Heather M | Vista, California | 09/19/2024
Semper Solaris installed our solar and redid or roof. We went from $600 in the summer months to no electric bill. However, during the process we had 2 roof leaks that needed to be patched and we found out later that they didn't do the flashing correctly in one area so we have a bedroom that was severely affected by rain and water was going through the wall into the floorboards causing the carpet to warp as well as floorboards. Finally 2 guys came out to look at it, but they never fixed it.
Jesse Y | San Diego, California | 09/03/2024
Customer service is non-existent, response time is horrible
After 5 years my inverter stopped working, which in itself is not Sempre Solaris' fault but what is their fault is the lack of customer service for repair. I had to call to schedule another call for them to troubleshoot over the phone. All they did is go through a reboot sequence. If that what was needed, it would've been working a week before. Since that didn't work they would have someone else call me in 3-4 days, it's been a week, still no call. When I call customer service, they tell me they have left a message for someone to call me back and to call back if I don't hear from anyone. THATS WHY IM CALLING THIS TIME! No one calls you back, I'm loosing $15 a day and this company doesn't give a _____. Two weeks and I'm still in the same spot I was with no clue when/if this company will call me back.
Saddened VETERAN | Chino Hills, California | 08/30/2024
READ ***** THIS ***** FIRST ***** BEFORE ***** YOU ***** SIGN
LIE ****** LIE ****** LIE ******* 1. Besides the shoddy 1.5yr long intall process GET THIS! 2. Just had a licensed electriction REJECT installing a tesla charging stating WHY??? 3. SEMPER "said" 200A panel. Technically yes - they installed 200A panel insdie the garage but the power coming into the house is still 100A. LICENSED electrician said he's supprised with all the loads on the panel I haven't had a fire yet. 4. Going to consult a layer to see if I can sue them for the **** 3400$$$ ***** it will cost to do a REAL 200A panel from the street. F you marines - You were just our foot stools while us squids sent you in.
Ruth G. | Oceanside, California | 08/09/2024
Solar tiles & roof
I was very impressed by their quick response and very clear next steps. I found their personnel very polite and on time. To my fellow neighbors, pick a company that knows how to handle an important project.
Felix | Spring Valley, California | 08/02/2024
Bad micro inverter (panel)
We had our solar and roof installed July of 2022. Clean, fast and courteous. 1 panel went out May 25 2024 and here we are Aug 02 20203 and we still have 1 panel not working. Bad customer service to get some one out to replace or repair the panel. Email after email, no date of when we can get this resolved. Been paying for all panels monthly as usual. Will we not billed the months we have been without that panel, I think not. I should have read reviews or researched this better.
Jeff and Karen | Whittier, California | 06/17/2024
Still looking at black tarp 6 mos. later
Semper installed our Enphase Battery Solar system in February 2024, and it is now the end of June and I am still looking at a large black tarp where Semper left it as they promised to repair roof tiles on my home. They have stopped answering my calls and have even blocked my access to their social media accounts.
Pissed off | Aptos, California | 06/05/2024
DO NOT BUY A SOLAR OR BATTERY SYSTEM FROM THIS COMPANY
Semper Solaris can't/won't fix my system. I have got through getting a hold of them or Sun Power 10 times since 2022. The 2 companies point the finger at each other and NOTHING gets done. PERIOD - NOTHING. Management of Semper Solaris is non existent either. Sun Power gives you the run around. From the reviews here, I'd say the Board, top management, procedures, and policies are poor and Semper Solaris is going to file for bankruptcy. Time for a class action suit. I've lost at least $4,000 to PGE because there 2 companies have their heads up their you-know-what. DO NOT BUY FROM THESE PEOPLE.
Duaine | Marysville, California | 05/24/2024
Great install but tax write off such a lie
Was told to get a tax write off and pay 8k from taxes to keep payments low. Well I went to my tax guy and he said you don't get all that in one shot...it goes over 5 years well. Now my payment is going over 100 more....thanks for the misinformation. Fml
M. McLaughlin | San Diego, California | 05/07/2024
I don’t take poor reviews lightly, but with all that’s happened during our contract with Semper Solaris, I feel like it’s important to bring some issues to light so that others can be aware before they commit. In the end, it took nearly 3 months to have our leaking roof replaced and nearly 14 months for our solar to be installed and operational. On March 4, 2023, we signed a contract for roofing and solar with Semper. We were getting roofing quotes because we had a major leak in the garage but decided to add solar to take advantage of the current net metering tier. We were told many times by Semper that the solar should be done around July/August. I should have known it was all just a push for sales when we followed up in April and were told they were backlogged “but at least you don’t have a leak” (as our garage roof continued to leak profusely). Our roof was not completed until May 27th and there were further delays getting started with the solar because SDGE required our panel to be relocated, which we had been assured would not be necessary. Throughout our year’s worth of follow up with Semper regarding our project, we were told it would be completed “by July or August”, “within 30 days” (multiple times), “by the end of the year”, “by March at the latest”, and “in one to two weeks”; our requests for a cancelation price were dismissed multiple times; a significant portion of our small yard was made unusable and unsafe for our young family for nearly 6 months; and Semper no call/no showed three times (despite multiple confirmations and reconfirmations on our part). Furthermore, in one of our many conversations with the Regional Manager, we were told that “trenching just isn’t a priority for us”. For over 3 months we had an approximately 40ft long x 3ft deep trench through our yard (along with a MASSIVE pile of dirt directly outside our back door and another completely consuming the parking spot next to our garage) at a house with a 4 year old, a 1 year old, and a small dog! The saga continued as our trench failed inspection, Semper was dishonest about scheduling inspections with SDGE, and the trench was completely filled without any compacting (despite the fact a worker had told us there was a note on our account to compact a minimum of every 1ft to create a stable surface under the pavers). In the interim of this mess, someone did show up for a quick fix after I expressed concern to the Regional Manager that because our transformer was lacking support, it had begun to tilt more severely with the rain (toward the trench that also contained our gas line). He realized the workers had widened the trench the wrong way, putting the transformer at risk, and they came the morning after our conversation to shore it up until the work was completed. As an aside, we were told repeatedly that the scheduling issues were due to the rain. However, I strongly refute that. Once the trench was dug and the conduit was laid, Semper didn’t schedule an inspection for two weeks. THEN the trench failed inspection and Semper didn’t schedule workers to return until January 24. The rain and flooding didn’t start until January 22, so truthfully, had Semper delivered on any one of the many timelines they had already promised, the rain would never have had an effect on our project. During this period, rather than receiving the 30% solar tax credit as we should have for the 2023 tax year, we ended up finding out we owed several thousand dollars in taxes. Eventually our system was installed, interconnected, and we were granted access to the app on May 3, 2024. Thankfully the crew that installed the panels, who were not Semper employees but who were contracted to do installations, was extremely professional, efficient, and communicative. Unfortunately we do not know the name of their company, though I wish I did so I could leave them a separate review (I did ask, but they kindly explained they were meant to be representatives of Semper in this case and couldn't provide it). They were the only bright spot in this entire process. As workers came and went from our house over the months we would hear things like how Semper laid off their trenching team and their installation teams and they were contracting the work out. And yet, rather than being honest and forthcoming with us, they continued to tell us our job was a priority and that “we’re going to expedite things”. They made promises for timelines that not only weren’t even close to being met, in most cases we literally would not even hear back from them before their projected timeline for completion had elapsed. We are so disappointed to be in a contract with a company that showed so little integrity throughout our various interactions with them. As much as I hate to say it, I absolutely cannot in good faith recommend Semper Solaris.
JM | Novato, California | 05/05/2024
Terrible Experience
We currently have a solar system in place, but it is not working properly. We requested to have Semper Solaris come out to inspect. Our first red flag should have been the $500 fee to assess our system. It tooks weeks to get that scheduled, with terrible communication. After the technician came out he looked over our system called us on the phone and said "your inverter is not working properly". That was the last communication we received, no write up about our system, no offer to fix our system. After multiple calls and emails no one has got back to us. However they were kind enough to send us a bill. And to make matters worse the technician shut off our system and left it that way and we did not realize it until we hired another company to come replace our inverter over a month later.
