Disappointed | Pen Argyl, Pennsylvania | 04/30/2024
If I could give zero stars I would
We had solar panels installed on our last home, when we went to sell it the new owners wanted nothing to do with the panels. We contacted Sunnova regarding what happens since the new owners do not want them and repeatedly got "try and talk them into it," they clearly do not want them. There is nothing in our contract that states what happens when the home is sold and new owners decline the panels. Each time we call, they repeat the same speech over and over, its exhausting. Sunnova has been less than helpful with providing a resolution other than ruining our credit.
keith bullock | Clinton, Maryland | 04/29/2024
Sunnova is terrible and dishonest
Sunnova employed a company (Suntuity) as a selling partner to scam people like me. A representative knocked on my door by the name of Madeline made me believe I should get solar panels from Suntuity, a Maryland based company, I told her there was no way I could afford solar panels I had just been deemed %100 disabled by SSA and the VA and at the time I was awaiting payments and I had no idea of how much I would be getting, but she told me there was no cost out of my pockets, Suntuity would make payments for the first 18 months and by then I would receive a $30,000 tax credit and my panels would be generating enough energy to where I would be receiving energy credits instead of bills. Of course with her telling me I would be pocketing $30,000 and paying nothing I figured it was a great deal. At this point still never heard of Sunnova, she rushes me through like closing on a house with the paperwork and a month later I get a call from Sunnova asking me for payment and I didn't even know who they were. I spoke to a Tracey explained to her I had no clue as to who they were and she informed me that I had a contract with them. Well let's make it short, I opened a case with their legal department with a Ms Sanchez she told me there was nothing they could do, but Tracey had already informed me that Suntuity was partnered with Sunnova and that they had been fired for shady business practices. I asked Ms Sanchez how could I have a contract with Sunnova, a company I had never heard of, and never spoke to anyone from Sunnova and they had no representation during contract signing and she said she had already been speaking to her company on that but still can't help me. In the contract if I don't make a payment of $30,500 my payments to Sunnova ballon up to over $500 per month, now why would I do that, my electric bill wasn't $500 a month, WHAT A SCAM! I filed a case with the FTC and the Maryland Attorney General's Office. If I could say to any of you one thing I'd tell to steer clear of this company they are a total rip off!!! And after I reviewed the contract they sent me I don't see any of my hand writing and don't recall seeing those pages, oh yes they got me real good but I will fight this to my grave!!!!
Cristino | Mayaguez, Puerto Rico | 04/28/2024
Satifaction.
Enjoy the service of my system.
Jane | San Jose, California | 04/23/2024
Repair of the battery
I bought 2 Telsa batteries through this company, and recently, it stopped working and did not store the solar power during the day. I contacted the Sunnova office and was told that they would look into this. And now, 3 months later, they are still not fixing the problem. They scheduled the service, and I confirmed it, but on the service day, no one showed up. I had to contact them to ask why then I got the response that they had re-scheduled the service with no notification. If you think of solar and battery DO NOT used this company, service is very very bad
Sachi | Fremont, California | 04/21/2024
Pathetic Customer Support, worst production
Low solar production from past 2 years, 100 complaints filed, none addressed, pathetic customer support, money laundering, defaulter company, customer should never ever use this company, negative rating, say no to sunnova
Eddy | Yauco, Puerto Rico | 04/20/2024
Bueno para mi solo le puedo dar un 8 en cuestión del servicio y pues sobre la Esperiesia no a sido mala<br /><br />GOOGLE TRANSLATE:<br />Well, for me I can only give it an 8 in terms of service and well, regarding the Esperiesia, it has not been bad.
Sullivan's | Pensacola, Florida | 04/19/2024
Help with emphase app on cell phone and computer.
Friday, April 19, 2024 I have just installed storage batteries for my solar system, and I could not understand the app on my cell phone. I called customer care spoke to KEVIN PALMA. He was very helpful and patient. He walked me through and answered all my questions. I wish all people on the phone were as professional as KEVIN is. Thanking You, Wenda Sullivan
Kris | Fontana, California | 04/18/2024
Worst company EVER!!!!!!!!!!!!
I bought a new house that required solar system. The seller chose a company but was bought out by Sunnova. I had the permission to operate back in December 2023 and now it’s mid April and my system had not worked since I moved in. I called customer support. Spoke to managers and it’s been 3 weeks and nothing has been done. No checking on my system remotely, NOTHING. I will file a complaint with BBB. Customer service is outsourced to India. It is useless talking to them because they read off a prompt and tell you the same things over and over again. “ We sent your request to the technical department And they will be reviewing the file.” What is there to review my stupid solar has not worked since I purchased it!! It’s been 4 months!! Horrible horrible!!! Worst company in the world. I wish I would have never purchased the solar and just leased it. This is the worst company I’ve ever dealt with. If it was a choice, I’d give it 0 stars.
JudyL | Copiague, New York | 04/18/2024
Horrible, repetitive robots
Customer service is just a host of phone reps who only know how to read off a script. Apologies, yes but the only thing they know how to say is "we will be happy to help you etc., sorry for your XYZ problem, ....and then dead silence - NO ability to ask questions, no ability to think out of the box or offer a solution. I am seriously wanting out of this contract and reading other negative experience comments is making this even more frustrating and fearful of dealing with them. Inquired about a "critter guard" 9 days ago and no response. Called again and all the rep did was repeat the issue, like I didn't know what it was; a complete robot who said they have no way other than making another claim request - they have no way to actually talk to another department that handles this. Horrendous, I don't know what to do. NY State (Long Island) customer.
Jack | Ewa Beach, Hawaii | 04/15/2024
Batteries inoperable for 24 months, no credit to the customer.
In 43 months of ownership the batteries were not operational for 24 months (~56%). I emailed numerous times throughout the duration of the batteries interoperability requesting for maintenance to be conducted, which happened two years later. I had correspondence with customer service stating that although a maintainer has not been able to make it to my property, I will be credited for the batteries performance if the batteries did not perform per the lease guarantee. I have a case number with Sunnova (Case ID: 17896139), and customer service keeps replying that I will not be credited because my panels were producing excess electricity (which as you know, does nothing if it is not stored in a battery to be used when the customer is home). The failure of the battery to operate per the Sunnova's Lease Agreement has cost me, the leasee, thousands of dollars in lost savings (paying for electric and solar). Especially, when most of the electricity I use would be outside of normal working hours when my PV was not producing electricity. I do not recommend considering Sunnova for any of your energy needs. It is unlikely that I will receive any compensation.
