my system is not creating power, so I was told the warranty department was going to get back to me in seven day, now three weeks and still waiting for, so I don't know what to do at this point, please help.

My panels are not functioning after on my on for one month

My panels are not producing energy. I put my service ticket in as soon as I seen that it was producing energy.. well that is where the nightmare begins and honestly this was my biggest fear before signing this contract. I get ABSOLUTELY NO RESPONSE BACK ABOUT MY PANELS NOT WORKING!!!! I’m furious and of course the payment went through so now I’m paying for something that is not working what kind of sh””t is that. This has cost me a lot of problems with my husband who told me not to go with this company and I had to convince him that it would be ok. Now he is looking at me saying I told you so. This has cause problems in our family as it is a big financial decision. But the company doesn’t care. I wish nothing but the worst for this company as they have cause me pain and frustration.

Me gusto mucho su trabajo es muy amable y atento

Me gusto mucho su trabajo de Sam es muy atento y amable

Good company!

Our solar panels were installed yesterday and everything went smoothly. The system still has to go through inspection and be connected so I can’t comment yet on how it’s working. So far, ESP seems to be a good solar company!

Great customer service

ESP staff was very friendly and helpful starting from the salesperson to the project manager all the way to the installers

Very Good service, attentive project manager.

Our experience started with Simple Solar. ESP was associated with them.

They we're helpful with any question & with anything I needed he

Chose them through my solar company

Easy to deal with

They knew their stuff. They were friendly and helpful

Efficient

Good sales rep Ethan Whitaker from California Renewable Energy; good presentation and personable