Archsolar2024 | Culver City, California | 06/20/2024
We just wrapped up installation with NRG and our experience was brilliant. It is a long process - between personal research before reaching out, selecting NRG, design, permitting and installation - it takes a minute. All that being said, the experience was extremely smooth compared to stories I've heard and read about in general and with other vendors. When it came to the installation process specifically, we worked with Aracely and team and they were truly excellent. They were informative and collaborative in their approach. I'm always a fan of over-communication so the client knows what's going on, particularly with something that can be complicated like solar. The highlight for me was when the city inspector came out and let me know that the installation was one of the best he'd seen, so much so that he brought another inspector over to our property to look at the installation, highlighting the positives.
Amgad Youssef | San Ramon, California | 06/18/2024
A $57K Solar System Disaster: Beware of Their Shoddy Service!
Poor communication among their teams led to a complete disaster with my solar system setup. I explicitly told them I needed to charge two EVs and power two ACs, which is why I upgraded from Powerwall 2 to 3. But the system they installed is utterly useless for that purpose. Instead, I ended up with a $57K system that's only good for powering light bulbs, a fridge, and the WiFi. Now, they have the nerve to ask for more money to fix their screw-up. Beware, once they have your money, they couldn't care less about you or any after-sale service!
Tommy Dickie | Los Angeles, California | 05/13/2024
Frankie Gutierrez is great!
He's been my point person at NRG. I just closed the deal but haven't had installation yet; so far, Frankie has been so communicative and knowledgeable, and I'm feel great about the plan we have in place!!
Ted N | Palos Verdes Peninsula, California | 05/10/2024
Excellent Design and Installation Experience
Worked with NRG for about 18 months while our house was going through a major remodel in Palos Verdes Estates. I found their design and installation process to be thorough, very good quality, and responsive. Numerous (difficult) reviews and permits required by our city with the HOA, Fire Dept, Building Dept, and Edison. There were some challenges, but our project was complex with 24 panels, 2 Tesla Power-Wall batteries, and the city being very picky about aesthetics. Overall, they did a very nice job, and I say that coming from a background in building construction and Electrical Engineering. I was impressed with the response times to deal with issues and the continued follow-up by Edward Rodriguez, our activation manager. We have a couple apps now showing system operational status and energy management from the panels and the batteries. Highly recommend!
Carrie H. | Palm Desert, California | 04/18/2024
Excellent Company
Aracely Lopez was my Installation Coordinator and did an excellent job. Aracely was very professional and personal. I was kept informed throughout the entire installation and questions were always immediately addressed. The Installation Crew was also excellent. They even matched paint to have the metal conduits match and blend with with my home.
BillK | Mill Valley, California | 04/15/2024
Solar installation
NRG did a great job with all phases of my home solar project. The whole team and Aracely Lopez our installation coordinator were all very helpful!
Carol Sternal | Union City, California | 04/11/2024
GREAT EXPERIENCE
We recently had solar panels installed at our home by NRG Clean Power. It’s too soon to tell if our expectations of financial benefit from the use of these panels will happen so at this time we want to comment on the people who worked with us throughout the installation process. We had contact with a number of people at NRG but mostly we worked with Priscilla Cook and John Weigel. Both John and Priscilla are professional and knowledgeable and absolutely wonderful to work with. Throughout the process I constantly pestered Priscilla with questions. In each instance she responded promptly and with respect and with patience. I can’t say enough nice things about her. John was fantastic. He was always pleasant and, like Priscilla, was patient and respectful. He did his very best to help us understand the solar process and he spent extra time making sure that our electric panel worked properly. He considered what would be convenient for us with regard to the placement of the main service panel, and he made sure that everything was clean and neat before he left. We feel very fortunate that we were assigned to Priscilla and John.
Kim | Van Nuys, California | 03/25/2024
Good Experience
NRG recently installed a solar set up for us. We are very pleased with the process. The communication with the company was excellent. All our questions were addressed promptly and thoroughly. Our installation coordinator, Aracely, was outstanding and very helpful.
Elmo1oakland | Oakland, California | 02/27/2024
Great Experience
I committed to NRG back in July, and the project was completed in December. The seemingly long timeline was mostly due to city permits, and inspection schedule. My contact, Gabriel Weizman kept me in the loop the entire way. Several times I had a question about the process, and Gabriel anticipated it and sent an email with the information I needed before I asked! And just the other day, long after my project was completed, I had a question and Gabriel got right back to me. I highly recommend NRG, and loved working with Gabriel.
AVANTI MALLAPUR | Stockton, California | 02/17/2024
NRG is the VERY BEST! GO NRG!!!
The solar energy project was an incredible experience for my family and it was transformed into a wonderful adventure since we met NRG! Energy Sage guided us to pick a company that would fulfill our needs. With their advice, we selected NRG Clean Power. It was a very smooth process with NRG. They helped us download the NRG Clean Power app. The entire process went through several phases. Each phase had a manager who immediately connected with me by sending me an email and linking through the app. The manager sent us updates on their progress. Each manager sent us information, data, drawings, and updates. We had our solar system installed by Matthew Lamel and his installation team. The entire process was smooth and organized very well. Matt would send an email to let us know what would happen. He explained the process very well. I downloaded the NRG Clean Power app that showed us the progress that was being made. We had a new manager at every stage who guided us through the process. Matt also let me know when documents would be sent to us by mail and would be prepared and we kept a lookout for these documents. Matt sent us an email to inform us when the installation team was going to arrive and when the material was going to arrive. This gave us time to prepare. Everything took place on schedule. The installation team was professional, courteous, and very well-informed. Even the inspection by the City went very smoothly and the inspector was very pleased. We are very pleased with Matt and this team! Thank you very much, Matt!! We have had solar panels for almost a year without any issues. NRG contacts us regularly to check if everything is fine. It was such a wonderful experience
