Energy Service Partners (ESP)

Bad company (Beware)

We have had nothing but problems. We were told it would cost 1 price out the door. But after the high financing it was $15,000 more. They still never gave us a itemized bill of what we bought. And the installers couldn't even speak English. I doubt they were licenced. We were suppose to have enough panels to not have a up bill, last year our up bill was $900. We had so many delays with installation. We were paying both solar and electric bill. In the beginning of May our invertor stopped working. They were suppose to finally come out today July 21st, but they cancelled. They want to reschedule for mid August. We are back to paying solar bill $257 plus electric bill. We live in Ridgecrest CA, it's gonna be 114 today. We should be making electricity not double paying. And of course no one cares. E.S.P. is not going to reimburse us for our payments. So if your thinking about E.S.P. Run go with a different company. And do your licensed. GOOD LUCK

Solar

Terrible customer service. No communication what so ever. No one knows anything. Mix information provided. Not satisfy at all

Horrible Customer Service - Stay away from this company

I was very excited about getting solar at my home after I spoke with the sales rep and the planning department. The installation was completed very quickly and the panels/install look great. Fast forward 8 months after the system was turned on: I was seeing that each and every day I had hours on end that my solar production was plateauing and never reached above 3.8Kw even though I was sold a 5.72Kw System. I called numerous times and the Customer Service Reps are polite but are not taught to do anything more then take notes and have someone else call you back. I've emailed and called for over a week now with no reply from the staff or management that I have escalated to. Through my own research I found that they installed a 3800W Inverter to support my 5.72Kw of panels and hence why my solar production is maxing at 3.8Kw for hours each day. I've asked for them to either upgrade my inverter to support the panels they sold me or either credit me for the overage in panels they had me buy. Again, no response after several phone calls to the company. I am highly disappointed in my choice with them as my solar provider if this is the customer service we get for spending thousands of dollars on a system. Update: The warranty dept for the solar company txt me and said my system was sized for xxxx of Kw production for the year and unless I can prove it will not produce that, they will do nothing. ***CAUTION to any potential buyers*** I would highly recommend against using ESP as your Solar Company as they appear to just want your money and not want to offer any assistance if/when you need.

Non communicative and really does not know how to do the job.

Took just a week or so short of a year to install a ground mounted solar array. 65 panels and I have yet to get a credit from SCE. First solar year SCE costs 3000 + on top of paying 200 a month, second year 3500+ with also paying monthly amounts to SCE. This year the panels are not working enough and SCE estimates I will owe 8600+ at the end of my solar year. I am paying more than when I did not have solar panels. Call warranty is a waste of time, they promise the world and then ignore you. I am looking to go to the BBB and sue them as the panels are obviously not working correctly or something is terribly wrong with the set up. I am in a single family residence and keep shutting off more and more items and the bill keeps going up with SCE. It should be going down. I do not have any heavy equipment such as welding the only thing that is on 220 is my well and I have let all of my trees and most of my plants die. We have lights and TV with refrigerator and normal things so something is wrong and they are not willing to help. I have been calling off and on for three years and still no one helps

Unaccountable delays

After numerous design delays, we finally got the panels installed May 9. At least it had finally quit raining by then. Since then, no final inspection, no inspection even scheduled, no turn on of the power nothing. Have no idea if the system even works. The install crew did a good job and was done in one day. Now I get a different story from the city than from ESP, and now none of the numbers I had for them work or even take messages. Wish I had seen all these reviews last year, would have cancelled the whole thing. These people have no idea how to run their business.

Estimated 3 mos, now onto month 6

They have no clue what they’re doing. Signed contract in February, estimated completion 4/29/2023. One panel was damaged and not installed, project manger has no record of it EVERY time I call, even though they’ve been on every correspondence for 3 months about the issue. ESP refuses to give dates for final tie in, install of defective panel, and final inspection….very dissatisfied

Terrible Customer Service

We had a solar system outsourced to be installed by ESP in February 2020. Our system was an operational SolarEdge EV Inverter, meaning our inverter has built-in EV charging capabilities. This was working fine until about 8 months ago, when it suddenly stopped being able to charge our cars. Luckily, our cars are plug-in hybrids, so we don't have to rely on electricity only. If that was the case, we'd be out of luck. ESP has absolutely terrible customer service, and has not responded to any of my support tickets via email, call, or live chat. I contacted SolarEdge support, and was told that they would need to troubleshoot my system in conjunction with ESP support, as they are our register installer. Since January, I have attempted to talk to ESP to get support and could not get anyone to respond to us. If you are hoping that you'd be able to get support, then ESP is not the company for you. They are more than happy to sell you whatever you want, install it, collect your money, and then leave you out to dry. Any post-sale customer support is non-existent. They are not a customer-first business. All the talk about a 25-year warranty is useless at this point if ESP refuses to support it. So they'll happily sell you a warranty but refuse to support it. Take that as you will. I've never dealt with such poor customer support for a product. I've gotten better customer support for $30 items on Amazon... imagine paying $20k+ for a product to get zero customer support!

Highly recommend ESP

I went into my decision to go solar with very little information or experience. Fortunately, I found my way to Energy Service Partners. Summer and her team have been excellent in their communication, the workmanship of the system is clean and they have kept their word on the timing of the project. Thank you Summer and Energy Service Partners for your hard work and ongoing support. Highly recommend working with these guys!

Still waiting

This is a continuation to my last review a few months ago. Program manager and project coordinator continue to not be aligned. Project is supposedly at its last step, but it’s still taking just shy of a week or two of 12 months to complete. Very dissatisfied.

Great service

Install crew was on time, professional, and ready to work. My coordinator Summer was and has been awesome through the entire process. She kept me informed and showed great patience when it came to me and my computer skills. Nice to work with professionals.

Save yourself aggravation and use a different provider

The purpose of this review is to warn you to run, don't walk away from any deal with Energy Service Partners (ESP). Per my review in the listed categories,ESP performed adequately in the sales, planning, and installation schedulng of the solar panels. At least that is what I thought. As others have noted installation is neither efficient nor effective. The project manager did a good job of apprising of milestone dates, delays and rescheduling of which there were a number. ESP performance fails in their support and warranty category. If I could have rated them with zero stars I would have. Two installers arrived on the date specified with one doing the panel installation and the other doing the electrical work at the panel. They finished in about 6.5 hours. When they told me they were done they asked that I check light switches, electrical appliances etc. We had no power in the office family room and kitchen. I informed them and the electrician went back into the panel and unseated and re-seated numerous breakers and wires. I retested and every problem had cleared up. There was a significant time gap between the install and the final inspection by the city.During that time the electricity in the house functioned normally. On the day of the inspection, the ESP representative came to my door and announced she was waiting for the inspector to arrive and they would be finished within two hours. In about an hour she came to the door and said the inspection was finalized and they were done with their work. About an hour later my wife and I noticed that our microwave, dishwasher and garbage disposal had no power. I checked the electrical panel and did not see any issues. I contacted the project manager and asked her to contact the ESP representative who coordinated the final inspection to find out what if any activity had occured on the installation. She got back to me and informed me she could not id the person because a sub contractor had been used and she had no way of looking it up(!?). So instead she transferred me to the warranty department where I had the worst customer service experience of my life. After I explained the problem and requested ESP send an electrician or (the ESP representative who handled the final inspection) she interrupted me before I could say the part in parentheses and proceeded to: condescendingly ask if I checked the circut breakers, tell me I should hire a local electrician because ESP will charge me $250 to come out and inspect their own work! I couldn't get a word in edge wise until she stopped to take a breath and I told her she was being rude by interrupting me ( and not listening to my reasoning) again the words in parentheses never spoken because she boasted "there is no stronger customer advocate than me" and repeated her $250 charge quote to inspect their own work. I said goodbye. They say, there is a silver lining in every cloud. Because I had to use a local electrician to troubleshoot my issues I found out that my installation was out of code. There were multiple deficiencies including: not using spacers between circuit breakers creating a safety issue; removing but not re-installing the interlock device between the main utility panel and the stand by generator sub panel; leaving both the main and sub panel active creating a possible fire hazard, also, the wrong type of circuit breakers were used for the solar panel circuits creating a safety issue. It cost $900.00 plus to bring everything within code specifications. BTW the issues after the inspection were resolved when the local electrician notice two circuit breakers turned off. My suspicion is that the inspector/ESP representative threw the switches based on the remnants of the original interlock device being in the adjacent bank and powered off my microwave, dishwasher and garbage disposal. My electrician identified the correct circuit breakers for the generator sub panel and turned them off until needed. My problem is that I cannot get anyone in the warranty department to 1) aknowledge I have a legitmate issue 2) acknowledge my request for reimbursment 3) Approve/Deny the request . All this after forwarding the request and documentation to the warranty department multiple times through multiple project managers. Opening a support ticket with ESP and requesting the Warranty department manager's email address so I could communicate my issue directly. The manager responded and I forward the email thread with the supporting documentation to the EDP Support email address and the manager's email address; and, I am still waiting to hear back from the warranty department. As other reviews on this site note, this company does one thing well and that is - ghost people. This has been going on since the beginning of the fourth quarter of last year.

No Contact After Submitting a Warranty Claim For a Leaky Roof

I have contacted ESP multiple times in regards to water damage to my roof which is directly under my solar. I had a roofer give me an estimate who provided photos of my roof which confirmed that the leak is directly under my solar and most likely due to faulty installation. I was told it was covered under my 25 year warranty. I still have received NO response after being told, each time, that somebody would contact me within 3-5 days. It's been well over a month, multiple phone calls, multiple emails and nobody has contacted me. I'm seriously considering a lawsuit for breach of contract. DO NOT USE THIS COMPANY!!

Been 3 months and ghosted me

So I originally signed paperwork over 3 months ago now. There were some design issues for awhile with the sales person and design team going back and forth. Now it’s been 3 months of delays. My project coordinator does not even respond anymore! My next door neighbors signed their paperwork after I did. Now they have had their solar for 2 months. I had a quote from Semper Solaris that had a little higher interest rate but I’m thinking I should have gone with them instead.

Liars

What a shady group of people. I canceled my contract and was told by Trason Jackson that he canceled it and days later I get a text saying I have a site inspection. YA RIGHT. Time to file a complaint with the ca state license contractors board. I hate LIARS. Now I think everything this kid said was a lie. I think this is a scam big time. Especially because the day after he was in my house my email account was locked because someone was trying to get into my account. CROOKS. DO NOT TRUST THESE PEOPLE OR LET THEM IN YOUR HOME. This is total scum doing this. Liars. SLAM the door in thier face if you see them. Jade came to my door. They address shady.

Worst company I have ever felt with

We have been waiting over a year to have our solar up and operating. Signed contract in April 2022, panels installed in June 2022 and permission to operate was granted in December 2022 (very long wait and tons of excuses!). It does not work! We keep getting the run around and have had to pay on the loan since September of last year for solar panels we can’t even use. We also were given the wrong inverter and they did not upgrade the main panel as discussed. Several ongoing issues. We are about to take legal action against this company. They have been non responsive and have passed blamed to different departments. They have cancelled appointments with us numerous times. Most recently as of today. Do not use this company.

Terrible

Half fast Job with the Wall after installation, Never had the Inspection Permits approved and after 6 months still waiting for Inspection. When you call no one knows who is in charge of the Project. Terrible, DO NOT USE THEM!!!

Horrible customer service

My solar panels were supposed to be turned on in January and it is now almost may and still nothing. The contractor is supposed to meet with the city and they still do not stay true to their word. I call almost daily because I need my power!

ESP Solar Installation

So far so good. The installation went very well, now it’s just all about seeing how well the layout of panels harvest energy.

Quick and professional installation

Paying electric bill and solar system loan

I was approved for the loan Oct/Nov 2021. The solar system didn't get approval to operate until Nov 2022. During this time, I was paying the electric bill as well as the loan for the solar system. I was informed by their sales representative I would be reimbursed for the payments I made to the loan while the system was still being installed. I made 8 months worth of payments to the loan while the system was not operational. Their so called manager now is only giving me a fraction of the 8 months payments I made. When your company employees says one thing and then another employee says another, it's BS. I'll find another company to install the battery and solar system on my other homes. This is not acceptable practice!!!

Not a good businesd

According to the agreement, the system was supposed to be installed by 10/30/22. It was not installed until the end of December 2022. Today is 4/7/23. The solar is still not working. Here’s what has happened. I received a notification that my solar was active on 2/27/23. This date was delayed because they did not submit the correct paperwork to LA County. It was further delayed because they didn’t submit the proper permit to SCE. On 3/3/23, at the height of the rain storms, they sent me 10 pages of instructions to have me restart the system. I did it. They sent me a notification that it was active on 3/6. It was not. I asked them to send someone out to activate the system. Adonay Barahona said he noted the request. I then proceeded to call during most of March. No response. I spoke with Naomi who gave me a directors who never called back. I received a call from a company called Energy Aid to schedule a visit on 4/3, but I told them I didn’t know who they are so ESP should call me directly. I do not trust ESP so I want to make sure the third party vendor does not void the warranty. I sent an email today. I have not heard back.

company doesnt stand behind warranty

After 3 years a component of the communication device of the solar monitoring device became obsolete and couldn't communicate with the app. ESP refused to replace the device under warranty. after multiple attempts to get this resolved the service rep took a message with the response I'll get back to you ASAP. 2 months later still no response. Bob J.

The process took way to long then necessary.

I feel like they dropped the ball on the process of permitting causing unnecessary delays.

terrible customer service

the team and their manager Sam have bad communication. they lied about in being contact with PG&E. they stopped calling after we finished our payments. overall, they are very unhelpful. i would not recommend this company to anybody. don't believe anything their salesman Hunter Dale says

Home owner In the high desert

This company has performed very well I give them 5 stars .