Fluent Solar

Untrustworthy and Incompetent to the point of being insulting

Deserving of zero stars but I have to give one in order to talk about this company. It's been nearly a year since we've started the process of getting panels and it has been one of the most unprofessional and irritating experiences, since the week we began. We are told that every representative we've been involved with no longer works with the company, that says a lot already, no communication was sent to explain delays or issues, now that we've finally gotten to the point that installation is being close to finishing, not even turning them on, just INSTALLING THEM, the team has "forgotten" the proper paperwork on multiple occasions when a city inspector was here, or simply did not show up, and could not sign off on the job due to their incompetence. Our home insurance information and other important documents have been sent to three different "employees" over this time and apparently they all no longer work there or have lost this information. We had issues with the locations of the grounding wires during the initial install and have been requesting that they be moved into a safer area and no one has arrived. This was now months ago and they're still "being installed". Again, the initial installation started MONTHS ago and they're still not done with that. This company is incredibly pathetic and insulting to its customers. We are currently seeking to cancel our contract and possibly seeking legal counsel. Signing up with Fluent was the absolute worst mistake we've made involving our house ever. If you really want solar panels stay away from these guys and look up a better and actually trustworthy company. Fluent Solar is terrible.

Panels seem good, no customer service. Look elsewhere.

Solar system seems fine, but they are a bit of a mess as a company. Our salesperson mislead us on number of light bulbs and Nest thermostats they'd include. When we called them on it, they pointed to the contract fine print over promises of their salesperson. Once it was all set up it took several weeks of phone calls to reach the one person to turn on a portal so we could view our system in app or online. So many messages and no returned calls. I waited on the phone while it was setup so I wouldn't have to hope they finally set it up this time. The lender they use (All in CU) has similar service, they couldn't sort out how to setup their own recurring payments and ended up dinging our credit for their mistake on setting it up after they'd had our paperwork for more than a month. After several phones calls over two months it was finally sorted and our credit is slowly recovering.

Finally got it done!

Anad was good at sales and was accurate as a salesmen could be. Fluent was great at the "sell" but slow on the business side. If they needed more staff due to work load, quit pinching pennies and staff up enough to support your customer, at least as hard as you staff sales! Staff was easy to deal with for each necessary function with personnel/contractors on site, but this was a Long Lasting process. Overall, I'm glad we did it, our price was better then other companies, but the process was slower than other companies.

Great job with installation

Worked with Jeromey on my home solar project even have them add a new roof to it. Excellent job

This was a great idea and an even better investment.

They are very professional about what their products would do to benefit my home and reduce my carbon footprint. I am both happy and excited to proceed forward with this.

A company FULL of liars. Worst Company I've Ever Known.

10 Reasons to STAY AWAY: 1. Youtube add- deceitful - says won’t cost you anything 2. Salespeople - say your price of utilities has gone up every year, so this is a good investment. We checked- utilities have not gone up in the 3 years since we bought our house. 3. They brought in the “VP of sales” to close us - which is apparently not a position with the company when we called about him later 4. “VP of sales” assured us could deliver what they promised - 18 panels that we needed, even though we checked with him AT LEAST 3 times because we had a 2nd opinion from a different solar company that said the city laws would only allow for 11 panels on our roof size. 5. They told us they would install in September the latest(we signed up in June); in October we started calling them since they hadn’t installed or communicated with us. 6. Installed HALF of what we signed for as a complete job! We had to call them to find out(they would probably have charged us for the 18 panels if we hadn’t)! 7. They NEVER ONCE TOLD US THE PLANS HAD CHANGED BEFORE THE INSTALL TO GET OUR PERMISSION TO PROCEED. Said city won’t allow more. Said the rep submitted a 9 panel plan even though the contract we saw and the only plans we saw were for 18 panels. Apparently Fluent can completely change the entire plan after you sign!!! When we complained and said we don’t want this, told us put a lien on our house. 8. They answer when you call, however almost every time they couldn’t help us on the phone and said “I will personally call you back in 48 hours” and never did. We had to keep calling and threaten to sue to get them to actually help us. 9. We decide the Christian thing to do is not sue. A month after install so the end of December now(we have 11 panels--all that the city allows like the other solar company told us) we pull up the Fluent app- it says 1 panel not working! After 3 weeks of calling and threatening they come out to check. Tell us 3 panels are unplugged. So app and panels don’t work that we are paying for. 10. We’ve talked to other solar companies now: and have learned we paid way too much.

Great service

Product preforming as promised

WORST EXPERIENCE EVER

On 8/10/2020, I began the process of purchasing solar panels from Fluent. The salesman at the time was very professional. Unfortunately, he left the company for his own reasons. Once he left the company, no one took over his position to assist me. No effort was made to contact me about my purchase or the installation unless I initiated contact. After hounding them for several months, I was finally contacted in December 2020 for my solar panels, 34 of them along with an electrical panel upgrade, to be installed. The installation began in mid-December 2020 by two men who arrived in an unmarked white truck with the solar panels loaded on a flatbed trailer. I have no idea who they actually worked for but I assume they were subcontractors that were hired by Fluent. It took them two days to mount the panels on my roof but they did not connect the panels to anything. There are actually wires hanging from the panels on my roof. No upgrade or work was done to the electrical system. Also the panels are mounted about 1/2 inch off the edge of the roof. This will not pass any type of inspection from the city. When I asked about the rest of the installation, one of the men told me that he is not responsible for that and they only mount the panels to the roof. He said an electrician would have to complete the rest of the work. It was not a professional installation and honestly it appeared as if Fluent had hired two guys off the street to bolt the panels to the roof. I then waited to be contacted by Fluent to complete the installation. During this time, I learned that the salesman had left the company but he felt obligated to assist me as he was the salesman that sold me the panels. He contacted colleagues at Fluent, including the COO, Scott Christensen, to get answers for me when no one else would help. They ignored him as well. In the end, no electrician came and no inspection was scheduled. The panels are currently in the same state as they were when they were mounted but not connected in December. On 2/24/2021, I was contacted by a representative from Fluent. She informed me that the "credit expired" and I needed to contact Sunlight Financial to correct the issue. I then contacted Sunlight and upon doing so, I learned some disturbing news. Sunlight Financial ran my credit again and began the loan application process all over again. This of course was a hard hit on my credit report. This should not have happened as I had already completed the loan paperwork in August and it was approved. It was during this time that I learned Fluent never informed Sunlight that the installation process had started. Sunlight Financial only learned that the inoperative panels were on my roof when I told them. As a result, the loan expired because Sunlight assumed the project was canceled. I declined to proceed with the loan and asked Fluent to remove the panels. They refused multiple times and I am currently seeking a resolution through civil court.

Painfully Slow and Horrible Communication

I signed with Fluent Solar following an impressive presentation and was very much looking forward to starting the solar process....however I am still looking forward to it because after 4 months my panels have not been turned on... There has been next to no active communication from the company. At no point has anyone reached out to me to explain where I am in the process, just complete silence until I send enough emails or texts. The messages I do receive are conflicting and contradictory (e.g. receiving an email that my inspection is about to be scheduled... literally a month after the inspection happened). I hope to enjoy my solar panels soon, and would recommend solar to others. But I would never, under any circumstances, recommend Fluent to anyone. If you choose them, I can only hope you have better luck than me.

Never Calls Back and other issues

These people never call back, they aren't forthcoming with the steps it will take to get solar going. We were really hopeful to get our solar in quickly, unfortunately that was not our experience. It started with being told our solar would be installed within a month of us signing the contracts. In reality it was 5 months later that it was installed. We kept hitting these walls with employees saying after this step you will be good to go and we can get your solar turned on. It ended up that 2-3 people showed up at my door for various things to do with the solar installation. And then light bulbs and a new thermometer unit showed up at my house with no explanation. When I called to see what that was about I was told I had to hire a 3rd party person to have that installed. Once our solar was installed and inspections were done we were waiting on some thing called the PTO, it was sent to us so I told Fluent I had it, but they wouldn't accept mine, they were certain they would get their own copy, two weeks of calling and no PTO in sight. After I sent that to them I was told just the portal setup was next to get the system going. That took another three weeks of me calling twice a week. These people would always promise to text me with an update, or call me back. Never happened. Even the manager was a flake and gave me a false email address. I just can't believe all the run around I went through to get something that I assume these tech employees do on a daily basis!

Great experience

Fluent solar has been amazing from start to finish. Rylan Christensen helped me throughout the entire process. He made sure that I was taken care of throughout all the bumps in the road. I would highly recommend using him and fluent. They were very responsive throughout the whole process from the day I signed until install and turned on. I had read reviews that said they’re timelines weren’t accurate, so I was nervous to go with them. But I took a leap of faith because of our trust in Rylan and I’m very happy we did

Horrible Company

Fluent Solar is a horrible company, their customer service sucks... their sales persons are liars. I have a $280 power bill this month after being told that if I signed up with their program I could save money. That my monthly power bill would be more like $9.... ha, I don't think so... I have had the solar panel since July and Rocky Mtn. Power did their thing in October. No Saving in the Power bill. There was suppose to be a $1000 incentive check, I have yet to see that check! I have asked the salesperson who take us into to this mess and email Fluent Solar several times where I need to send the payment too... No answer. Whenever, my husband call the the salesperson with our questions all he ever says is that he will look in to it, only he never calls back he never answers our question satisfactorily. I have been asking since July.... So far no answers.... no check and no saving!!! This program from Fluent Solar is a rip off!!!

Love Fluent Solar

I got my system installed in July. It was fast and efficient. Very satisfied with Fluent

Excellent people/company to work with.

I chose Fluent Solar because I had been recommended them by a family friend in my neighborhood, and their reputation was that of quality customer service. My money was tight due to COVID-19, having been laid off directly because of the epidemic - I needed an extra leg up in these hard times. My local power company was having difficulty as well maintaining service, but my bill had actually had risen. It had become obvious solar was the way to go and I wanted to turn my attention to finding the right people/company to turn to, Fluent Solar sales representatives were - as recommended - effective and efficient in offering the details as to 'why' solar was the way to go - River James Skinner walked me through everything, and clearly pointed out the benefits and details in a way that helped me to feel confident in my future investment. The transition to solar was fast, effective and friendly. Thank you, River and thank you Fluent Solar!

More than I expected

I am very pleased with the service I received from Fluent Solar. They answered all my questions, were very patient with me and my wife, and they were very prompt and courteous in the installation process. We could not be more pleased!

Honest Reputable

Fluent’s rep answered all questions, and helped me through the whole process.

Professional from start to finish

I got some quotes from other companies and the salesmen were very pushy, and what I found out later, overpriced. Fluent Solar worked with me throughout the process never pressuring me for anything. Install went great and they delivered as promised.

No Communication

There is no communication between Fluent Solars scheduling office and customers. I was having to call them to make sure appointments were going to happen and ask when they were going to happen. My Mom was interested in solar panels, but the frustration and headache was so bad I didn’t want to put her through that. REGRET!!

Sales representative

I have always been real hesitant to buy anything from anyone that goes from door to door, but Adam Lloyd made it really easy for me to decide on purchasing solar panels. He is very knowledgeable and friendly.

Horrible

Too many promises they couldn't keep. Solar panels have been in the middle of installation for a month with no word. Nobody calls back, and nobody knows what's going on. Worst company I've had to deal with.

Under promise over deliver

I had considered going solar for quite some time before John Bevins walked into my office. He was very professional and kind, provided me with a detailed and comprehensive proposal, and was able to answer all of my questions and concerns. i was able to get into the right system for my needs without adding much if any to my monthly energy costs. Add that to the fact that there is still a federal tax credit for installing renewable solar energy, and the decision was an easy one to make. I was initially told to plan on a 6 week turn time for installation, but the Fluent Solar team were able to complete my system in less than 4 weeks start to finish. What a great experience.

Not met any standards

We signed with them late May 2020 - they have our solar panels up and said they are waiting on our Permit after a month of waiting, we called our city and they have the permit and it failed and they are waiting for this company to fix their mistake on our panels they have put on our roof and have not heard a word from. Not happy with this company

Sold and installed solar without advising me of roof condition

Reputable big company that I thought had my best interest as a priority. I now realize it was all about making the sale.