Go Solar Group

DO NOT USE THIS COMPANY!! They only install the systems and then if there are any problems they pass them off to Titan Solar in Mesa, AZ. My inverter has been down since April and I have been attempting to get it fixed since the beginning of May. Titan sent a technician on June 21 who had no clue how to fix the inverter. He said he would call me to reschedule and I have never heard back. I am sending an email every week to GoSolar and all I get are promises and apologies. My NV Energy bill for electricity was $13.84 in August of 2021 and in August of 2022, because the inverter is not working, it was $150.72.

Go Solar lied about the entire roof being under a million dollar umbrella and that they would clean panels from snow (no). We were supposed to get a $2000 rebate but Go Solar made us wait over a year to install after signing a huge 20 year contract in lawyer talk. We did not get rebate since Go Solar took soon long to install! I designed to roof specifically for solar and spoke to Go Solar to have the 16 panel array installed horizontal but they did not. They ripped it off and placed them in the correct orientation (after complaining months). Then later roof leaked where "Go Solar" had patched the mistake BUT did not want to fix it (had to call for months)! Now panels shut off. I noticed five weeks ago and told them then (could have been off longer?). You must hound them to do anything multiple times. No solar helping now in these long sunny solar days. May disconnect as Go Solar is in breech of contract. Go Solar is too huge to care for it's customers and they do not care about you after you sign their devious contract.

We had solar panels installed a month ago. The whole process from the initial sale to the installation and greenlight from NV energy to use took 4 months, granted Covid lockdown did not help, but we had no communication from GoSolar during that time regarding timing, next step etc., we had to chase them down, literally, the person who came selling the system never answered his phone or returned calls – ones the sale was done he became MIA – then there were a couple of people involved for payment and signature of contract, each with a very specific task so not able to answer any question outside they tiny area of ‘expertise’! Then we found out that Tesla was offering a more powerful system at half the price… So if you are contemplating installing solar panels, it is a great idea, but make sure you do you homework and check the competition, GoSolar is overpriced and the customer service is lousy. I would not recommend them.

In summary: System installed January 2020 The good part: Great equipment, installation, system performance The bad part: Unresponsive, poor support and follow-up First off, I am truly happy I had the system installed. The quality of the equipment is first rate and works well together as an integrated system. The expertise of the crew while they were here at the house installing the system was satisfying to watch. They answered any question I had in a fast and thorough manner. The performance of the system is incredible, especially now in the April/May time frame with the higher sun angles and better weather. My expectations have been met and exceeded. This part of the experience I would rate five stars out of five stars. But trying to get support and follow-up after the system had been installed has been frustrating and not satisfying. It took several voicemail calls just to get the password so I could monitor the Solar Edge inverter via a web link. Go Solar never did provide the instructions or password to activate the Solar Edge app on my phone. I quit asking after those previously mentioned calls. The technician told me there is a cell card in the inverter so I assume that capability exists. Also, you never get a live person when you call the local Reno number; it always goes to voicemail. Email goes unanswered too. The crew left a displaced roofing tile on the back slope of the roof when they installed the panels. I don’t have a ladder tall enough to get onto the roof to retrieve the tile myself and left a voicemail asking the company to come back and get it. Nothing ever happened. My house has a hidden access to the attic crawlspace. We didn’t know that until after I authorized the crew to cut through a sheet rock wall to get into said crawlspace. The hole isn’t that big and I was assured it would be fixed when the crew left. They never fixed it. I called once and left a voicemail about it. No response. I have since patched the hole. It wasn’t a big deal and I was willing to do it myself in the first place, but the crew said they would do it and then didn’t. If the crew couldn’t or wouldn’t patch the hole, they should have said so up front. I would rate the post system installation support as one or two stars out of five. I sent this review directly to the company first before posting it publicly. I have yet to hear from them in any fashion after more than a week. It appears they are not interested in providing any backup support or customer service once they have your final payment. Have photovoltaic installed at your house. Just don’t hire this company do the work.

We installed the solar system on our south facing garage and it has been simply amazing our power bill on a monthly averaging plan was running to $89.00 per month before the systems was installed. After the installation our highest bill was $32.00 and that month we had 90% clouds, rain and snowI have switched to all battery powered yard tools and snowblowers. Last month we generated 175 kWh over our monthly usage. The only issue I had was with the finance company they placed a lien on our home without our permission, which I thought was quite shady, I paid off the loan immediately and couldn’t be any happier. The Go Solar group was easy to work with, the installers did a great job and they didn’t leave any messes after they completed the job. Th one thing that they did that no one else did is listen! I did not want the panels on roof of our home but rather on the detached garage so they would not be seen from our patio all 18 panels and the inverter are out of sight . The only other thing that I wish they would provide is a monitoring system so I could see what we are generating daily and monitor the performance of each of the panel online. GO SOLAR gets a strong recommend rating!!! Tony

Go Solar, is completely unacceptable. With the vast expense of this system I would expect some professionalism and customer service. That is not the case. First they installed the panels on the wrong side of the roof. Then they added the meters on the wrong side of the house. They also wanted to install the generator in my living room!! When the mechanical room that I told them to install it was on the other side of the wall. They trenched my lawn to run conduit and was supposed to reseed it, but again they never did. When they trenched it they cut a waterline and instead of informing anyone they just threw the broken pieces of pipe over the conduit and covered it up. This water line needed to be repaired in for not only my lawn, but field as well. Due to the lack of professionalism I have had to pay out of my pocket to get it fixed. I also still have holes in the side of my house. I understand the problems brought on by the COVID, but this should have been dealt with long before. If their employees would have been honest they would have informed someone of the water line. They did know about it, they cut through the line, laid down the conduit, then threw the broken pieces over the conduit. The issue with the holes in the house has been known from the beginning and nothing has been done. Like I stated this is completely unacceptable

We recently bought an entirely electric home here in the desert; though we are native to the area and have always utilized passive solar, we came to realize technology could allow us to do much more. The 1st company we called was all about the money-pointed questions were brushed aside. When we called GoSolar our questions were discussed in depth without the nonsensical correlations we were subjected to by the other company. When we arranged for a meeting it was straightforward and given a detailed understanding of what should transpire should we decide go with a solar arraignment. We decided to use GoSolar and the entire process went as described with clear communication of the work to be done or had been completed. Nice to have the goods delivered with no surprises!

I have an all electric house and was contacted by Go Solar on solar panels. I was interested in solar panels. No one came to my house to sit down and talk to me about solar panels and what to expect. No one did run down on my electric bills. They just showed up to install my solar panels and than wasn't able to install them that day but did install some stuff. I had to contact my home builder because go solar couldn't get that part done themselves to figure out where my joists were to be able to install the panels on my roof. I was able to have the home builder get go solar the information they needed. After the panels were installed and set up by the power company my first power bill doubled. I was told to expect a service charge of $8 only for my bills with paying over $25,000 in cash for solar panels. My first bill doubled to just under $500. I contacted go solar to say something must be wrong with the solar panels. No one came out for months. I even had the power company come check their meter. This is a new home. Here I'am 14 months later and I still have $300 & $400 power bills during the winter. Solar panels are not for my house, I keep telling the solar company this over and over again for 14montgs now and they keep ignoring me and my requests. I save maybe $20 a few months out if the year, if I save $360 a year I would be lucky at that rate it will take me 70 years to make my money back and in 70 years I will be dead. Do not use this company they get their money and than they don't care about the customer after that. SOLAR IS A RIP OFF!!

His company was very professional and installers kept to their task. The install was done completely in one day and they payed attention to detail of appearance both on the rooftop panels and wiring inside he house

This company has been incredible from the get go. From the estimate to the pricing and installation, to now the retrofitting and re-installation process in a new state (I was relocated for work and brought the panel system with me) Go Solar has far exceeded my expectations. The staff is friendly and immensely knowledgeable, and has been with me and explained the steps of each process we've tackled together. I can't recommend this company highly enough!

I had Go Solar install a 3KV system in june 2014 that is 12 275 watt panels. I have had quotes to add additional panels since for $1000 a panel from Go Solar. I found another company who installed 12 more panels for half of the price they quoted. Then learned that Go Solar installed too small of Wire to carry Wattage of additional panels so I had to have all the wiring changed to a larger wire. As right from the beginning I told Go Solar Group (Ralph Anderson) I intended to add additional panels as finances allowed. My system is now 24 panels and producing way more power than just double of what it did with the first 12 panels. I paid 15K for the first and to add 12 more it cost me 6K. I financed i1st 12 thru go solar I got cheated on the original price with a poor quality installation that had to be redone. My second contractor didn't even charge me to put larger wire in and change the routing. It now looks like a more professional Install. was way disappointed with Go Solar Group original installation

Dissatisfied. Installation was a pain and they deviated from their drawings without approval. It took months for them to get the system running and functional. We completed install in November but weren't setup to collect meaningful data until April. They constantly don't return calls or emails and frankly the system still doesn't work as advertised and promised.

My power bill went from about $80 a month to $9 a month, and that is just for fees the RMP charges. If you have money in the bank you are making .012% interest on it, maybe enough to by a cup of coffee each month. If you have the right solar system you will save anywhere from 90 to 100% on your power bill. That blows the dividend you get from the bank right out of the water. And it is alot less risky than the stock market!

Our initial experience was somewhat disconcerting. The system was installed but did not generate any power. It took nearly a month before the system became operational even though we reported not having any indication of solar power activity. The Enphase monitoring system was somewhat erratic and eventually Go Solar Group was able to determine the problem. Since that time the system has worked marvelously. Communication could have been better. We still have an incorrect system diagram which precludes making full use of the microinvertor inventory. As I understand it, we would need a redrawn installation in order to accurately correlate the serial numbers to the correct location. Now that Enphase is fully operational we do not get sporatic indications of microinvertor operability. The 30 panels are rock-solid in their performance. Since installation, we have had some issues with roofing integrity. This is totally unrelated to the solar panel installation. We will, however, need to undergo a removal and reinstallation of solar panels in the next year to address the roofing issues. Bottom line, this was a major decision on our part and one that we are very happy that we took. It is an amazing system.

We are expecting our first full month electricity bill within a few days and look forward to seeing a big fat "zero" for our usage. The installers were very professional leaving everything clean and tidy and the system does not detract from the aesthetics of our house. The salesperson, Ralph, has been outstanding and has done everything he said he would do. We are very satisfied with our system at this point and feel good that we have done something to improve our planet.

Our conversion to solar was painless and "energizing" to see the reductions in our power bills!! Could stand more of the same.

The experience with Go Solar was exceptional! The process was a good experience enhanced by excellent communication during the process. My concerns and expectations were more than met. I would most definitely recommend Go Solar for any solar needs.

After many months of research, we chose Go Solar Group because of their state of the art equipment and their amazing humanitarian work in other countries. The financing is awesome and the fact that they work hard on your behalf to make it a seamless process! They even helped get approval through our Home Owners Association! The installation Crew was one of the best I've ever come across! The utmost professionalism and customer service! Our whole experience shows how committed Go Solar Group is to customer satisfaction!

Installation was fast and easy. Helped with all incentives. Would recommend!! It's great to know that there is a force out their improving the state of the earth.

Go Solar provided an excellent experience from initial contact through installation. Their computer link and monthly production synopsis are extremely helpful. If I had it to do over again, I would do so in a heartbeat ... and perhaps re-angle my house to be true south!

Initially, I just wanted to look into solar and educate myself more but after the presentation I was totally on board. Our representatives were friendly, informative, no high pressure or pushy sales. I felt I had a better understanding immediately. We purchased the system, it was installed very quickly and we have referred several of our neighbors and friends. Best of all.......no more power bills! Our system will pay for itself in 3 years. I would do this again in a heartbeat!! A really wonderful decision....... We LOVE it!!

I have always been concerned with my power footprint along with other ecological matters. The chance to go solar was of great interest. Go Solar provided excellent service, their information was readily available and the installation process was done very professionally. The system has worked wonderfully and I would recommend this company to anyone considering solar panels.

A great experience. Once the financing was in place, the process was smooth and fast. The savings on my electric bill were greater than I expected, partly due to our increased consciousness about electricity usage in the house.

The team at GO Solar did a fantastic job with our system. The installation was prompt and efficient, and we have had great support with the system after installation. I was thrilled recently to get my first power bill on which the power company owed ME money!

I have had a very positive experience they were not pushy about me purchasing their product. Sales man presented the facts on how I would benefit from there product and I have my bill was cut to a third of what it was. I am very happy that the Panels have produced 1 megawatt since March 2015

The cost was less than I expected and the result was better than expected. The installation was fast and painless. I recommend people talk with Go Solar before making a solar decision.

Go Solar was great in providing a nice looking installation and working with me to have it performing absolutely correctly.

We were looking for a solar system we could gear to our needs, reduce energy costs, and be good on the environment. We succeeded in all three areas. Return on investment will likely be shorter then we expected, and are thinking about expanding they system since it's been so good. GoSolar professionals have also been great to work with.

Go Solar delivered as promised. The installation was quick and the unit functions as promised. I love generating my own power and would recommend Go Solar to anyone interested in doing so. They were responsive and professional.

Our whole experience with GoSolar, from our first meeting until now has been extremely positive. Our first appointment with the GoSolar representative fell through but our rep called us and talked with us on the phone for nearly an hour answering questions we had about solar and how it could help us. He didn't give us any sales hype or propaganda, just honest answers and expectations. When we finally did meet with him in person, we found him to be fully knowledgable about solar and what it would honestly do for us. There weren't any over inflated promises of solar completely eliminating our power bill as some others had done. He was honest with us and gave us realistic expectations for our home and our goals. GoSolar also helped us with outstanding financing and offers that benefitted our needs. I whole heartedly endorse GoSolar. They are honest and know what they are talking about. Our solar panels look great and have survived the nasty weather we have already experienced in the few months since we had them installed. I can also say that of all the large purchases we have done, this is the only one where we have not had one bit of remorse in the purchase. Not once have we felt regret. It has been an exceptional experience all around.

So far I love it since i got the system on I have not pay much at all for my power bills and I feel I did the right trying for the future and will save more in the long run.

GOSolar were great to work with. Very professional and not at all pushy. Very willing to help you get what you need and to work within your budget and with help getting financing. Fast professional install.