ION Solar

This company has been a mess since we signed on the dotted line. Delays, miscommunications, and insufficient time to complete the work due to overbooking contractors from out of state. We should have been done by January and we are in March and still waiting for them to finish the final detail work they agreed to do. For the actual installation they gave us a morning time frame. When we called in the afternoon to ask where they were we were told that the original time they gave us was "mountain time" (we live on the East Coast). When they did show the crew had clearly been working hard and tried to get everything done but since they didn't show until later afternoon (for our morning appointment) they ran out of sunlight. At one point they were trying to use flashlights to see the roof and do the work. Unsafe for them and a good way to have poor installation. They had to come back the next morning (wanted to come at 5 am but we wouldn't let them hammer and bang at that time due to neighbors). They were unable to fully clean up due to making their flight (or so we were told). The latest example is they were coming to paint a part they missed originally. Told us someone had to be there so I stayed home. In that 7-10 am window I saw no one. Stayed home just in case someone came later. Next working day I received a text message saying they came but it was too cold so they want to make another appointment but this time no one has to be home. Then why did I need to be home the first time? There are other instances of miscommunication, delays, etc. I get some of these frustrations are minor, but the consistency of them is the issue. In their favor, they have been paying the loan until it gets set up since it is their fault it hadn't been yet. They send multiple text messages and emails and every interaction seems to be followed up with a robotic call/text asking for a performance review. When we have expressed frustration we get a "sorry for the frustrations" but no action to ensure they will not happen again.

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I’ve had my system with ION Solar for over a year now and I’m very happy with it. I financed the system, and the process was smooth and easy to understand. The installation was professional, and everything looks great. Best of all, I’ve had no bills with NV Energy since it’s been running. Definitely recommend ION Solar to anyone thinking about going solar.

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Couldn’t be more pleased with my experience with ION. The sales rep was knowledgeable and pleasant to work with. I got updated during the permitting process while the company took care of the permits and approvals for me. I was installed right around the 30 day mark after signing. I’m seeing $18 power bills as promised. I would definitely recommend going solar in Vegas instead of paying an increasing NV Energy bill and specifically ION.

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They delivered on everything that they promised. From the start when we met with Joe Pickens to the installation which was completed by Ruben’s crew we were impressed with their knowledge and service. We installed a 12kw system (signed on December 16th and installed on January 18th) and it was just turned on last week. Super smooth! They delivered as promised!!

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First- sales guy and estimator tells me they can run wires through the roof - installer says no way. They were wrong. 2nd- Installer says they need to dig a trench and the estimator didn't do the plans right..... delay. 3rd- panels on my roof for almost 2 months and it's still not connected. They won't finish the job 4th- they have NO Showed me at least 5 times now. Do not trust them. Buy from someone in a dark alley. They are likely more trustworthy.

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Slow, unreliable, and low quality labor network for installation. Process started at the end of June, had approval from the city on 01-Aug., after multiple reschedules the panels were installed a couple months later, they had issues, after multiple trouble shooting visits, it seems like they started producting power on 23-Jan. 2026. 6 Months from city approval to system generating power seems like a long time; afterall, whole houses get built is half that time. So, have I been paying for both the solar loan and the utilities? Yes, for a couple months I've been paying both bills. Hopefully, the delayed install doesn't impact my tax credit. If you're into speed, quality, or saving money you should move onto the next company on your list. If speed, quality, and saving money isn't important to you, then your values align and ION is your company. After the system started producing power, the app. that is provided to monitor usage is out of date and doesn't work with updated Android operating system. Since I'm complaining, I'd point out that they want an adult at home for all visits (which is reasonable), but when you're looking at approx. 8 visits and all of those got rescheduled a minimum of 1 time, you're looking at taking 16+ days off work to be ready for the system to be installed. This is fine if you don't work or work from home, but if you have a job, this is considered inconvenient.

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My experience with ION solar began in August 2024. To start with there have been major delays on the entire project, from scheduling inspection of my roof, being told I needed a new roof then wait 4 months for that to happen, then wait another 3 months for the solar panels to be installed, then another 5 months for the electrical service to be added on the outside of my house. I had to have both my electrical panels in the house upgraded that took over 6 months. Once that was completed. ION solar came back ran a tempary line from my old meter to the new site for the new meter( that was 5 months ago) It all passed inspection, YEAH I though it was finnaly over but as of today 1/16/2026 project is still not complete. 18 months of being totally let down. And the last part I have been making payment for 6 months,

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We contracted with ION Solar to install a solar system and battery backup on my house on 7/8/25. As of 1/7/25, the project has not been completed or energized. They have now no call/no showed 3 appointments to finish the work and energize the system. Despite my repeated attempts to keep the project moving and get the work completed, ION Solar has stopped responding to me. The box that is supposed to contain our solar meter has been covered with a sheet of cardboard for nearly a month now (pictured) because they have not come to complete the work or have it inspected. We are proceeding with a project abandonment complaint through NMRLD's Construction Industries Division, as well as with our financing company, and the guarantor of their surety bond in New Mexico.

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Our residential solar project began in July 2025. ION Solar had been persistant in follow-up contact to our initial solar inquiry. Today is January 5, 2026. There have been delays, deception, disapointment to no end. The solar panels were installed PRIOR to ION Solar receing permission from our electric provider to do so. ION Solar failed to submit interconnection documentation which caaused delays in this project. The sales person advised our 1st payment would be due 90 days AFTER the system was in operation. THE SYSTEM IS NOT OPERATIONAL AND I AM BEING TOLD MY 1ST PAYMENT IS DUE NEXT WEEK ! I CAN NOT GET ION SOLAR TO RETURN MY PHONE CALLS, TEXT MESSAGES OR EMAILS ! I am not convinced going solar was a bad idea, but having ION SOLAR as the contractor has been an unbelievable frustration, DO NOT BELIEVE ANYTHING ION SOLAR PROMISES. Trying to terminate this fiasco would cost us over $3000 because we didn't terminate the agreement within 72 hours! We had no idea this is how we would be (mis)treated I will be contacting the Better Business Bureau and the Attorney General of New Mexico to report these business irregularities and fraudulant promoses. I doubt there is much that can be done for us, but I pray someone who might read this would be spared the frustration we have experienced. I dread to think ahead as to what other issues we will have to face after (IF) this system is ever active. Don't trust ION SOLAR !!!!!

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They did my panels after after a friend recommended them, as they’d used them for their home. I was happy until it came time to install, cancelations, delays, lies, scams. When they finally got installed they didn’t do the critter guard correct, $10,000 in damages, new equipment and cleanup later. Ion said ‘we guarantee our critter guard’. No effort to make it right, help, anything just a ‘sucks to suck’. I swore off ion after the 6 month installation and then that. Fast forward to this summer. I had bee on the market for a backup battery, ion now offered it and allegedly if I’d gone with another company it would void my warranties on the equipment (honestly would have been worth it at this point). I had an out of state sales rep contact me. We spent many hours chatting over the course of a few weeks about how reluctant I was to do business was with ION ever again, he wore me down. I have had nothing but issues since and it’s been 6 months and the battery still isn’t permitted and turned on. The community is terrible inside the company. I got an installation permit approval AFTER it was already installed. Ion called NV energy on my behalf for gold band removal, which I was told once they can’t do, but NV energy had a request on file, then ION canclled the appointment I made, made a new one and reschedule my appt, which I had to be home for. I had to take many days off of work and rearrange my schedule for ION to not show up, have the wrong paperwork, they showed up on unscheduled days, needed to get in the garage, told me vastly different information than anyone else at ion and then when I would call to get it squared away and nobody would have any idea what I was talking about. I’ve gotten a lot of ‘sorry, we are doing the best we can’ and yet still don’t have a operation battery, and no more progress to get it on. Save yourself the heart ache and use literally anyone else

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