Review for Erus Energy (Out of Business)

Office location: 21402 North 7th Ave., Phoenix AZ, 85027

03/23/2023
Mike Yost Tombstone, AZ

Bad customer service and time line.

We had our first meeting with Erus Energy on January 11, 2022. On May 12, 2022, the install was done of the panels on the roof. APS inspector came on June 9, 2022, and put a green tag on the electric box as being approved. August 4, 2022, we requested an update. Erus Energy said they were waiting for APS to green tag the electric box. We took a picture of the green tag with it's approval date and inqured why the poor communication between APS and Erus Energy. Then they were trying to tell us that not only would we have to pay to have our shed moved but would also need to pay at least $2,500 for an "upgrade". The shed was too close to the electric boxes installed. We told them we would not be moving the shed as it had been there all along and that we were not paying for any upgrade, as nothing had been mentioned at the initial meeting about any upgrade. Every time we would reach out to the contact we were given, we were told we now have a new contact. They finally received the utility modification approval and were ready to start the relocation and MPU process. On November 2, 2022, we received an email stating that we were right around the corner from completion and start up. The final hookup to our solar system was completed on February 24, 2023, one year and a month and a half from start up. The worst part is that we were promised 12 months of no payments from the time the panels went on the roof (5/12). But since we didn't get the final hookup until 2/24/23, we lost out of 9-1/2 months of no electric payments (estimated at least $950. In short, investigate any solar company you may want to do business with but we DO NOT RECOMMEND ERUS ENERGY based on our experience.