Energy Service Partners (ESP)

Horrible

This was one of the worst experiences I've ever had with any company I've ever worked with. Communication was absolutely horrible. I would call my project manager, and I'd either never get a call back or days would go by before they returned my call. My solar plans sat for 3 weeks without anyone getting them updated and sent back to me. The installation team did a good job when it was all complete but they couldn't complete the job in one day. At the end of the first day of instal, they left the panels that hadn't been installed in my back yard propped up against the wall. They didn't come to the door and let me know they'd have to finish later, or when they'd be back. I had to call to find out when the next installation date would be scheduled. Then, when it came to making the payment that was another fiasco. I was given the wrong information which delayed the project at least another 3 weeks.

First i would like to be reimbursed for my large Edison bill & Solar bill since it took much longer than promised. It took over 6 Months to get our solar up and running was told 3 Months at the longest. Was not happy that it took so long to even get our panels on our house. ESP has too many Contractors doing each process to get the job done.

Unorganized, inefficient, can't get info after deposit

I really wish we chose a different provider for solar. From the day we put our deposit down, it took 9 MONTHS for ESP to finalize installation and get the power running. Project managers are horrible and give you zero updates. ESP messed up sending the correct layout drawings to the city for inspection, causing a huge delay. After we finally got that issue resolved, ESP then paid an incorrect amount to the city for the permit fees - causing another delay and a whole new inspection. Installers left our roof a mess with trash, wires, etc. During this time also had the pleasure of watching our neighbors get their solar installed and running within 2 months - letting us know that not all solar companies are as bad as ESP. Do not, I repeat, DO NOT USE THIS COMPANY.

Ester Mendez

Ester did a marvelous job for me. She went above and beyond the work that was needed.Was very polite and helpful. I would strongly urge a raise for such a valuable, kind nd knowlegble employee as her. She is a rare find for an employee these days. Salvatore J. Principato Retired Civil Engineer Caltans Department of Transportation.

Great Service - that slowly faded.

I began my purchase 08/2022 – my solar was operational today - 11/2022. 3 months! The salesperson / broker Mr. Kolei O’Reilly was excellent. Kolei was very professional and logically answered all my questions / concerns – without too much salesperson tap-dancing. The automated ‘no human interaction’ plan-review was professionally complete & painless. Installation was a pleasant experience – as the installers were professional & as anal as I about the quality of their work. On the other hand – I found ESP’s automated ‘text / email’ communications – far too redundant & often incomplete (“Hello, This is ESP, your solar installer, to remind you about your permit inspection that is scheduled for tomorrow be”.) There were too many automated communication failures – as no 1 PERSON accepted responsibility for my project – start to finish. What we have here is a failure to communicate – clearly. There are simply far too many people involved – and none of their job descriptions are longer than a short paragraph.

DO NOT use ESP for solar panel installation

I started this process in July 2022. The only reason I have panels on my roof and an upgraded MPU is because I was in constant communication with them. Upon installation, they forgot to install a wire to provide power to the outlets in my garage. I noticed the impact immediately and was told that the warranty department would handle the fix. 3 weeks later, I heard nothing from Jen and even tried to contact the number she left me for her direct line. I spoke with Brandon and he was able to get an electrician out to fix the problem. Jen then called and accused me of doing things outside of their protocol. Mind you, this is a month after not hearing from her. She proceeded to yell at me on the phone and insist that I was using the wrong number to get a hold of her and that she was "handling" the situation. Absolutely not. Now that my power is fixed in the garage, I am still waiting on the final inspection. I was told for the past 2 months that they are waiting to see when the city is able to come out to conduct the inspection. I called the Victorivlle Building Inspection Department and they are available to come out tomorrow and seem pretty flexible in their schedule. I called ESP to let them know and they keep saying "oh well we have to call our sub contractors and then call the city and try to get them on the same day." I offered to call the sub contractors myself and arrange this date and I was just given a non committal answer "I messaged the team working on your project and they'll reach out to try scheduling." At this point, I want to keep the panels and try to use a different energy provider. Nothing but stress and disappointment with this company. Please save yourself the grief. They do not communicate project timelines and there's always something else that is preventing a final inspection. I was also promised an electric car charger and a 220 volt installation that has yet to be scheduled. Biggest mistake was trusting this company to be forthcoming and care about their customers needs. After reading other reviews, I'm fully expecting to have to pay for panel loans AND an electricity bill next month.

It ended well but there were bumpy parts

We’re satisfied, so far, with ESPs work (less than 1 month since all was up and running). Our problem was with communication. For some still unexplained reason it took THREE tries for the crew to finish installation. Each time the crew would come out, do some work and leave without any explanation with the work unfinished. Also, each time, there was no communication from ESP as to what would happen next. We had to call (and in one instance the main office had no idea the job was incomplete 4 days later! They didn’t seem to be communicating with our coordinator, either). Each time it would take days and days, and phone calls from us, before another crew was scheduled to complete the work. After the work was finally done, there was confusion and hiccups about inspections, too, with some lack of communication, still. It all came out in the end but a lot of frustration and confusion could have been avoided with a bit more proactive communication.

Took along time but end result was excellent

Yoo - 331 W Patwood

Arrives on time Quality of work was excellent Friendly Service

Took 4 months, not 2

Communication was lacking. I had to keep following up. The process took twice as long as I was quoted. Missed the whole summer. Had to call SDG&E after final inspection to find out if I was hooked up. I wasn't. Had to contact ESP to get switched to solar. Broken tiles still have not been replaced.

Easy solar

ESP managed my solar process and made it seamless and easy for me. They managed the entire process, provided updates every step of the way, and confirmed and answered any questions I had any time. I would recommend them!

Please Use Anyone Else

I wish I read this before! 1. Job started in May 2022, panels still not up and running. 2. Horrible customer service from beginning to end. It is all lip service but no execution or f/u to back their words. For example I had to follow up on the permit through the city to find out the company still had not paid for the work to be done. Martin is our representative. 3. Disjointed company, departments don't talk to each other. Roofing, solar panels, etc... It's been horribly stressful. Now the business will boom with solar installation increased incentives through the federal mandate so find someone good!

Horrible Experience, incomplete job

My husband and I have had the worst customer experience of our lifetime. The work is scruffy and one of the shabbiest solar installation job in our neighborhood. We truly regret being serviced by this company. ESP started our solar installation in May 2022. First the site surveyor tripped our AC system, we were out of a working AC for nearly 4 weeks in the middle of a hit summer! We called and emailed and they refused to take accountability and stated it wasn’t possible that it was their fault. After personally hiring a technician at our own expense we confirmed that it was their fault. Next, after installation my husband and I both observed that the work appears shabby, messy and incomplete. Also, a hole was made on the wall which was left open and unaddressed. We had to call them to try and get it fixed. They sent it a worker who just filled in the hole in the exterior conduit and left. Finally, even till this moment their work remains incomplete. They have not even painted the conduits to match the attic as promised. There are still several openings on our roof. I have been calling them and leaving messages every week for over 6 weeks to no avail. They have failed to respond. They have also refuse to return my phone calls. We are yet to find anyone who is impressed by the structural integrity of the job. Warning for everyone. Do not service through this company!!!

Working with energy partners has been great. Stephanie has been my project coordinator and she is awesome to work with.

It was a Journey

I will state that once I was on the schedule for installation 5/31/2022, the installers were very efficient. Unfortunately the Project Manager was not. After being resubmitted to Beaumont B&S on 6/30/2022 I called to inquire on July 18, B&S stated the permit was issued on July 8 but no inspection had been called. I proceeded to obtain the plans & job card, and passed final inspection on July 21. Of course no one from ESP would return my call, so I contacted SCE July 27, and emailed them the final job card and stated that ESP had abandoned me. One August 2, Goodleap (the financing company) contacted me as the 1st payment was due and I stated that no one from ESP would return my call. Goodleap notified ESP and stated that some one would call with in 72 hours. That never happened. On August 9 SCE issued the PTO for my system. I then starting calling ESP again wanting to speak to a Manager, Director or President. Of course they are all busy and no one would speak to me. Even my sales guy was calling ESP to find out what was going on. Finally on August 12, Sam from ESP called me and stated they would need to get a final inspect and the PTO, which I stated I already had these documents and I wanted my system turned on immediately. I submitted the documents to Sam and within the hour the system was turned on. I will say the installers were great, and once I spoke to Sam at ESP he did finally get everything going. But not being able to speak to someone about the status of my project except the people who answer the phones for 5 weeks was awful. Someone dropped my project, and they seemed to not care, or where too busy. Lucky for me since I worked in the Local government, I knew how to obtain the B&S final inspection and contact SCE, but I should never had to perform these duties as the Project Manager should have, but whomever they were they did not seem to care. A phone call goes a long ways to make the client feel like the project was on track, but unfortunately this never materialized.

Solar review

The installers were on time as scheduled and professional. Panels look awesome. Adding two backup batteries as to have plenty of power throughout the day and evening or especially blackouts ! Our Edison bills have sky rocketed. Almost tripled as of July and only going to get worse over time. I’ve been well informed every step of the way. Our Representive,Adam, has been awesome. Always answers my questions almost immediately and follows up on everything he’s says he going to do. Will totally refer them to all my family and friends. This isn’t a short process, as the city has inspections and permits that have to be approved. No pressure was given at any time. Extremely happy we made the decision to go solar. Only going to get easier to manage our bills knowing exactly what I have to pay for electricity. And the electric bill will never go up. Never hurts to get a quote. No obligation. Totally satisfied.

Very good all people worker’s I’m happy with your service tanks

Worst Customer Service

ESP installed my solar panels Oct. 2021, I discovered that they fell to complete the job. They did not install the critter guard that I paid extra for, and because of their failure to install the critter guard, I have birds nesting and soiling my panels. I have been calling them every week for over 4 weeks, and they have failed to respond. They refuse to return my phone calls and when you do get someone they do not have a clue and always promise someone will call back and they have not. This is more than frustrating or acceptable to the point I could not even give them one STAR !

Bad service!!

Have had nothing but problems with ESP. First when it came to the insulation they set a date to come out to install, but nerve showed up waited all day, and never got a call from them that they weren't coming at all! So the panels sat in my drive way for a week, and part on my sidewalk, and was in a the way. When it the panels were drop off they driver slide it to our land scarpering, and messed up our yard! After waiting seven weeks after instillation had finally gotten a date for the city inspector to come out. They gave me a time between 8 to 5 which kept from going any were I was trapped! The inspector got here at twelve, AND ESP NEVER SHOWED UP AT ALL NEVER CALLED TO SAY THEY WERE NOT SHOWING NOTHING! STILL HAVEN'T HEARD FROM THEM AT ALL! Now I will have to go to the back of the line to get an inspector once again, and no Idea when that will be put me at, who knows 8, 9 , 10 11 weeks since the installation! I have never dealt with a company that had no concern for the costumer, and blatant disregard for some one's time ! Wish I never started the whole thing, and hope I can get someone else's to to service me in the future! I had told neighbors, and friends about getting solar from them, now I will warn then not a company that would want to deal with!!

Excellent Service

I was surprised to find how informed they kept me through the whole process. I have a lot of text messages and emails from both my sales guy, Erick, and the ESP representative, Esther.

Horrible Customer Service

I have had solar panels installed by this company for several weeks now. They were on time and did a great job. For two weeks, I have had "Permission to Operate" and my pannels are not on yet. I have called at least 10 times and have asked why I'm not using solar yet and no one can tell me. I have been told every time I call, that someone will call me back and it never happens. For me, it seems like now they got paid for their work, they don't care about the customer anymore. Very frustrated and disappointed in this company.

ESP Experience

From start to finish, the project coordinator Ester has been call/texting and keeping us updated. The over experience was very seamless, and would recommend anyone going with solar to use ESP.

Horrible experience with Voltaic & Energy Service Providers

Be warned, Voltaic is door to door company that says a lot of "great" things but really never follows through on them. They make enough of a statement to hold their own but falls back to not following through on it. Energy Service Partners start out really great but then fall short pretty quick. They promise if you need a new electrical panel, it is easy or if they need to fix something, it is all part of the plan. However, they told me they had to D-rate my panel since it was too large, then charged me $3,000+ to add a sub-panel since I didn't have any more space for more breakers. I then had to be the one who called ESP every few days to see if the inspection was scheduled and no one would answer or return my calls. I had to start paying for my solar before it was even producing energy. This whole processed took 5-6 months and was very stressful. One good was the sub-contractors they hired were all local and did a great job with installation and were all very communicative. Be warned, if you use either Voltaic or Energy Service Partners, you are in for doing everything yourself with little to no support.

AVOID AVOID AVOID

First off, don’t trust ESP, especially once they install the system. They use substandard components and won’t stand behind them once they fail. And they will fail. Second, don’t expect good customer service. They’re rude and you’ll be lucky if they respond to your concerns. When, and if, they do respond, they’ll sidestep any responsibility. In other words, after the install , you’re in your own. Third, if you do choose to use them, caveat emptor. During installation, the installer caused a voltage surge into my home causing over $2000 in damage. Even though the surge was obviously caused by the installer, ESP refused to take responsibility. Finally, from start to finish, the installation took over 4 months. So, if you’re in a hurry, forget it. I’ve had my system for less than a month and, at the moment, it’s not working and it’s going on a week since I contacted them for help. Needless to say, I DO NOT RECOMMEND ENERGY SERVICE PARTNERS.

Solar Panels Installation.

Three gentlemen showed up after 8:00 AM as scheduled, and I went over the layout of where every thing was. I expressed my desires that the conduit be placed under the eves and that the j-box be hid under the solar panels. He studied the request for a bit and said yes he could do it. The solar panels were installed and conduit run as a very neat package. I very pleased with the installation and their workmanship.