Andy | Carlsbad, California | 08/24/2023
Two Solar Systems and Working Great
I had NRG install a first system and then a second system (when I realized I needed more capacity) and both installation processes were completed to my satisfaction. They are thorough and made sure I was satisfied with the overall experience. I would recommend them!
Customer | Hawthorne, California | 08/01/2023
13 Panel sys w/ battery backup
Overall I am very happy with NRG. There was some delays with permits and getting approvals but that is outside of NRG's control. My sales person (Antoinette Miner) was very knowledgeable and friendly which is why I purchased from NRG. She didn't put me through a pointless presentation like other solar companies tried to do. Instead I asked for numbers and cost and we got right to business which was great. The process from start to finish changed from one rep to another at the various stages of the process. Even though a particular depart could have given me better answers in terms of helping me understand complex technical details i was asking about how the system works, the overall process was great. I want to specially mention and thank Nicole Corona. Nicole provided me amazing service!!! I left a voicemail and she returned my call the same day which was great. She did a great job a listening to my concern and addressing it promptly and effectively. It's not everyday someone provides this level of quality costumer service. She was very kind, very friendly, and had such an amazing positive attitude. In addition to being super nice, Nicole was very knowledgeable, she answered all my questions and took the time to make sure everything was ok. She made sure I was happy. It was a pleasure speaking with Nicole.
Dave D | Menifee, California | 07/20/2023
Great Experience, Easy to Follow
I worked with Nicole Corona as our Installation Manager who was a delight to work with. She was informative, quick to respond to all my questions, and helpful throughout the entire process. It does feel tricky to follow all aspects of the process, so having a helping hand allowed me to be put at ease.
Mehryar Garakani | Danville, California | 07/15/2023
Ground Mount Residential Solar
I tried many different solar providers during the proposal stage. Eventually went ahead with NRG Energy. Most other solar providers would not want anything to do with a ground mount system, as they are much more complex to do than roof mount. For my home, it was particularly difficult as the ground installation was on a 30 degree slope and had limited access for mechanical equipment. In addition had a ground squirrel issue. NRG Energy had no problem providing a reasonable bid for this system. I am glad I went ahead with them. To start with, Antoinette did the initial proposal. She was excellent in accommodating my unique requirements (including rodent protection and warranty) and putting a reasonable proposal together. I also had a very positive experience with her when it became necessary after the design to make adjustments based on the design team's input. Her flexibility and efforts were crucial to making it possible for this project to proceed. Later on came the installation and the many issues that had to be overcome due to high slope and poor access. Aracely was the manager assigned to overseeing the installation. I am so happy about that. She was superb in navigating all issues encountered with persistence and making sure everything was addressed along the way. If I do another solar project with NRG (system expansion), which is quite possible down the road, I can only hope Aracely can be the installation manager for the project. Not only was she good in managing the complex installation, I found her to be particularly responsive to my inquiries and in keeping me posted every step of the way. She is a true star! I can not thank the installation team of Martin and Karen enough. They performed with a high degree of professionalism and attention to every detail, so there were no surprises when it came to passing the inspections. They went way beyond my expectations in every way and came up with very good solutions to the installation issues. I wish every contractor could be as professional and detail oriented as these guys. Too bad it is not possible to give them 6 stars. Throughout the process my experience with NRG has been very positive. It is clear to me this is a company that cares about quality of their work and customer satisfaction.
Steve | Long Beach, California | 07/12/2023
REC & Tesla Power Wall Installation
We made the decision to sign with NRG Clean Power due to the competitive pricing and great rep who reached out to us. Devon definitely provided us with so much information more than any other company we looked into prior to finding NRG. Our permitting process was a lot longer than expected but it’s understandable since we signed during holiday season. We were happy when we got to installation. Janet Medina was our coordinator, she kept us updated and always returned our calls and emails. She also explained that they had more delays than usual due to the rush of NEM 2.0. We were lucky to have our application approved by SCE. Our installers were great, and inspection passed on the first visit. Thank you NRG & team for a great system!
stroopwafel79 | Oakland, California | 07/07/2023
Stay far away from NRG Clean Power Inc.
Reviews: Stay far away from NRG Clean Power Inc! We signed a contract with them at the end of October 2022. Finally got an install date for the end of April 2023 only for them to have our power turned off for the day, but not do any work due to lack of materials and a crew. Second install date was mid-May 2023 but the crew had the wrong materials for attaching the anchors to the roof, the plans were wrong, and the battery placement was wrong. Now it’s early July and we still don’t have an install date. The company is dragging its feet and not always responding to us. We were forced to file a Better Business Bureau complaint to see if they can help get this project finished. This entire process has been such a nightmare, with NRG screwing up and over and over again. DO NOT USE THIS COMPANY.
Mitch and Lauri | Bakersfield, California | 06/29/2023
Prompt and efficient process
I chose NRG Clean Power because their quote was among the lowest while still providing the highest quality panels and equipment. The process was efficient and whenever I had a question, they were quick to respond. Aracely Lopez was our project coordinator and she did a great job of making sure everything went smoothly.
Josue | North Hollywood, California | 06/28/2023
Aracely got me right!
The whole installation process went by amazing thanks to Aracely Communication was on point and she answered all the concerns i had at the moment. I definitely recommend this company to anyone thats looking to save some money and a fast and easy installation.
Dale M | Cupertino, California | 06/24/2023
Lack of Progress with no end date in sight
I signed with N R G in October, referred to them by our local electricity provider, Silicon Valley Clean Energy. Great initial experience, was told most projects take 2-6 months. Once the contract was signed, very poor communication and slow progress. Every step in the process is handled by a different person, and once you have completed one step, you are handed off to the next person and it seems like you are at the bottom of their queue. I'm coming up on 9 months and nearly fully paid - and still don't have an installation date - I'll get an email every few weeks saying that they can't find installers. Calling them, you'll get no response but voice mail. Emailing them - you might get a response in a week. Its like we're being held hostage - I can't make any real vacation plans due to waiting to know when the install will happen. Matt K, a reviewer in Alameda - we're experiencing exactly the same thing. Jessica in Alhambra - I hear you and have similar comments about Janet Medina. I am envious of those who post great reviews of this company - but I'm not seeing it.
Mark R. | Chatsworth, California | 06/08/2023
Getting the Job Done the Right Way
A solar project (storage battery and/or panels) can be complicated. It actually involves various vendors and entities. NRG AND their subcontractor(s) are 2nd to none, they know how to work together to get the job done the right way. They have adopted a can-do culture, which prioritizes customer service and professional quality (of all the equipment and the service that goes with it). NOTE: The is another solar business out there that shares a similar name, called NRG Upgrade. Please do not mistake NRG Upgrade with NRG Clean Power. The one you need to go with is NRG Clean Power...
