Gina B | Chepachet, Rhode Island | 08/21/2025
DESERVE ZERO STARS!
We felt so great about getting solar and this company completely ruined it for us. We had several panels not working and they took months to send someone out to fix them. We were told it was all set and then we learned the panels still were not working. We spoke to two different supervisors and they just told us what we wanted to hear and to absolutely NO action. It has been almost a year now and the supervisors will not respond back to us. ABSOLUTELY DISGUSTED WITH THIS COMPANY.
Scot Belford Sr | Chepachet, Rhode Island | 08/12/2025
STAY AWAY FROM THIS COMPANY!!!
Took them 6 months to send someone out to repair 6 panels that were not working. I was told they were all working then when ai checked the app it showed that the 6 panels were STILL not working. Called and spoke to 2 different supervisors, Matt Gubler and Chad Melina. Both told me exactly what I wanted to hear. Both said the company would reimburse me for my payments for the months that the panels did not work. Both said they would get the 6 panels fixed. I NEVER received any reimbursement payments nor did anyone come out to repair the 6 panels. When I reached back out to Supervisor Matt, he said Upper Management is not willing to address this issue and that he has done all he can. Now almost a year later, nothing has been done. DO NOT DO BUSINESS WITH THIS COMPANY!!!
John Smith | Sherman Oaks, California | 05/29/2025
Homeowners Beware: Poorly Run Solar Compan
We began our solar project with Bright Planet Solar in February 2024, expecting a smooth process. Instead, it took nearly a year to complete. Plagued by constant delays and miscommunication. After installation in June, we were told inspections would follow quickly, but weeks passed without updates. We had to chase down responses constantly, often being ignored for long stretches. In August, their technicians caused a power outage affecting our pool systems, then told us to hire our own electrician to fix it - despite it being their error and admitting they they did not know how to fix it themselves after two seperate visits. Multiple site visits were required because Bright Planet failed to correctly configure the backup system, even assigning unnecessary loads like pool lights instead of essentials like our refrigerator and a/c. Meanwhile, holes were left in our roof after the panel install and the crew's trash on our roof — unaddressed for months. We sent dozens of emails - many of them cc’d with project managers and company leadership — asking for scheduling updates, status checks, and answers. Often, we were met with no response, or vague promises that “someone would reach out.” Even after city inspection passed in October, we were stuck in limbo with no updates on when the system would actually be operational. The experience was defined by poor communication, careless mistakes, and a complete lack of ownership or urgency. We had to escalate internally just to get answers. What should have been an exciting investment turned into a nearly year-long headache. We’re sharing this to warn other homeowners: Bright Planet Solar is not equipped to manage your solar project responsibly or professionally. They will take little to no responsibility to your frustrations. The entire process lacked coordination, transparency, and accountability. Bright Planet Solar is not equipped to manage your solar project with care, professionalism, or basic follow-through.
quinton | Escondido, California | 02/02/2025
UNDER PREFORMS EVERY MONTH
I CURENTLY HAD 18 PANELS AND THEY JUST ADDED 5 SO NOW I HAVE 23. I HAVE ANOTHER SYSTEM WITH 13 PANELS AND IT STILL OUTPRODUCES BPS BY 2 KWH PER DAY I CAN ONLY CONCLUDE THAT BPS HAS A BELOW STANDARD PANEL SYSTEM I EVEN OFFERED TO PURCHASE MORE PANELS BUT THAY REFUSED TO SELL ME ANY. IF YOUR LOOKING FOR A SOLAR CO STAY AWAY FROM THEM THAY ARE A TERRIBLE CO.
Rick Donaghy | New Bedford, Massachusetts | 08/22/2024
Not a good company to deal with please don't use them
system goes down your fault they don't care everything is your fault you have to fight to get stuff fixed and you have to pay to get truck rolled out 275.00 Had problems with installation didn't do what I asked best thing to do is use another company too much bull and can not be trusted disgusted with the whole process
Anthony | Springfield, Massachusetts | 06/13/2024
Worst service ever!!
I don’t recommend this company so ever. My solar panels have been installed since October. It’s already June and my system it’s still not running. Eversource has not installed the production meter due to missing documentation from the solar company. When I called the solar company they keep giving me the same excuse that they can’t get hold of the inspector. I have been going back and forward with them and still not have my system activated yet. It’s our first time with solar and already having a bad experience. I bet that once our system get running they are not even going to give us a discount on our monthly payment for all this months we can be generating credit for the winter.
Scammed by Bright Planet | Temecula, California | 12/14/2023
Avoid
I got ripped off by this company. Almost 16 months with no working panels. Avoid like the plague.
Mariel Rodriguez | Southbridge, Massachusetts | 12/11/2023
Worst decision i ever had made!
On February i had made the decision to go solar panel,they recommended me a seller associate her name is Tiffany Santiago she had made so many promises i will save money on my electricity,even told me i was going to be stuck forever with her if i needed anything she will be here I will have her support!! Absolutely everything is a lie ,first i was a little worried because my roof is old Tiffany told me when they come and do the inspection they would let me know if it pass,they came on a day my roof was full of snow and they said it pass and i reached her and ask how was possible it pass if has snow and they couldn’t see nothing with the snow,they came the second time and yes everything is good,still with doubt on my head about the roof,on the inspection they need to make sure when the place the solar battery was not going to be any interference for my solar can charge never did they place them where my next door neighbor have his tree of course they don’t charge appropriately because of the tree and i been paying the solar and on top of that my electricity as well I been struggling with them because they were supposed to remove does tree before they placed the solar and until this day am going back and forth with them and sending them proof and l permission from my next door neighbor ,they said they were going to help now i need to wait until may for them to check the production for the whole year let see what happens,they place the solar after that i had leaks on my atic call them they came they supposedly addressed the problem,waited it took for ever for them to get everything straight for them to turn on ,still have more leak and worst on my atic they came to fix and the guy who came did a big hole on my attic i call and still waiting for the to see what is going to happen!am very disappointed and upset because is nothing what i had expected!!and been trying to get in touch with the seller rep and haven’t heard from her at all !!
Raymond | Springfield, Massachusetts | 11/15/2023
None of what has been agreed upon has taken place
WE had Solar Panels installed in July. We were told that our panels would be activated in 6-8 weeks. It has been 3 months and the panels are still not operating. I have called twice a week since mid October and have been told multiple times that the hold up was the City submitting permits or our previous energy provider dragging their feet submitting paperwork to the city. In both cases I was told repeatedly that the issue would be sent up to higher management or the appropriate Bright Planet Solar department to be taken care of. I have spoken with our previous energy provider (several times) as well as the city. Both of those agencies insisted that the proper permits have been signed off, closed and submitted. Yet BPS insists that neither of those things have happened. The customer service people have been courteous and professional but the company itself has yet to follow through with any of what has been promised. The timing of when we had our panels installed was not accidental and factored into our budget planning. We are extremely disappointed with BPS and by extension Sun Run.
Ken | Cathedral City, California | 09/28/2023
Worst Experience - 6 month nightmare and still no solar system
I met with two sales Reps that were very anxious to put together a solar plan. I received a quote and signed a contract with a $500 deposit for a place holder to put me in their schedule for installation. When that date came and passed, nothing happened. Finally, a conversation with the sales rep only to tell me, "I had called and cancelled the order." I NEVER did that. This is a very suspicious! With a conference call to SunRun, the Order was reinstated and I was told I would be getting a new schedule. Waited and waited for a contact. I called the sales rep numerous times with voice mail full and not accepting messages. I text daily asking for a schedule, no replies. Finally two months later he called and asked for a new SCE Billing. I provided it and still no installation schedule. I called SunRun directly only to find out that they had tabled my order because of no activity and that the contract was never activated. Again, very suspicious activity and still unresolved. NEVER use thisi company......
