Sunnova

Verified profile
Updated: 11 March 2024
Installer

Installing solar since 2012

Sunnova logo

2.14 from 779 Reviews

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Sunnova reviews


Breakdown of consumer reviews

Sales Process

2.7

Price as quoted

2.8

On schedule

2.5

Installation quality

2.8

After sales support

2.2

Latest good review thumbs up

Donald Osani | West Babylon, New York | 03/07/2024

Every phase was very professional.

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Latest bad review thumbs down

Matthew Banuelos | Reno, Nevada | 03/13/2024

Scam Company Damaged My Property

The sales person began changing the service contract after the seven day cancellation period. The installers did terrible workmanship. When I contacted Sunnova, it was a call bank. Their answer to the installers having damaged my breaker panel was , it’s a sub contractor and they could not do anything until they finished the install. They changed the contract over and over and refused any request to cancel. Once the installation was completed, they paid the sub contractor that didn’t pay their subcontractors and now my house is being threatened with foreclosure to pay the unpaid contractors. Their response was they paid the subcontractor they hired and they refused to do anything about it. Not one person I talk to at Sunnova has a clue about anything. The installers they hired left a loose power supply cable that almost burned down my house.

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1 comment >
Reply from Sunnova: We are so sorry to hear about your experience with one of our Sales Reps, Matthew Banuelos. Here at Sunnova, we always strive to give the best customer service to anyone who is interested in our product. We would love the opportunity to make things right and speak to you further on this matter, so that we can hopefully turn this around for you, and also help keep this from happening again. Please feel free to send us a private message with your contact info at customerservice@sunnova.com Thanks!

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kc1569 | North Las Vegas, Nevada | 03/11/2024

OMG!!!! The WORST!!!!!!!!!!!!!!!

I really wish I would have seen these reviews before I foolishly believed the sales people who talked me into using this company!! The installation took forever and once it rained my roof leaked!!! For the past month and a half I've been trying to get the leaks fixed to no avail. The company who they contracted with, Kayo Energy, is even worse than Sunnova!! I can't get anyone to call back nor answer the phone. Even when I called Sunnova's customer service, THEY couldn't get ahold of them!! To make matters worse, my bills have been anywhere from 50% - 100% HIGHER since going to them!!!! After the first two expensive bills, I told them I wanted them to get rid of their system only to be told that I had only two weeks after installing the system to make that determination. HOW IN THE HELL could anyone possibly know until they've received a couple of bills if they wanted to continue or discontinue the system???? They basically threatened legal action if I turned off the automatic payment and the system myself. So, I'm forced to hire a lawyer and go through countless thousands of dollars to remove this piece of crap system and company. DO NOT USE THEM!!!!!!!!!!!!!!!!!!

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1 comment >
Reply from Sunnova: Thank you for bringing this to our attention, Kc1569. We are so sorry to hear about your experience. This does not represent the values of Sunnova, and we can assure you that we do not condone this type of behavior. We would love the opportunity to make things right and speak to you further on this matter. In order to best assist you, please send us your address and the details of your interaction to customerservice@sunnova.com, or you can chat us hrough your MySunnova portal. Thank you!

Farhan | Levittown, New York | 03/07/2024

Horrible Customer Service just looking for $

I was expecting decent service as this company is a public listed company, I bought a house with solar in few months there was leak which was due to the solar panel mounted in the roof water was seeping through those mounts and causing the leak. Sunnova sent the Technician (Jose on 01/05/2024) and he agreed with me and per him he wrote a report and recommended Sunnova to fix it. Since then, it's a back and forth with customer service (customerservice@sunnova.com)/phone. Sunnova assigned trinity solar, and they are recommending to replace the whole roof for that they are charging me $21k. $13k just for removing and reinstalling the solar panel + the cost of the roof even though it's not the roof but the way panel mounted. I requested to help me just to replace the roof where the leak is (only to remove 4 solar panels and replace the roof) but no one is helping me but asking me to pay big dollars for it. I know after I post this, I will be told to contact customer service which I have done many times already. Their customer service is the worst.

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1 comment >
Reply from Sunnova: Thank you for bringing this to our attention, Farhan. We are so sorry to hear about your experience. We would love the opportunity to further look into this and speak to you further on this matter. In order to best assist you, please send us your address and the details of your interaction to customerservice@sunnova.com, or you can chat us hrough your MySunnova portal. Thank you!

Maria E Molina | Rialto, California | 03/05/2024

Most Worse company to purchase solar panels from.

Never ever purchase purchase or rent or do anything with Sunnova. My parents both passed and left me as executor over the estate. Every one you call have a different answer, no one knows what the others are saying. Omg the case numbers are ridiculous. Everything you do has to have a case number. Nobody ever can answer it straight and nobody can ever give you the information that you need. It’s so ridiculous and they are the most awful awful company to work with.

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1 comment >
Reply from Sunnova: Greetings Maria E. Molina, we sincerely apologize for the experience you've had. Please email us at customerservice@sunnova.com or call us at 1.866.SUNNOVA (866.786.6682) and we will gladly reach out with assistance. We hope to turn your experience around. Thank you.

J | Temple Hills, Maryland | 03/04/2024

This guy are the WORST company EVER please don’t get pannel from them, they damage my roof and now they don’t want to fix it

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1 comment >
Reply from Sunnova: Thank you for bringing this to our attention, J We are so sorry to hear about your experience. We would love the opportunity to look into this. Please feel free to send us a private message with your contact info at customerservice@sunnova.com Thanks!

Unsatisfied | Brentwood, California | 03/01/2024

Horrible

Absolute crime that they can have customer service like this. System doesn't work for 6 months and they "do a review" and tell me my system produced within specs. Come on. They have to come out multiple times to "service" the system. I currently had a appt for today actually to replace some item, then get a text to day saying the system is down and a service needs to be scheduled. Do they not know they are coming to day anyways. Confusing how a company stays in business. Do yourself a favor and go somewhere else. Unless you like pain and aggravation. the only way to get them to call you for anything is to leave a negative review on the email they send you asking how they did. But all it does is get a call from a person who knows nothing about the issues and says they escalate the problem. Smoke up the A$@

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1 comment >
Reply from Sunnova: We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Rest assured that our team is actively looking into your account and the concerns you've raised. We understand the importance of addressing your issues promptly, and one of our dedicated agents will be in touch with you shortly to discuss and help resolve the matter. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience.

Buyer be aware | Waltham, Massachusetts | 02/29/2024

It is nightmare company to do business with My solar panels where installed 4 years ago. Received a phone call from the company that the system is malfunctions. Usually when they make an appointment the company gives you a 3 hour window. Took time from work and a technician came came and diagnosed that parts needed to be replaced and they need to be ordered First visit the company made with out notifying us. After I called 4 times and made appointment Each appointment they give you a 3 hour window. took time from work and nobody ever came and notified me that they can not come For the last 3 days tryied to talk to a supervisor and was told by a representative that they are busy. I am stopping the payments at my bank and the rest is true court The is a reason on FOX News they talked about this particular company. Byers be aware

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1 comment >
Reply from Sunnova: Thank you for getting in touch with us and bringing this issue to our attention. We understand the frustration this may have caused, and we sincerely apologize. Please email us at customerservice@sunnova.com with your system ID so we can ensure your system is preforming as expected. One of our dedicated agents will be reaching out to you shortly to discuss and address your concerns personally. We value your feedback and are committed to providing you with the highest level of customer service. Thank you for your patience, and we look forward to resolving this matter to your satisfaction.

John Doe | Commerce City, Colorado | 02/29/2024

They are awful!! SPAM and ZERO CUSTOMER SERVICE

This company will harass you weekly with phone calls. If you are trying to update or change anything on your account, they require a 30 day warning. They do not help!!! They are the biggest scam!!! RUN! Do NOT go with this company!! If I could give ZERO stars I would.

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1 comment >
Reply from Sunnova: Thanks for choosing Sunnova John Doe! We've seen your review and would like to help. To help us address your concerns promptly, please send us an email at customerservice@sunnova.com. We appreciate your cooperation and are committed to helping to resolve your concerns.

Bruce Young | Winter Haven, Florida | 02/29/2024

Predatory sales & HUGE rip off

Sunnova Solar is a preditory company and is in no way able to legitimatley deliver anything close to waht they promised. Unfortunatley my wife's job cut hours for the employees at the place of employment so we are now in a financial hardship and all they could tell us is that the contract will go into collections and they are sorry for the inconvience. the assesment was not done correctly, basically we got scammed into believing we would see considerable savings on our electric bill only to find out we are paying over $90.00 per month for about a $20.00 savings on our electric bill. we would not give 1 star actuall NEGITIVE 5 STARS would be more accurate!

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1 comment >
Reply from Sunnova: Hello Bruce Young, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us a private message so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you.

Adam Aguilera | Palmdale, California | 02/27/2024

Worse company ever

Nothings but lies and false promises from everyone that works there purchased solar last year was told I would produce 130 percent of my electricity bill. I received an Edison bill for over 300 dollars after the first month. I called and they said it takes a few months for w everything to equal out so I waited. Since then I received an Edison bill every month. Called and complained and they said they would send out someone to check on them because the app shows since they got installed they only had 1 good month of production and it’s gone down every month majority of my panels are barley producing 7 kWh a month. I called to let them know and have someone come check them out and was told pretty much that’s not their problem. I need to figure it out and call the installer myself and take care of it myself even though I pay Sunnova. Definitely will be calling district attorney office because this is pathetic and a disgrace that they are taking advantage of thousands of people.DO NOT USE SUNNOVA

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1 comment >
Reply from Sunnova: Hi Adam Aguilera, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Rest assured that our team will look into your account and the concerns you've raised. We understand the importance of addressing your issue. Please reach out to us at customerservice@sunnova.com. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience.

John Dyhrberg | Holiday, Florida | 02/22/2024

Terrible company - RUN!!!!!!!!!!!!

I decided to cancel installation after my initial consultation due to the negative comments that I have been reading regarding this company and it's sales practices. They are currently under an investor class action lawsuit against them and their stock price is plummeting. After I cancelled installation the day before the material was due to be delivered it set off a chain of phone calls from them stating there will be a cancellation fee of $4500 and if not submitted, a lien would be placed on my house. This would make it difficult to sell or refinance if desired. If they put a lien on my house, they can add my name to the class action lawsuit - Thank God I cancelled in time!!!!!!!!!!!

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1 comment >
Reply from Sunnova: Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Rest assured, our team will review your account and reach out to you with assistance. Please email us at customerservice@sunnova.com. Your concerns are important to us, and we are committed to resolving them. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve.

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Service types


Residential solar - Grid tied

Residential solar - Hybrid solar systems

Energy monitoring

About Sunnova


At Sunnova, our mission is simple - to power energy independence. And we are deeply passionate about providing homeowners with a real choice when it comes to powering their homes with cleaner, more sustainable and affordable energy solutions. We are equally committed to creating trusted, long-term relationships with our customers, as they are the very heart of our business. Every day, our customers welcome us, in very real ways, onto and into their homes, and this relationship begins with our trusted sales, installation, and service dealers. While there are many things that set Sunnova apart from other energy providers, one of the biggest is our dealer business model. We work with a very select group of established local solar installers who have comprehensive knowledge of their markets, enabling us to provide the highest quality of service to our customers. Sunnova offers options for every homeowner to help customers gain energy independence and lower their annual utility costs. Sunnova customers in most states enjoy guaranteed energy production, system monitoring, and a best-in-class 25-year warranty. If you are ready to take the first step, learning more about the financial impact that solar will have on your household in your area, Sunnova is the perfect place to start.

Office locations


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Texas - Houston

20 Greenway Plaza, Houston TX, 77046

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Oregon - Bend

, Bend OR,

Licenses


2017604331

Contact Sunnova


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Head Office
20 Greenway Plaza, Houston TX, 77046
Website
Website
Sunnova