Review for Sunnova

04/30/2024
Disappointed Easton, PA

If I could give zero stars I would

We had solar panels installed on our last home, when we went to sell it the new owners wanted nothing to do with the panels. We contacted Sunnova regarding what happens since the new owners do not want them and repeatedly got "try and talk them into it," they clearly do not want them. There is nothing in our contract that states what happens when the home is sold and new owners decline the panels. Each time we call, they repeat the same speech over and over, its exhausting. Sunnova has been less than helpful with providing a resolution other than ruining our credit.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

System size (kW): 30000

Year installed: 2022

Sunnova reply 05/02/2024
Dear customer, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.