ION Solar

Slow, unreliable, and low quality labor network for installation. Process started at the end of June, had approval from the city on 01-Aug., after multiple reschedules the panels were installed a couple months later, they had issues, after multiple trouble shooting visits, it seems like they started producting power on 23-Jan. 2026. 6 Months from city approval to system generating power seems like a long time; afterall, whole houses get built is half that time. So, have I been paying for both the solar loan and the utilities? Yes, for a couple months I've been paying both bills. Hopefully, the delayed install doesn't impact my tax credit. If you're into speed, quality, or saving money you should move onto the next company on your list. If speed, quality, and saving money isn't important to you, then your values align and ION is your company. After the system started producing power, the app. that is provided to monitor usage is out of date and doesn't work with updated Android operating system. Since I'm complaining, I'd point out that they want an adult at home for all visits (which is reasonable), but when you're looking at approx. 8 visits and all of those got rescheduled a minimum of 1 time, you're looking at taking 16+ days off work to be ready for the system to be installed. This is fine if you don't work or work from home, but if you have a job, this is considered inconvenient.

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My experience with ION solar began in August 2024. To start with there have been major delays on the entire project, from scheduling inspection of my roof, being told I needed a new roof then wait 4 months for that to happen, then wait another 3 months for the solar panels to be installed, then another 5 months for the electrical service to be added on the outside of my house. I had to have both my electrical panels in the house upgraded that took over 6 months. Once that was completed. ION solar came back ran a tempary line from my old meter to the new site for the new meter( that was 5 months ago) It all passed inspection, YEAH I though it was finnaly over but as of today 1/16/2026 project is still not complete. 18 months of being totally let down. And the last part I have been making payment for 6 months,

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We contracted with ION Solar to install a solar system and battery backup on my house on 7/8/25. As of 1/7/25, the project has not been completed or energized. They have now no call/no showed 3 appointments to finish the work and energize the system. Despite my repeated attempts to keep the project moving and get the work completed, ION Solar has stopped responding to me. The box that is supposed to contain our solar meter has been covered with a sheet of cardboard for nearly a month now (pictured) because they have not come to complete the work or have it inspected. We are proceeding with a project abandonment complaint through NMRLD's Construction Industries Division, as well as with our financing company, and the guarantor of their surety bond in New Mexico.

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Our residential solar project began in July 2025. ION Solar had been persistant in follow-up contact to our initial solar inquiry. Today is January 5, 2026. There have been delays, deception, disapointment to no end. The solar panels were installed PRIOR to ION Solar receing permission from our electric provider to do so. ION Solar failed to submit interconnection documentation which caaused delays in this project. The sales person advised our 1st payment would be due 90 days AFTER the system was in operation. THE SYSTEM IS NOT OPERATIONAL AND I AM BEING TOLD MY 1ST PAYMENT IS DUE NEXT WEEK ! I CAN NOT GET ION SOLAR TO RETURN MY PHONE CALLS, TEXT MESSAGES OR EMAILS ! I am not convinced going solar was a bad idea, but having ION SOLAR as the contractor has been an unbelievable frustration, DO NOT BELIEVE ANYTHING ION SOLAR PROMISES. Trying to terminate this fiasco would cost us over $3000 because we didn't terminate the agreement within 72 hours! We had no idea this is how we would be (mis)treated I will be contacting the Better Business Bureau and the Attorney General of New Mexico to report these business irregularities and fraudulant promoses. I doubt there is much that can be done for us, but I pray someone who might read this would be spared the frustration we have experienced. I dread to think ahead as to what other issues we will have to face after (IF) this system is ever active. Don't trust ION SOLAR !!!!!

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They did my panels after after a friend recommended them, as they’d used them for their home. I was happy until it came time to install, cancelations, delays, lies, scams. When they finally got installed they didn’t do the critter guard correct, $10,000 in damages, new equipment and cleanup later. Ion said ‘we guarantee our critter guard’. No effort to make it right, help, anything just a ‘sucks to suck’. I swore off ion after the 6 month installation and then that. Fast forward to this summer. I had bee on the market for a backup battery, ion now offered it and allegedly if I’d gone with another company it would void my warranties on the equipment (honestly would have been worth it at this point). I had an out of state sales rep contact me. We spent many hours chatting over the course of a few weeks about how reluctant I was to do business was with ION ever again, he wore me down. I have had nothing but issues since and it’s been 6 months and the battery still isn’t permitted and turned on. The community is terrible inside the company. I got an installation permit approval AFTER it was already installed. Ion called NV energy on my behalf for gold band removal, which I was told once they can’t do, but NV energy had a request on file, then ION canclled the appointment I made, made a new one and reschedule my appt, which I had to be home for. I had to take many days off of work and rearrange my schedule for ION to not show up, have the wrong paperwork, they showed up on unscheduled days, needed to get in the garage, told me vastly different information than anyone else at ion and then when I would call to get it squared away and nobody would have any idea what I was talking about. I’ve gotten a lot of ‘sorry, we are doing the best we can’ and yet still don’t have a operation battery, and no more progress to get it on. Save yourself the heart ache and use literally anyone else

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Originally I was thrilled with the installation and the lack of electric bills I had. However now at the 3 year mark I have nothing but remorse that I am locked into the service of this company. Half of my 15 solar panels quit working only 3 years after installation. No big deal right? 20 year warranty. Nope. The 2 year service warranty expired so my panels were off for over a month, with no notification from the system to inform me, and I got a bill from Xcel, and on top of that now have a 250 dollar service charge for them to come out and fix my only 3 year old solar panels. So the day rolls around, I take off work, netting me another loss of money only for the service tech to just flat out not show up. When I call to reschedule I'm told there is nothing they can do since it is 5 and the service place closes at 4 even though when I tried to reschedule the first time I called at 3:45 and was told I'd receive a call back through their automated system. When I raise this issue with the call lady I am told that my issue cant be elevated. So now I have no service date, after prepaying 250, and a broken 3 year old solar panel that I paid 30k dollars for. Extremely unsatisfactory service from this company.

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Where do I begin. Approximately 6 months ago started with solar quote. The sales agent messed up and didn’t include the battery as requested. Then a manager was able to make adjustments and get it included. Then fast forward 2 months later, they show up for install and do not talk to us about anything and do their own thing, resulting in less than optimal batter placement, and SURPRISE, they do NOT have what they need to complete project. Then a couple weeks later, more backholds. After finally a third site visit, we are told solar works. It was in fact not working. Then we find out they did not commission the battery for use and tell us to do it but they have to so a fourth encounter to our home and it is finally working. Downfalls continue, they processed our solar loan on the initial install date and we paid nearly $400 in interest for a non working system due to multiple failures. And we are told basically, sorry and good luck. I have met 5 year olds who run lemonade stands with better business integrity than this business. Next will be to notify the BBB of the injustice. If Ion shows up, simply do NOT engage. You will be your own project manager and get the run around until you are forced to be firm and stand your ground.

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They are a really good company for initial install, of you are going to add to your system just go with another company. They will come and install a whole new box on the outside of your house, and install a system that does not communicate with the old system. They are also terrible at communication. I never knew what was happening and every time I called the people I spoke to didn't know what was happening. They also will make appointments and never show up or call. So just save yourself the trouble and go with somebody else.

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I have been working with ION Solar for over seven months, and the experience has been nothing short of unacceptable. What should have been a straightforward process has turned into a cycle of delays, excuses, and poor communication. My solar system remains unconnected, and to make matters worse, the battery they installed turned out to be defective. Instead of enjoying the benefits of my investment, I am stuck waiting for verification and authorization to operate — a process that has dragged on far too long. Throughout this ordeal, ION Solar has cost me six full days of time off from work to accommodate appointments that consistently led nowhere. Each visit ended with another excuse and no progress. Despite the time, effort, and money I’ve invested, I still have a non-functioning system. The lack of accountability and professionalism from this company has made what should have been an exciting upgrade to my home into a source of stress and regret. I have repeatedly requested to speak with someone at the corporate level to address these ongoing issues and find a resolution, but every request has been ignored or dismissed. Their representatives make promises they never follow through on, leaving me to constantly chase updates, return calls, and push for answers that never come. It’s clear that once they have your business, customer care is no longer a priority. The customer service experience has been one of the most disappointing aspects. ION Solar’s representatives claim they want to make things right, yet their actions show the opposite. There is no urgency, transparency, or accountability for their mistakes. They don’t seem to care about the time I’ve wasted or the frustration of investing thousands of dollars into a system that doesn’t work. Their “local company with a proven track record” pitch is exactly what convinced me to sign, and I deeply regret believing it. If you value your time, money, and peace of mind, I strongly urge you to stay away from ION Solar. They have shown me nothing but delays, defective equipment, broken promises, and disregard for the customer. If you want to waste your resources and patience, then by all means, choose them. Otherwise, look elsewhere. I’m beyond disappointed and wish I had never signed the deal. #IONSolar #CustomerExperience #SolarPanels #DefectiveBattery #DoBetter #HomeownerWarning #WasteOfTime #AccountabilityMatters

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My in-laws (retired, fixed income, non-technical) signed up for a $52K system that at full production doesn't meet more than 60% of their normal consumption. The response from Ion Solar was that they are not the cheapest nor the most expensive, and they could have shopped around if the price was too high. No response to the improper sizing of the system. The system has 20 panels and a standard Enphase controller.

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