Green Power Energy

Mixed experience

Their prices are competitive, but they overshot their installation and approvals deadlines by 7 months. The contract was signed in oct 2022, they didn’t do the design work until January. And installation didn’t happen until February 2023. I can understand that they were short staffed and behind, but even after that, it took repeated reminders from me to get them to submit the appropriate approval requests, constant follow ups, dealing with failed inspections, and now in June we got approvals, but it will take another month to coordinate the activation of the panels. I get that towns and Eversource are slow for their approvals, but I have friends who went with Sunrun at the same time last Oct and were activated by March 2023. Do these larger companies get a higher priority with the towns and Eversource?maybe, but more diligence from them could have shorten this duration.

Ask for updates frequently

The product is excellent but you have to stay on top of your project. If you don’t hear from the company regarding your project, ensure to call and get updates. My project started in August and was not installed until March. The office staff is excellent to work with.

Very professional, but some logistical issues

GPE was the most professional of the multiple installers I received quotes from. I am happy with the quality of their work (so far, knocking on wood!). However, my install ran into several issues that resulted in VERY lengthy delays. I was promised a 4-5 month install process from contract signing. It ended up taking 10+ months. We encountered 2 issues that I have problems with: 1. They installed the incorrect panels. Same brand but different model. I was lucky to have caught this (only because my warranty certification showed a model # different from the one on my contract), and after discussing it with their staff (and President), they rectified the problem by giving a new price commensurate to the energy production lost due to smaller capacity panels. 2. GPE submitted the proper permit applications to the town and to PSEG. However, the approval process was taking longer than usual, so I asked GPE multiple times to follow up with PSEG - which they said that had. This turned out to be a lie, since months later we learned that the reason for the delay was because PSEG had actually misplaced my application. I understand that it wasn't GPE's fault that PSEG lost the application. But 2 months of delays could have easily been avoided if GPE had simply followed up with PSEG as I asked. The fact that they lied to me about following-up with them made it even more upsetting. I asked for some recourse, but they refused since they said it was PSEG's fault for losing the initial application. In the end, I've been happy with every interaction I've had with GPE, even when discussing the above problems, as they are very professional and seem like they have solid back-office support. The quality of their installation work seems very good as well. However the above issues (particularly #2) left a sour taste.