Fluent Solar

Awful Experience

Absolutely the worst company I have ever worked with. It took well over a year for them to install anything then they kept telling me things were working when they were not. Their sales rep promised I would save money, however the system is terrible, it cost thousands of dollars more than they told me it would, and now they have eaten up at more than a quarter of my deferred payment time without having connected my system. I wish I could go back and never have the solar panels installed. DO NOT USE FLUENT SOLAR.

Installation process - Worst experience ever. Signed up June 3. Told that it would be up and operating within 3 months took seven months. I was also sold the system with the “Tax Incentives” being explained that I would get the money back like a rebate not a Tax Credit. The sales rep knew that I was on social security disability and had no income outside my social security. I made it clear I couldn’t afford the extra expense without getting the rebate money back to apply to current debt. I was getting treatments at the cancer center at the time and text him the next day that I wanted him to cancel the contract while I checked closer into the tax incentives but again he assured me everything was ok. I struggled from cognitive issues from the treatments and mentioned that as well at the time. But he was still pushed me to maintain the contract in good faith that I would be able to collect the tax incentives as a $5600 rebate. Outside of the contract I have months and months of empty promises made and numerous visits by inexperienced tech that came out that had NO CLUE HOW TO GET MY SYSTEM UP AND OPERATIONAL or that found as resolution and then when they would get ready to come out all of a sudden someone higher up would have changed the plan and again more B/S. It took a local electrician about five minutes to diagnose the problem. Fluent's technicians kept trying to plug a fuse into a slot it wouldn’t fit. No matter how hard they tried slamming the thing in. The local electrician rewired to adjust to a different slot and amazingly it all worked perfectly. Could have been up and running five months earlier if first tech had known what he was doing let alone the following techs. Now that I am up and running it is working well. I am enjoying $12 - $15 electric bills. Hopefully no more issues hereon.

Fluent Solar sells a quality product

After finally getting installed and one month of use, I have about a 60% reduction in usage. Keep in mind only about 60% of the month was sunny. I don't expect 100% energy coverage and there will always be an energy company bill due to their reoccurring charges. So it's not a wash as pitched. Intern the overall cost will be more than the energy bill alone this time of year. Hopefully the overall costs will even out over the year. The added value to my home helps make it a worthwhile investment. Fluent Solar sold us a quality product only to be installed by a separate contractor, of which I wasn't aware of when purchased. Fluent customer service has been very helpful and informative when needed. Would I buy again, time will tell.

Install was perfect. It took about 4 months for the PTO due to the utility company approval process. It seems like their communication process could be improved which I believe is no fault of Fluent.

Great Start, Horrible Finish

The Sales pitch was amazing and we were all in. Our associate, Jake was very thorogh in his knowlege in the system and he made alot of promises that turned out to not to be true. Our panels were installed in late April and were turned on October 3rd of this year. A promise of 2-3 months was a lie. The communication from my Project Manager to me was horrible. He ended up getting fired. Finally we got someone else and was outstanding (Paul Aguilar). Howver, the promise that Jake of not having another pwoer bill, ever was a lie. Paul stated once my system got turned on, "you will always have an electric bill even though you went solor," was another lie from Jake (saleman). "I really don't know who told you that but they need to stop using that sales pitch," as per Paul Aguilar.

Angry and not going to take it anymore.

Fluent solar door-to-door sales person lied to me about the financial and business benefits of signing a contract with them. There lies included receiving $16,500 back from the government, fixed cost structure, availability of supply when the power company goes down, etc. They then send a contract with difficult to understand language basically telling you everything they promised is a lie. I tried to cancel my installation with them prior to it being finished or used and they told me that I am on the hook for $65,000 regardless if it is installed or not. Do NOT trust anything this company says. Do NOT work with them. Do NOT believe their fake ratings.

Fluent Solar Experience

Overall we had a good experience with Fluent Solar. The sales process went smoothly. In addition to just solar panels, we went with the premium energy efficiency package. This included the solar panel system, installation, shade tree removal, attic insulation upgrades, aeroseal duct sealing, solar attic fan, smart thermostat, and 24 LED energy efficient light bulbs. At the beginning, our primary sales contact was helpful with the transition to the installation process. She helped us resolved an issue with the tree removal contractor almost immediately. However, she left the company and we were not assigned another direct project manager to work with. At that point, all questions and requests had to go the general customer service line. They were generally responsive, though sometimes we had to wait an hour or two for a call back. My biggest complaint is with the installation/inspection process. The installation and on site inspection representative is handled through subcontractors. The electrical sub needed to rewire my electrical panel and switch some breakers around. He didn't completely label what rooms/appliances were switched between breakers so I had to go through and turn off breakers in the panel, figure out what was being controlled, and relabel 2 breakers on the panel. The inspection rep turned on the system after the city inspector approved the installation. However, after reviewing the system instructions I learned that the system was NOT to be turned on until the utility installed the net meter and and gave permission to operate. I needed to call customer service to learn how to turn off the system until we received the permission to operate from our utility. I feel that these are big mistakes on their part and they should ensure their subcontractors are better trained in these areas. Since we received permission to operate and we switch the system on, I've been very happy. Our meter has been running backwards and I'm confident we will be a net energy producer for the year. Even in the heart of summer with our AC running every day, I expect to break even on electricity with our solar panels.

Fluent takes no responsibility

Fluent has all work done and the loan set up by 3rd parties. Fluent will not take responsibility for any problems with the installation, the added insulation in your attic, the loan, your new meter. when you call them, you are always, always on hold for a long time. you can not ever talk to a person in engineering or the "install " team. (who actually does not DO the installation). I am already paying on my loan and the added attic insulation and attic fan has not been done yet. maybe in another month! and Fluent takes NO responsibility for that. there is a big long scratch in one of the panels and a foggy area in another. Fluent takes no responsibility. This review will never be posted as they review these reviews.

Don’t bother

I’ll be going on a year without having functioning solar panels, they say multiple employees left, they are waiting on another company to finish. That company says they are no longer doing business with them. It’s been a constant up hill battle we can’t back out of, we are paying a solar bill + our normal electric bill. Sales Reps strong arm you into doing business with them upon arrival to your house as well.

Above Neutral from start to finish

Our interactions with this company have been neutral to above neutral the entire time. There are a lot of different people/entities involved in the relationship (contractors). Information was slow flowing and the process felt long. Granted, Covid, permitting, utility sign-off, etc complicated the timeline, but we started this process in October and it is currently mid-Feb.

The worst company in solar

I thought I did a lot of research into solar prior to selecting Fluent, but I would never recommend working with them after my experience. My panels have been on my roof since November but they have never completed the install and got me connected to the utility. I've been attempting to address it with them for months and they have not kept any of their promises to me in getting them actually connected and I'm now paying loan payments on a product that is useless to me (to say nothing of the issues of actually getting them installed where they didn't even have all the parts to get them installed the first time they showed up). I urge you to please to go BBB and look them up there and not just rely upon google reviews!!!

Horrible Company

I would NOT recommend Fluent Solar. They installed the panels almost 2 years ago and the system does NOT pass inspection. The system has failed 4 times. They do not call to notify you of the progress or lack of progress. I am paying them for a system for a broken system.

Great experience. Person knocked on my door and wasn’t super pushy. Highly recommend going solar and with Fluent.

Job well done

I was always hesitant about getting solar for my house, always thinking it would be too expensive, or would take too long to get my money back on energy savings. Cody, from Fluent, was the salesman that visited me. He was great at explaining the panels, how the system works, upfront pricing and was able to answer all of my questions. The Fluent employees that installed the panels were prompt and courteous. Cody kept me updated throughout the process and was prompt at expediting delays with permits etc. If you are looking to get solar, I highly recommend this company, and especially Cody the salesman.

Solar panels

It was worth the wait. Everyone was very supportive and helpful with my questions. Brandon H. forgot his last name/correct spelling. Very supportive, and always ready to help when I had a question or concern. Did a great job from the beginning in keeping me informed. Thank you. Easy payments and it is super easy to keep track of the energy I'm producing.

Very taken care of and love our solar!

We got solar this past winter. At first we were skeptical but the process was very easy! Owen took care of everything and made life easy on us. It was turned on in the spring and has been collecting power ever since! Very Pleased.

Avoid if you want working solar panels

Our Solar Panels were installed June 29th, 2021. It is now September 2nd, 2021, and we have been trying to get these panels inspected so they can be turned on for over 6 weeks. Our original inspection date was scheduled for July 19th, 2021. No one showed up. My husband and I called and emailed Fluent numerous times over the course of 5 weeks to try to get this rescheduled and every single person we spoke to told us they would call/email us back with an update, but no one ever did. I finally spoke to a very nice lady in customer support on August 23rd, who managed to get the inspection re-scheduled for August 27th (it also only took her about 10 minutes with me on hold to get it re-scheduled, so I am not sure why it couldn't be done as easily in the prior 5 weeks leading up to this.) Well, August 27th comes and the guy from the County arrives at 10AM, but tells me that an electrician from Fluent has to be present in order for him to do the inspection. This was the first time I heard about this, as Fluent made it seem like only someone from the County needed to be there. The guy from the County also said it is a very common problem with Fluent delaying inspections because they do not employ their own electricians, and instead use contractors from numerous companies and they have a difficult time scheduling them appropriately. The guy from the County even told me that in order do get anything out of Fluent, I'm going to have to "be a Karen." I called Fluent as the guy from the County was leaving, spoke to someone in customer support who told me he had just gotten off a call with his boss about my inspection and was told that everything was properly scheduled. That guy seemed very apologetic and sounded like he'd be a big help and told me he would call me back within a half an hour. I never heard back from him. I called back later that evening and spoke to a different guy who simply told me "I see that the inspection was rescheduled for today", so he wasn't much help at all. He also told me he'd give me a call back on Friday evening, but I never from him either. Today, I called and spoke to 2 other guys about this situation. I was handed off to Amar on the installation team, and he told me he would for sure get back to me by Wednesday. Wednesday came and went and not a peep. I called back this morning to try to get a hold of Amar and he was on another call and I was told he would call me back when we was off that call. 2 hours passed, and he did not call me back, so I called again and got the same response. The guy in customer service told me that Amar is working on it, but that there is a hold up with some installation guy. I have no idea what that means other than this company needs to fire someone and work with a different "installation guy" if this is such a problem. I am so frustrated. I have no idea what more I can do to get functioning panels. I wish I had never signed a contract with this company.

The Sales Rep was great!

But the rest of the team, not so much. Too many delays. Calls/texts from different reps with different/wrong info. The list goes on.

Not a good company

We were so excited to start our solar journey and to reduce our footprint. However, things have not turned out as we hoped. 1) Customer service is helpful, but only to a certain point. You can call and ask questions and they tell you then will get with the respective team and call you back. They never call back. We have had to call a multitude of times, spoke to numerous representatives over four months to get any answers. 2)The sales representative (Jonathan Turner) was nice and seemed genuine. We were concerned that if the panels would not produce enough that we would then be stuck to pay the electric company and then the loan for the panels. He assured us that IF the panels did not produce enough to cover our electric bill (after a few months) that Fluent would install additional panels at no cost to ensure that the right amount of energy was produced. Also, that the app would tell us everything we would need/want-How much each panel produces, overall production, and consumption 3) The app can do those things we were told if everything is set up within the system correctly AND if you PAY EXTRA for a consumption meter. For the first four months we had to call and ask why the app wasn't showing everything that we were told and why it was producing less than it should have. Come to find only through my constant inquiries over multiple months that they were able to see that six of the panels were not hooked up. Therefore, our system wasn't able to produce the max amount it should have. And if we wanted we can pay for the additional device to see production vs consumption 4) Eight months into this we are still paying our electric bill PLUS the solar panel loan. This has equated to more each month than we ever paid just for just the electric bill. We reached out to customer service and the finalization team to assist. We have come to find out that they will not add more panels to bring our system up to par for our home. That we were undersold what we actually needed and if we want the proper amount we need that we will require to pay for more panels. Overall, customer service isn't responsive/helpful, you as the customer/consumer must do all the follow-up, and the sales representative lies. This company isn't worth your time or money.

Great communication

Once deciding to go solar Fluent has communicated with us every step of the way on what was happening. River Skinner also visited face to face to discuss certain steps and what to expect next. Panels were installed yesterday and we are waiting for final inspection. If you’re in the market fir going Solar, look no further than Fluent.

Ok customer service. Over promised under delivered.

When the installation is happening you are told that if you don’t produce enough power they will add another panel at their cost to make sure your house is producing enough. The panels have not produced enough power not one single day since they have been a place.

The experience has been wonderful!

Kayla was amazing, gave us all the information we needed and was transparent!

Pretty good.

It would be helpful to have one point of contact as communications with individuals don’t seem to make it to other members of the team. Very confusing with 1Solar as to who to contact for what and it would again be nice if communication with one party made it to the other.

High Quality, poor communication

Fluent is one of many solar contractors in Colorado, and they offered an excellent package at a reasonable price. We chose them for the quality materials offered, their financial backing, and their customer service reviews. We have been disappointed in the lack of communication after the documents were signed. Without any consultation with us homeowners, we have had contractors coming over for months to get our system turned up, but with zero warning or notice. We are coming up on seven months the panels have been on our roof and still can't use the system. In general, we're very pleased with our decision, but we really want to see better communication in the future.

Awful

Absolutely awful company to deal with. Our sales guy promised to be there every step of the way, after we signed he disappeared. Then there was no communication on how it all works and the process. I needed up having to call multiple times and I practically had a part time job trying to manage my install - I am still waiting on my paycheck for all of my time I spent in the phone and my pain and suffering. Then they had the audacity to call me and ask how my install was and how great did they do - well I have them an earful and the guy who called said he would follow up - surprise surprise I never heard back which is par for the course with this company. If u don’t mind doing there job/ managing ur own install go with them otherwise save yourself the aggravation and find a beater company l.