Review for Sol-Up

Office location: 4305 Dean Martin Drive #150, Las Vegas NV, 89103

09/29/2022
K Walker Las Vegas, NV

Will never recommend

In late May early June 2022 we decided to get solar. My husband found sol-up and the sales rep Steve convinced him that sol-up was the best choice, he told us within 2 months of installation our solar panels will be on, he told us that they will be in contact every step of the way and that they do not use 3rd party contractors that everyone is in house. Everything they said was a lie, everything in their contract is a lie. Up to July 25th they called almost daily to check in, on July 25th at 7am the installation started, a hole was cut in my house and at 2:45pm the installers said they will not be finishing today due to rain coming they piled the panels beside my house and left, it rained and leak was found upstairs. I spent hours (during business hours) trying to contact anyone finally after 5 I got a call back the next day they come out say it’s not their fault and will send a report. 2 days later all the panels were up. It is now September 29th 2022 3 months later. The bird guard we paid for is not on the only updates I get are the lies I’m told when I call. I was told a guarantee that our solar will be on by the 28th it’s not on. It took until the middle of September before the hole in my house was fixed that their 3rd party contractor cheaply put together. If you choose sol-up be prepared to be lied to and pay both a solar bill and a full electric bill. I pray I never need to use the warranty because I’m sure the only way they will fulfill any agreements on their end is if a judge tells them to. I have been waiting 3 months for the report that they are not responsible for the damages to my roof. I hope sol-up responds to this because I do have proof of every claim listed and others not listed and maybe if I write reviews they will care about their customers.