Review for ION Solar

01/26/2026
Warren Williamsburg, VA

Slow, unreliable, and low quality labor network for installation

Slow, unreliable, and low quality labor network for installation. Process started at the end of June, had approval from the city on 01-Aug., after multiple reschedules the panels were installed a couple months later, they had issues, after multiple trouble shooting visits, it seems like they started producting power on 23-Jan. 2026. 6 Months from city approval to system generating power seems like a long time; afterall, whole houses get built is half that time. So, have I been paying for both the solar loan and the utilities? Yes, for a couple months I've been paying both bills. Hopefully, the delayed install doesn't impact my tax credit. If you're into speed, quality, or saving money you should move onto the next company on your list. If speed, quality, and saving money isn't important to you, then your values align and ION is your company. After the system started producing power, the app. that is provided to monitor usage is out of date and doesn't work with updated Android operating system. Since I'm complaining, I'd point out that they want an adult at home for all visits (which is reasonable), but when you're looking at approx. 8 visits and all of those got rescheduled a minimum of 1 time, you're looking at taking 16+ days off work to be ready for the system to be installed. This is fine if you don't work or work from home, but if you have a job, this is considered inconvenient.