Rod G. | Oxnard, California | 01/14/2023
Stay away! Poor customer service/communication-Taking too long!
I signed a contract for 6kw system with battery backup at the end of July 2022. During the sales process, I was told the average installation takes between 3-4 months. Here it is January 2023 (6 months later), and the project is still not completed. The project stalled when it was time for the actual work to begin. My project coordinator (which I've had 2, so far) kept telling me they are not hearing from the (sub) contractor and so could not give me a date when the work will begin. Finally, I'm given a date, but nobody shows up. Again, same conversation! When are they coming? We don't know, as the contractor is not getting back to us. A new date is finally provided, and they show up, at noon, and then tell me they are going to lunch! They spend the next two days installing the panels. Great, finally getting somewhere! For the next 6 weeks or so, I keep asking my project coordinator what the next steps are and when will someone be coming to finish the project, I want this switched on before the end of the year! I get the same response as before, they are not hearing back from the contractor, so they can't give me an update! Come on, these are your contractors! What's going on here!? November, then December comes and goes. Repeated requests from me to get an update from a manager, get ignored. Nothing! Finally, get an update, someone is coming in January (2 months after the initial solar panels are installed) to start working on the next phase, battery backup installation. The date comes and goes, nobody showed up. Granted, it is raining here at this time in Southern California so I understand, but I never heard from NRG or anyone that there is another delay. Repeated requests for an update and I get nothing from NRG. A couple of days later, two guys show up at noon, wahoo! They work until 5, return the next day at 11 and leave at 4. They just left, didn't let me know they were leaving, and never returned the next day! It was like they just walked off the job! What was started by them, was not finished. There is also a hole in my stucco below the electrical box from the work they did and of course, it's raining again! Another email to my project coordinator results in no updates, other than another apology. I feel like I'm going to get screwed for 40k, and this project will continue to be a nightmare. Other reviews on this site share similar experiences. Please, please don't get caught in this nightmare. Stay away from NRG!
John Sanders | Palos Verdes Peninsula, California | 11/16/2022
Sad it's still not up almost a year later.
I signed the contract for solar installation in Dec of 2021. My solar system is still NOT up and running (Nov 16, 2022). If you have a choice please go with someone else. All I can say is my experience has been beyond frustrating. This is my 2nd one star review; the first was left in Sept when I was close to completion and they were dragging their collective heels. I just can't imagine I'm dealing with the same crew as the 5 star reviews with this company, because absolutly no one there that I've dealt with has been competent. Sorry the story is so sad, maybe it will be different for you. Sad in Rolling Hills Estates!
Ak | West Hills, California | 11/12/2022
Solid company to work with
It was a pleasure working with them and they followed through on all of their promises. I am up and running with 20 panels and the meter is pointing backwards meaning we are giving power to the grid. I hope to see those credits on my bill. Thanks guys
Slate | Canoga Park, California | 11/08/2022
Impressive
I am not the typical person to leave a review, as I expect a certain level of professionalism for anything I pay my hard earned money for, but I felt there should be an exception for NRG. They went above and beyond to help an old fart like me understand the solar process, and they earned a lifetime client in me. I did get a damaged panel delivered but they had it RMA'd and replaced within 3 weeks of the initial install. There were no added charges or BS.
Jon | Lakewood, California | 11/03/2022
Highly Recommend
I went with NRG specifically due to their years in operation. Most solar providers offer a lengthy warranty which is great but there’s less confidence when they had only existed within the last decade. The overall process took about 3 months but most of the work was done on NRGs end with myself chiming in for approval. I recommend NRG Clean Power to anyone who is interested in installing solar panels without having to worry too much about the entire process.
George | Sunnyvale, California | 11/02/2022
Good Value
I shopped around a lot of the online marketplaces and NRG was a main competitor in all of them. Outside of the cheaper price point, I found them to be very professional and trustworthy. While there was a 2 week delay for accounting approval with financing, outside of that we had no delays and final inspection passed yesterday. Thank you NRG!
Christopher Quinn | Los Angeles, California | 10/31/2022
2 Months and Complete
I am very happy with my install. In just over 2 months I had a design, permits, materials delivered, installed, and granted permission to operate. I had a great sales consultation with Antoinette who was informative and the install team kept me updated throughout.
JS | Beverly Hills, California | 10/31/2022
Professional and Quick
We used NRG Clean Power for our solar and ev charging install. They made the process very transparent and easy to understand and we have recently passed final inspection. Excited to be part of the Green Movement and not have an electric bill to worry about! My sales rep Trevor was very informative and our project managers were quick to respond.
Young Chung | Oxnard, California | 10/24/2022
Solar panel 10 installation
NRG came up with a creative solution with me to avoid an additional $5k spend They did an excellent job installing 10 solar panels, and they are producing decent power !
Leaky Roof | San Francisco, California | 10/24/2022
Shoddy installation - no after sale support
NRG installed panels on our roof two years ago. But poor installation resulted in our having a leak in our roof. We have notified them of these many times. Mostly these calls and emails have gone unanswered, but occasionally someone responds saying they are the "new customer support manager". The most recent was Eduardo. They then tell me they are having trouble finding technicians, and then they disappear. Eduardo has not responded to me for two weeks. Winter is coming . . . The panels are up there, and they are producing, but there is no way I could recommend these guys.
