Fluent Solar

Great Start, Horrible Finish

The Sales pitch was amazing and we were all in. Our associate, Jake was very thorogh in his knowlege in the system and he made alot of promises that turned out to not to be true. Our panels were installed in late April and were turned on October 3rd of this year. A promise of 2-3 months was a lie. The communication from my Project Manager to me was horrible. He ended up getting fired. Finally we got someone else and was outstanding (Paul Aguilar). Howver, the promise that Jake of not having another pwoer bill, ever was a lie. Paul stated once my system got turned on, "you will always have an electric bill even though you went solor," was another lie from Jake (saleman). "I really don't know who told you that but they need to stop using that sales pitch," as per Paul Aguilar.

The Sales Rep was great!

But the rest of the team, not so much. Too many delays. Calls/texts from different reps with different/wrong info. The list goes on.

Panels seem good, no customer service. Look elsewhere.

Solar system seems fine, but they are a bit of a mess as a company. Our salesperson mislead us on number of light bulbs and Nest thermostats they'd include. When we called them on it, they pointed to the contract fine print over promises of their salesperson. Once it was all set up it took several weeks of phone calls to reach the one person to turn on a portal so we could view our system in app or online. So many messages and no returned calls. I waited on the phone while it was setup so I wouldn't have to hope they finally set it up this time. The lender they use (All in CU) has similar service, they couldn't sort out how to setup their own recurring payments and ended up dinging our credit for their mistake on setting it up after they'd had our paperwork for more than a month. After several phones calls over two months it was finally sorted and our credit is slowly recovering.