Erus Energy (Out of Business)

****Updated 1-8-25*** This solar is the gift that keeps on giving. They did not properly wire our hot water heater. It burned up other wires in the electrical panel. Lucky our new house did not catch fire. I think the owner should be held liable for screwing so many families out of the things we were promised and damages he created. Picture of our electrically panel below. ***Updated 4-22-2023*** Our solar has been on for a month, however, they only gave us 17 kw of power, not the 22.62kw power they promised us. So, we are paying for a 22.62kw system, but only have 17kw system and they do not seem to care. They never installed the Perfect Power Box we paid for too. ALSO, they collected their money from the bank before the system was running, so I paid on a system for 6 months that was not working. In their sales pitch, they state they will reimburse you for the payments made when your solar was not working or running. Guess what, we jumped through all their hoops providing them what they needed, and they still have not reimbursed us. This company is beyond horrible. All we are asking is that they live up to what they sold us. I still have the handwritten paper by Chance who was our sales rep (he hasn't answered our phone call since he got us to 'sign up" in January of 2022) showing what they sold us. They just continue to avoid our call and not finish the job. I DO NOT RECOMMEND THIS COMPANY. It may be time we get a lawyer involved just to get them to finish the job. Started this process in January, as of December it is still not completed. We cannot get people on the phone, the left hand does not talk to the right hand. They tried to do our electrical out of code. We have failed two inspections and they made the side of our house look horrible. The house isn't even four years old and now we are having trouble with our electrical which started happening AFTER they installed our new electrical box. I DO NOT RECOMMEND.

Solar installed in TX

Where to start?! System was sold to us in early 2021, finally came online end of Oct 21. Since then it has gone offline several times, can’t get ahold of anyone. We were told our electricity bill will be 0, in reality we are dependent on the grid 60% and up. We don’t break even between paying the light bill and loan on the panels. When calling the number, they have technical difficulties. The San Antonio office is closed it seems. It definitely is not a reputable company. The sales people who sold it to us are no longer working for the company, they either knew they were lying to us or were totally incompetent in doing the calculations. I looked back at our power usage before the solar panels and weirdly enough the usage is way up from before we had the panels and our reported usage is a lot above the average of the same size home in the area. It is a ripoff. Would not recommend them to anyone. Not sure at this point whether they still are in business

They lie and don't care about customers

System they installed not working. Had to give a deposit to schedule a technician. Never called as promised to schedule. Service manager was sent a message and I was told to expect a call. No call came in time as represented. I'm losing money every day and they don't care! Not happy previous home owner hired Erus for solar installation. Very pissed off in Oro Valley!

STATUS - CURRENTLY DISAPPOINTED

Agreement signed in May 2023, and panels installed, however wiring for the meter install still has not been approved by TEP and has not been installed properly. This is now mid September 2023 and system not up and running. Disappointed with ERUS in that they started a job, however as of this date, has not completed the job. Solar panels may look great on a house, and may be producing power, but if it's not connected, it's not working. I have been in contact with my current Project Manager and it appears the salesperson that talked us into ERUS Energy has moved on as well as the initial Project Manager. I will do another review in six months to let you know how well this company actually is.

Chase was really helpful, he obliged my myriad questions, and presented a solar solution that made sense. Thanks! PS, make sure you are clear on all components and the functionality, I am still working to sort out solar panel function in a power outage. Also, you may need to follow up to ensure any conduit installed is painted to match the house.

Had a very good experience with The Erus Solar Project and am well pleased with the results. They Also would like to add that I feel like this project was successful mainly because of my agent (“Adriana Vasquez”). Her Professionalism, Courtesy and Warmth among other things was a major factor in us getting to this point and she should be applauded. Because of her hard work I plan to do more business with Erus in the future. (“Thank You So Very Much”)!!

Con men company

Would not recommend Erus they lie about the process and never do anything to resolve issues, then if you call them they give you the to bad so sad you signed and there is nothing that can be done...stay away from these con men..especially if the salesman is Gregorio Macias in El Paso..

Horrible customer service

First off it tooknover 9 months for them to install the panels and everything. Second they have an electrical issue that keeps blowing the 40 Amp fuse and they refuse to come fix it. Last I checked the panels and the work had a warranty on them and they are refusing to come out without being paid $250. This company is garbage out of El Paso TX. Go with someone else.

Stay Away. Far Away

Stay away from their heavy pressure sales. Don't fall for it and shop around. I was excited to get solar but ever since Oct 2022 this has been a nightmare. They were quick to do a fast ship and install then everything stalled from there. Fast forward to April 2023 and after 3 failed inspections, a total reinstallation of all the ground electrical components, power pole redo and a new meter that has doubled my normal usage I still do not have solar capabilities. I'm not confident that system is sized properly. Not confident in the install. Stay away. Far away. Don't even consider them. Eff this place.

Find a more reliable and competent solar company

The timeframe Erus energy gave us was 8 to 10 weeks. It took them almos 6 months to complete our project. Communication between departments was atrocious and every time I spoke to someone I had to repeat myself over and over. No one knew what was going on with our project. The workers they sent were either incompetent or not well trained. Sometimes they showed up when they were supposed to and many times they did not show up at all. The electrician they sent to hook up our solar panels did not do it correctly and consequently, we failed our SRP inspection. When they installed the solar panels, they did it in the heat of the day and damaged our roof tiles. Overall, it was an EXTREMELY frustrating experience. After I complained to the salesman about all the problems with our project, he did agree to compensate us with 2 months worth of our electrical bill. The system seems to be working OK but I certainly would not do business with this company again.

Bad customer service and time line.

We had our first meeting with Erus Energy on January 11, 2022. On May 12, 2022, the install was done of the panels on the roof. APS inspector came on June 9, 2022, and put a green tag on the electric box as being approved. August 4, 2022, we requested an update. Erus Energy said they were waiting for APS to green tag the electric box. We took a picture of the green tag with it's approval date and inqured why the poor communication between APS and Erus Energy. Then they were trying to tell us that not only would we have to pay to have our shed moved but would also need to pay at least $2,500 for an "upgrade". The shed was too close to the electric boxes installed. We told them we would not be moving the shed as it had been there all along and that we were not paying for any upgrade, as nothing had been mentioned at the initial meeting about any upgrade. Every time we would reach out to the contact we were given, we were told we now have a new contact. They finally received the utility modification approval and were ready to start the relocation and MPU process. On November 2, 2022, we received an email stating that we were right around the corner from completion and start up. The final hookup to our solar system was completed on February 24, 2023, one year and a month and a half from start up. The worst part is that we were promised 12 months of no payments from the time the panels went on the roof (5/12). But since we didn't get the final hookup until 2/24/23, we lost out of 9-1/2 months of no electric payments (estimated at least $950. In short, investigate any solar company you may want to do business with but we DO NOT RECOMMEND ERUS ENERGY based on our experience.

Great Experience

Erus installed a solar energy system at my home. They did a great job and had excellent attention to detail

They Stole Money From My Bank Account

They took $250 from my bank account for a service call they did not complete, and they haven't given it back. I'm in San Antonio, TX, to be clear, but I would steer clear of them because business must be so bad they're resorting to stealing from people just to make quotas.

Total Scam!

The sales person proposed a solar system that he claimed would cover the energy needs of my home. After talking to SRP, they told me exactly what my annual usage was in KW and the system Erus designed was less than 1/2 of that. It would not even produce enough energy to run the electrical needs of my home in the winder. So, I cancelled the project. Apparently I didn't do this within the 3 days allowed for cancellation so I now have a $4000 invoice that I owe them for not doing anything. This company is very shady, should not be trusted and I'd suggest not even talking to them.

I was not 100% on board going Solar. We had three different companies come out. I felt most comfortable with Jason Lord, he had patience with me, answered all my questions and was very knowledgeable. He answered all my calls and text messages and I do mean ALL. I am very happy with the Company they showed up on time and gave us step by step what was happening next.

Great investment and price

I had thought about hiring a different solar company locally but i made the right choice when hiring erus

Search around before getting Solar Panels installed

Erus energy destroyed two fuses and a transformer when turning off and on my power, including a ceiling fan. The repairman from Erus took two weeks just to figure out what was wrong with my ceiling fan telling me constantly “I don’t know.” Soon after I notice that my A/C is having issues. The repairman did not even look at the HVAC system when I first mentioned the issues to him and said to me that he even is having HVAC issues himself and doesn’t know what’s wrong with it. Yet he told his company confidently that they were not responsible for the damages. Erus energy told me that it wasn’t physically possible for the power surge that they created to cause damage to my HVAC. Yet, one can simply google it and there are several articles that will state otherwise. Not to mention the written statements by those that repaired my HVAC stating that that was what caused the issues. It has been about 3 months since of calling and waiting. After three months Erus Energy agreed to pay me half of what I had to pay to get my HVAC repaired “just to be nice” BUT only if I sign away liability. I have just been constantly insulted the entire time. Not to mention that they decided to attach their box RIGHT NEXT TO A WINDOW…It looks awful and it will be harder to sell my home like this one day. I have told Erus Energy that, to be fair, if they pay me the $900 that they owe me for getting my HVAC repaired And move the box, then I will take off this negative review and call it a day.

Don't do it!! RUN!! It's a total scam

I wish I would have read all of these reviews before I was defrauded into entering into $40k loan for a bunch of paperweights on my roof. First of all the install process was an absolute nightmare and after several delays they told me they were out of stock and then I had further delays. Josh Wasielczyk was unprofessional and rude when I tried to cancel my loan contract b/c they weren't going to be able to get my panels installed by Dec 31 which would have impacted this "amazing tax credit" I was promised. I was threatened with a huge cancelation fee. Then weird all of the sudden the find more panels! If there's anything I wish I could do now it's just take the hit on the cancelation fee because now that the panels are finally installed and I've received my first bill and on the proposal they provided me when I decided if I was going to purchase the system was $13. What was my ACTUAL bill you ask? $146. So now my total bill for this month is almost $100 per month than what I was paying when I didn't have solar. DON'T DO IT!! I beg you. Save yourself. I wish I would have, now I'm TRAPPED in a HUGE loan for the next 25 years and wishing I had never met anybody from Erus Energy

Better hope nothing goes wrong

The system worked beautifully - until it didn't. Things break down, you expect that. Just hope it's never in the summer like what happened to me. The installer won't touch it because it's an Erus system... odd. So you have to call Erus direct. But what you DON'T expect is for it to take over 2 weeks to get in contact with the main customer service unit - it's actually only one person, Alex - to get on the list to get a service call scheduled. Only to have that person talk to you for less than 5 minutes and say that someone in customer scheduling will call you back.... wait... what?? It took me two weeks to get you to answer your phone!! The scheduler, Monica, called three days later, only to tell me that it was over two weeks before she could get someone out to my house. She was at least really nice an apologetic. The service person came on time and was extremely polite and seemed like he knew what he was doing. He told me that I had to get a new inverter. Ok. So he orders it and says it will be a week or two and they will call to schedule the replacement installation. It's been two weeks, haven't heard a thing. So I called in and got someone who was nice enough, but didn't know what was happening so she put me on hold and called Monica - who then told her it was going to be at least three weeks. They will call me as soon as they can schedule my service call. So basically I started calling APS in June because I realized there was an issue with no solar input reflected on my last couple bills then the installer then all the various departments of Erus. I've been without my solar system for May - August 18 (today). Add three more weeks and it's Mid September. This is totally unacceptable and I will never have good feelings about this company again. If you expect prompt attention and resolution when there is an issue DO NOT GO WITH ERUS.

Twice as expensive as the closest competitor

Will advise anybody who is thinking about getting Solar panels to get quotes before choosing

It's been an entire year since my system was installed...and I couldn't be happier! The math makes sense, the benefits were instantaneous, and I really appreciate spending less money to be more comfortable AND doing better for the environment. The savings are real: My SRP electric bill is on average HALF of what it used to be, plus I'm much more apt to turn the AC down now that it's so affordable. My 1,600 sq. ft. house used to be kept 77- 80 degrees BEGRUDGINGLY in the summer for $250-280/month. Now, I keep the house at whatever temperature I desire, without worth because 70-74 degrees only equals a mere $120 bill. I financed the whole system, but even if I only paid the minimum, I would still save at least $50 on any given month (until it's paid off!). Plus, I saw an instant boost in efficiency after the duct sealing process with Aeroseal. The process was quick and simple. It barely took seven weeks from the initial visit and signing to installation day, which includes the permitting process from the city. Kody walked me through every detail and kept in touch long after I signed the contract. He was thorough from the beginning, so I really didn't have any questions or unpleasant surprises. He made it easy and painless! Financing options were clear and the rates were competitive. No sales pressure or gimmicky offers there. As far as the system itself? No complaints and no issues. Aside from my personal experience, I can honestly attest to the ease and efficiency of working with Erus Energy for my solar panels. As a marketing director for other local home improvement companies, I know horror stories of pop-up contractors who are never in business long enough to honor their warranties. I've seen exactly what happens when homeowners don't do their due diligence...don't be that victim by picking the first cheap solar offer you find! (P.S. Most fly-by-night don't have a chance to get too many complaints with the AZ Registrar of Contractors or Better Business Bureau before they disappear!) If you made it this far, I highly suggest you call Kody and get your solar panels from Erus Energy!

Not a Team

I started to work with them , then there was a lot of discrepancies in the actual drawings and the original presentation . There is a lot of people in the company that have no idea what they do in the solar industry. Great salesman , great presentation poor follow up in the execution of the work . Be careful.

Great Sales, Service and Performance

When I first talked to Adam Pani, our salesperson, I indicated that I didn't think that we were interested because we are retired and wouldn't be able to benefit from the tax credits. Adam was personable and low pressure in response and suggested that we might be surprised how affordable a system could be. When he offered to send me a written proposal, I decided to take him up on it. The proposal that arrived a few days later was clear and straightforward but, being new to solar, I had a ton of questions. I sent several emails to Adam over the next couple of weeks and always received quick and specific replies including copies of documents I had requested. Truly, we couldn't have asked for more or better service. Once we move ahead and had signed the contract, Erus did everything exactly as promised (site evaluation, permits, installation, etc.) Everyone we dealt with from the company was courteous and professional. We did have to wait 7 weeks for the City of Las Cruces to do the required inspection of the system but there is nothing Erus can do about that (and City officials have since assured me that they are working to address that problem). The Erus Project Manager for our project was Jessica Patrick and she, like Adam, was great, keeping us posted at each step of the process about where things stood and what to expect next. After the project was complete and the system was put into operation, I looked at the monitoring website and noted that one of our 14 panels was producing 7-8% less (yes, it's that specific; offering both live and historic data on your system). I sent a note to Jessica asking if that should be a concern. She contacted technical support who let me know the next day that they had reviewed the system and noted that there was a vent adjacent to that panel that was shading it for part of the day and that everything was operating as designed. Again, how do you do better than that? With no money out of pocket and a fully transferable low-interest loan, it looks like our costs (without using tax credits) will be a little less than what we have been paying. As JP Morgan/El Paso Electric do their thing in the coming years, we assume our savings will do nothing but increase. NOTE: after 3 weeks of operation, we have generated about 150 KwH more power than we have consumed in spite of 90 degree weather for the past 10 days. We like the looks of that. In summary, we give a big thumbs up to Adam, Jessica, and Erus Energy.

Very satisfied at this point

Have nothing but good things to say, thus far, with the entire process of getting this system. Ms. Sara Sannicolas & the guy who was with her were very informative and answered any/all questions we happen to have. Ms. Jessica Patrick was also extremely helpful & reliable when conversing through emails.

A pain free wxperience!

Previously, I had dealt with another company trying to get solar installed on my home... It didn't go well! No communication, no follow up, and after 4 moinths, no solar installed on my home. After cancelling my contract with the above provider. I then contacted Erus. The difference was like night and day. There was communication every step of the way by multiple team members, the installation happened quickly, and Erus communicated weekly about the status of the city inspection, and within hour of the meter being set by the electricity provider. The people were polite, knew their product, and were friendly! I highly recommend their services!

called for assistance in reconnecting monitor

spoke with Joe Hernandez and he was most helpful in assisting me with my problem. I was finally able to resolve it and will get my reports of my energy production.

solar

Joe Hernandez went out of his way to get my system up and running when I encountered some problems. Great customer service

Erus Energy and Empyrean are the absolute worst company ever

4 months ago, this company installed the solar panels in the wrong area of my home, defaced the wall entering my home by placing the electrical unit in the wrong area "just to save on cost of upgrade" and has yet to fix any of this mess. I will never recommend this company to anyone ever. They are unprofessional and will not fix the wrongs they have done. Don't ever sign a contract with this business. They allow you 3 DAYS to cancel the contract without penalty. Then 30 days only if you pay them 1,750 plus extra expenses and all of this without even having the panels installed is what has happened to me. And on top of all of this, the Loan place that financed the panels want their money for a service I have yet to receive, "its all in the contract". Erus and Empyrean are the absolute worst solar companies to work with. Don't hire them or even listen to their presentation, they lie. I would rate them at 0 stars, but the site won't let me do that, so I had to rate them a 1.

Awesome in every way!

We are very happy that we went with Erus Energy. Everything from the salesman to Installation was perfect. Joe Hernandez was very helpful when we had a small problem with it. Everything handled well. No Complaints! Very Happy.

DO NOT GO WITH THEM RUN...

I live in El Paso TX, and today is July 26, 2019, my system was installed and running by the end of April (44 panels a big system). Since that time the main breaker (250 amp) has tripped 5 times June 10 and 26 and again today July 15, 20, and 21, and takes at least 30 minutes to cool down enough to reset. The first time I just reset the breaker thinking it was just a fluke but when it happened, I called the customer service line and was told I needed to call an electrician at my expense to see why their breaker that they installed was not working properly. I was also told if I wanted them to come out it would cost me $200.00 to fix something, they should have installed correctly the first time. I called an electrician who said that the breaker got too hot because either it had too much of a load (I have a 44 amp system that's a big system) so probably not the issue, or the breaker was faulty, or the heat from the El Paso sun beating down on it directly at 2PM (100-105), or the system was engineered incorrectly so if it happened again call the company and tell them to come look at their system. July 15, 2019 it happened again and I called again and was told that they would contact the local office here in El Paso TX and someone would contact me in 24-48 hours meanwhile it was 102 and I had no AC and all my electricity was off for about 45 minutes. Later that day Benjamin T. the Project Manager from the Phoenix office called and said someone for the install team would be at my home after 1pm the next day July 16, 2019. I waited and no one came. I am a Sr. PM and I would never treat a client like this, just bad business and if I did, I would be looking for a job very soon. July 19, 2019, I called to speak with Ben T. and he was not in so I left a message and never heard back. Both July 20 and 21, 2019 the breaker popped again so I called Mr. Taylor again but he was not available so I left a message again with no return call. However, I called back about 2 hours latter and did finally speak o him and was told he would contact the install team and call me back with a date and time for them to come out. Again, here it is July 26, 2019 and I have not heard from or seen anyone for that company about the issue. If it doesn't get fixed, I will be looking for an attorney to get me out of this BS Contract and have them remove the panels and go back to El Paso Electric. I never had a problem with breakers tripping when they provided my electricity, oh and I still receive a bill from EP Electric each month for $20-$40 dollars so why don't they just kick in when this system shuts down? Read other complaints here before you buy I�m starting an ANTI-ERUS campaign in my neighborhood and you should too. Going to put a sign in my yard and around the neighborhood on street corners, parks, etc. that says DO NOT GO WITH ERUS FOR YOUR SOLAR NEEDS THEY DO NOT FOLLOW-UP AFTER INSTALL. My brother closes on a house