12/16/2025
Ion is trash
Las Vegas, NV
They did my panels after after a friend recommended them, as they’d used them for their home. I was happy until it came time to install, cancelations, delays, lies, scams. When they finally got installed they didn’t do the critter guard correct, $10,000 in damages, new equipment and cleanup later. Ion said ‘we guarantee our critter guard’. No effort to make it right, help, anything just a ‘sucks to suck’. I swore off ion after the 6 month installation and then that. Fast forward to this summer. I had bee on the market for a backup battery, ion now offered it and allegedly if I’d gone with another company it would void my warranties on the equipment (honestly would have been worth it at this point). I had an out of state sales rep contact me. We spent many hours chatting over the course of a few weeks about how reluctant I was to do business was with ION ever again, he wore me down. I have had nothing but issues since and it’s been 6 months and the battery still isn’t permitted and turned on. The community is terrible inside the company. I got an installation permit approval AFTER it was already installed. Ion called NV energy on my behalf for gold band removal, which I was told once they can’t do, but NV energy had a request on file, then ION canclled the appointment I made, made a new one and reschedule my appt, which I had to be home for. I had to take many days off of work and rearrange my schedule for ION to not show up, have the wrong paperwork, they showed up on unscheduled days, needed to get in the garage, told me vastly different information than anyone else at ion and then when I would call to get it squared away and nobody would have any idea what I was talking about. I’ve gotten a lot of ‘sorry, we are doing the best we can’ and yet still don’t have a operation battery, and no more progress to get it on. Save yourself the heart ache and use literally anyone else
System size (kW): 22000
Year installed: 2023