NRG Clean Power

This was the worst experience i have had working with a contractor as a homeowner. There were problems from the start, and yet I stuck with NRG because i wanted to get finished in time for the expiring federal tax credit. Installation team: After the initial work, they left the house having disconnected wiring to lighting for a stairway in my home. Even though this was a safety hazard, they took more than a week to even return to take a look at it. They failed fire inspection FIVE TIMES. They were a constant source of frustration and required coming to my house at least four times as often as would have been necessary, due entirely to incompetence. Installation Coordinator: I worked with two. The first did absolutely nothing, for months, then quit. This cost me thousands of dollars in missing the deadline for the federal tax credit. The second, while he attempted to do his job, was totally ineffective at getting the installation team move faster, to fix their mistakes, or to do things correctly the first time. His responses to my concerns were patronizing platitudes. Planning: They over-estimated the size system that could be installed. They were not familiar with local county requirements.

This was the worst experience I have had with a vendor. I ordered my system 12/9/2024. It was not installed and functional until 12/31/2025. You should be very careful to understand their rating. Understand that about 10% of the time people are not pleased. Do you want to risk a project of this size with 10% odds of it going poorly? It is hard to describe everything that went wrong over the course of more than a year. Here is some of the summary: 1. The engineering process has a lot of people who do not actually understand the rules. deciding how things would be laid out on our house wall was difficult, and then when the installers arrived, they said the design would not work. 2. They never are proactive. The only way for things to move forward is to email and call. As an example, today I got a Permission to Operate Granted email from them. I received the email from SCE over a week ago. They then give many instructions on what to do. It is a lot to read, and buried in there is the most important instruction to go in the Tesla app and flip the permission to export switch. You have to learn and figure everything out on your own. If you don't do this, you are literally losing money. 3. They tried to get me to sign up for the SGIP program saying it was just free money. This is simply not true. SCE does not give money away for free. I was educating them on the system and the costs to the end user. 4. They sent a survey where I complained. They have never responded. 5. Once my design was completed and they got a $14K payment. Right after they told me they could not get batteries for 4-6 months. 6. We tried changing to a different manufacturer (Tesla to Enphase) to speed things up. They sold me a system that SCE had not approved and could not be installed. We had to revert back. 7. The initial battery sizing was so far off we had to double the capacity. I wanted to be able to run through the night on batteries. This was not possible with one battery. 8. We finally got City approval for the system, and it took another 3 weeks just to get an install date. 9. I referred a friend at the beginning of the relationship. You are supposed to be compensated if you do this. They have never paid me. I can go on and on. They are all nice enough people, but the systems and processes that NRG have are truly terrible. You might get lucky, you might not.

This project was started in 2020. The first part of the installation was smooth. Unfortunately for us, the system only backed up four circuits. We asked what it would take to power the entire residence and were told we needed more storage, another battery. The current LG battery was not compatible with the new system, twoTesla batteries that NRG engineers said we needed. NRG's technician came to install the Tesla batteries and in the process the LG battery was damaged. The technician could not get the system to work, and he quit the job and left, leaving us without a working system. NRG hired at least 3 different technicians to diagnose and fix the problem, with no success. NRG called Humboldt Solar, and they correctly diagnosed the problem. The LG battery had to be replaced, along with the inverter and associated hardware. After more than a year without a solar array, Humboldt Solar was able to get the system on line and working properly. During the time we were without a working system we were still paying on the loan and the utility bill. NRG gave us a $250 gift certificate for our inconvenience. I would like to give Bill Russell (bill.r@nrgcleanpower.com) 5 stars for his help in securing a PG&E.rebate.

Shelley was fantastic. She held me throughout the whole process of taking my bowels off and after my new roof was put on putting the panels back on. While putting the new panels back on, we ran into a blimp and Shelley was able to help me manage around it. She’s a go to person.

I am a returning customer to NRG. They had installed my solar panels 4 years ago and I was very impressed with their overall service and hence decided to go back for my battery backup needs. Sabrina and Andrew from the sales team were extremely helpful and knowledgeable enough to understand my needs. Sabrina ensured to meet my needs on the project. I am looking forward to get the battery setup done by NRG in next month or so. I would certainly recommend working with NRG as I’ve seen them very responsive and professional when it comes to understanding the needs and making the right suggestions for meeting those.

Imagine my dismay when my Solar Edge solar inverter started to malfunction after 3 years.  I immediately tried to call the solar company that installed my system, only to find that all their phone numbers were disconnected.  Luckily, I had ONE phone number from the installation supervisor.  That person told me my company, Green Day, was out of business.  I didn't know what to do, so I called several companies to find anyone who might be willing to help me.  Whoot Whoot!  I found Shelley of NRG Clean Power.  She has been tremendously helpful and was able to fix most of my issues over the phone.  There is still one thing going on, however, she is watching it from her end.  I can not thank Shelley enough for all of the time she has spent helping me and teaching me how to reset my Solar Edge properly.  If you no longer have a solar company to fulfill their warranty, call Shelley.  The parts are still covered.  Labor is not, but I am willing to pay as necessary.  Their prices were competitive, and she was willing to try things over the phone before she sent someone out. Shelley is an angel, and I appreciate all that she has done.  I know that Shelley will be there for us if we have issues with our solar, unlike the company that left us high and dry!  Give NRG Clean Power a call to see if they can help you!  You won't be disappointed!

Company had a competitive price with good panels and microinverters. Needed a small panel upgrade and decided to add EV plugs for future electric car purchase. NRG agreed to take care of it all. On the day of the install, the electrician for the company did a no show and SDG&E needed them present to shut off power but they agreed to come back in a couple hours. One of the crew for the install showed up later and had qualifications to do electrical work so when SDG&E came back we were able to get going without the electrician that was supposed to be there. Installers needed electrical access for their tools but I had none because of the shut off for the install. Thankfully I have nice neighbors and allowed the company to run an extension cord. Install progressed but they installed the new main electrical panel too high and the inspector made them add a concrete pad/step below the panel. Pad makes accessing my back yard difficult. System was completed on time and activated shortly after. Solar system has been working well for a couple years. I recently bought an EV car but when I started charging it using the installed plug there was overheating issues with the plug. I contacted the company and they got back to me quickly but because the EV plug was only warrantied for a year it was not covered. NRG offered to send someone out to look at and assess what needed to be fixed for a $400 inspection fee. I passed and will now need to search electrical companies in San Diego for estimates to fix the electrical issues with the EV plug.

You really got to watch these people. The people I talked to where not knowledgeable and where adding equipment to the contract after it was agreed upon. After bringing this to the managers attention he was able to correct this but sent me back to the same associate to further ignore my needs. Also did not pay attention to my needs or setup I was looking for. After informing them on more than one occasion that I needed a whole home backup I was still trying to be contracted for partial backup. I informed them of my current setup and the soft start system I had on my AC unit as well as informed them of the whole home generac system and solar system I already had. I was only looking for a battery to keep my solar panels from going down in the event of a blackout. I also was looking to stay within the enphase eco system. Even adding a single battery within the same eco system proved to be just to challenging for them. I would truly hate to see the fumbling that would occur if I trusted these people with a whole system install. User beware but definitely watch your back with these people for sure. I only asked for one battery as I already had one installed. And was looking to take some run time off of my generator which i made them aware of.

Stephanie Dado and Aracely Lopez were very helpful!

The price, installation and speed for my solar project are second to none. Before I contacted NRG, I got several quotes from large and independent companies and their quotes cant match NRG in price( one had double the price of NRG), knowledges of solar system, completion date, warranty and payment schedules. I purchased 20 REC Alpha Pure-R 420 W panels and Powerwall 3 for a bit over $30k. The installation was done in one day. The whole project was done in 10 weeks. The 3-payment schedule is unthinkable great. I made the second payment after receiving all materials. The panels generate so much juice and I need to add one more Powerwall 3 battery which has built-in inverters. NRG provides an iPhone app with 9 stages. Each stage has a project manager with a large pool of resources. Every person in NRG is more than eager to make customer happy and satisfied. I'm extremely happy and completely satisfied with is solar project. Best of all, I'm almost off the grid and saving hundreds each month. P.S. An EV is charged daily.

We would like to extend our deepest gratitude to Mr. Eduardo Santoyo for his dedication and outstanding customer service. His quick responses and patience have been invaluable during our recent challenges with our solar system. The Facts: Our solar system, installed by NRG Clean Power, includes a Solar Edge Control Unit, Solar Edge Inverter, and LG Battery. Mr. Eduardo Santoyo, from NRG Clean Power, has been our primary support contact. On April 25th, our solar system stopped generating power. Solar Edge's monitoring system promptly notified us of the failure. We contacted Mr. Santoyo, who swiftly identified the inverter as the issue and coordinated with Solar Edge to create case #4790153 around April 30th. Despite Solar Edge's establishment of an Enhanced Service group, their response was slow and mostly limited to emails. Mr. Santoyo continuously pushed for updates and kept us informed. By May 3rd, Mr. Santoyo informed us that the RMA service was approved, and a replacement inverter was expected to arrive by May 9th. However, due to delays from Solar Edge, the inverter did not arrive until May 21st. Mr. Santoyo persisted in ensuring we received the inverter, maintaining constant communication. Even after the delivery, it took nine more days for Solar Edge to send a technician from Sunnova to replace the inverter on May 30th. Unfortunately, the new inverter had issues communicating with the LG battery. Mr. Santoyo again took charge, working with Solar Edge to find a solution. It took 12 days for Solar Edge to respond with a fix, which required a complete system power cycle. Mr. Santoyo provided detailed instructions and a video to guide us through the process. Overall, it took Solar Edge 48 days to resolve the issue, causing us significant financial losses. We highly recommend consumers planning to purchase a solar system to carefully verify the quality of the products and the reputation of the service teams of both the component suppliers and the installation company. While we have been disappointed by the poor product quality and service from Solar Edge, we are grateful for Mr. Eduardo Santoyo's relentless support and exceptional service. Thank you, Mr. Santoyo, for your unwavering commitment to helping us through this challenging period.

We just wrapped up installation with NRG and our experience was brilliant. It is a long process - between personal research before reaching out, selecting NRG, design, permitting and installation - it takes a minute. All that being said, the experience was extremely smooth compared to stories I've heard and read about in general and with other vendors. When it came to the installation process specifically, we worked with Aracely and team and they were truly excellent. They were informative and collaborative in their approach. I'm always a fan of over-communication so the client knows what's going on, particularly with something that can be complicated like solar. The highlight for me was when the city inspector came out and let me know that the installation was one of the best he'd seen, so much so that he brought another inspector over to our property to look at the installation, highlighting the positives.

Poor communication among their teams led to a complete disaster with my solar system setup. I explicitly told them I needed to charge two EVs and power two ACs, which is why I upgraded from Powerwall 2 to 3. But the system they installed is utterly useless for that purpose. Instead, I ended up with a $57K system that's only good for powering light bulbs, a fridge, and the WiFi. Now, they have the nerve to ask for more money to fix their screw-up. Beware, once they have your money, they couldn't care less about you or any after-sale service!

He's been my point person at NRG. I just closed the deal but haven't had installation yet; so far, Frankie has been so communicative and knowledgeable, and I'm feel great about the plan we have in place!!

Worked with NRG for about 18 months while our house was going through a major remodel in Palos Verdes Estates. I found their design and installation process to be thorough, very good quality, and responsive. Numerous (difficult) reviews and permits required by our city with the HOA, Fire Dept, Building Dept, and Edison. There were some challenges, but our project was complex with 24 panels, 2 Tesla Power-Wall batteries, and the city being very picky about aesthetics. Overall, they did a very nice job, and I say that coming from a background in building construction and Electrical Engineering. I was impressed with the response times to deal with issues and the continued follow-up by Edward Rodriguez, our activation manager. We have a couple apps now showing system operational status and energy management from the panels and the batteries. Highly recommend!

Aracely Lopez was my Installation Coordinator and did an excellent job. Aracely was very professional and personal. I was kept informed throughout the entire installation and questions were always immediately addressed. The Installation Crew was also excellent. They even matched paint to have the metal conduits match and blend with with my home.

NRG did a great job with all phases of my home solar project. The whole team and Aracely Lopez our installation coordinator were all very helpful!

We recently had solar panels installed at our home by NRG Clean Power. It’s too soon to tell if our expectations of financial benefit from the use of these panels will happen so at this time we want to comment on the people who worked with us throughout the installation process. We had contact with a number of people at NRG but mostly we worked with Priscilla Cook and John Weigel. Both John and Priscilla are professional and knowledgeable and absolutely wonderful to work with. Throughout the process I constantly pestered Priscilla with questions. In each instance she responded promptly and with respect and with patience. I can’t say enough nice things about her. John was fantastic. He was always pleasant and, like Priscilla, was patient and respectful. He did his very best to help us understand the solar process and he spent extra time making sure that our electric panel worked properly. He considered what would be convenient for us with regard to the placement of the main service panel, and he made sure that everything was clean and neat before he left. We feel very fortunate that we were assigned to Priscilla and John.

NRG recently installed a solar set up for us. We are very pleased with the process. The communication with the company was excellent. All our questions were addressed promptly and thoroughly. Our installation coordinator, Aracely, was outstanding and very helpful.

I committed to NRG back in July, and the project was completed in December. The seemingly long timeline was mostly due to city permits, and inspection schedule. My contact, Gabriel Weizman kept me in the loop the entire way. Several times I had a question about the process, and Gabriel anticipated it and sent an email with the information I needed before I asked! And just the other day, long after my project was completed, I had a question and Gabriel got right back to me. I highly recommend NRG, and loved working with Gabriel.

The solar energy project was an incredible experience for my family and it was transformed into a wonderful adventure since we met NRG! Energy Sage guided us to pick a company that would fulfill our needs. With their advice, we selected NRG Clean Power. It was a very smooth process with NRG. They helped us download the NRG Clean Power app. The entire process went through several phases. Each phase had a manager who immediately connected with me by sending me an email and linking through the app. The manager sent us updates on their progress. Each manager sent us information, data, drawings, and updates. We had our solar system installed by Matthew Lamel and his installation team. The entire process was smooth and organized very well. Matt would send an email to let us know what would happen. He explained the process very well. I downloaded the NRG Clean Power app that showed us the progress that was being made. We had a new manager at every stage who guided us through the process. Matt also let me know when documents would be sent to us by mail and would be prepared and we kept a lookout for these documents. Matt sent us an email to inform us when the installation team was going to arrive and when the material was going to arrive. This gave us time to prepare. Everything took place on schedule. The installation team was professional, courteous, and very well-informed. Even the inspection by the City went very smoothly and the inspector was very pleased. We are very pleased with Matt and this team! Thank you very much, Matt!! We have had solar panels for almost a year without any issues. NRG contacts us regularly to check if everything is fine. It was such a wonderful experience

Our Neighbor referred us to NRG Clean Power and we are so happy she did. Amy Sweet (Energy Advisor) at NRG Clean Power has been very helpful, professional and responsive. She has provided us an estimate with details on the solar design. She answered all our questions and put us at ease on how the process would take place. It has been a pleasure having Amy help us transition to Solar. We are eager to move forward with the project and look forward to the installation. We have been searching for the right company for solar installation and have had few different companies give us price quote. Compare to other leading solar companies NRG Clean Power was much affordable. We have found NRG Clean Power easy to work with and upfront about the whole process.

NRG was transparent and kept me updated throughout the solar installation process, from beginning to end. Aracely was knowledgeable, answering any questions I had. In a 2-day period I went from no solar to the solar system being installed completely, including configuring wireless access to view electricity generation now and over time (using the gateway). This was one of the company's recommended by LADWP when I went through their solar installation website. I appreciate the vetting of such a professional solar installation company.

NRG was honest and communicative throughout this whole install process. It wasn't easy dealing with my county but they persevered and never left me wanting for information/status. Edward Rodriguez was a most excellent installation coordinator. He was very patient with my dumb questions and often updated me before the county's (allegedly) automated system did. The contractor they sent for the actual install was awesome, too. NRG is highly recommended from yours truly.

NRG was only efficient at the sales portion. I had a cash purchase and i had to pay 90% upfront up to the stage of permitting. From that point onwards, that was when things syatt to get unpleasant. It took a few months to get an installation appointment. The installation representative lack responsiveness and I had to constantly be on their tail. The installation is fully outsourced to a contractor. The first day of the installation was a wash as the lift to the rooftop wasn't the right one. The hardware had to also be moved inside the garage as opposed to drawings which stated outside. That was resolved quickly and the installation went on. The nightmare started after the initial inspection process failed. The fix required was a simple smoke detector in the garage for the battery that linked with an auxiliary alarm inside the home. If the battery caught fire, the smoke alarm triggers and warns the people inside the house. This was apparently to complex for the NRG team sitting in the call center to understand. Things went back and forth between the NRG team, the contractor and the city inspector. It took probably 4 or 6 attempts to get things resolved. There were times when the city inspector showed up but the contractor wasn't present. On the last attempt, the NRG service rep came by instead, very pleasant gentleman and this time around, I intervened and provided specific instructions on what to do, and the inspection got through. It's been already more than 4 months into the installation process and I taught finally ita done. The service guy attempted to finally turn on the system, to my dismay, there was a problem in the hardware itself. So the usual back and forth a few times between the contractor and NRG. Then finally NRG decided to send over their best contractor and that gentlemen resolved it within 1 attempt. The Enphase hardware works well, I know I paid a lot for it but it's doing its job and I don't have any qualms on it. The outsourced contractors live on razor thin margins and they carry out the necessary work orders, I honestly didn't see any issue with any of the technicians who came by. I paid 90% cash upfront for the system, thats more than enough to cover NRG's cost and margin. The Enphae hardware works well. This leaves only NRG itself as the primary problem of this entire farce. Their remote team sitting in their comfortable offices gar away or maybe even working remotely from their bedroom was totally incompetent and unorganized. Turning back the clock, I could have found an independent contractor myself, saved tons of time in the process and money in the process as well. So either go with a provider who have their own installation team like Sunpower or Tesla; or find your own contractor. Don't waste time and money with big companies like NRG as you could well just be paying a lot more for incompetency.

I had the pleasure of working with Sales Director Andrew Cohen, and I must say that my experience was absolutely fantastic. Andrew's expertise and dedication to helping customers are truly remarkable. From the moment I first contacted him about my interest in solar energy, he went above and beyond to ensure I had all the information I needed to make an informed decision. One of the things that stood out most about Andrew was his extensive knowledge of solar systems. He took the time to patiently explain the various options available, breaking down complex technical details into understandable terms. His willingness to answer all my questions, no matter how basic or intricate, made me feel confident in my decision-making process. Andrew's passion for renewable energy was infectious, and it was clear that he genuinely cared about helping me find the best solution for my needs. He provided me with insightful recommendations tailored to my specific circumstances, which I greatly appreciated. Thanks to Andrew's guidance and expertise, I proceeded with a solar system that not only meets my energy needs but also aligns with my commitment to sustainability. I couldn't be happier with my solar purchase, and it's all thanks to Andrew Cohen's exceptional professionalism and dedication to his customers. If you're in the market for solar energy solutions and want a truly positive and informative experience, I highly recommend reaching out to Andrew Cohen. His knowledge, patience, and genuine enthusiasm for what he does will undoubtedly leave you feeling excited and confident about your own solar journey. Thank you, Andrew, for making this process such a pleasure!

Pleased with the immediacy and care of the job from signing of the contract til the work was signed off by the county.

NRG Clean Power provided an incredible sales consultation, and was able to give me the most affordable quote for the solar system I've purchased. They are the only solar installer I know with the Price Match Guarantee, and they've honored it even after I've signed the contract. I'd definitely recommend them! My project just started, but so far I've found NRG to be very honest and trustworthy. Sales team, that I've worked with, Sabrina and Andrew are top professionals, very responsive, highly knowledgeable and were helpful throughout the entire purchasing process. I am extremely happy to have chosen them as an installer and will update this review as my project progresses, or should there be anything outside of positive along the way.

Edward Rodriguez was our project manager for 2 solar systems. The solar crew was very professional. It went smoothly and passed the final inspection. Edward took his time to communicate, follow-up the project through emails, phones. 5 stars for Edward. Bill was helping us with set up our Enphase battery. He was very helpful on explaining how the battery worked. Thanks, Bill.

I recently had the pleasure of working with NRG Clean Power for my solar installation, and I must say it was an outstanding experience from start to finish. From the initial consultation to the final installation, every step was handled with professionalism and expertise. Aracely Lopez, the Installation Coordinator at NRG Clean Power, played a crucial role in making the process seamless and efficient. Her attention to detail and dedication to ensuring everything went smoothly was truly commendable. Aracely kept me informed at every stage of the installation, answering all my queries promptly and providing valuable insights. The installation team was punctual, courteous, and efficient. They worked diligently to install the solar panels, and the end result exceeded my expectations. The quality of the workmanship was evident, and I am now enjoying the benefits of clean, renewable energy. NRG Clean Power's commitment to customer satisfaction is evident in every aspect of their service. From the initial assessment of my home's solar potential to the final activation of the system, the entire process was handled with professionalism and expertise. I highly recommend NRG Clean Power for anyone considering a solar installation. With a team as dedicated and capable as Aracely Lopez and the rest of the NRG Clean Power staff, you can trust that your solar journey will be a positive and rewarding experience. Thank you, NRG Clean Power, for making the transition to solar such a smooth and enjoyable process!

After several home visits from solar cold-callers, and several proposals reviewed through energysage, I contacted NRG based on their price, warranty, and equipment offered. They weren't the cheapest, nor the most expensive, and from the first call I felt like I was dealing with a straightforward-no-BS energy partner. No fluffy solar sales jargon or hard selling, just fair and honest statement of facts and what they could and could not do. It was a no brainer for me to go with them. From there on, the experience was exceptional due to the team that supported and handled me along the way: from Sabrina Steinman, Shahar Broitman, Nicole Corona, to my project manager Aracely Lopez and I'm sure a few more I'm missing... the people and communication were what made the difference. Any question big or small from me, as well as frequent project updates and expectations were all handled timely and to my satisfaction. 100% would recommend them again, and though it may not be the same for everyone, I was delighted that the project was completed before the expected date I was originally given. Thanks for helping make our solar and power goals a reality NRG. You have my respect.

As with most other solar companies, the sales team is amazing at explaining everything in hopes of getting your business. However, once I signed the contract, getting responses from NRG's sales team was very hit or miss. I had specifically ordered Panasonic all-black solar panels (EVPV370K) but instead, they delivered the black panels with white outlines (EVPV370). Contacting my original sales advisor was useless as there was no response. At this point, I decided to just move forward with it to not delay the installation since they were already bombarded with install requests to meet the NEM2.0 deadline. From there, everything was smooth sailing with the Project Manager, Rick, and the Permitting contact, Bill. No issues with getting my project correctly installed under NEM2.0 in California, which is a huge relief. The roof and solar contractors they hired were very professional and speedy. After the fact, speaking with their communications contact, Adrianna, was amazing. I had referred a few other friends to NRG and she made sure I was credited for it.

The entire project from design/permit/installation/online (still waiting for PTO from PGE) within 2 months …. My project manager Matt L provided me regular status and updates and answered all my questions from ordering materials and delivery permit installation and access to monitor the syatem. The installation crew was very professional and installation took 1 day and they left no mess around. This is an awesome experience, and I look forward to use the system to help offset my electric bill. Highly recommend anyone to work with NRG.

From the beginning to the end of my solar project NRG Clean power kept me informed. They came in at the most reasonable price and with excellent equipment. I have 15 REC panels and Enphase battery back up. The installers were amazing and had me up and running in only six hours. It was truly remarkable how efficient they were.

I want to say that i would give the installation team lead by Matt a 5 star review. His team did an awesome job putting in the solar. I reseve 1 star due to the initial permitting phase. Nrg forgot one request for Edison which cause a massive delay of the project by close to 6 month, almost missing the Nem 2.0 requirment. The permit team did eventually get it corrected. Overall the communication with NRG representatives have been professional and responsive. I would definitely recommend them to others.

I selected NRG to provide our solar system and I'm so glad I did. They've been great to work with, are very professional, and have a fantastic team. After doing a lot of price shopping, my neighbor and I both selected NRG for our solar installations. While NRG isn't the absolute cheapest, we felt like it was worth paying a little bit more as they were much more professional and gave us more confidence in their ability to do a great job over anyone else. Now that the solar panels have been installed, I can say with certainty that we made the right decision. I also want to give a special shoutout to Maya, Bryan, and Piper from NRG. They've been so helpful every step of the way.

I had NRG install a first system and then a second system (when I realized I needed more capacity) and both installation processes were completed to my satisfaction. They are thorough and made sure I was satisfied with the overall experience. I would recommend them!

Good experience up until I paid a hefty downpayment -- then I went for months without hearing from the company. 6 installation dates cancelled, and now 8 months with no panels installed and I don't know what else to do, other than filing a complaint with the state. Do not make this mistake.

Overall I am very happy with NRG. There was some delays with permits and getting approvals but that is outside of NRG's control. My sales person (Antoinette Miner) was very knowledgeable and friendly which is why I purchased from NRG. She didn't put me through a pointless presentation like other solar companies tried to do. Instead I asked for numbers and cost and we got right to business which was great. The process from start to finish changed from one rep to another at the various stages of the process. Even though a particular depart could have given me better answers in terms of helping me understand complex technical details i was asking about how the system works, the overall process was great. I want to specially mention and thank Nicole Corona. Nicole provided me amazing service!!! I left a voicemail and she returned my call the same day which was great. She did a great job a listening to my concern and addressing it promptly and effectively. It's not everyday someone provides this level of quality costumer service. She was very kind, very friendly, and had such an amazing positive attitude. In addition to being super nice, Nicole was very knowledgeable, she answered all my questions and took the time to make sure everything was ok. She made sure I was happy. It was a pleasure speaking with Nicole.

I worked with Nicole Corona as our Installation Manager who was a delight to work with. She was informative, quick to respond to all my questions, and helpful throughout the entire process. It does feel tricky to follow all aspects of the process, so having a helping hand allowed me to be put at ease.

I tried many different solar providers during the proposal stage. Eventually went ahead with NRG Energy. Most other solar providers would not want anything to do with a ground mount system, as they are much more complex to do than roof mount. For my home, it was particularly difficult as the ground installation was on a 30 degree slope and had limited access for mechanical equipment. In addition had a ground squirrel issue. NRG Energy had no problem providing a reasonable bid for this system. I am glad I went ahead with them. To start with, Antoinette did the initial proposal. She was excellent in accommodating my unique requirements (including rodent protection and warranty) and putting a reasonable proposal together. I also had a very positive experience with her when it became necessary after the design to make adjustments based on the design team's input. Her flexibility and efforts were crucial to making it possible for this project to proceed. Later on came the installation and the many issues that had to be overcome due to high slope and poor access. Aracely was the manager assigned to overseeing the installation. I am so happy about that. She was superb in navigating all issues encountered with persistence and making sure everything was addressed along the way. If I do another solar project with NRG (system expansion), which is quite possible down the road, I can only hope Aracely can be the installation manager for the project. Not only was she good in managing the complex installation, I found her to be particularly responsive to my inquiries and in keeping me posted every step of the way. She is a true star! I can not thank the installation team of Martin and Karen enough. They performed with a high degree of professionalism and attention to every detail, so there were no surprises when it came to passing the inspections. They went way beyond my expectations in every way and came up with very good solutions to the installation issues. I wish every contractor could be as professional and detail oriented as these guys. Too bad it is not possible to give them 6 stars. Throughout the process my experience with NRG has been very positive. It is clear to me this is a company that cares about quality of their work and customer satisfaction.

We made the decision to sign with NRG Clean Power due to the competitive pricing and great rep who reached out to us. Devon definitely provided us with so much information more than any other company we looked into prior to finding NRG. Our permitting process was a lot longer than expected but it’s understandable since we signed during holiday season. We were happy when we got to installation. Janet Medina was our coordinator, she kept us updated and always returned our calls and emails. She also explained that they had more delays than usual due to the rush of NEM 2.0. We were lucky to have our application approved by SCE. Our installers were great, and inspection passed on the first visit. Thank you NRG & team for a great system!

Reviews: Stay far away from NRG Clean Power Inc! We signed a contract with them at the end of October 2022. Finally got an install date for the end of April 2023 only for them to have our power turned off for the day, but not do any work due to lack of materials and a crew. Second install date was mid-May 2023 but the crew had the wrong materials for attaching the anchors to the roof, the plans were wrong, and the battery placement was wrong. Now it’s early July and we still don’t have an install date. The company is dragging its feet and not always responding to us. We were forced to file a Better Business Bureau complaint to see if they can help get this project finished. This entire process has been such a nightmare, with NRG screwing up and over and over again. DO NOT USE THIS COMPANY.

I chose NRG Clean Power because their quote was among the lowest while still providing the highest quality panels and equipment. The process was efficient and whenever I had a question, they were quick to respond. Aracely Lopez was our project coordinator and she did a great job of making sure everything went smoothly.

The whole installation process went by amazing thanks to Aracely Communication was on point and she answered all the concerns i had at the moment. I definitely recommend this company to anyone thats looking to save some money and a fast and easy installation.

I signed with N R G in October, referred to them by our local electricity provider, Silicon Valley Clean Energy. Great initial experience, was told most projects take 2-6 months. Once the contract was signed, very poor communication and slow progress. Every step in the process is handled by a different person, and once you have completed one step, you are handed off to the next person and it seems like you are at the bottom of their queue. I'm coming up on 9 months and nearly fully paid - and still don't have an installation date - I'll get an email every few weeks saying that they can't find installers. Calling them, you'll get no response but voice mail. Emailing them - you might get a response in a week. Its like we're being held hostage - I can't make any real vacation plans due to waiting to know when the install will happen. Matt K, a reviewer in Alameda - we're experiencing exactly the same thing. Jessica in Alhambra - I hear you and have similar comments about Janet Medina. I am envious of those who post great reviews of this company - but I'm not seeing it.

A solar project (storage battery and/or panels) can be complicated. It actually involves various vendors and entities. NRG AND their subcontractor(s) are 2nd to none, they know how to work together to get the job done the right way. They have adopted a can-do culture, which prioritizes customer service and professional quality (of all the equipment and the service that goes with it). NOTE: The is another solar business out there that shares a similar name, called NRG Upgrade. Please do not mistake NRG Upgrade with NRG Clean Power. The one you need to go with is NRG Clean Power...

I had a very positive experience with NRG during the sales process: the people I spoke to were knowledgeable, easy to talk to, and quick to follow up with answers to my questions. That changed as soon as we signed the contract and paid our deposit. Communication became sporadic at best, with each step of the process taking much longer--in some cases many months longer--than what I was told during the sales process. To be fair, there were external factors that contributed to the delays. Our project involves installing new roofing, and apparently several roofing contractors are still backed up after the winter storms in early 2023. But that doesn't explain or excuse the near-total lack of communication or the apparent lack of interest in moving our project forward. It has consistently been a struggle to get even the most basic details from NRG, and I've had to follow up every few weeks just to see if anyone is still working on our project. I can't speak to the quality of their work because no work has been done, or even scheduled, more than seven months after signing. I strongly recommend against working with NRG.

I learned that getting solar on my house isn’t as easy as saying “I think I want solar on the roof!” It doesn’t take a weekend, it takes a lot of personnel, and it takes a patience person to deal with all my questions! Sales was painless and transparent, my advisor during the whole adventure was really good at putting my fears at ease and helped me understand all the different layers of the process, and the installation looks great. Saving money on my electric bill and being green at the same time doesn’t have to be a hassle and NRG showed me that for sure.

The sales pitch was great. They answer all your questions and let you know that they will be every step of the way. That was what I thought when I signed with them. The way they operate is that for every step, you get assigned a new person. Communication is great but only when they need something from you. However, if any issues arise, don't expect them to work with you to resolve them. And when you think they are resolved, think again. Because you get a new person, your problem will come up again. I'm currently in the installation phase and NRG made changes to the plans that I aprroved. Maybe I am nieve, but I assumed if had to sign the plans, I'd at least get a say or told if they make any changes to them. Instead, I find out after they do it. They are making up excuse after excuse and NRG it was made for my benefit. To me, it was their benefit because re-doing it the way the plans were drawn would have cost them. I was never informed that there would be any change to the plan even though I was on-site and available during the installation. Also, NRG never came to the site with the subcontractor they hired. They sent a contractor that barely spoke English, used the tools I had at my house without permission and barely spoke one word to me. Now that I am questioning the work, I'm getting told if I want them to change it, I'd have to pay for it. All I'm asking is for it to be installed according to the plans. I will update this later as I move along but don't expect them to keep you informed of the project. I didn't realize I needed to be a babysitter for the install but that is what I'm going to have to do. For reference, if you get Alexandra Maka from design, don't expect a prompt response. It took her days to respond back and still couldn't get my issues resolved. If you get Janet Medina as your project coordinator, expect her to tell you to voice your concerns to the contractor on site because according to her "she's not there" and her job alone is just to make sure materials get delivered and the contractor shows up. Please note that I am only a 30 minute drive away from NRG's office in Canoga Park.