Jason L | Johnstown, Colorado | 11/25/2025
Horrible Experience
Where do I begin. Approximately 6 months ago started with solar quote. The sales agent messed up and didn’t include the battery as requested. Then a manager was able to make adjustments and get it included. Then fast forward 2 months later, they show up for install and do not talk to us about anything and do their own thing, resulting in less than optimal batter placement, and SURPRISE, they do NOT have what they need to complete project. Then a couple weeks later, more backholds. After finally a third site visit, we are told solar works. It was in fact not working. Then we find out they did not commission the battery for use and tell us to do it but they have to so a fourth encounter to our home and it is finally working. Downfalls continue, they processed our solar loan on the initial install date and we paid nearly $400 in interest for a non working system due to multiple failures. And we are told basically, sorry and good luck. I have met 5 year olds who run lemonade stands with better business integrity than this business. Next will be to notify the BBB of the injustice. If Ion shows up, simply do NOT engage. You will be your own project manager and get the run around until you are forced to be firm and stand your ground.
Jon | Las Vegas, Nevada | 11/10/2025
Good for initial not add on
They are a really good company for initial install, of you are going to add to your system just go with another company. They will come and install a whole new box on the outside of your house, and install a system that does not communicate with the old system. They are also terrible at communication. I never knew what was happening and every time I called the people I spoke to didn't know what was happening. They also will make appointments and never show up or call. So just save yourself the trouble and go with somebody else.
Bee Rouser | New Braunfels, Texas | 11/05/2025
DONT USE ION SOLAR PLEASE!!!!
I have been working with ION Solar for over seven months, and the experience has been nothing short of unacceptable. What should have been a straightforward process has turned into a cycle of delays, excuses, and poor communication. My solar system remains unconnected, and to make matters worse, the battery they installed turned out to be defective. Instead of enjoying the benefits of my investment, I am stuck waiting for verification and authorization to operate — a process that has dragged on far too long. Throughout this ordeal, ION Solar has cost me six full days of time off from work to accommodate appointments that consistently led nowhere. Each visit ended with another excuse and no progress. Despite the time, effort, and money I’ve invested, I still have a non-functioning system. The lack of accountability and professionalism from this company has made what should have been an exciting upgrade to my home into a source of stress and regret. I have repeatedly requested to speak with someone at the corporate level to address these ongoing issues and find a resolution, but every request has been ignored or dismissed. Their representatives make promises they never follow through on, leaving me to constantly chase updates, return calls, and push for answers that never come. It’s clear that once they have your business, customer care is no longer a priority. The customer service experience has been one of the most disappointing aspects. ION Solar’s representatives claim they want to make things right, yet their actions show the opposite. There is no urgency, transparency, or accountability for their mistakes. They don’t seem to care about the time I’ve wasted or the frustration of investing thousands of dollars into a system that doesn’t work. Their “local company with a proven track record” pitch is exactly what convinced me to sign, and I deeply regret believing it. If you value your time, money, and peace of mind, I strongly urge you to stay away from ION Solar. They have shown me nothing but delays, defective equipment, broken promises, and disregard for the customer. If you want to waste your resources and patience, then by all means, choose them. Otherwise, look elsewhere. I’m beyond disappointed and wish I had never signed the deal. #IONSolar #CustomerExperience #SolarPanels #DefectiveBattery #DoBetter #HomeownerWarning #WasteOfTime #AccountabilityMatters
Rob Williams | Lebanon, Oregon | 11/03/2025
Expensive system that doesn't meet more than 60% of Consumption
My in-laws (retired, fixed income, non-technical) signed up for a $52K system that at full production doesn't meet more than 60% of their normal consumption. The response from Ion Solar was that they are not the cheapest nor the most expensive, and they could have shopped around if the price was too high. No response to the improper sizing of the system. The system has 20 panels and a standard Enphase controller.
Nc | Littleton, Colorado | 10/30/2025
One of the worst
Paying almost double what I was prior to installation. Terrible company, poor communication, poor sizing, poor everything. One of the worst experiences I've ever had.
Alex Schuler | Henrico, Virginia | 10/16/2025
Super Easy
I don’t usually write reviews, but Ion Solar definitely earned this one. Someone from their team first knocked on my door and explained what they were doing in the neighborhood. They were super polite, not pushy at all, literally just explained how the process would work and if I was interested. A few days later, their specialist came by to walk me through the details, showed me the savings, and answered every question I had (which was a lot). Everything made sense financially, and there was zero pressure to make a quick decision. The savings were so good that there was no reason to wait! Once I decided to move forward, the whole process was impressively smooth. The communication was great. They kept me updated at every step, handled all the paperwork, and the install was done shortly after no complications. The crew showed up when they said they would, worked efficiently, and cleaned up everything before they left. Everything from the initial interaction at my front door to the install was exactly how they said it would go. The panels look great, better than I ever thought they would and my first month’s electric bill is already way lower than before. If you’re even thinking about going solar, I’d highly recommend Ion Solar, a genuinely great experience all around.
Ashley | Glen Allen, Virginia | 10/10/2025
My experience with Ion has been nothing but exceptional! Between the stellar project manager, Emily, and the entire install team, I had been nothing short of happy. Highly recommend!
Spud | Colorado Springs, Colorado | 10/09/2025
Great solar company
Everything from the quotes, permitting process, and installation was seamless. They took care of everything and provided me with every bit of information I could ever want. They communicated through every step and answered every question. I highly recommend.
Bruce stogdill | Norfolk, Virginia | 10/09/2025
Don't do it
The tax credit was a total scam.What they produced was a total scam two hundred eighty five dollars a month for the solar panels and still paid two hundred dollars for electric
Lori | Richmond, Virginia | 10/09/2025
Easy, Fast, Honest — Highly Recommend
I had several companies assess my home for solar panels and batteries. I owned solar in another state and knew exactly what I wanted. I chose ION for a few reasons: no subcontractors, American-made equipment, and they took care of everything! Great communication throughout the process and after installation. My project manager was always responsive and made sure I understood my options and what to expect.
