Fluent Solar

It was all pretty good to come while to get permits and what have you to get it hooked up

Fluent Solar sells a quality product

After finally getting installed and one month of use, I have about a 60% reduction in usage. Keep in mind only about 60% of the month was sunny. I don't expect 100% energy coverage and there will always be an energy company bill due to their reoccurring charges. So it's not a wash as pitched. Intern the overall cost will be more than the energy bill alone this time of year. Hopefully the overall costs will even out over the year. The added value to my home helps make it a worthwhile investment. Fluent Solar sold us a quality product only to be installed by a separate contractor, of which I wasn't aware of when purchased. Fluent customer service has been very helpful and informative when needed. Would I buy again, time will tell.

Fluent Solar Experience

Overall we had a good experience with Fluent Solar. The sales process went smoothly. In addition to just solar panels, we went with the premium energy efficiency package. This included the solar panel system, installation, shade tree removal, attic insulation upgrades, aeroseal duct sealing, solar attic fan, smart thermostat, and 24 LED energy efficient light bulbs. At the beginning, our primary sales contact was helpful with the transition to the installation process. She helped us resolved an issue with the tree removal contractor almost immediately. However, she left the company and we were not assigned another direct project manager to work with. At that point, all questions and requests had to go the general customer service line. They were generally responsive, though sometimes we had to wait an hour or two for a call back. My biggest complaint is with the installation/inspection process. The installation and on site inspection representative is handled through subcontractors. The electrical sub needed to rewire my electrical panel and switch some breakers around. He didn't completely label what rooms/appliances were switched between breakers so I had to go through and turn off breakers in the panel, figure out what was being controlled, and relabel 2 breakers on the panel. The inspection rep turned on the system after the city inspector approved the installation. However, after reviewing the system instructions I learned that the system was NOT to be turned on until the utility installed the net meter and and gave permission to operate. I needed to call customer service to learn how to turn off the system until we received the permission to operate from our utility. I feel that these are big mistakes on their part and they should ensure their subcontractors are better trained in these areas. Since we received permission to operate and we switch the system on, I've been very happy. Our meter has been running backwards and I'm confident we will be a net energy producer for the year. Even in the heart of summer with our AC running every day, I expect to break even on electricity with our solar panels.