ION Solar

Best craftsmanship, customer care, most knowledgeable, and the most genuine company out there! Glad we have Ion!

We had considered the idea since we moved, but we had never gotten any information from a trusted source. Eventually we had someone knock on our door and explained the basics to us. We were initially apprehensive since we normally look online if we need work done, but we figured worst case scenario we lose 20 minutes. I normally hate dealing with sales people at my job, but Randor ended up being such an easy person to work with. He was obviously knowledgeable about the more technical stuff in solar and did an awesome job explaining the process. He left his number with us the day we signed up, and although we haven't had any issues with the solar, he has always replied to me very quickly (almost concerningly so) when I had questions. Overall it has been a wonderful experience, and I'm extremely happy with my solar panels.

To whom it may concern, At the end of 2023 my sister told me about Ion solar deals that were happening to get people to switch to solar. We set up an appointment with a representative of Ion in which she told us about a REBATE of up to 30% of the cost for my solar system which could end at any time. Which turned out to be $22,500.00. She told us the payments will be around $275.00 a month in which my PGE bill was already approaching $215.00 month and an increase was coming in Jan. 2024. So the deal told to us is we pay the monthly payment which came out to $284.00 until our REBATE came back from the Feds with our taxes. All we had to do was to sign the REBATE over to Dividend (5th third bank) and our payment would not change for the length of the loan or we could keep the REBATE and our payment would go up to $400.00 plus a month. My wife and I talked and decided to do this. We went live in January 2024 and we have been very happy with the solar system. Our PGE bill is now $13.00 a month to keep hooked to grid. Turbo tax said i should be getting a letter from the IRS about the tax CREDIT in which we took to mean REBATE. We heard nothing about our REBATE from the IRS. I decided to go ahead and do our taxes for 2024 and see what comes up. Nothing came up on turbo tax so i figured it must be coming with my tax return. I got my tax return and no REBATE and nothing about it. So i decided to call turbo tax and make sure they did all on there end as far as filing paperwork for REBATE and i was informed there is no such thing as a tax REBATE. It is a tax CREDIT based on your tax liability in which means absolutely nothing to me as i know nothing about taxes. Come to find out we got a $5200.00 tax CREDIT last year in which we thought was President Bidens new tax package to help the middle class and a $2650.00 tax CREDIT this year but there is no $22,500.00 REBATE coming for me to sign over to Dividend. So now on 3/6/2025 when it is time to re-amortize my loan and i don't have $22,500.00 to sign over to Dividend, my payments are going to $400.00 plus a month and this is going to tap us for our monthly income. I called Ion and they told me they will file a complaint about the salesperson for telling us it was a REBATE and she will get a reprimand in her file. Now Dividend as far as i am concerned was in on this as they knew I was not getting $22,500.00 REBATE to sign over to them. It is in there words an (optional incentive payment) payed out of my pocket. I contacted Dividend and they told me they are trying to come up with some way of helping us so we don't have that $120.00 plus a month additional payment. So far they have come up with 3 months of half price payments and then back to $400.00 plus payments sooo no help. My wife and I are both 63 and she is on disability so this will affect our limited retirement monies and our ability to pay this amount each month. I am wondering how many other people this salesperson from Ion told the same thing in a year since our appointment and how many reprimands she has in her so called file. Duane Wrenn

I am extremely disappointed and feel misled by ION Solar. This has been the worst investment I have ever made. During the sales process, I was told that the solar system would virtually eliminate my high electricity bills, but that is not the reality. The Truth About the Bills: I was led to believe my utility bills would disappear. Instead, I am now paying $330 per month for the solar system plus an additional bill to Dominion Energy. In total, I am paying significantly more every month now than I was before spending $100,000 on this system. Misleading Tax Credit Information: The sales team told me I would receive an $18,000 'payment' from the government to apply toward the loan to keep my payments low. This was a lie. It is actually a tax credit that only applies to what I owe in taxes each year; I did not receive a check to pay down the system as they promised. Warning to Others: They explain one thing verbally and put something else in the paperwork. Do not trust their verbal promises about savings or government credits. This has been a total financial loss and a very deceptive experience.

Our frustration was due to dwindling communication. There was good communication at the beginning of the process not so much at the end our panels were installed on October 21. on December 23, we received notification that the process stole because the new meter box was installed incorrectly. The guidelines evidently required the box to be greater or equal to 10 inches away from the previous meter. It was too close on March 3 the box was finally moved on March 31. I called Mary at Pacific Power and she doesn't that she did not have it that time any acknowledgment from ion that the box had been moved adequately. On that same day March 31 she asked me to take a tape measure and measure the distance and take pictures of it. I took pictures and sent them in a text to Mary two days later we received permission to turn the unit on the last half of this process we did not receive very meaningful timely communication. I ended up calling Pacific Power five times in February just to figure out where we were now that it's all completed. I'm hopeful that it will work as well as they said it would my rating of three out of five would've been higher if we've had a little more consistent communication.

If your hiring process is this bad, with my experience, I can only imagine how the install process is. Interrogating a candidate is the best way to get rid of experience electricians and hiring the worse of the worse. With experienced in hiring personal and management, Installs from Solar Panels. Inverters and MPU. you have the most unprofessional HR hiring people I've seen. Recommend; do not work for this company.

Calls you from 100 different phone numbers. Spam spam spam spam spam.

We bought panels and went into service with Ion Solar on March 22, 2024. We paid for a 4,200 Watt system including 10 panels. We discussed that our roof would require replacement imminently, preferably in the next two to three months and that we were not interested in having to go through hurdles or extra costs to remove and replace the panels shortly after having them installed. We would rather wait, or go with a different company if this was not included. Our rep, McCallum Smith reassured us that this would be included and should not be a dealbreaker. Ion has not honored the lift and replace that was agreed-upon. After repeated calls and escalations, we have been told that a lift and replace would need to be listed in the contract and that they rarely do that, although we were told that it was Ion's policy. We received a quote on June 18th, 2024, asking for $3,990 to remove the panels we just had installed two months prior. The rep, McCallum, who told us to call him if any issues arose, has since been fired from Ion. His manager let me know that she does not even have jurisdiction in Texas and was unaware of him offering that. It was the only reason we signed when we did, or with Ion at all. The 'extras', which we were told the 'lift and replace' should have been included under, show lightbulbs and a thermostat (neither of which were asked for or ever received) and gives no indication that a service such as lift and replace would be included in there. Management/Customer Service has been repeatedly unhelpful after hours of phone calls. We even offered to buy more panels to make up for the inefficiency of what we were recommended. We cannot replace our roof (now more than a year overdue) without voiding the warranty on the panels, and we cannot add more panels without replacing the roof. We cannot afford to give 4000 more dollars for a lift and replace on top of a system that is already underserving our needs. I've spoken with 6 different people on the phone in a variety of positions and each time I've been asked to explain the entire situation over again. Twice I have been offered a quote for a full roof replacement in their confusion. Their response through the Better Business Bureau is below: "NO EMPLOYEE OR REPRESENTATIVE OF CONTRACTOR IS AUTHORIZED TO MAKE ANY PROMISE TO YOU THAT IS NOT CONTAINED IN THIS AGREEMENT (WHICH INCLUDES THE DESIGN AND INSTALLATION DOCUMENTS) CONCERNING COST SAVINGS, TAX BENEFITS, OR GOVERNMENT OR UTILITY INCENTIVES. YOU SHOULD NOT RELY UPON ANY PROMISE OR ESTIMATE THAT IS NOT INCLUDED IN THIS AGREEMENT." The sales tactic was dishonest and predatory, and was easily solved by any due diligence or transparency from our sales person, his manager (who let us know that most of what he told us was not correct to begin with), or any other Ion representative at any point during this process. Ion's policy thus far has been that (in short form) we should not have believed their sales person and now that we've signed, we're "out of luck"- so take their advice and *do not buy from any of their sales people directly*. Do not sign anything until every single thing has been addressed and put in a document, and record all of your conversations.

We bought panels and went into service with Ion Solar on March 22, 2024. We paid for a 4,200 Watt system including 10 panels. We discussed that our roof would require replacement imminently, preferably in the next two to three months and that we were not interested in having to go through hurdles or extra costs to remove and replace the panels shortly after having them installed. We would rather wait, or go with a different company if this was not included. Our rep, McCallum Smith reassured us that this would be included and should not be a dealbreaker. Ion has not honored the lift and replace that was agreed-upon. After repeated calls and escalations, we have been told that a lift and replace would need to be listed in the contract and that they rarely do that, although we were told that it was Ion's policy. We received a quote on June 18th, 2024, asking for $3,990 to remove the panels we just had installed two months prior. The rep, McCallum, who told us to call him if any issues arose, has since been fired from Ion. His manager let me know that she does not even have jurisdiction in Texas and was unaware of him offering that. It was the only reason we signed when we did, or with Ion at all. The 'extras', which we were told the 'lift and replace' should have been included under, show lightbulbs and a thermostat (neither of which were asked for or ever received) and gives no indication that a service such as lift and replace would be included in there. Management/Customer Service has been repeatedly unhelpful after hours of phone calls. We even offered to buy more panels to make up for the inefficiency of what we were recommended. We cannot replace our roof (now more than a year overdue) without voiding the warranty on the panels, and we cannot add more panels without replacing the roof. We cannot afford to give 4000 more dollars for a lift and replace on top of a system that is already underserving our needs. I've spoken with 6 different people on the phone in a variety of positions and each time I've been asked to explain the entire situation over again. Twice I have been offered a quote for a full roof replacement in their confusion. Their response through the Better Business Bureau is below: "NO EMPLOYEE OR REPRESENTATIVE OF CONTRACTOR IS AUTHORIZED TO MAKE ANY PROMISE TO YOU THAT IS NOT CONTAINED IN THIS AGREEMENT (WHICH INCLUDES THE DESIGN AND INSTALLATION DOCUMENTS) CONCERNING COST SAVINGS, TAX BENEFITS, OR GOVERNMENT OR UTILITY INCENTIVES. YOU SHOULD NOT RELY UPON ANY PROMISE OR ESTIMATE THAT IS NOT INCLUDED IN THIS AGREEMENT." The sales tactic was dishonest and predatory, and was easily solved by any due diligence or transparency from our sales person, his manager (who let us know that most of what he told us was not correct to begin with), or any other Ion representative at any point during this process. Ion's policy thus far has been that (in short form) we should not have believed their sales person and now that we've signed, we're "out of luck"- so take their advice and *do not buy from any of their sales people directly*. Do not sign anything until every single thing has been addressed and put in a document, and record all of your conversations.

We bought panels and went into service with Ion Solar on March 22, 2024. We paid for a 4,200 Watt system including 10 panels. We discussed that our roof would require replacement imminently, preferably in the next two to three months and that we were not interested in having to go through hurdles or extra costs to remove and replace the panels shortly after having them installed. We would rather wait, or go with a different company if this was not included. Our rep, McCallum Smith reassured us that this would be included and should not be a dealbreaker. Ion has not honored the lift and replace that was agreed-upon. After repeated calls and escalations, we have been told that a lift and replace would need to be listed in the contract and that they rarely do that, although we were told that it was Ion's policy. We received a quote on June 18th, 2024, asking for $3,990 to remove the panels we just had installed two months prior. The rep, McCallum, who told us to call him if any issues arose, has since been fired from Ion. His manager let me know that she does not even have jurisdiction in Texas and was unaware of him offering that. It was the only reason we signed when we did, or with Ion at all. The 'extras', which we were told the 'lift and replace' should have been included under, show lightbulbs and a thermostat (neither of which were asked for or ever received) and gives no indication that a service such as lift and replace would be included in there. Management/Customer Service has been repeatedly unhelpful after hours of phone calls. We even offered to buy more panels to make up for the inefficiency of what we were recommended. We cannot replace our roof (now more than a year overdue) without voiding the warranty on the panels, and we cannot add more panels without replacing the roof. We cannot afford to give 4000 more dollars for a lift and replace on top of a system that is already underserving our needs. I've spoken with 6 different people on the phone in a variety of positions and each time I've been asked to explain the entire situation over again. Twice I have been offered a quote for a full roof replacement in their confusion. Their response through the Better Business Bureau is below: "NO EMPLOYEE OR REPRESENTATIVE OF CONTRACTOR IS AUTHORIZED TO MAKE ANY PROMISE TO YOU THAT IS NOT CONTAINED IN THIS AGREEMENT (WHICH INCLUDES THE DESIGN AND INSTALLATION DOCUMENTS) CONCERNING COST SAVINGS, TAX BENEFITS, OR GOVERNMENT OR UTILITY INCENTIVES. YOU SHOULD NOT RELY UPON ANY PROMISE OR ESTIMATE THAT IS NOT INCLUDED IN THIS AGREEMENT." The sales tactic was dishonest and predatory, and was easily solved by any due diligence or transparency from our sales person, his manager (who let us know that most of what he told us was not correct to begin with), or any other Ion representative at any point during this process. Ion's policy thus far has been that (in short form) we should not have believed their sales person and now that we've signed, we're "out of luck"- so take their advice and *do not buy from any of their sales people directly*. Do not sign anything until every single thing has been addressed and put in a document, and record all of your conversations.

I had signed up with Ion Solar last year in May, they were extremely helpful and communicative with me, especially compared to other companies, until I signed a contract with them. It took 2 months for them to install my panels, July, after which is took them 6 months to actually get an electrician to hook them up. (7 electricians and 10 visits over the course of 6 months). Their communication was terrible, I was often left with no answers to my questions. I would have to reach out to the sales person to get any sort of response, as their service team would not respond to me or tell me they would get back to me and never respond. After 6 months and many complaints, multiple times submitting support tickets that I was never contacted about, I sent a scathing email to the sales person, even inquiring about somehow getting out of the contract, after which I was connected with a region manager who took over my communication. He was responsive and helpful, but after 8 months of waiting to get these panels installed and connected it was little and very late. It wasn't until this last February that the panels were finally approved to be turned on. I think if you are a lucky one, who Ion responds to, it might be worth it. However my experience was awful and I do not recommend to anyone looking for Solar panels.

This company has been a mess since we signed on the dotted line. Delays, miscommunications, and insufficient time to complete the work due to overbooking contractors from out of state. We should have been done by January and we are in March and still waiting for them to finish the final detail work they agreed to do. For the actual installation they gave us a morning time frame. When we called in the afternoon to ask where they were we were told that the original time they gave us was "mountain time" (we live on the East Coast). When they did show the crew had clearly been working hard and tried to get everything done but since they didn't show until later afternoon (for our morning appointment) they ran out of sunlight. At one point they were trying to use flashlights to see the roof and do the work. Unsafe for them and a good way to have poor installation. They had to come back the next morning (wanted to come at 5 am but we wouldn't let them hammer and bang at that time due to neighbors). They were unable to fully clean up due to making their flight (or so we were told). The latest example is they were coming to paint a part they missed originally. Told us someone had to be there so I stayed home. In that 7-10 am window I saw no one. Stayed home just in case someone came later. Next working day I received a text message saying they came but it was too cold so they want to make another appointment but this time no one has to be home. Then why did I need to be home the first time? There are other instances of miscommunication, delays, etc. I get some of these frustrations are minor, but the consistency of them is the issue. In their favor, they have been paying the loan until it gets set up since it is their fault it hadn't been yet. They send multiple text messages and emails and every interaction seems to be followed up with a robotic call/text asking for a performance review. When we have expressed frustration we get a "sorry for the frustrations" but no action to ensure they will not happen again.

Elijah was very professional. Showed up on time, answered all of my questions. Didn’t make me feel like he was selling me, it was more of a conversation. Took the time to address all of my doubts. And now the panels are on my house and look great! I would highly recommend Elijah and Ion Solar

I’ve had my system with ION Solar for over a year now and I’m very happy with it. I financed the system, and the process was smooth and easy to understand. The installation was professional, and everything looks great. Best of all, I’ve had no bills with NV Energy since it’s been running. Definitely recommend ION Solar to anyone thinking about going solar.

Couldn’t be more pleased with my experience with ION. The sales rep was knowledgeable and pleasant to work with. I got updated during the permitting process while the company took care of the permits and approvals for me. I was installed right around the 30 day mark after signing. I’m seeing $18 power bills as promised. I would definitely recommend going solar in Vegas instead of paying an increasing NV Energy bill and specifically ION.

They delivered on everything that they promised. From the start when we met with Joe Pickens to the installation which was completed by Ruben’s crew we were impressed with their knowledge and service. We installed a 12kw system (signed on December 16th and installed on January 18th) and it was just turned on last week. Super smooth! They delivered as promised!!

First- sales guy and estimator tells me they can run wires through the roof - installer says no way. They were wrong. 2nd- Installer says they need to dig a trench and the estimator didn't do the plans right..... delay. 3rd- panels on my roof for almost 2 months and it's still not connected. They won't finish the job 4th- they have NO Showed me at least 5 times now. Do not trust them. Buy from someone in a dark alley. They are likely more trustworthy.

Slow, unreliable, and low quality labor network for installation. Process started at the end of June, had approval from the city on 01-Aug., after multiple reschedules the panels were installed a couple months later, they had issues, after multiple trouble shooting visits, it seems like they started producting power on 23-Jan. 2026. 6 Months from city approval to system generating power seems like a long time; afterall, whole houses get built is half that time. So, have I been paying for both the solar loan and the utilities? Yes, for a couple months I've been paying both bills. Hopefully, the delayed install doesn't impact my tax credit. If you're into speed, quality, or saving money you should move onto the next company on your list. If speed, quality, and saving money isn't important to you, then your values align and ION is your company. After the system started producing power, the app. that is provided to monitor usage is out of date and doesn't work with updated Android operating system. Since I'm complaining, I'd point out that they want an adult at home for all visits (which is reasonable), but when you're looking at approx. 8 visits and all of those got rescheduled a minimum of 1 time, you're looking at taking 16+ days off work to be ready for the system to be installed. This is fine if you don't work or work from home, but if you have a job, this is considered inconvenient.

My experience with ION solar began in August 2024. To start with there have been major delays on the entire project, from scheduling inspection of my roof, being told I needed a new roof then wait 4 months for that to happen, then wait another 3 months for the solar panels to be installed, then another 5 months for the electrical service to be added on the outside of my house. I had to have both my electrical panels in the house upgraded that took over 6 months. Once that was completed. ION solar came back ran a tempary line from my old meter to the new site for the new meter( that was 5 months ago) It all passed inspection, YEAH I though it was finnaly over but as of today 1/16/2026 project is still not complete. 18 months of being totally let down. And the last part I have been making payment for 6 months,

We contracted with ION Solar to install a solar system and battery backup on my house on 7/8/25. As of 1/7/25, the project has not been completed or energized. They have now no call/no showed 3 appointments to finish the work and energize the system. Despite my repeated attempts to keep the project moving and get the work completed, ION Solar has stopped responding to me. The box that is supposed to contain our solar meter has been covered with a sheet of cardboard for nearly a month now (pictured) because they have not come to complete the work or have it inspected. We are proceeding with a project abandonment complaint through NMRLD's Construction Industries Division, as well as with our financing company, and the guarantor of their surety bond in New Mexico.

Our residential solar project began in July 2025. ION Solar had been persistant in follow-up contact to our initial solar inquiry. Today is January 5, 2026. There have been delays, deception, disapointment to no end. The solar panels were installed PRIOR to ION Solar receing permission from our electric provider to do so. ION Solar failed to submit interconnection documentation which caaused delays in this project. The sales person advised our 1st payment would be due 90 days AFTER the system was in operation. THE SYSTEM IS NOT OPERATIONAL AND I AM BEING TOLD MY 1ST PAYMENT IS DUE NEXT WEEK ! I CAN NOT GET ION SOLAR TO RETURN MY PHONE CALLS, TEXT MESSAGES OR EMAILS ! I am not convinced going solar was a bad idea, but having ION SOLAR as the contractor has been an unbelievable frustration, DO NOT BELIEVE ANYTHING ION SOLAR PROMISES. Trying to terminate this fiasco would cost us over $3000 because we didn't terminate the agreement within 72 hours! We had no idea this is how we would be (mis)treated I will be contacting the Better Business Bureau and the Attorney General of New Mexico to report these business irregularities and fraudulant promoses. I doubt there is much that can be done for us, but I pray someone who might read this would be spared the frustration we have experienced. I dread to think ahead as to what other issues we will have to face after (IF) this system is ever active. Don't trust ION SOLAR !!!!!

They did my panels after after a friend recommended them, as they’d used them for their home. I was happy until it came time to install, cancelations, delays, lies, scams. When they finally got installed they didn’t do the critter guard correct, $10,000 in damages, new equipment and cleanup later. Ion said ‘we guarantee our critter guard’. No effort to make it right, help, anything just a ‘sucks to suck’. I swore off ion after the 6 month installation and then that. Fast forward to this summer. I had bee on the market for a backup battery, ion now offered it and allegedly if I’d gone with another company it would void my warranties on the equipment (honestly would have been worth it at this point). I had an out of state sales rep contact me. We spent many hours chatting over the course of a few weeks about how reluctant I was to do business was with ION ever again, he wore me down. I have had nothing but issues since and it’s been 6 months and the battery still isn’t permitted and turned on. The community is terrible inside the company. I got an installation permit approval AFTER it was already installed. Ion called NV energy on my behalf for gold band removal, which I was told once they can’t do, but NV energy had a request on file, then ION canclled the appointment I made, made a new one and reschedule my appt, which I had to be home for. I had to take many days off of work and rearrange my schedule for ION to not show up, have the wrong paperwork, they showed up on unscheduled days, needed to get in the garage, told me vastly different information than anyone else at ion and then when I would call to get it squared away and nobody would have any idea what I was talking about. I’ve gotten a lot of ‘sorry, we are doing the best we can’ and yet still don’t have a operation battery, and no more progress to get it on. Save yourself the heart ache and use literally anyone else

Originally I was thrilled with the installation and the lack of electric bills I had. However now at the 3 year mark I have nothing but remorse that I am locked into the service of this company. Half of my 15 solar panels quit working only 3 years after installation. No big deal right? 20 year warranty. Nope. The 2 year service warranty expired so my panels were off for over a month, with no notification from the system to inform me, and I got a bill from Xcel, and on top of that now have a 250 dollar service charge for them to come out and fix my only 3 year old solar panels. So the day rolls around, I take off work, netting me another loss of money only for the service tech to just flat out not show up. When I call to reschedule I'm told there is nothing they can do since it is 5 and the service place closes at 4 even though when I tried to reschedule the first time I called at 3:45 and was told I'd receive a call back through their automated system. When I raise this issue with the call lady I am told that my issue cant be elevated. So now I have no service date, after prepaying 250, and a broken 3 year old solar panel that I paid 30k dollars for. Extremely unsatisfactory service from this company.

Where do I begin. Approximately 6 months ago started with solar quote. The sales agent messed up and didn’t include the battery as requested. Then a manager was able to make adjustments and get it included. Then fast forward 2 months later, they show up for install and do not talk to us about anything and do their own thing, resulting in less than optimal batter placement, and SURPRISE, they do NOT have what they need to complete project. Then a couple weeks later, more backholds. After finally a third site visit, we are told solar works. It was in fact not working. Then we find out they did not commission the battery for use and tell us to do it but they have to so a fourth encounter to our home and it is finally working. Downfalls continue, they processed our solar loan on the initial install date and we paid nearly $400 in interest for a non working system due to multiple failures. And we are told basically, sorry and good luck. I have met 5 year olds who run lemonade stands with better business integrity than this business. Next will be to notify the BBB of the injustice. If Ion shows up, simply do NOT engage. You will be your own project manager and get the run around until you are forced to be firm and stand your ground.

I had a solid experience with Ion Solar getting my new system designed, installed, inspected, and running. There were a few minor hiccups along the way, but nothing out of the ordinary and nothing that would ding a great rating. Thanks Ion Solar!

They are a really good company for initial install, of you are going to add to your system just go with another company. They will come and install a whole new box on the outside of your house, and install a system that does not communicate with the old system. They are also terrible at communication. I never knew what was happening and every time I called the people I spoke to didn't know what was happening. They also will make appointments and never show up or call. So just save yourself the trouble and go with somebody else.

I have been working with ION Solar for over seven months, and the experience has been nothing short of unacceptable. What should have been a straightforward process has turned into a cycle of delays, excuses, and poor communication. My solar system remains unconnected, and to make matters worse, the battery they installed turned out to be defective. Instead of enjoying the benefits of my investment, I am stuck waiting for verification and authorization to operate — a process that has dragged on far too long. Throughout this ordeal, ION Solar has cost me six full days of time off from work to accommodate appointments that consistently led nowhere. Each visit ended with another excuse and no progress. Despite the time, effort, and money I’ve invested, I still have a non-functioning system. The lack of accountability and professionalism from this company has made what should have been an exciting upgrade to my home into a source of stress and regret. I have repeatedly requested to speak with someone at the corporate level to address these ongoing issues and find a resolution, but every request has been ignored or dismissed. Their representatives make promises they never follow through on, leaving me to constantly chase updates, return calls, and push for answers that never come. It’s clear that once they have your business, customer care is no longer a priority. The customer service experience has been one of the most disappointing aspects. ION Solar’s representatives claim they want to make things right, yet their actions show the opposite. There is no urgency, transparency, or accountability for their mistakes. They don’t seem to care about the time I’ve wasted or the frustration of investing thousands of dollars into a system that doesn’t work. Their “local company with a proven track record” pitch is exactly what convinced me to sign, and I deeply regret believing it. If you value your time, money, and peace of mind, I strongly urge you to stay away from ION Solar. They have shown me nothing but delays, defective equipment, broken promises, and disregard for the customer. If you want to waste your resources and patience, then by all means, choose them. Otherwise, look elsewhere. I’m beyond disappointed and wish I had never signed the deal. #IONSolar #CustomerExperience #SolarPanels #DefectiveBattery #DoBetter #HomeownerWarning #WasteOfTime #AccountabilityMatters

My in-laws (retired, fixed income, non-technical) signed up for a $52K system that at full production doesn't meet more than 60% of their normal consumption. The response from Ion Solar was that they are not the cheapest nor the most expensive, and they could have shopped around if the price was too high. No response to the improper sizing of the system. The system has 20 panels and a standard Enphase controller.

Paying almost double what I was prior to installation. Terrible company, poor communication, poor sizing, poor everything. One of the worst experiences I've ever had.

I don’t usually write reviews, but Ion Solar definitely earned this one. Someone from their team first knocked on my door and explained what they were doing in the neighborhood. They were super polite, not pushy at all, literally just explained how the process would work and if I was interested. A few days later, their specialist came by to walk me through the details, showed me the savings, and answered every question I had (which was a lot). Everything made sense financially, and there was zero pressure to make a quick decision. The savings were so good that there was no reason to wait! Once I decided to move forward, the whole process was impressively smooth. The communication was great. They kept me updated at every step, handled all the paperwork, and the install was done shortly after no complications. The crew showed up when they said they would, worked efficiently, and cleaned up everything before they left. Everything from the initial interaction at my front door to the install was exactly how they said it would go. The panels look great, better than I ever thought they would and my first month’s electric bill is already way lower than before. If you’re even thinking about going solar, I’d highly recommend Ion Solar, a genuinely great experience all around.

My experience with Ion has been nothing but exceptional! Between the stellar project manager, Emily, and the entire install team, I had been nothing short of happy. Highly recommend!

Everything from the quotes, permitting process, and installation was seamless. They took care of everything and provided me with every bit of information I could ever want. They communicated through every step and answered every question. I highly recommend.

The tax credit was a total scam.What they produced was a total scam two hundred eighty five dollars a month for the solar panels and still paid two hundred dollars for electric

I had several companies assess my home for solar panels and batteries. I owned solar in another state and knew exactly what I wanted. I chose ION for a few reasons: no subcontractors, American-made equipment, and they took care of everything! Great communication throughout the process and after installation. My project manager was always responsive and made sure I understood my options and what to expect.

Terrible with scheduling. Long delays. Non existent customer service. After the panels were installed they left. I paid them in full. 4 weeks later they scheduled the final electrical inspection which FAILED because Ion decided not to install the required grounding, which is not a big job. They just told me it was "good enough" and they left. After the failed inspection they have not responded to any email or phone call regarding completing the job. Zero response. I've scheduled for a real electrician to come finish the job. I'll have to pay for that of course. I'm taking over the project as they are not capable of doing it. I need to get this done by the end of 2025. I'll most likely take them to small claims court for failure to fulfill the contract obligations and my costs to finish the job. DO NOT HIRE ION. They are scattered, and have terrible management. NO Customer service.

We thought we picking the right solar company to install our solar panels, BOY, WERE WE WRONG! We got swindled by "a used car salesman" John Hensch. He made promises and grade A service and it's been a lie from the moment they came out of his mouth! Costumer Service? ION does not have it! From the moment we scheduled the install was the beginning of your nightmare with ION. ION does not communicate with any of their departments. Scheduling was a complete mess. Day of installation the "custom" panels did NOT work! Hours and hours of trouble shooting and still could not get them to work. It took TWO weeks for ION to send out someone to repair them. The crew they sent out to repair the panels one of their employees was high/intoxicated. After another 5 hours of troubleshooting ION still could not fix the panels. Fairfax County inspector came today to look at the install and FAILED ION for having panels that did NOT work. ION promised a new team to repair, and they are a no show! When we called ION they said they would have someone out sometime this afternoon, no I am sorry for the inconvenience, or you are a priority!

ION mistakenly initiated two loan applications for us for our solar panels. We wanted to have both my name and my husband's name on the loan. The initial financing company we applied with could not put both of us on the loan, so we switched financing 4 days after that to a different lender. According to our Account Manger, Jasmine Cabezas, our sales rep, David Abrams, never notified her of the lender change. When our panels were finally installed in July, we received notification from the original lender that we needed to do a welcome call for our loan. We called and realized it was the wrong loan company, and immediately called ION. After two months of constant phone calls, text messages, and emails with ION Customer Service and the loan company, and after assurances from our sales rep that a new loan application would be put in to allow both myself and my husband to be on the loan, we were told today that it could not be done. David Abrams is incredibly dishonest and never owned up to his mistake. We could not get in touch with anyone at ION outside of finally talking to our account manager in early September. We were repeatedly told we would receive a call back within x amount of hours, and repeatedly never received a call. This company reinforces the stereotype of terrible, dishonest salespeople. 100% regret going with ION.

Panels were installed in May. It's the end of August and they have failed second inspection. Still no resolution. No one answers the phone and communication is non-existent.

Explained everything and all the energy and financial benefits, kept me fully up to date on all progress. Great staff and team members. Highly recommend.

It took 11 months to install from start to finish after I was told it wouldn't be more than 4 months. From the day I signed, I had problems. Engineer dept didn't include shutoff switch to the county after they included them in the plans sent to me. Inspections scheduling told me to be here all day knowing inspectors were not coming. Installation installed equipment that was not supposed to be installed, (again, in the plans). Every dept had problems until I got with Matthew Santiago who go the project to completion. Then I got to the Finalization team who is supposed to get me all my rebate paperwork to submit to state. All the paperwork was blank and that was a whole other ordeal. I will give this advise. Don't use this company!

We are 9 months in from the start of my project and nothing has been started on my home. I signed a contract in November 2024 and was told the project would probably be installed by the end of the year. It's August 2025. The project includes an electric panel upgrade and solar panels. There is no way to call anyone directly. Most requests for calls are ignored or they tell you they cannot. They have 20 different people working independently of one another, no single source contact or project manager. After going back and forth on the design for 4-5 months they finally listened to my request and drew something up that i would approve. I had to file a BBB complaint before they made anything happen. Then we wait for permits, and yes that process can take awhile, and i was patient checking in after weeks of no communication for updates. I finally received an email saying everything was in order and we scheduled the panel upgrade one day and the solar panels another day per my request to streamline my ability to provide them access to the attic and basement while restraining the pet access around their work environments. The day of the electric panel work they told me the power would be out the entire day so I made preparations to work from home without electricity, rearranged my schedule to accommodate not being in the office, pack a cooler and meals, and came up with a plan for the pets. Everyone shows up, but all the proper permits were not prepared by Ion so the energy company refused to comply and left. Nothing was completed that day, the PM at Ion never reached out to discuss, and I had to call their 800 number and sit on hold for a half hour to be told there was nothing they could do and they would need some time to reschedule but it's gonna be a few months because they are booked up.

Ion’s major sales pitch is claiming you will be grandfathered into one to one net metering for 25 years with Pacific Power. This is a blatant lie. There will be no language discussing duration or protection of any sort in your Pacific Power contract. Pacific Power is beholden to the Public Utility Board regarding net metering. Ion is making false claims to make the sale.

Our panels and electrical modifications were completed in 8 hours. Our panels were active immediately upon installation! Dan Van Dam served as an informative and friendly mediator in the process.

We had a great experience with ION Solar. They took care of all the paperwork with the energy company, the city, and our HOA so we didn't have to. They weren't pushy, which is a quite different than a lot of other people that approached us. The installation went really fast. We're happy with our choice to go with them.

Quick and easy. No complaints

My experience with Ion Solar has been an absolute disaster, and I strongly advise against using their services. What should have been a straightforward second solar installation has turned into a three-month-long nightmare of incompetence, poor communication, and unresolved issues. Our ordeal began in early May with the first of many rescheduled appointments due to "unavailable parts." The actual installation started on May 13th, only for the crew to realize they had the wrong size breaker box after working all day. This was the beginning of a frustrating cycle of canceled appointments, often with little to no notice. We were repeatedly asked to prepare for a significant power outage that never happened, causing major disruptions to our schedules and my wife's business, which she runs from our garage. The communication has been abysmal. Despite having pre-approved HOA documents, we received redundant requests for them. A senior project manager was assigned to our case, but this has not improved the situation. She has canceled appointments, sent irrelevant texts, and even referenced the wrong solar company on multiple occasions. Her proposed solution to our significant inconvenience was a meager gift card for dinner. To make matters infinitely worse, we recently discovered that our existing solar panels were turned off on May 14th, the very first day the Ion crew was on-site. This means that during the hottest months of the year, we have been without our primary source of solar energy, leading to an unexpectedly high utility bill. When I brought this to the project manager's attention, she had the audacity to claim it was my fault for not noticing sooner. As of today, July 14th, our new solar panels are still not installed. Our garage has been left with large, unrepaired holes in the drywall and cracked stucco from the work that was done. We chose Ion Solar for a second time because our first experience was so positive. This time, however, has been a complete and utter failure on every level. The lack of planning, poor execution, and dismissive customer service are appalling. These last three months have been hell. Do not make the same mistake we did. Do not use Ion Solar.

I deeply regret ever signing a contract with Mona Lee Inc. On November 10, 2024, I hired and paid them $60,000 to install a 24kW roof-mounted solar system on my home — including 60 LONGi 400W panels, 3 Tesla inverters, and all the necessary electrical upgrades. The system was supposed to come with a 25-year warranty, and the inverters were warrantied for 12.5 years. Fast forward to March 2025: Mona Lee told me the installation was complete and demanded final payment. But when I checked the system performance through the Tesla app, it was clearly underproducing. We’d done our homework, and it was obvious something was wrong — especially compared to our neighbors’ much smaller systems that were generating far more power. At first, Mona Lee insisted there was no issue, but after we pushed back with data, they finally admitted one of the three inverters wasn’t working. Tesla eventually fixed it remotely, and the system started working properly — for about 60 days. Then, in late May, the system performance dropped off a cliff — down to 60% production. Once again, we reached out to Mona Lee. This time they shoved us toward Tesla’s app-based support, which is nothing but frustrating, automated AI troubleshooting. After wasting time with that, we asked for real help and got tossed back and forth between Tesla and Mona Lee. From May 30 onward, it’s been a circus of excuses and empty promises. I was told a tech would be sent “ASAP.” Then they told me it would be “2–3 days.” Then “we’re escalating the issue.” Then… nothing. As of July, no technician has ever come, and my system — a massive, expensive investment — has now been mostly non-functional for nearly two months. I’ve sent multiple follow-up emails, including a registered letter to their corporate office. All of it has been ignored. Bottom line: Mona Lee Inc. takes your money, installs faulty equipment, and disappears the moment there’s a problem. They blame Tesla, deflect responsibility, and offer zero accountability for the system they designed, installed, and guaranteed. My system worked for less than 20% of the time it’s been installed, and I’ve been completely abandoned. If you value your time, money, or sanity, do not do business with Mona Lee Inc. I wouldn’t trust them to install a lightbulb, let alone a solar system.

the whole crew did an excellent job on installing the solar panels I recommend putting solar panels on your house. If I moved I’d do it again.

My experience with ION and Carson have been amazing. The level of communication from the presales process to installation was flawless. I was kept up to date on everything that was being done and the team was very flexible with re scheduling.

The whole team moved quickly to deliver my install in just 3 weeks!