Fusion Power

I didn't see a great impact savings like promised. It's been two weeks now that my 2 yr old system isn't producing solar power and all I get is run around, recorded creepy answering machine. So here I am paying for solar that's not working.

Very poor customer service from Fusion Power. I have called, texted, and emailed multiple times trying to get issues with my system resolved and have been ignored repeatedly with little to no communication. After finally getting a response, I was told by the owner that they no longer service the systems and “don’t have the manpower.” That is not the customer’s problem, especially when the system was purchased and installed directly through Fusion Power and not a third-party company. If you sell and install a system, you should stand behind your work and support your customers instead of leaving them stuck when problems come up. Extremely frustrating experience and very disappointing after spending money with this company.

Poor Service

I have solar that has been installed and managed by Fusion Power. Currently my solar has not been working for a month or more. No call from them acknowledging the issue, I have called and left messages, never receiving a return call. I have completed an electronic service request with no response. Today I actually went to the Chandler address, the building appears empty with a lease sign on it. I am not sure if they are still in business. If they are then I would say they are at a -10 for service. If they are not someone needs to update their phone lines and website. Meanwhile here in Arizona we are having higher than normal temperatures requiring AC so my electric bills are high AND I am paying for worthless solar.

I am so thoroughly impressed with this company!! Teresa, Greg, Drake, and Danny were absolutely amazing!! There was another technician that came to our house with Danny and they both were amazing. Thank you all for your excellent service. Absolutely so knowledgeable, and knew how to fix our weird kind of problem right away. They even had the hard to find parts they needed with them. I am so pleased that they are our solar servicing company. They went above and beyond and had our problem fixed that day. I highly recommend this company to everyone. We just had a new roof put on by Fusion and it looks AMAZING!! We are so impressed with the quality and look of the new roof. We had our solar uninstalled and reinstalled for the roof replacement, and that process went perfectly too. We are so impressed with both the roofing crew and the solar crew. They all went above and beyond. Absolutely satisfied and thrilled with our new roof. Great company, highest recommendation for Fusion.

TERRIBLE CUSTOMER SERVICE, WOULD AVOID BUYING!!!!! As a first home buyer I was excited to get into a program where the solar fees were included in my mortgage, but was quickly disappointed. I've been in my home for 6 months now and the service is still not fully installed. I've called multiple times where I did not get an answer so I left voicemails, but still didn't get a response. Few weeks ago I received an email stating they have set up a final inspection for today March 3rd, 2026. Mind you, wiring for panels aren't even hooked up. So I took the time off of work to be here when someone showed up for the inspection, just for no one to show up, and didn't receive an update. UPDATE: I had gotten an email/text the next day stating they rescheduled my final inspection for the following Monday March 9th, but same thing as what happened on March 3rd. No one showed, then the following day got another email/text stating it got rescheduled, once again no one showed. Now this is going on for the 4th time, and I missed work all 3 days, supposedly they’re coming out next week.

Horrible Service Warning to anyone considering Fusion Power: once they have your money, getting help when something breaks is a nightmare. I’ve had ongoing issues for the last couple of years with my system going offline or not working correctly. Recently it got worse — I've have multiple panels completely down with a PVRSS lockout error. After waiting weeks, a tech finally came out, told me he needed to order parts, and then everything went silent. No update, no ETA, no follow-up visit. I’ve had a service ticket open since December 18 and have had zero contact since then. I’ve left multiple voicemails and sent emails that just disappear — you can’t get in touch with anyone, and there’s no accountability or communication. During the sales process, they overestimated how much solar would save me. In reality, some months I’m paying more with the system than I would without it, and when panels are down it’s even worse. On top of that, they didn’t install any screening/critter guard, so pigeons have been living under the panels and leaving a mess, which is probably why its broken in the first place. I’m posting this as a heads-up: the install is only part of the deal. If you’re relying on support and timely repairs, think twice before choosing Fusion Power.

Zero service

The sale guy was awesome, the install crew solid. The Post sales support? As bad as anyone I’ve ever dealt with. Zero communication, zero follow up and nobody way to gained anyone there who seems to care…. I loved the up front, I love having solar…. The experience after the front end is simply horrendous!

Worst customer service ever

I had batteries added to my system and it’s been weeks now and still can’t get into the Franklin app due to they put in the wrong email which Fusion can see on there end but can’t fix it I have a fix it ticket but still nothing. My sales rep who said he in our point of contact never returned my calls or text I call Fusion and they are waiting on a call back. Really bad customer service all the way around. I highly recommend looking elsewhere if you plan on getting solar

scam and so disappointed

i am so frustrated with this company. for one, the rep that came to my home did not figure out the correct number of solar panels for my home. I currently only generate about 33% of the needed solar on my home. I pay $133/mo plus my SRP bill which this month was $484. SRP did an assessment and I would have paid $504 w/o Solar. according to my math, that is a potential savings of $20. however, my time is worth much more than $20. I spend so much time with this company trying to get them to deal with their equipment, that I end up losing money. from day one, the system has consistently had interruptions where it stops working and doesnt generate Solar. this time, it has been since the 23rd of september! and to top it off, they only allow you to submit an online form for a service call. I have no idea what the turn around time is for a response! it is so frustrating and if you are looking to do Solar, DONT DO IT!!! it is the biggest scam out there! I am a realtor and I will make sure I share my experience with all my clients, so they dont get sucked into the fantasy of savings. If someone else is saving, i sure would love to know because it is definitely NOT something I have experienced thus far and customer service, is non exitent with Fusion Power.

Best Decision I Made for My Home

I couldn’t be happier with my experience! From start to finish, the team was professional, knowledgeable, and made the entire process smooth and stress-free. They walked me through every step, answered all my questions, and delivered exactly what they promised. My solar system was installed quickly, looks great, and is already saving me money on my energy bills. It feels good knowing I’m also helping the environment. I highly recommend this company to anyone considering going solar – you won’t regret it!

Customer service is great when they're trying to sell you the product but when you start having issues, it's almost impossible to get a hold of them

Lies, lies, & more lies. HORRIBLE - Overpromise & underdeliver

HORRIBLE EXPERIENCE!!! RUN AWAY... FusionPower will over-promise and under-deliver. I have not had a good experience with FusionPower. I was not in the market for solar, although the salespersons (Ryan & Peyton) who came out unsolicited made it sound amazing with the new Tesla battery and overall program. He showed us the projected costs of solar derived from the last 12 months of my SRP power bill and what to expect re: power reserves and a low bill from SRP (not much more than $30 fees). Lies. The communication all the way through the process was poor to say the least, and they even gave me a giftcard to say 'sorry' at one point. They came out without appointments assuming we knew about them... we didn't. They initially had a design where this huge battery would be on my front walk-way and I vetoed that immediately. Then they gave me designs for the solar panels, which ended up changing (they assumed I knew they were changed) and in two different spots on the roof. Not a huge deal, but poor communication... again. It took longer than initially promised to get up and going. Once we were generating power from the sun, I noticed that at peak sun, the panels could not come even close to keeping up with the normal power usage for my home. Thus, the battery could never charge to 100% and SRP was requiring power just about all day to keep up. My normal "average" payment to SRP was $318/mo, but now I'm paying $211 for solar and this past month (October 2024) was another $301 from SRP, so I'm paying more for this package than I did previously without solar. I reached out to the CEO in September who called me back, but since I was heading out of town, I had to postpone further conversation until I returned. Then I couldn't reach him again - he pawned me off to others. Some changes were made to my system, evidently, but I've emailed the CEO twice in the last two weeks and he has not bothered to respond. Poor service once again. Par for the course. I would not recommend FusionPower as their service, communication, and cost algorythm is not good. My neighbor with the identical square footage signed up (after my initial recommendation, prior to knowing how the system would work), and she has 39 panels, whereas I only have 20. Her power bills were about 15-20% higher than mine, but she has double the amount of panels? Their algorhythm sees flawed for figuring out the solar needs. Now I've learned that since I didn't pay 30% of the entire principal (about $13,000+), my monthly payment will go up about 50%. From what the salesperson tells you to what the loan actually is, is completely different. My former average bill of $318 (SRP) is now going to be $302 (Solar) PLUS whatever the SRP charge is ($300+ in July 2025). The solar and battery cannot keep up with our power usage which is less than it was a year ago. I'm in awe of the shady sales tactics. LIES, LIES, LIES. Unbelievable.

Sobbing over a scam

I’m beyond stressed and heartbroken over being lied to By their sales rep. My husband and I knew we wanted to look at solar but would be moving in the next three years so held off. The salesmen rep told me repeatedly that we would have one free move in the lifetime of our purchase which swayed us to making the deal and purchasing the solar panels. We were talked into more panels then originally thought to bring our electric bill to zero but we haven’t had a single month where our bill has been in the 100s. We typically range in the 150-250 srp bill and a 400 dollar solar panel bill. We finally bought our house and connected fusion to figure out the details of the move just to find out that we do not have a free move and it will cost us 14k to move our panels. I’m freaking out. We have to sale our home and now pay 14 thousand just to bring the panels with us. I feel completely sick to my stomach. No one at the company will talk to me, the salesmen rep won’t return my calls, and the company is simply shrugging their shoulders. How do I get out of the nightmare. Has anyone had this experience??? Do not purchase solar and make sure you do not trust this company. I suggest you have a lawyer read very inch of the fine print before making your purchase.

APS came by and told us our solar wasn't working that the last day it worked was April 6th. APS informed us that Fusion power was suppose to be monitoring our solar. We ended up paying 2 months of solar and over 200,00 dollars to Aps as well . It took just shy of 2 months to fix it. Fusion power refused to make good on the extra money we had to put out. I suggest if you are considering solar ,DO NOT GO WITH FUSION POWER. They just want the money and don't care about the homeowners.

Worst Ever!

I recently retired and my husband is getting ready to, or was! We were lied to repeatedly by the salesman and now we owe $60,000 in solar. I was so skeptical about signing, but finally gave in. First and foremost, he said we would get 6 months free. It took nine months for them to install everything and they started hounding us, after only a few months of starting the work for a payment! Subsequent to many angry phone calls, they finally honored what they said and gave us until August to start paying. However, we were told we would get a $25,000 government rebate on our taxes (WE DID NOT) and that if we applied that money to the loan, our payments would go from 526 per month, to 326. per month. That did NOT happen! In addition, we were told we'd receive credit at the end of the year. However, our APS bills are still $100 or more a month, in addition to the $535.00 solar payment! We had a brand new roof, which they damaged and we had to fight to get that repaired. They broke three of my antique figurines, when they were drilling on the wall. I could go on and on. The salesman won't return our calls. I have called to speak to a supervisor three or four times and no one will call me back. I filed a complaint with the BBB. My next step is social media and possibly the local news media. NOW I find out, they attach the debt to my home of 30 years! Again, we are retirement age and they have ruined our credit and we will be broke and in debt to them for the next 20 years we may have left. The worst part is the fact that he flat out lied about the "25,000 government rebate." That was the deciding factor in agreeing to sign the contract. Please do not use this company and I encourage anyone affected by them, to contact the BBB.

Scammed by the Horrible Lease till I Die Filed to Court Apr 2025

Fusion Power solar company of Chandler AZ scammed me into signing the bad lease with escalating monthly payments for 25 years - if I survive that long. I would be over 90 at that point and, if I survive, my monthly payment would be 148 dollars - let's compare with 55 to 67 dollars what is my regular APS (AZ electrical company) monthly payments in the months of November to May are regularly from 50 to 67 dollars per month. Triple! My monthly payments would "ripen" and triple in 25 years! The planet Sun will work directly into the pockets of Fusion Power - not to help a customer whose roof they are using. Hmm... What a wonderfully made scheme under the advertising of the clean energy. When my first bill came of 92.25 (plus APS 36.25 - total $128.25) in March 2025 - I discovered that I was misled by the Seller Ryan Witt (apptmt with signing in my home on Nov 2 2024) into signing the serious, costly Lease. I am low-income, budget-living elderly with no family support, and such a Lease is absolutely not affordable to me. However, Ryan did not do any disclosures, nor he said anything about 3 days to cancel what I was signing: on the contrary, he promised that I would benefit from the solar panels on my home's roof, and that all costs would be covered by the solar energy. The bad scam of the trusting, gullible elderly woman happened, the woman who had never leased anything in her life, the woman who has been paying her bills on the day they came. I filed the court papers and let's see if the court of justice confirms that it is OK to go into a home of a trusting elderly with untreatable eye condition, and to mislead her into the bad signing. As my research showed, there were precedents - for example, in the state of New York the similar situation happened to an elderly man and the judge ruled in his favor: that the solar company remove the panels at their expense. I have been fighting this injustice since the day in mid-March 2025 when I first discovered it, and I came to the point by the mid-April 2025 that no other choice was left for me - but apply my papers to the court of justice. The Fusion Power solar company of Arizona denied to me either removal with a penalty or lowering that illogically high payment. Please BEWARE and STAY AWAY from that company unless you are happy with the payments they offer you. The named company is a union of wealthy companies (LightReach of Phoenix dba Palmetto of Scottsdale are charging/financial affiliates and have their names on the mentioned Lease) and they have unfair business practices. Their business cards are confusing, without addresses, and their CSO's (Jared Gillespie) address has the mistake of the city in his email body. The hurt customer would have very hard time to find out all those addresses and who belongs to what address. There is no transparency in that business. This is not what a customer deserves and entitled to have by law.

::BEWARE:: HORRIBLE COMPANY

We decided to add on to our solar and get a battery installed. The process was a nightmare! First, they broke tiles in our roof. Sent over a kid who called my husband bro to fix it. He admitted he did not know anything about roofing so we told him to leave after he made a horrible cement patch on the backend of my home. This person also walked ontop of one of my newly installed solar panels! Then we fought them to get a roofer out to replace the cracked tiles and fix the cement glob that was left behind. They showed up several times unannounced. The process was only supposed to take 2 weeks and it ended up taking over 2 months. They said they would take care of our SRP bills and in the end they blew us off and did nothing. This whole process was a nightmare! They have 0 communication, sloppy work and false promises. We used Sunnova for our initial instal and they were a FANTASTIC company. Go with them if you’re looking for solar!

Exceptional Service

I can’t say enough great things about my experience. From day one, their team was professional, knowledgeable, and genuinely invested in helping me save on energy costs. The installation of my solar panels and Tesla Powerwall was seamless, and they went above and beyond to ensure I understood every step of the process. What stood out for me was their zero money down offer and the 6 deferred payment plan it made transitioning to solar so much more accessible for my family. Since switching, my energy bills have dropped significantly, and I feel great knowing I’m contributing to a greener future.

DO NOT USE THIS COMPANY

When we had our consultation we were made promises that have not come true…we considered solar to minimize our APS payment and save money while using renewable resources. So we contacted fusion power. They came out and shared how we can save money, and accomplish all of our goals. Both reps reviews months of our APS bills and calculated the amount of panels we would need to be in the negative with APS. To ensure we were in the negative they recommended adding more panels. In total we have 32 panels, I believe we added 10 more panels then originally calculated from their recommendations. In our loan we added money to replace the A/C unit and replaced the windows…we were excited at the possibility of saving money. That was not the case…our solar payment is $400 and our APS bill in winter months is $150-$175 and in the summer is $225 or more. When we contacted fusion power we were told both of our reps have moved on and they don’t know what we were promised. Just so we are all on the same page our payments prior to new A/C unit and new windows were $280 all year long. So now with new windows and new A/C our summer bills are up considerably and we have a $400 solar payment. We have contacted APS numerous times to which were told we haven’t had a spike in usage so something is not right with our solar. The one thing fusion had tried to do is “help us understand our bill” but it stops there. We have reached out to fusion MANY times with no answers besides call APS or “here’s how to understand your bill”. It is frustrating that we were scammed into this massive payment with no savings. We were supposed to be protected by any APS rate increases but that didn’t happen. All in all if you are considering solar I would strongly recommend not doing it or at the minimum not with fusion. I have heard success stories but we are not one of them and fusion has not seem to care at all to help us be a success story. It’s sad we were scammed. Don’t be suckered and don’t be scammed by this company. (And because the owner keeps replying to my comment saying it’s our fault the math doesn’t make sense here’s my response) To respond to the owners reply: To be clear that’s what YOUR sales team told us. We understand the solar payment. What we don’t understand is how we were scammed with “if we bought your system added 10 more panels” then we wouldn’t have an APS payment at all. In fact we were told by YOUR company we would have a credit from APS every month ranging for $-50 on. Your response to our post is EXACTLY what we have experienced through this entire process. You quite literally just proved our point on how this company of yours sells people lies, scams people, and doesn’t not care about there customers. Horrible company, horrible customer service.

Scum TO Employees

Your location Fusion Power Solar Company 6150 W Chandler Blvd #17, Chandler, AZ 85226 Solar energy company Melanie Almendarez 2338 points 23 hours agoHired a new training class for the call center. Started yesterday, May 13, 2024. Fired EVERYONE in the call center today, the 14th. Big promises. Not even a chance to prove myself. Liar, liar, pants on fire

Fusion power has been so easy to work with. Every person that has come out, whether is was the sales people, the technicians or other customer service people have all been great. They have been very informative and friendly. I can tell they all know what they are doing and do a great job.

TERRIBLE EXPERIENCE WARNING! DO NOT USE!!

TERRIBLE EXPERIENCE WARNING! DO NOT USE!! It took 6 months to get our solar installed when they promised 2 months. Fusion hired an outside company to remove roof our tiles, and they first they removed the wrong part of the roof on one visit then had to come back and replace them and remove elsewhere. Then Fusion wanted us to pay an extra $11,000 to fix there problem. After install of the solar panels Fusion refuses to put roof tiles back in place as the original plans were agreed upon. Instead the installed cheap shingles the do not match the decode of the house. We also paid Fusion for a Voltage Regulator and they never installed and refuse to give a refund.

Not finished in a year.

Fusion Power has not had a man on our job for 8 months. No return emails. No return voicemails. If you want a job done in less than a year find another company. They however have a great salesman.

Do Not Recommend!

Highly recommend not using Fusion Power at all! Before choosing solar, calculate your AVERAGE monthly APS cost and compare that against what you will be paying monthly for the solar system itself. Fusion over-engineered our system, resulting in the monthly payments of the system itself being greater than the average monthly utility costs! Fusion sells you on the significant reduction in your monthly APS costs, but they do not take into consideration the monthly payment amounts for the solar system when engineering the solution. The return on investment is not there. The maximum AZ annual tax credit is $1,000, not 26% of the cost of the system as they tell you. Very unethical business practices, and lack of transparency on overall costs verses financial benefits!

Company did what I wanted

I used to sell solar many years ago and have a knowledge of what is good and what is not so good. I went with Fusion because they are (at the time of my installation) using micro-inverters instead of string inverters and quality panels - not the cheap China panels. The installers were quick, neat, and friendly. They painted all the conduits to match the house. The only thing that could have made it a super installation is if they put up the pigeon netting around the panels. One year in and all is working great. They take my calls and answer all my questions.

Terrible customer service after the sale

5 months after I went live with Solar my system is still not setup right. I have reached out to the CEO and still no results. Customer services comes from the top. DO NOT buy solar from this company. Also I have never heard for the sales rep I delt with after signing the paperwork. The person that came and brought my system live told me that my system was not setup right and I should call and get them back out to fix it. I have attempted to get them to come to my home and fix it more that 5 times with no results.