Sol-Up

I have been very impressed by this company from day one Dylan who’s my service person has come out a few times and is always kind professional and knowledgeable. Monica, who is my contact has been God sent. She has helped me understand how the Solar work’s and helped me with the app. She walked me through any questions I had with patience. She is kind professional, very knowledgeable and makes herself available when need. I truly feel like I’m in good hands!

After the amazing experience using SolUp to install my solar panels, now I got my Front Door with them too. I love the process, the door instaler was very professional, knowledgeable and clean. Overall was the best price for premium door in Las Vegas. I highly recommend them.

My system has been going off-line repeatedly this year. At one point it was down for a month. Even though I have paid for the cellular service to allow for notifications, I no longer get them. They were supposed to be here Thursday afternoon, but I was told that the work was going to take too long for them to come for that scheduled appointment. After complaining to a supervisor, they agreed to send the techs today. The work only took an hour. Had they done the work when they were supposed to, the RMA process for the bad inverter would already have been started. Instead, My system will be down an extra five days or more with no production whatsoever because they didn’t feel like doing the work on Thursday like they were supposed to.

Customer support is quick and proactive. Everything was quick and professional. All the people were very friendly and nice to talk to. So far so good!

Activation

Had Sol-Up technician Emmanuel stop by from his busy day to walk me through the activation of my Solar. Very helpful and polite in his assistance. Outstanding customer service from the very beginning with Sol-Up. Professionalism at its finest! Thank You very much! V/R NG from North Las Vegas

Great company!

Sol-Up has been an excellent company to work with. They have provided top-notch service, especially compared to my first experience with another company when I received the first part of my solar system in 2019. They have kept me informed throughout the process and have been responsive to my texts and calls. I especially want to give thanks to John Tutino and Emmanuel Salcido. John always answered my texts and followed up with whoever I needed to talk to. Emmanuel was great at explaining the system and getting it turned on for me. Thank you, Sol-Up. I would recommend them to anyone!

Solup = excellent install

I interviewed 5 solar companies. Including the big names doing business in Palm Springs. Signed up with one prior to Solup which after wasting 2 months of my time stating they would not be able to do the job. After that I was very picky on the next Solar companies. I chose Solup and glad I did. I am a hands on homeowner and the great crew allowed me to question the process on every step. Did I mention I got the best price , not being the only reason I chose Solup. Thanks to my crew , David Madrid, David Vasquez,Raul Padron, Victor Mendoza, Pelion Gonzalez, and Project Coordinator Nora Zamarripa

Was sold on a finance deal that was misrepresented

I would sold a finance deal by John Tutino that was just plainly false. After we caught what was going on in how my payment was being applied, I brought this up to John. After getting on the phone with Mosaic, I realized that the deal I was sold and what I signed were two completely different things. When brought up to John he told me how I pay off my loan is my business and he didn’t misrepresent anything. He told me he would bring up my concerns to his manager and I haven’t heard anything back. I gave them an opportunity to make this right and have not had any response. Otherwise I would’ve just paid cash for the system and instead I’m out in interest I wasn’t expecting to pay based off what John and I talked about. I would not recommend John Tutino to anyone based on my experience.

Professional

We had the pleasure of working with Mary Lorenzo, very professional and no hard sell!! Loved the German engineering and made in the USA. Thank you Mary

The reason for the five stars is that everyone did a great job. They were knowledgeable and respectful of my property. Everyone worked together and cleaned up behind themselves. I would like to personally thank and name each person who worked on-site, beginning with Orlando, Tony, Miguel, Walter, Giovanni, and DeMarco. Thumbs up to all these guys for making this experience stress-free.

Want a superior solar company in Southern Nevada?

Did an analysis and comparison of several solar companies in May, 2020, before choosing Sol-up. My choice centered on their data analysis of my needs, the sales staff professionalism, their ability to do what they said when they set out a calendar, and of course, the overall warranty, quality, and cost of the system. Their service staff is top-notch. For example, today(9.10.24), I had a service call from Emmanuel Salcido because of a data communication issue. He analyzed the problem, discovered an unrelated potential issue(fixed it), and updated the system, while providing me with a complete explanation of the "what and why" of his work. Emmanuel was efficient, friendly, on time, and professional. One could not ask for a better technician who takes extreme pride in his work and his company. One can learn so much about a company by looking closely at those they train to service their product and interact with the public. Sol-up is to be congratulated for employing professionals like Emmanuel.

Good and Bad

The good is that the solar panels were installed and now I have my electricty is $19/month. Another good and bad is that the system was late to be installed by a couple months but I was credited a month's worth of utility expense by Sol-Up and my sales rep. The bad is Sol-Up recommended and does business with a local family owned company called Ariat Roofing. Ariat was very misleading in their bidding process and what they said in person didn't match the fine print. Even worse is they labled the attachments in a way that was further misleading to hide what you think you are paying for. Basically in person they said they would give me two bids one for entire roof and another for just the areas where the solar panels would be. They gave me two prices via email one to redo the entire roof and another to just do the areas where the solar panels would be. On their bids attached it also said entire roof and solar areas also. When you open up the fine print and read it, it's different than what they said in person. It turns out the fine print said they would replace the "entire upper roof" not the "entire roof" which makes no sense considering they advised me that the underlayment has expired and I needed to replace the entire roof not just the entire upper roof. Why would they not provide me a bid for the "entire" roof after telling me it all needed to be replaced? After calling them out on it they agreed that it was misleading and apologized and said they would replace the lower roof as well at their material cost only and would cover all the labor costs. That cost would have been around $500 as underlayment and some battons just don't cost that much for such a small section of roof. They came out and said another $3000 is what I have to pay. It's a joke. I paid for an entire roof and they didn't finish the job. Thankfully my father in law noticed they didn't do the lower section so when I called to confirm they in fact said they only did the upper section. After reaching out to my rep Brian Grinn at Sol-Up he kept saying hes going to ask a Mr. Sweet and make it right, but that never happened and now it's been 4 months and now my communications are being ignored. My experience with Sol-Up was ok but I would not do business with people they recommend especially Ariat Roofing as they are very deceiving. Now I have have warranties with these companies and very nervous about their practices.

Sol-Up is a great choice for my Solar Panel install, my experience is exceptional from the start. Everyone is great from Antonija our energy consultant to every one , Krys, Zane the whole install crew to Tim- Sol-Up’s painter,, even the stucco contractor is awesome, Everyone is very professional, I will recommend them to anyone I know if they want Solar, If i will have to do it again I will not waste time talking to other Solar Company, will just go straight talk to Sol-Up. Again the experience on this installation is awesome.

Scam

Scam. They are suing me for $17,000 not doing any work just for me signing the contract and getting free permits from HOA. My HOA requiring me to be responsible for not only repair but maintenance going forward for roof of all 8 attached units not only mine and additional extensive insurance coverage. Solup lied to me that HOA can not do anything and will never be an issue. I would have never signed the contract if I knew it was a scam. Never sent me bill for work performed, hours, material. Never performed any work or improved property. I gave them my correct address and they kept sending mail to property where i do not live and harassing my tenants.

My Solar Opinion

I read and heard about Sol-up from neighbors and looking at other reviews. My wife and I decided to give them a chance. We made an appointment with David Savage and he came to the house and gave us a lot of information. He did a great job and we said we would think about and he said no problem.....and no pressure. My wife and I came up with a list of several questions and emailed David. He had to do some checking and was very thorough with the responses. I am very happy to say we signed a contract today. A few things to think about when shopping.....Are you going to get a 25 year warranty on workmanship, labor and roof penetration anywhere else.....You will at Sol-up. Keep in mind you have to have a good roof to start with. They also do everything in house......You have an issue....You call Sol-up. As I was writing this they called and set up my site survey for tomorrow. I will do another review when installation is complete and I am up and running. Lastly......our electric Bill's in Nevada will go in one direction and that is up.

Amazing business to work with

I had been treated badly by a different organization, but I had also made up my mind to overlook my disappointment and continue with the process. I met with several installers and set out my desires for a solar installation. All the businesses were competitive with each other, however I signed on with Sol-Up because of the combination of the quality of the equipment offered and overall service they guaranteed. They worked around my calendar issues without seriously pushing the completion date back. They promised to walk me through the process of putting solar on my roof, and they kept their word at every step. Every time I called the office, I got a courteous and complete answer to my questions, or I got a prompt call back with the answer. I think they really care about every job, and they go the extra mile to see that the customer is completely satisfied. I know that I am happy with them so far. I give them 5 Stars (6 stars if it was possible).

Excellent in every aspect

Manny is very knowledgeable and willing to take the time to answer all questions. He and Stephanie have been easy to reach and took great care to keep me advised all the way through the process. Everyone I came in contact with doing the paperwork and construction was polite, friendly and efficient. It has been an all around very pleasant experience.

This company is exceptional on every aspect of getting the Solar

My solar has finally been activated after the utility installed the new bidirectional meters yesterday. Throughout my whole solar journey with Sol-Up, I have had nothing but praise for the company, my project manager, and the crew I worked with. This company is exceptional! I'd like to commend every Sol-Up staff I worked with as every one of them was great and made this experience awesome. My energy consultant, Justin Niles, was great. He answered every question I had from when I first met him, to signing the contract, during project installation, to solar activation. He is very responsive, always follows up with me during the project to ensure it is going smoothly, and has been great overall! My project manager, Thomas Denoso, managed the overall project very well, correct any issues that were found, very responsive to every part of the project and any issues or questions I had for him via email, text, or call. He also made sure any mistakes that happened were corrected right away or I was compensated for it. Sol-Up Solar Installer Lead, Austin Arreola, was great and did the job in less than 6 hours. He and his crew installed all 22 solar panels and microinverters as well as run the wires down to the Enphase Combiner box and installed it in the garage. Sol-Up Electrician, Elison Crew, was very knowledgeable and very friendly! He and his crew installed the Tesla backup gateway, Tesla Powerwalls, the span panel, and all the wirings within 3 days, and moved all my home circuits from the original electric panel to the span panel. He also set up the Span App, Enphase App, and Tesla App with me, got it all connected to my network, and have it all running the same day! Sales Process - From start to finish, seamless process. Pricing - At least in my area and compared to the other 6 companies' salespeople I met with and the quotes they provided, Sol-Up's was around the same, if not better priced. I believe it was reasonably priced. And the quote they provided did not change before and after the project. Responsiveness - This company is lightning fast on every aspect of responsiveness from issues, to questions, to follow-ups. Warranty - They provide a standard 25-year manufacturer warranty. After Sales Support - I've only used it once but they are very responsive as well and fast on scheduling the service work. Overall, my experience with Sol-Up has been awesome and stress-free. From learning about their company from my energy consultant to signing the agreement, and finishing the project while resolving all the issues that pop up throughout this journey. They've always been very responsive and on top of the project. I highly recommend them to everyone looking into getting solar at their home. Lastly, this is a Reddit link that details my solar experience with this company from start to finish. https://www.reddit.com/r/Reno/comments/zsfkev/solar_experiences_with_solup/

Will never recommend

In late May early June 2022 we decided to get solar. My husband found sol-up and the sales rep Steve convinced him that sol-up was the best choice, he told us within 2 months of installation our solar panels will be on, he told us that they will be in contact every step of the way and that they do not use 3rd party contractors that everyone is in house. Everything they said was a lie, everything in their contract is a lie. Up to July 25th they called almost daily to check in, on July 25th at 7am the installation started, a hole was cut in my house and at 2:45pm the installers said they will not be finishing today due to rain coming they piled the panels beside my house and left, it rained and leak was found upstairs. I spent hours (during business hours) trying to contact anyone finally after 5 I got a call back the next day they come out say it’s not their fault and will send a report. 2 days later all the panels were up. It is now September 29th 2022 3 months later. The bird guard we paid for is not on the only updates I get are the lies I’m told when I call. I was told a guarantee that our solar will be on by the 28th it’s not on. It took until the middle of September before the hole in my house was fixed that their 3rd party contractor cheaply put together. If you choose sol-up be prepared to be lied to and pay both a solar bill and a full electric bill. I pray I never need to use the warranty because I’m sure the only way they will fulfill any agreements on their end is if a judge tells them to. I have been waiting 3 months for the report that they are not responsible for the damages to my roof. I hope sol-up responds to this because I do have proof of every claim listed and others not listed and maybe if I write reviews they will care about their customers.

Plan on being "Ghosted" after teh purchase.

Good sales people and installation was smooth and I was satisfied. That said, if you need ANY post installation help, this is NOT the company for you! I have an issue to be handled and have spoken their "customer service rep" three times over the past two weeks. Every time they forward me to a new department with only voice mail, I have left three messages, and have had exactly ) returned calls. I called back and insisted on talking to a human beings and apparently that's "not possible". I personally believe service AFTER the sale is as important as the sale itself. Apparently SolUp has another business model, and I am NOT a fan! My advice, select another company (there are MANY) that will provide you the service and support you deserve after spending tens of thousands of dollars.

Above and beyond

I’ve found Sol-Up to be an exceptional company to do business with. I had them install solar panels seven years ago and was very satisfied with the job they performed. Flash forward seven years to today. I had two panels start to act up. Frank and his staff stood behind their job 100% and made everything right. While there are plenty of companies that install solar panels, what separates the outstanding ones is the customer service they provide after the sale is completed. I found Sol-Up to go above and beyond when I needed them years later. I really can’t express enough as to how highly I regard them, so I’ll simply say thank you to Sol-Up and give them my sincere recommendation.

Sol-Up is a Total Quality Customer Service Oriented Company

This is a very professional Solar Company. From start to finish they guide the home owner through the process. They are one of the most customer friendly companies in the Las Vegas Valley, Never push and always explain and answer every question. My final hook up day Emmanuel came and he walked me through on how to use the system and took his time until I understood the process. This is a company that provides total Quality Customer Service to there Home Owners. Thank you John Richards

Don’t let the sun come up without Sol-up

Sol-up made our solar experience easy. They were always available to answer questions, always followed up with NVEnergy and had the system running in no time. A special shout out to Zack Helms for his follow through. Most appreciated. Thanks Zack

Fast, efficient, professional.

Company rep answered all of our questions, took time and didn’t rush us with our decision to move forward. Once we gave the go ahead they coordinated the entire process from installation on 2/19/21 to the meter switch on 4/7/21. Professional company and I would not hesitate to refer to anyone needing solar energy.

Great Service

Good pricing, friendly and fast staff, and great service. Will recommend to friends.

Excellent Solar Company

If you are looking to purchase solar, this is the company I highly recommend. They are professional, efficient, and responsive. Michael the sales representative was very knowledgeable, and answered all my questions and concerns. The installation team (Nelson, Terrance, Juan, and Denis) was very efficient, professional and did a great job. The office staff (Krystelle and Tina) was very responsive and answered my emails very quickly. I have no complaints and again highly recommend this company.

Highly recommended, amazing company

When we were researching in getting solar panels, we got quotes from 3 different companies. Everything from the panels, to the detail of the quote and the value far exceeded our expectations! The entire experience from beginning to end was easy. The team from Sol-up was extremely communicative, the workmanship was top notch (clean, professional, 0 mess left ever) and we couldn't be happier with absolutely everything the entire team did. They did absolutely everything they said they would do!

Professional and Courteous

Installation and completion was on time and well done. Professional and courteous. They offered the best price.

Excellent customer service from start to finish

Salesman took the time to explain different technologies (end-phase inverter et al). Beat competitors’ price. Low rate financing. Installation went smoothly. Talked me through activation.

Fantastic service and experience!!!

I chose Sol-Up as my solar system installer because they were highly recommended, very positively rated, and they offered the most competitive pricing. The Sol-Up team was excellent to work with as they were very professional, responsive, and friendly. The salesperson (Grant) and coordinators (Autumn and Tina) did a superb job informing me of each step in the process and the installers (Luis, Keeton, Elison, Andrew, Jeovanni, and Orlando) did a fantastic job completing the installation timely within the estimated window, walking me through how to use the solar system, and what to expect going forward from the Clark County Inspector and Nevada Energy installation of a new power meter. Overall, the experience significantly exceeded my expectations and I would highly recommend Sol-Up for your solar panel installations! I could not ask for a better experience!