Fluent Solar

Now opperating as Northern-PWR in Canada

Fluent Solar is defunct in Canada but somehow spun off into a new name, same BS. Fluent Solar Ltd o/a Northern PWR Address: 4638 91 Avenue, Edmonton, AB T6B 2L1 Phone: 888-260-9800 Email: support@northern-pwr.com

Fluent Solar

My system was installed in Feb 2023 ! I was producing electricity for about a year when my system went down. My one year old inverter failed. I conducted Fluent and they had solar edge send my the inverter and a approved Fluent contractor contacted me to repair my system. I was down for about 1 month. However during the installation of the inverter, the contractor told me which he included in his report that I only had two strings going to my inverter. One string was at max while the other was over the strings maximum. He suggested that I would need two additional strings and this very well could have been the cause of the failed inverter. I got the run around from fluent for the first couple of months but then talked with an individual who said they would send a contractor. Well no contractor and Fluent has now gone out of business. That also mean no support for the 25 year warranty we or I received. If anyone from Fluent or any company owned by Graham W??? who owned fluent comes to sell you something , run, say no and tell them to get the hell out of here. PS: I am not sure Fluent Solar in Canada is still in operations?

Out of business

Contract signed Feb '21. Permission to operate with utility company Sep' 21. Lately they are not responding to emails and sending automated responses directing me to my lender. Seems like they are going out of business.

Scam company!!

Fluent installed solar panels over two years ago, still cannot pass fire inspection due to the location of panels above my garage that prevent, in case of fire, egress from the upstairs bedroom. They should have known before installing that this would be an issue. They never, NEVER, contact me, it is always on me to contact them. I have been through no less than five different project managers which says a lot that they cannot retain employees. I have filed multiple BBB complaints and all I get is the same BS response from Fluent. The most recent being that they have contracted to a third party yet won't provide me with who the third party is and/or how to contact them. I am done with this company, they are poor at literally everything that makes a company a success. They know nothing about how to care for the customer and in my case, they show no interest in actually completing the project. I have a sustained, unresolved complaint stating that they are in breech of contract. One would think that at some point, they would finally just get the project done but no. They are basically daring me to sue them which, at this point, seems to be the only option left. Run for the hills if you see this company coming, run them off and no need to be polite about it either.

Caution-Fluent Solar

System installed March, 2023. Loan payments started on time and are continuing. Reimbursement checks came util five months ago, now nothing. I was told the holdup was that they were "batching" the checks instead of individual monthly payments. Despite the fact that Fluent owes me at least $449.82 (6 $74.97 payments) they dont answer your calls. Additionally, the salesman was wrong when he told me I'd be eligible for a 30% federal tax credit. Consequently, my loan payment increased to over $100.00. Ideally, that salesman isn't with Fluent any longer so there is no recourse to his misinformation. I should have realized from the start that Fluent Solar was a poorly managed business when it was quite apparent the left hand didn't know what the right hand was doing on a regular basis. I regret doing business with them. They screwed me over on the tax credit and probably the balance of reimbursements due me. Thank You William Bryce Murphy

Mr. D. Jones Sr.

The worst company for office support and receiving everything that was implied during the sales conversation. I have had my solar panels since Sept. 2023 and I have only received ONE disbursement check and was told I would receive the checks to cover the cost for the first 18 months. I have called over 12 times and was told the same thing and NO RESOLUTION to this problem. This company should not be in business if this is how they treat customers for a Very Expensive investment.

Buyer Beware

Was so excited to get this done . That being said nothing and I mean NOTHING a about what I was sold has been accurate since day one. Between my solar bill and my energy bill I pay more than ever a system that was supposed to cover 70 percent or more of my electric bill covers maybe 25%. When I called noticing the huge discrepancies between our readouts versus what is actual was blown off and told well you don’t understand solar. When pressed call your salesperson who is no longer with the company. Bad install, wrong install, damage to my home, installer walking on solar panels the list is endless. Bottom line I am stuck paying for something that plain doesn’t do what was promised and future expenses when the damage to my property needs fixed beyond what has been done. Don’t walk away RUN.

Terrible company

We signed a contract to have fluent solar get a solar panels and a new roof. They were not able to provide us with a roofer, despite numerous options that we found on our own. they dragged their feet for months and months never made any progress and we ended up getting our insurance to cover our roof And decided not to use a solar panels altogether because we could not get a hold of fluent solar for going on 10 months. When I called to cancel our contract with them they made us pay $1500 for a cancellation contract even though we literally got literally nothing from them

Poor service, Poor Communication, Lies Lies Lies

My converter went out. I was not producing any electricity. Took over a month to get it fixed. Sunnova was contracted to replace it. The only form of communication has been so far TEXTING> I was told I would get reimbursed for the time my unit was out. I sent them the Bills for the time period of lost productivity. I recieved a TEXT today saying "sorry we would not be able to reimburse you." Who told you that you would be reimbursed?" "It is not written in contract for reimbursement issues. OMG. If any solar company comes a knocking get red faced and tell them "Hell No"

LL

I talk a customer svc rep yesterday and told me to send Entergy bills so you can reevaluate bill my bill to see why our Entergy bill went up like it did. I call the Entergy Co and told us to reach out to you guys since you guys were ones who put solar in. Sales rep told us I bill would not go up pass 11.00 a month but our bill we were paying like 12.00 to 14.00 a month. We're not going to pay high Entergy bill and pay for solar to. I already got a complaint about the incentive payment which that sales rep never told us about that at all. This misleading a customer because if they would have told us incentive payment 12k+ we wouldn't never gotten solar install. That's something should be explained to the customer up front but won't say upfront because they know customer wouldn't get it.

Lied to my face and ultimately paying more than communicated.

Service has been terrible but the most frustrating part is when someone tells you exactly how this will go. My wife and I both asked about the cost of this project. And were told we had a flat rate each month; which we agreed to and a tax credit; which we were lead to believe would pay for the installation. Only to be delivered a loan for the 'remainder of the installation and equipment costs'. What a slap in the face. Not only that, our agreed upon flat rate is no longer flat... This has been a total disaster. I would not do this if given the chance again.

Frustrated

The salesman did a great job getting me excited about solar, but I should have done more research. My solar system went in several months late. I dealt with 3 or 4 different project managers. It was different each time I finally got ahold of them (they did not keep in contact with me). I was part of a promotion where they pay the first 18 months of loan payments. I've had to call and inquire about the check every month. They used to be about a month late. Currently I am waiting on 2 checks that are late. I wish I hadn't signed with Fluent.

Trash Service

It has been over a year with mostly me doing the leg work to get techs out to my property. September was the last time I had them by and they still couldn’t figure out how to make it all work. I was advised that someone would have to go into the attic to see if the panels (from a year ago) were installed correctly. Then someone made an appointment telling me they would not need access to the attic. The after the appointment no show they finally respond to my emailed concerns telling me I was correct. They don’t listen or address any of the issues. I’m paying for a system that has not worked since they installed it. They cannot keep technicians or people in their “tech support” department which just supports the lack of quality, competence and customer care they provide to the poor suckers like me who believe the sales pitch. Runnnnnnnn! If the call, don’t answer. If the knock, don’t answer. It will not end well. It’s been a year and counting now…and the number I’ve been using to communicate with them no longer works. This is company is a new age charlatan praying on those who want cleaner solutions to energy that won’t bankrupt them.

I got "Bait and Switched" I figured to pay for the "free" installation of a solar system, this time with a back-up battery. I was promised a battery by the AD and the salesman, Daniel Peterson, would be included. Corporate rarely answers the telephone, or you get a computer. I am still waiting for a bidirectional meter.

Stop!!

Do not I repeat DO NOT USE THIS COMPANY. I will gurantee to you a class action lawsuit is coming. Scammers do not use them.

STOP DON'T USE GO AMYWHERE ELSE

I would give this company 0 starts. The communication with this "company" is horrible. I been trying to get ahold of someone for 4 days emails calls go unanswered. My "sales rep" phone is disconnected. Please don't take this review with a grain of salt like I did. DON'T USE FLUENT SOLAR!!!!!!

Will say anything to get you to buy

Shady deal. They tell you it'll cover 102% of your energy bill but in reality, it'll only cover 102% of your estimated energy bill that they make up. After all the efficiency packages and crap they sold me, they estimated almost 450kwh difference per month. Basically just bull**** the number until it fit a price range I could afford. Now I'm stuck paying 60+ electricity bill plus 140 a month for the solar panels which is higher than if i just had regular electricity. If you're buying it from an investment standpoint, I'd highly recommend against it as the return won't be for over 25 years.

Unorganized and misleading

Would not recommend to anyone. We signed the contract in June 2022, installation started in January 2023 and did not finish until October 2023. High employee turnover so no one could consistently help. Terrible experience. Regret going through Fluent

Worst Service and Company

I had solar installed by this company and it has been the worst experience. The charged me for tree removal never removed the tree. A panel broke only a few days after install still hasn't been fixed after almost 5 months. Also still don't have a refund for the amount they charged me for the tree removal. Go somewhere else horrible customer service and company.

Awful decision

Panels have been on my roof for 4 months and havent produce any power. It has been nothing but a nightmare since the start. Go somewhere else for solar. Worst decision I’ve made in my life and ive been divorced !!!

Fluent

Great company, great people , great products

2 months installed still not working!

Yes it would be great if it was working!!!! Still waiting to go live been try since last Friday. July 7th. Two moths after the panels were installed. Still not producing energy. You’re supposed to have a person out and not a peep from your company!!!!!! It better get better very soon!!!!! Plus already made two payments plus regular utility bill!!! Very Salty!!!!!!!! Greg Best

Fluent is incompentent.

Our panels were delivered and sat in the yard for 4 weeks. Finally installed in November and took another 3 months to apply caution tape on conduits to pass city inspection. We were given notice that the system was operational and we could view our system through Solaredge. I still am not on line in mid June and have been unable to get a resolution despite contacting Fluent regularly requesting assistance. When we are able to speak to someone it seems they are unconcerned with customer service or satisfaction. I would never recommend Fluent Solar to anyone but the Better Business Bureau and the states Attorney General.

Solar install

Great experience so far. Great communication.

It was all pretty good to come while to get permits and what have you to get it hooked up